HP ProLiant DL380 Gen9 User Manual Download Page 188

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Troubleshooting 188

Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE ProLiant Gen9 servers in the following documents:

•

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and

identification, issue resolution, and software maintenance on ProLiant servers and server blades.

•

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant

servers and server blades.

To access the troubleshooting resources, see the Hewlett Packard Enterprise website

(

http://www.hpe.com/info/Gen9-troubleshooting

Summary of Contents for ProLiant DL380 Gen9

Page 1: ...who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 768830 007 November 2016 Edition 7 ...

Page 2: ...erprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Red Hat is a registered trademark of Red Hat Inc in the United St...

Page 3: ...ver from the rack 26 Remove the server from the rack 27 Remove the access panel 27 Install the access panel 28 Access the product rear panel 28 Opening the cable management arm 28 Remove the fan cage 29 Remove the hot plug fan 30 Remove the PCI riser cage 30 Install the PCI riser cage 31 Secure the full length expansion board retainer 32 Remove the air baffle 32 Install the air baffle 33 Setup 35 ...

Page 4: ... bay SFF front drive cage option for bay 2 91 Three bay LFF rear drive cage option 94 Two bay SFF front drive cage option 99 Two bay SFF rear drive cage option 103 Systems Insight Display power switch module option 110 Location Discovery Services ear option 112 Smart Storage Battery 114 FlexibleLOM option 115 Expansion board options 117 Removing an expansion slot blank 117 Installing an expansion ...

Page 5: ...Diagnostics survey functionality 177 Erase Utility 177 Scripting Toolkit for Windows and Linux 177 Service Pack for ProLiant 178 Smart Update Manager 178 UEFI System Utilities 178 Using UEFI System Utilities 179 Flexible boot control 179 Restoring and customizing configuration settings 179 Secure Boot configuration 180 Embedded UEFI shell 180 Embedded Diagnostics option 180 iLO RESTful API support...

Page 6: ...800W Flex Slot Titanium Plus Hot plug Power Supply 195 HPE 800W Flex Slot Universal Hot plug Power Supply 195 HPE 800W Flex Slot 48VDC Hot plug Power Supply 196 HPE 1400W Flex Slot Platinum Plus Hot plug Power Supply 197 HPE 750W Flex Slot Hot plug Battery Backup Module 197 Hot plug power supply calculations 197 Support and other resources 198 Accessing Hewlett Packard Enterprise Support 198 Infor...

Page 7: ...drive Item Description 1 Bay 1 optional drives or universal media bay 2 Bay 2 optional drives 3 Fixed drive bays 4 Front USB 3 0 connector 5 Serial label pull tab SFF model 24 drive Item Description 1 Bay 1 2 Bay 2 3 Bay 3 fixed drive bay 4 Front USB 3 0 connector 5 Serial label pull tab ...

Page 8: ...Component identification 8 LFF model 12 drive Item Description 1 12 Drive bays LFF model 4 drive Item Description 1 4 Drive bays ...

Page 9: ...er sec Network active Off No network activity 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more inf...

Page 10: ...rade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 11 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the syste...

Page 11: ...er board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Access the optional HPE Systems Insight Display To access a pop out HPE Systems Insight Display on models with this option installed 1 Press and release the panel ...

Page 12: ...wer is off view the rear panel RJ 45 LEDs for status Rear panel LEDs on page 14 Flashing green Network link and activity Solid green Network link 3 Over temp Off Normal Solid amber High system temperature detected 4 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 5 Power cap Off System is in standby or no cap is set Solid gre...

Page 13: ...hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in standby Power supply fault S...

Page 14: ...Video connector 7 1Gb RJ 45 port 4 8 1Gb RJ 45 port 3 9 1Gb RJ 45 port 2 10 1Gb RJ 45 port 1 11 iLO connector 12 USB 3 0 connectors 13 FlexibleLOM option Requires second processor Rear panel LEDs Item Description Status 1 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 NIC link LED Off No network link Green Network link 3 NIC activity LED Off No network a...

Page 15: ...ttery check button is pressed the LED indicates the state of the battery The number of times that the LED flashes indicates the state of charge of LED flashes State of charge 0 5 1 30 2 31 69 3 70 The state of the LED indicates the FSBBU operating mode LED Mode State Off Ship storage mode Cycle power operating Flashing amber Battery diagnostic Active mode Solid amber Online mode and charger is ON ...

Page 16: ...134 System board components Item Description 1 FlexibleLOM connector 2 Primary processor 1 PCI riser connector 3 Optical front VGA USB 2 0 connector 4 x4 SATA port 1 5 x4 SATA port 2 6 Backplane presence detect connector 7 Optical SATA port 5 8 SATA port 4 9 Front power USB 3 0 connector 10 Drive backplane power connector 11 HPE Smart Storage Battery connector 12 Optional Location Discovery Servic...

Page 17: ...undant ROM by setting S1 S5 and S6 to On When system maintenance switch S6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when the server is in Legacy BIOS Boot ...

Page 18: ...ally 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines NVDIMM LEDs When the server boots up all LEDs flash three times Any LED activity not described in this section indicates a possible error Item LED definitions 1 Fast flashing blue A backup is in progress Do not remove the NVDIMM Slow flashing blue 1 flash 15 seconds Normal operation 2 ...

Page 19: ...r connected to processor 2 processor 2 must be installed PCIe 3 slot riser cage 4 FL FH PCIe3 x16 16 8 4 2 1 5 HL FH PCIe3 x16 16 8 4 2 1 6 HL FH PCIe3 x8 8 4 2 1 The server ships with one PCIe3 riser cage installed in the primary riser cage connector Notes Primary denotes the riser cage is installed in the primary riser connector Secondary denotes the riser cage is installed in the secondary rise...

Page 20: ...identification 20 SAS and SATA device numbers 8SFF device bay numbering Optional 16SFF device bay numbering Optional 16SFF device bay numbering with SAS expander solution used Optional 24SFF device bay numbering ...

Page 21: ...xpress Bay Enablement Option device numbering with 8SFF drive cage installed in bay 1 6SFF NVMe Express Bay Enablement Option device numbering with 2SFF drive cage installed in universal media bay 1 6SFF NVMe Express Bay Enablement Option device numbering with 2SFF drives installed at the rear of the server ...

Page 22: ...Component identification 22 12LFF device bay numbering 12LFF device bay numbering with 2 bay rear SAS expander solution used 12LFF device bay numbering with 3 bay rear SAS expander solution used ...

Page 23: ...uses one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more log...

Page 24: ...ower button Hot plug fans CAUTION To avoid damage to server components fan blanks must be installed in fan bays 1 and 2 in a single processor configuration CAUTION To avoid damage to the equipment do not operate the server for extended periods of time if the server does not have the optimal number of fans installed Although the server might boot Hewlett Packard Enterprise does not recommend operat...

Page 25: ... see the Hewlett Packard Enterprise website http www hpe com servers ASHRAE The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO performs an orderly shutdown if a cautionary temperature level is detected ...

Page 26: ...er On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS before...

Page 27: ...k on page 26 3 Disconnect the cabling and remove the server from the rack For more information see the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the s...

Page 28: ... 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Tighten the security screw on the hood latch Access the product rear panel To access the product rear panel release the cable management arm and swing the arm away from the rack as indicated Opening the cable management arm To access the server rear panel 1 Release the cable management arm ...

Page 29: ... the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the fan cage ...

Page 30: ... the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 24 Remove the PCI riser cage CAUTION To prevent damage to the server...

Page 31: ...riser cage 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Install the PCI riser cage ...

Page 32: ... page 27 5 Install a full length expansion board Installing an expansion board on page 118 6 Install the PCI riser cage on page 31 7 Secure the full length expansion board retainer 8 Install the access panel on page 28 9 Install the server into the rack Installing the server into the rack on page 39 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up...

Page 33: ...r proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the...

Page 34: ...Operations 34 5 Install the air baffle ...

Page 35: ...y Startup and implementation services for both hardware and software HPE Education Services Help train your IT staff For more information on HPE support services see the Hewlett Packard Enterprise website http www hpe com services Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirement...

Page 36: ...and the side panels of the rack must be a minimum of 7 cm 2 75 in IMPORTANT The HPE ProLiant DL380 Gen9 Server cable management arm is not supported on Compaq branded 7000 series racks Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating tempera...

Page 37: ...ion devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wire...

Page 38: ...erminal must be 3 5 mm 0 138 in the diameter of a screw type terminal must be 4 0 mm 0 157 in 3 Stack each same colored pair of wires and then attach them to the same power source The power cord consists of three wires black red and green For more information see the documentation that ships with the power supply Rack warnings WARNING To reduce the risk of personal injury or damage to the equipmen...

Page 39: ...rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more information see the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server For information on identifyin...

Page 40: ...d to manage and install the system software and firmware is preloaded on the server To operate properly the server must have a supported operating system Attempting to run an unsupported operating system can cause serious and unpredictable results For the latest information on operating system support see the Hewlett Packard Enterprise website http www hpe com info supportos Failure to observe UEF...

Page 41: ...e boot controller and boot order are set automatically 1 Press the Power On Standby button 2 During the initial boot o To modify the server configuration ROM default settings press the F9 key in the ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menus are in the English language o If you do not need to modify the server configuration and are ready to...

Page 42: ...etup 42 Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website http www hpe com info register ...

Page 43: ...ion procedure Improper grounding can cause electrostatic discharge Hot plug drive guidelines When adding drives to the server observe the following general guidelines The system automatically sets all device numbers If only one drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are groupe...

Page 44: ...ions installation 44 Removing the hard drive blank Remove the component as indicated Installing a hot plug SAS or SATA drive To install the component 1 Remove the drive blank 2 Prepare the drive 3 Install the drive ...

Page 45: ...l is open 1 Determine the status of the drive from the hot plug drive LED definitions on page 23 2 Back up all server data on the drive 3 Remove the drive Installing the NVMe drives NVMe drives are supported on this server when the 8SFF drive cage and or the 2SFF drive cage is installed For more information on which bays support NVMe drives see Device numbers To install the drives CAUTION To preve...

Page 46: ...ions Optional 2SFF drive cage installed either in Universal media bay 1 or at the rear of the server supports SFF SAS drives SATA drives or SSDs 8SFF drive cage bays 1 to 8 installed in box 1 supports SFF SAS drives SATA drives or SSDs 6SFF Express Bay Enablement option bays 1 to 6 installed in Universal media bay 2 box 2 supports SFF NVMe drives For more information about NVMe SSDs see the Hewlet...

Page 47: ...led in the Universal Media Bay in bay one then install the two small Universal media bay airflow labels 814815 001 and the Universal media bay 2 SFF drive airflow label 814816 001 If no DVD is installed in the Universal media bay then install the DVD airflow label 828649 001 If the Two bay SFF Drive Cage option is installed in the Universal media bay in bay one and two SFF drives are installed the...

Page 48: ...to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD To install the component 1 Back up all server data 2 Power down the server on page 26 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the a...

Page 49: ...blanks are installed in the drive cage assembly remove the drive blanks Removing the hard drive blank on page 44 Retain the drive blanks for use in empty drive bays 9 Install the HPE Express Bay drive cage 10 Connect the power cable depending on the server configuration ...

Page 50: ...Hardware options installation 50 o 8SFF drive cage installed in bay 1 Use the 8SFF drive cage power cable 776399 001 ...

Page 51: ...dware options installation 51 o 8SFF drive cage installed in bay 1 and 2 SFF drives in the rear of the server Use the 8SFF drive cage power cable 776399 001 and the 2SFF drives rear power cable 776400 001 ...

Page 52: ...ower cable 776392 001 o 8SFF drive cage installed in bay 1 and 2SFF drives in the front of the server Use the 8SFF drive cage power cable 776399 001 and the 2SFF drives front power cable 795156 001 11 Remove the primary PCI riser cage Remove the PCI riser cage on page 30 ...

Page 53: ...Hardware options installation 53 12 Remove the expansion slot blank from slot 2 13 Install the HPE Express Bay Bridge Card ...

Page 54: ...AS Expander Card is installed install the 12G SAS expander card cable 776402 001 not shown 15 Install the drives Installing a hot plug SAS or SATA drive on page 44 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 16 Install the drive blank in any unused drive bays ...

Page 55: ... on page 26 Redundant hot plug power supply option CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays...

Page 56: ...ble management arm contact a Hewlett Packard Enterprise authorized reseller 6 Connect the power cord to the AC power source 7 Be sure that the power supply LED is green Rear panel LEDs on page 14 High performance fan option To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3...

Page 57: ...installation 57 4 Remove the access panel on page 27 IMPORTANT Do not mix standard fans and high performance fans in the same server 5 Remove fan blanks and standard fans from all locations o Fan blanks o Standard fans ...

Page 58: ...ce or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To install a processor 1 Power down the server on page 26 2 Remove all power a Disconnect ea...

Page 59: ...illustration and then open the processor retaining bracket 8 Remove the clear processor socket cover Retain the processor socket cover for future use CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 60: ...d properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor might damage the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the pro...

Page 61: ...while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 12 Remove the heatsink cover CAUTION After the cover is removed do not touch the thermal interface media 13 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally oppo...

Page 62: ...e installation by completely tightening the screws in the same sequence 14 Remove the fan blanks from locations 1 and 2 For fan location and numbering information see Hot plug fans on page 24 or the label attached to the chassis next to the fans ...

Page 63: ...n HPE Smart Storage Battery For more information on NVDIMM Ns and persistent memory see the Hewlett Packard Enterprise website http www hpe com info persistentmemory and the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs IMPORTANT This server does not support mixing LRDIMMs or RDIMMs Attempting to mix any combination of these DIMMs can cause the server to hal...

Page 64: ...t up to 2133 MT s o Dual rank and quad rank PC4 2400T DDR4 2400 LRDIMMs operating at up to 2400 MT s o Octal rank PC4 2400U DDR4 2400 LRDIMMs operating at up to 2400 MT s DIMM specifications DIMM specifications Intel Xeon E5 2600 v3 processor installed Type Rank Capacity GB Native speed MT s Voltage RDIMM Single 4 or 8 2133 STD RDIMM Dual 8 16 or 32 2133 STD LRDIMM Dual 16 2133 STD LRDIMM Quad 32 ...

Page 65: ...number of installed DIMMs number of NVDIMMs memory type and number of installed processors Maximum memory capacity Intel Xeon E5 2600 v3 processor installed DIMM type DIMM rank Capacity GB One processor GB Two processors GB RDIMM Single 4 48 96 RDIMM Single 8 96 192 RDIMM Dual 8 96 192 RDIMM Dual 16 192 384 RDIMM Dual 32 384 768 LRDIMM Dual 16 192 384 LRDIMM Dual 32 384 768 LRDIMM Quad 64 768 1536...

Page 66: ...tored in the DRAM o Each NVDIMM N accesses data in the DRAM based on the processor load store instructions and PCIe memory read and write transactions o Each NVDIMM N is accessed using special device drivers o Each NVDIMM N is not presented as regular system memory When power to the server is lost o Each NVDIMM N copies or backs up data from its DRAM to its NAND flash memory o Each NVDIMM N draws ...

Page 67: ...IMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 8 GB single rank DIMMs a dual rank DIMM would be 16 GB and a quad rank DIMM would be 32 GB and an octal rank LRDIMM would be 64 GB LRDIMMs are labeled as quad and octal rank DIMMs There are four and eight ranks of DRAM on the DIMM but the LRDIMM buffer crea...

Page 68: ... com info qs NVDIMM identification To determine NVDIMM characteristics see the full product description as shown in the following example Item Description Definition 1 Capacity 8GB 2 Rank 1R Single rank 3 Data width x4 4 bit 4 Memory type NVDIMM N 5 Maximum memory speed 2133 MT s 6 Speed grade P CAS 15 15 15 7 DIMM type RDIMM registered 8 Reserved For more information about product features specif...

Page 69: ... Hewlett Packard Enterprise website http www hpe com info qs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the ...

Page 70: ...xample install the quad rank DIMM first the dual rank DIMM next and the single rank DIMM last Population recommendations To utilize all memory channels and provide best performance when one processor is installed install regular DIMMs in sequential alphabetic order A B C D E F and so forth When two processors are installed install the regular DIMMs in sequential alphabetic order balanced between t...

Page 71: ... Installed DIMMs must be identical in terms of size and organization In multi processor configurations each processor must have a valid Mirrored Memory configuration Identifying the processor type The processor type installed in the server is briefly displayed during POST To view this information and additional processor specifications do the following 1 Reboot the server The server restarts and t...

Page 72: ...ort NVDIMM o Review additional server requirements in the HPE 8GB NVDIMM User Guide on the Hewlett Packard Enterprise Information Library http www hpe com info NVDIMM docs When installing DIMMs in the server use the procedure according to the DIMM types being installed o Install a DIMM Installing a DIMM on page 73 For installing regular DIMMs and LRDIMMs o Installing an NVDIMM on page 73 For insta...

Page 73: ... the air baffle on page 32 6 Open the DIMM slot latches 7 Install the DIMM 8 Install the air baffle on page 33 9 Install the access panel on page 28 10 Install the server into the rack Installing the server into the rack on page 39 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Powering up the server on page 26 Use the BIOS Platform C...

Page 74: ...e server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the air baffle on page 32 6 Locate any NVDIMM already installed in the server 7 Verify that all LEDs on any installed NVDIMMs are off For more information on NVDIMM LEDs see NVDIMM LEDs on page 18 8 Install the NVDIMM 9 Install the HPE Smart Storage Battery Smart Storage Battery on page 114 10 Install the air baffle on...

Page 75: ...age option For information on installing this option see Two bay SFF front drive cage option on page 99 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on p...

Page 76: ...Hardware options installation 76 8 Route the USB VGA cables through the opening and then install the universal media bay 9 Install the optional optical disk drive optional 10 Connect the cables ...

Page 77: ...cable to the optional VGA connector Connect the USB cable to the front dual internal USB 3 0 connector o Connect the SATA optical drive cable to the front optical disk drive connector optional 11 Install the fan cage 12 Install the air baffle on page 33 ...

Page 78: ...ff system power completely Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cor...

Page 79: ...ser cage 8 Install the optional 2 slot PCI riser cage 9 Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board 10 Install the access panel on page 28 11 Slide the server into the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source ...

Page 80: ...until AC power is removed CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o E...

Page 81: ...an expansion board into the PCI riser cage 8 Install the optional 3 slot PCI riser cage 9 Install the access panel on page 28 10 Slide the server into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Powering up the server on page 26 ...

Page 82: ...vent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 2...

Page 83: ...Hardware options installation 83 7 Install the GPU retention clips onto the air baffle 8 Remove the standard heatsinks 9 Install the high performance heatsinks ...

Page 84: ... IMPORTANT This server supports GPU riser cages in both the primary and secondary riser locations This document shows installation into the secondary riser location 11 Remove the secondary PCI riser blank Some models might require removing more than two screws ...

Page 85: ...Hardware options installation 85 12 Install a GPU into the optional GPU enabled riser cage 13 Connect the power cable ...

Page 86: ...Hardware options installation 86 14 Press down on the top of the retention clips and slide them to the unlocked position 15 Install the GPU enabled riser cage option ...

Page 87: ...up the server Powering up the server on page 26 Eight bay SFF front drive cage option for bay 1 To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the ...

Page 88: ...Hardware options installation 88 6 Remove the bay blank 7 Install the 8SFF front drive cage option 8 If installing drives connect the power cable ...

Page 89: ...Hardware options installation 89 o Single cable connection o Y cable connection if the 2SFF option is installed in the rear bay 9 Connect the data cable in one of the following configurations ...

Page 90: ...Hardware options installation 90 o Connected to a PCI expansion board ...

Page 91: ...he server 14 Connect each power cord to the power source 15 Power up the server Powering up the server on page 26 Eight bay SFF front drive cage option for bay 2 To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on ...

Page 92: ...re options installation 92 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the fan cage on page 29 6 Remove the bay blank 7 Install the 8SFF front drive cage option ...

Page 93: ...Hardware options installation 93 8 If installing drives connect the power cable 9 Connect the data cable in one of the following configurations o Connected to a PCI expansion board ...

Page 94: ...ge 26 Three bay LFF rear drive cage option Before installing this option the front bays must be fully populated with 12 LFF drives High performance fans must be installed in all fan bays To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the...

Page 95: ...Hardware options installation 95 5 If installed remove the secondary riser board The secondary riser board is not supported with a three bay LFF rear configuration 6 Remove the rear wall blank ...

Page 96: ...ptions installation 96 7 Install the three bay LFF rear drive cage option 8 Install blanks or drives 9 If installing drives connect the power cable 10 Connect the data cable in one of the following configurations ...

Page 97: ...Hardware options installation 97 o Connected to onboard SATA connectors o Connected to a PCI expansion board ...

Page 98: ... 12 LFF backplane o Connected to an HPE 12G SAS Expander Card 11 Install the access panel on page 28 12 Slide the server into the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server Powering up the server on page 26 ...

Page 99: ...he server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the front bay blank 6 Remove the optical disk drive tray from the universal media bay ...

Page 100: ...Hardware options installation 100 7 Remove the SFF drive blank from the universal media bay 8 Install the drive cage into the universal media bay ...

Page 101: ...Hardware options installation 101 9 Install the universal media bay 10 Connect the power cable 11 Connect the data cable in one of the following two configurations ...

Page 102: ...Hardware options installation 102 o Connected to a PCI expansion board ...

Page 103: ...or rear drive cage installation the front bays must be fully populated using the 12 LFF or 24 SFF drives High performance fans must be installed in all fan bays To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on p...

Page 104: ...Hardware options installation 104 o Secondary riser cage o PCI blank ...

Page 105: ...Hardware options installation 105 6 Remove the rear wall blank 7 Install the drive cage compatible rear wall ...

Page 106: ... Install the rear two bay SFF drive cage option 9 Install blanks or drives 10 Install the secondary riser cage or PCI blank 11 If installing drives connect the power cable o Single cable connection with 12 LFF configuration in the front ...

Page 107: ...ware options installation 107 o Y cable connection with 24 SFF drive configuration in the front 12 Connect the data cable in one of the following configurations o Connected to the onboard x4 SATA connector ...

Page 108: ...Hardware options installation 108 o Connected to the x2 SATA port and optical disk drive connector o Connected to a PCI expansion board ...

Page 109: ... 12 LFF backplane o Connected to an HPE 12G SAS Expander Card 13 Install the access panel on page 28 14 Slide the server into the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server Powering up the server on page 26 ...

Page 110: ...the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the air baffle on page 32 6 Remove the fan cage on page 29 CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped...

Page 111: ...existing screw 9 Connect the SID module cable to the system board power switch module connector 10 Install the fan cage 11 Install the air baffle on page 33 12 Install the access panel on page 28 13 Slide the server into the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Powering up the server on page 26 ...

Page 112: ...t each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the fan cage on page 29 6 Remove the cable protection panel from the left side of the server 7 Remove the standard ear ...

Page 113: ...Hardware options installation 113 8 Install the Location Discovery Services ear option and route the discovery service cable through side channel 9 Install the cable protection panel ...

Page 114: ...r up the server Powering up the server on page 26 Smart Storage Battery To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 ...

Page 115: ...affle on page 33 11 Install the access panel on page 28 12 Slide the server into the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server Powering up the server on page 26 FlexibleLOM option To install the component 1 Power down the server on page 26 2 Remove all power ...

Page 116: ...ower cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the FlexibleLOM PCIe blank 6 Install the component a Firmly seat the FlexibleLOM in the slot b Tighten the thumbscrew ...

Page 117: ...ndby button does not shut off system power completely Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1...

Page 118: ...server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove the access panel on page 27 5 Remove the PCI riser cage on page 30 6 Remove the expansion slot blank Installing an expansion board on page 118...

Page 119: ...erforming a controller or adapter installation or removal Before installing the controller you must observe the following requirements To ensure cables are connected correctly observe the labels on the cable and component connectors Be sure you have the latest firmware for the controllers HBAs and the expander card To download the latest firmware see the Hewlett Packard Enterprise website http www...

Page 120: ...Hardware options installation 120 o H240 or P440 o P840 8 Install the riser board assembly o H240 or P440 ...

Page 121: ...p the server on page 26 HPE P440ar P840ar Flexible Smart Array Controller CAUTION Hewlett Packard Enterprise recommends performing a complete backup of all server data before performing a controller or adapter installation or removal Before installing the controller you must observe the following requirements To ensure cables are connected correctly observe the labels on the cable and component co...

Page 122: ...r from the rack on page 26 o Remove the server from the rack on page 27 5 Remove the access panel on page 27 6 Remove the air baffle on page 32 7 Install the controller o P440ar o P840ar 8 Connect the appropriate SAS cables For more information see Flexible Smart Array Controller cabling 9 Install the air baffle on page 33 ...

Page 123: ... install the SAS expander card is slot 3 of the primary PCI riser cage if the slot is not occupied It is not supported in the secondary PCI riser cage To ensure cables are connected correctly observe the labels on the cable and component connectors Be sure you have the latest firmware for the controllers HBAs and the expander card To download the latest firmware see the Hewlett Packard Enterprise ...

Page 124: ...Connection to drive bay 776401 001 X4 Mini SAS cable Port 9 2SFF 3LFF 12G SAS Expander Card ports To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on page 27 4 Remove th...

Page 125: ...o the SAS expander card Controller ports Cable SAS expander ports 2 x4 connectors x4 Mini SAS cable Port 1 x4 Mini SAS cable Port 2 1 x8 connector 2 x4 Mini SAS to x8 Mini SAS Y cable Ports 1 and 2 b Depending on the drive configuration connect the appropriate drive cage cables to the SAS expander card Drive configuration Cable group Cable SAS expander ports 24 SFF C 2 x4 Mini SAS cable Ports 3 an...

Page 126: ... The preferred slot to install the SAS expander card is slot 3 of the primary PCI riser cage IMPORTANT If using a PCI slot based controller install the controller in slot 1 11 Install the PCI riser cage on page 31 12 Using the labels on the cables to determine the correct connections connect the cables from the SAS expander card to the controller o HPE Flexible Smart Array Controller with 2 x4 con...

Page 127: ...Hardware options installation 127 o PCI slot based Smart Array controller with x8 connector Group A SAS cables 13 Connect the cables to the drive cage backplanes ...

Page 128: ...Hardware options installation 128 o 24SFF drive backplanes Group C SAS cables ...

Page 129: ...Hardware options installation 129 o 12LFF drive backplanes Group B SAS cables o 2SFF or 3LFF rear cage drive backplane Group D SAS cables ...

Page 130: ... rack on page 39 18 Connect each power cord to the server 19 Connect each power cord to the power source 20 Power up the server Powering up the server on page 26 Rear serial port option To install the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the ...

Page 131: ...ess panel on page 28 8 Slide the server into the rack 9 Connect each power cord to the server 10 Connect each power cord to the power source 11 Power up the server Powering up the server on page 26 M 2 SSD Enablement Board option The M 2 enablement board is supported in all 6 of the PCI slots on this server Installing an SSD module on the M 2 SSD Enablement Board 1 Power down the server on page 26...

Page 132: ... in the primary or secondary PCI riser cage Installing an M 2 SSD enablement board on page 132 9 Install the PCI riser cage on page 31 10 Install the access panel on page 28 11 Install the server into the rack Installing the server into the rack on page 39 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server Powering up the server on page 2...

Page 133: ...SSD enablement board into expansion any of the slots on the primary PCI riser or secondary PCI riser o 3 slot riser cage o 2 slot riser cage 8 Connect the SATA cables from the M 2 SSD enablement board to the system board o M 2 SSD enablement board installed in the primary PCI riser cage ...

Page 134: ... RAID 1 configuration This USB storage device connects to an internal USB connector and is configured upon boot To locate the internal USB connector see System board components on page 16 For more information see the Dual 8Gb microSD EM USB storage device documentation on the Hewlett Packard Enterprise website http www hpe com support 8GBDualMicrosd_ug_en 750 W Flex Slot Hot Plug Battery Backup Mo...

Page 135: ...75W 6 25A No Yes Installing the FSBBU CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To install the component 1 Access the product rear panel on page 28 2 Remove the blank WARNING To reduce the risk of personal injury from hot surfaces allow the FSBBU or power supply blank to cool before touching it 3 Pres...

Page 136: ...on This server supports both TPM 1 2 and TPM 2 0 However once the TPM version 1 2 is installed on the system board it can no longer be upgraded to TPM version 2 0 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Use these instructions to install and enabl...

Page 137: ...covery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of ...

Page 138: ...wering up the server on page 26 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum sec...

Page 139: ...he Enter key when prompted to reboot the server The server then reboots a second time without user input During this reboot the TPM setting becomes effective You can now enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the s...

Page 140: ...to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Two bay SFF drive cage option cabling 2 SFF drive bay option rear installation 1 Connect the power cable using one of the following connections o Single cable connection with 12 LFF drive configuration in the front ...

Page 141: ...Cabling 141 o Y cable connection with 24 SFF drive configuration in front 2 Connect the data cable using one of the following connections o Connect to the onboard x4 SATA connector ...

Page 142: ...Cabling 142 o Connect to the x2 SATA port and optical disk drive connector o Connect to a PCI expansion board ...

Page 143: ...Cabling 143 o Connect to a PCI expansion board and the 12 LFF drive backplane o Connect to an HPE 12G SAS Expander Card ...

Page 144: ...Cabling 144 Three bay LFF rear drive cage cabling 1 Connect the power cable 2 Connect the data cable using one of the following connections o Connect to onboard SATA connectors ...

Page 145: ...Cabling 145 o Connect to a PCI expansion board o Connect to a PCI expansion board and the 12 LFF drive backplane ...

Page 146: ...Cabling 146 o Connect to an HPE 12G SAS Expander Card Eight bay SFF front drive cage cabling Bay 1 installation 1 Connect the power cable using one of the following connections o Single cable connection ...

Page 147: ...Cabling 147 o Y cable connection if the two bay SFF drive cage option is installed in the rear bay 2 Connect the data cable using one of the following connections ...

Page 148: ...Cabling 148 o Connect to a PCI expansion board ...

Page 149: ...Cabling 149 o Connect to an HPE 12G SAS Expander Card Bay 2 installation ...

Page 150: ...Cabling 150 1 Connect the power cable 2 Connect the data cable using one of the following connections o Connect to a PCI expansion board ...

Page 151: ... Express Bay Enablement option has several options for cabling depending on the configuration 8SFF drive cage installed in bay 1 8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server Drive bay 1 is empty 8SFF drive cage installed in bay 1 and 2 SFF drives in the front of the server ...

Page 152: ...Cabling 152 8SFF drive cage installed in bay 1 Connect using the 8SFF drive cage power cable 776399 001 ...

Page 153: ...Cabling 153 8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server Connect using the 8SFF drive cage power cable 776399 001 and the 2SFF drives rear power cable 776400 001 ...

Page 154: ...Cabling 154 Drive bay 1 is empty Connect using the NVMe power cable 776392 001 ...

Page 155: ...abling The server supports the HPE H240 Smart Host Bus Adapter and the following controllers HPE Smart Array P440 Controller HPE Smart Array P440ar Controller HPE Smart Array P840 Controller HPE Smart Array P840ar Controller For more information about supported controller features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise w...

Page 156: ...40 Controller cabling 8SFF drive cages are installed in bays 1 and 2 and 2SFF drives and VGA USB are installed in the front of the server H240 HBA only Connect the bay 2 8SFF drive cage cable the 2SFF drive Mini SAS cable and the VGA USB cable to the H240 HBA ...

Page 157: ...installed in bay 2 6NVMe drives are installed in bay 1 and 2SFF drives and VGA USB are installed in the front of the server Connect the 6NVMe data cable VGA USB cable and the front 2SFF Mini SAS cable to the H240 HBA P440 controller ...

Page 158: ...Cabling 158 12LFF drive cage is installed in the front and 3LFF drives are installed at the rear of the server Connect a 12LFF Mini SAS cable and the 3LFF Mini SAS cable to the H240 HBA P440 controller ...

Page 159: ...Cabling 159 HPE Smart Array P840 Controller cabling 24SFF drive configuration Connect bay 1 and bay 2 Mini SAS cables to the P840 controller ...

Page 160: ...able and the 3LFF Mini SAS Y cable to the P840 controller HPE Smart Array P440ar Controller cabling Connect the Mini SAS cable to the P440ar controller for the following configurations o 24SFF drive configuration o 16SFF drives with front 2SFF drives and VGA USB configuration o 6NVMe 8SFF and front 2SFF drives with VGA USB configuration ...

Page 161: ...Cabling 161 The image below shows the 24SFF configuration The image might vary from your server depending on the configuration installed However the cabling for the P440ar controller remains the same ...

Page 162: ...rives at the front and 2SFF drives at the rear of the server Connect the P440ar controller cables to the 12G SAS Expander port 1 and port 2 4LFF drive configuration Connect the 4LFF Mini SAS cable to the P440ar controller ...

Page 163: ... the server without the 12G SAS Expander Connect one 12LFF Mini SAS cable to the P440ar controller 12LFF drives at the front and 3LFF drives at the rear of the server with 12G SAS Expander Connect the P440ar controller cables to port 1 and port 2 on the 12G SAS Expander ...

Page 164: ...Cabling 164 HPE Smart Array P840ar Controller cabling 16SFF drive configuration Connect the two Mini SAS cables to the P840ar controller ...

Page 165: ...th Express Bay Enablement option installed Connect the two 8SFF Mini SAS cables to the P840ar controller 24SFF drives at the front and 2SFF drives at the rear of the server Connect the P840ar controller Mini SAS Y cable to the SAS expander ...

Page 166: ...Cabling 166 12LFF drives at the front and 2SFF drives at the rear of the server Connect the 12LFF Mini SAS cable and the 2SFF Mini SAS Y cable to the P840ar Controller ...

Page 167: ...Cabling 167 12LFF configuration Connect the two 12LFF Mini SAS cables to the P840ar controller ...

Page 168: ...Cabling 168 12LFF drives at the front and 3LFF drives at the rear of the server Connect the 12LFF Mini SAS cable and the 3LFF Mini SAS Y cable to the P840ar controller ...

Page 169: ...sal media bay cabling Connect the VGA cable to the optional VGA connector Connect the USB cable to the front dual internal USB 3 0 connector Connect the SATA optical drive cable to the front optical disk drive connector ...

Page 170: ...Cabling 170 Connect the 2 SFF drive bay data cable to one of the following connections depending on the configuration PCI expansion board ...

Page 171: ...Cabling 171 x4 SATA connector Connect the 2 SFF drive bay power cable ...

Page 172: ... the server and remove all AC power cords before removing or installing the PCI expansion cage M 2 SSD Enablement Board option cabling The M 2 SSD Enablement Board option is supported in both the primary and secondary PCI riser cage Cable the option according to the location in the server Primary PCI riser cage ...

Page 173: ...Cabling 173 Secondary PCI riser cage ...

Page 174: ...ne FWUPDATE utility on page 183 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers iLO enables the monitoring an...

Page 175: ...t log activities for example content created or passed through the operating system Active Health System log The data collected by the Active Health System is stored in the Active Health System Log The data is logged securely isolated from the operating system and separate from customer data When the Active Health System Log is full new data overwrites the oldest data in the log It takes less than...

Page 176: ...rovides installation help for Microsoft Windows Red Hat and SUSE Linux and VMware operating systems For specific OS support see the Intelligent Provisioning Release Notes on the Hewlett Packard Enterprise website http www hpe com info intelligentprovisioning docs Intelligent Provisioning provides maintenance related tasks using the Perform Maintenance window For more information about Intelligent ...

Page 177: ...he Intelligent Provisioning User Guide Use the Erase Utility to erase drives and Active Health System logs and to reset UEFI System Utilities settings Run the Erase Utility if you must erase the system for the following reasons You want to install a new operating system on a server with an existing operating system You encounter an error when completing the steps of a factory installed operating s...

Page 178: ...ine scriptable interface The interfaces allow you to deploy firmware drivers and software for supported nodes For more information about SUM see the product page on the Hewlett Packard Enterprise website http www hpe com servers hpsum To download SUM see the Hewlett Packard Enterprise website http www hpe com servers hpsum download To access the Smart Update Manager User Guide see the Hewlett Pack...

Page 179: ...nsion For example adding an OS boot loader or other UEFI application as a new UEFI boot option The new boot option is appended to the boot order list When you select a file you are prompted to enter the boot option description This description and any optional data to be passed to an EFI application is then displayed in the boot menu Boot to System Utilities After pre POST the boot options screen ...

Page 180: ...ackard Enterprise website http www hpe com info UEFI docs A physically present user can customize the certificates embedded in the UEFI BIOS by adding or removing their own certificates When Secure Boot is enabled the System Maintenance Switch does not restore all manufacturing defaults when set to the ON position For security reasons the following are not restored to defaults when the System Main...

Page 181: ...Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears The serial number should only be modified by qualified service personnel This value should always match the serial number located on the chassis 4 To clear the warning press the Enter key 5 Enter the seri...

Page 182: ...ed with all devices in Legacy BIOS Boot Mode but are not available at USB 3 0 speeds in the preboot environment Standard USB support USB support from within the operating system is provided by the OS through the appropriate USB device drivers Support for USB 3 0 varies by operating system For maximum compatibility of USB 3 0 devices with all operating systems Hewlett Packard Enterprise provides a ...

Page 183: ...ware or System ROM Service Pack for ProLiant on page 178 FWUPDATE utility on page 183 FWUpdate command from within the Embedded UEFI shell on page 184 Firmware Update application in UEFI System Utilities Firmware Update application in the UEFI System Utilities on page 184 Online Flash components on page 185 Product entitlement is required to perform updates For more information see Accessing updat...

Page 184: ...Binary component for your server Enter one of the fsx file systems available such as fs0 or fs1 and press the Enter key 7 Use the cd command to change from the current directory to the directory that contains the binary file 8 Enter the fwupdate d BIOS f filename command to flash the system ROM For help on the FWUPDATE command enter the following command help fwupdate b 9 Reboot the server A reboo...

Page 185: ... be sure that you are using the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the Hewlett Packard Enterprise website http www hpe com servers spp download To locate the drivers for a particular server go to the Hewlett Packard Enterprise Support Center website http www hpe com support hpesc Under...

Page 186: ... Services deliver confidence reduces risk and helps customers realize agility and stability We help customers succeed through Hybrid IT by simplifying and enriching the on premise experience informed by public cloud qualities and attributes HPE Support Services enables you to choose the right service level length of coverage and response time to fit your business needs Connect to HPE to help preve...

Page 187: ... Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep your business running smoothly For more information see the Hewlett Packard Enterprise website http www hpe com info pcn ...

Page 188: ...prehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To access the troubleshooting resource...

Page 189: ...ncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 26 o Remove the server from the rack on ...

Page 190: ...ng Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repre...

Page 191: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Page 192: ...f options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per ev...

Page 193: ...ove components The 12 LFF configuration does not contain a rear three bay LFF drive cage option Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot plug Power Supply HPE 800W Flex Slot Platinum Hot plug Power Supply on page 194 HPE 800W Flex Slot Titanium Plus Hot plug Power Supply on page 195 ...

Page 194: ... 500 W at 200 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 200 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Power Supply Specification Value Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not...

Page 195: ...at 200 VAC 870 W at 240 VAC 870 W at 240 VDC for China only BTUs per hour 2969 at 200 VAC 2969 at 240 VAC 2969 at 240 VDC for China only Power supply output Rated steady state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot plug Power Supply Spec...

Page 196: ...iably grounded Secondary circuit source A Secondary circuit has no direct connection to a Primary circuit and derives its power from a transformer converter or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipmen...

Page 197: ...t 1400 W at 240 VDC input for China only Maximum peak power 1400 W at 200 VAC to 240 VAC input 1400 W at 240 VDC input for China only HPE 750W Flex Slot Hot plug Battery Backup Module Specification Value Rated input voltage 12 V DC Dual input Yes Battery replaceable No Built in power supply No Nominal charge current 0 77 A Maximum discharge current 62 50 A Maximum discharge power 750 W Maximum run...

Page 198: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 199: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Page 200: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Page 201: ...nzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von ...

Page 202: ...á cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard En...

Page 203: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Page 204: ...Support and other resources 204 ...

Page 205: ...Support and other resources 205 ...

Page 206: ...oduct includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected http www hpe com services getconnected HPE Proactive Care services http www hpe com services proactivecare HPE Proactive Care service Supported products list http www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced servic...

Page 207: ...PI application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair FSBBU Flex slot battery backup GPU graphics processing unit HBA host bus adapter HP SUM HP Software Update Manager ...

Page 208: ... Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LRDIMM load reduced dual in line memory module NAND Not AND NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility ...

Page 209: ...triction of Hazardous Substances RSOC relative state of charge SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SID Systems Insight Display SIM Systems Insight Manager SPP Service Pack for ProLiant TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface ...

Page 210: ...Acronyms and abbreviations 210 UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager VDC voltage direct current ...

Page 211: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 212: ... controller 121 crash dump analysis 17 CSR customer self repair 199 customer self repair CSR 199 D DC power supply 37 default settings 69 definitions 23 diagnostic tools 174 176 179 180 182 diagnostics utility 176 DIMM handling guidelines 72 DIMM identification 67 DIMM installation guidelines 67 73 DIMM population guidelines 70 71 DIMM slot locations 18 DIMMs 18 67 72 DIMMs octal rank 67 DIMMs qua...

Page 213: ...installing a drive 45 installing a hot plug SAS hard drive 44 installing hardware 43 installing PCI riser cage 31 Installing the FSBBU module 135 installing the server into the rack 39 installing the Trusted Platform Module board 137 Integrated Lights Out iLO 175 176 Integrated Management Log IML 174 176 Intelligent Provisioning 174 176 178 179 internal USB connector 182 J Japanese notice 190 L la...

Page 214: ... PCI riser cage 30 remove server from rack 27 removing a hot plug hard drive 45 removing the access panel 27 requirements electrical grounding 37 requirements power 36 requirements site 36 requirements temperature 36 RESTful API 175 181 retaining the recovery key password 138 ROM redundancy 183 ROMPaq utility 183 S safety considerations 38 190 SAS drives 23 scripted installation 177 secure boot co...

Page 215: ...I boot mode 41 179 UEFI server profile 180 UID button functionality 10 UID LED 17 uninterruptible power supply UPS 36 universal media bay 75 169 updating the system ROM 183 185 UPS uninterruptible power supply 36 USB connector 7 USB devices 134 USB support 182 utilities 174 178 179 181 utilities deployment 174 177 V ventilation 35 Version Control 185 video connector 7 W warnings 38 warranty 190 we...

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HP ProLiant DL380 Gen9, User Manual

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Summary of Contents for ProLiant DL380 Gen9

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