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Troubleshooting 82

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

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Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

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German (

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)

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Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

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Simplified Chinese (

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Summary of Contents for ProLiant DL120 Gen9

Page 1: ...pecifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 781877 003 April 2016 Edition 3 ...

Page 2: ...l errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of ...

Page 3: ...ge 35 Non hot plug drive carrier 37 Non hot plug drive 38 Hot plug drive blanks 39 Hot plug drive 40 Access panel 40 Four bay LFF non hot plug drive backplane 41 Four bay LFF hot plug drive backplane 42 Smart Storage Battery 43 FBWC module 44 M 2 SSD enablement kit 45 M 2 SSD enablement board 45 M 2 SSD module 46 Optical drive blank 47 Optical drive 48 Fan and fan blank 50 Fan population guideline...

Page 4: ...8 Automatic Server Recovery 88 Component identification 89 Front panel components 89 Front panel LEDs and buttons 90 Front panel LED power fault codes 92 Rear panel components 92 Rear panel LEDs 93 PCIe riser board slot definitions 93 System board components 94 DIMM slot locations 95 System maintenance switch 95 NMI functionality 96 Drive numbering 96 Hot plug drive LED definitions 97 Fan location...

Page 5: ...Contents 5 Documentation feedback 117 Index 118 ...

Page 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Page 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...andatory1 7 PCI blank 790515 001 Mandatory1 1 Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be charged for the travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Ent...

Page 17: ...sgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Obligatorio Componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse...

Page 18: ...ystem components Hewlett Packard Enterprise continually improves and changes product parts For complete and current supported parts information see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer ...

Page 19: ...tsink for processors rated over 105W 802695 001 Mandatory1 17 Processors includes alcohol pad and thermal compound Intel Xeon E5 v3 processors Standard processors for use with standard heatsink a 1 6 GHz Intel Xeon E5 2603 v3 6C 85 W 762441 001 Optional2 b 1 8 GHz Intel Xeon E5 2650L v3 12C 65 W 762461 001 Optional2 c 1 8 GHz Intel Xeon E5 2630L v3 8C 55 W 762459 001 Optional2 d 1 9 GHz Intel Xeon...

Page 20: ...E5 2698 v4 20C 135 W 835617 001 Optional2 k 2 20 GHz Intel Xeon E5 2699 v4 22C 145 W 835618 001 Optional2 l 2 40 GHz Intel Xeon E5 2640 v4 10C 90 W 835603 001 Optional2 m 2 60 GHz Intel Xeon E5 2623 v4 4C 85 W 835610 001 Optional2 18 DIMMs DIMMs optimized for Intel Xeon E5 2600 v3 processors a 4 GB single rank 1Rx8 PC4 2133R 15 774169 001 Mandatory1 b 4 GB single rank 1Rx8 PC4 2133P R 804842 001 M...

Page 21: ...40 V DC Gold Power Input Module 830219 001 Mandatory1 30 Cables a 4 bay LFF hot plug power cable 790516 001 Mandatory1 b 8 bay SFF hot plug power cable 790556 001 Mandatory1 c 4 bay LFF non hot plug Mini SAS cable 790517 001 Mandatory1 d 4 bay LFF hot plug Mini SAS cable 790518 001 Mandatory1 e 4 bay LFF Smart Array P series Mini SAS cable 790520 001 Mandatory1 f 4 bay LFF host bus adapter Mini SA...

Page 22: ...tory1 w 120GB hot plug SATA SSD LFF 6G 757362 001 Mandatory1 y 240GB hot plug SATA SSD SFF 6G 757366 001 Mandatory1 z 240GB hot plug SATA SSD LFF 6G 757367 001 Mandatory1 aa 480GB hot plug SATA SSD SFF 6G 757371 001 Mandatory1 ab 480GB hot plug SATA SSD LFF 6G 757372 001 Mandatory1 ac 480GB SATA SSD SFF 6G 735501 001 Mandatory1 ad 3TB hot plug SATA LFF 7 200 RPM 6G 628182 001 Mandatory1 ae 3TB non...

Page 23: ...TB SSD SAS SFF 12G 780436 001 Mandatory1 n 1 2TB hot plug dual port SAS SFF 6G 718292 001 Mandatory1 o 200GB hot plug SAS SSD SFF 12G 741224 001 Mandatory1 p 400GB hot plug SAS SSD SFF 12G 741226 001 Mandatory1 q 800GB hot plug SAS SSD SFF 12G 741228 001 Mandatory1 r 200GB hot plug SAS SSD SFF 12G 741230 001 Mandatory1 s 400GB hot plug SAS SSD LFF 12G 741232 001 Mandatory1 t 800GB hot plug SAS SSD...

Page 24: ...th 4GB FBWC 749798 001 Mandatory1 c 4GB Flash Backed Write Cache memory module 750003 001 Mandatory1 d Smart Array P440 controller 749797 001 Mandatory1 e NVIDIA Quadro K2200 graphics accelerator board 783874 001 Mandatory1 f NVIDIA Quadro K4200 graphics accelerator board 783875 001 Mandatory1 g GPU riser kit 790555 001 Mandatory1 32 Trusted Platform Module a TPM 1 2 505836 001 No3 b TPM 2 0 81211...

Page 25: ...sgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Obligatorio Componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse...

Page 26: ...Illustrated parts catalog 26 ...

Page 27: ...ontainers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol in...

Page 28: ...t is not fastened to the rails Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the r...

Page 29: ...NG When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Access the product front panel Remove the security bezel optional on page 29 Power down the server on page 30 If ...

Page 30: ... the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications a...

Page 31: ...r panel cables are not secured by a cable management arm do the following a Power down the server on page 30 b Disconnect all peripheral cables from the server c Disconnect each power cord from the server 2 Do one of the following o In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the enclosure and then slide the server out ...

Page 32: ... to secure it in place 4 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 5 If the rear panel cables were disconnected because a cable management arm is not in use do the following a Connect each power cord to the server b Connect all peripheral cables ...

Page 33: ...he product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted Remove the server from the rack ...

Page 34: ...r on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Disconnect all peripheral cables from the server 4 Remove the server from the rack For instructions on how to extend or remove the server from the rack see the documentation that ships with the rack rail system 5 Place the server on a sturdy level surface Remove the air...

Page 35: ...connect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Disconnec...

Page 36: ...Removal and replacement procedures 36 o Secondary PCI riser cage o PCI blank ...

Page 37: ...improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 29 ...

Page 38: ...ge do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data 2 Power down the server on page 30 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 If installed remove the security bezel Remove the security bezel optional on page 29 5 Remove the non ho...

Page 39: ...bays are populated with either a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 29 2 Remove the drive blank o Hot plug LFF drive blank To replace the LFF drive blank slide the component into the bay until it clicks o Hot plug SFF drive blank To replace the SFF drive blank while pressing the release latch slide the co...

Page 40: ...move the component WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on pag...

Page 41: ...e security bezel Remove the security bezel optional on page 29 2 Power down the server on page 30 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 5 Remove the access panel Access panel on page 40 6 Remove all non hot ...

Page 42: ...y bezel Remove the security bezel optional on page 29 2 Power down the server on page 30 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Extend or remove Remove the server from the rack on page 33 the server from the rack 5 Remove the access panel Access panel on page 40 6 Remove all hot plug hard drives 7 Disconnect all cables c...

Page 43: ...erver is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the external drives as failed when the server is powered up To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the...

Page 44: ...ginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33...

Page 45: ...ard WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the ...

Page 46: ...xtend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Remove the PCI riser cage on page 35 6 Disconnect the SATA cables from the M 2 SSD enablement board 7 Remove the M 2 SSD enablement board o Slot 2 o Slot 3 To replace the component reverse the removal procedure M 2 SSD module ...

Page 47: ...the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 If installed remove any expansion board that blocks access to the SSD module Expansion board on page 61 6 Remove the SSD module To replace the component reverse the removal procedure Optical drive blank To remove the comp...

Page 48: ...l To replace the component reverse the removal procedure Optical drive CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 29 2 Power down the server on page 30 3 Remove all power ...

Page 49: ...each power cord from the server 4 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 5 Remove the access panel Access panel on page 40 6 Disconnect the optical drive cable from the drive 7 Remove the optical drive o Four bay LFF drive model ...

Page 50: ...he removal procedure Fan and fan blank Fan population guidelines Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Non redundant with processors rated 105 W or less Fan Fan Blank Fan Blank Redundant Fan Fan Fan Fan Fan Non redundant with processors rated over 105 W Fan Fan Fan Fan Blank ...

Page 51: ...ppropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b ...

Page 52: ...ng any installation procedure Improper grounding can cause ESD To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page ...

Page 53: ... 2133 STD RDIMM Single 8 2133 STD RDIMM Dual 8 2133 STD RDIMM Dual 16 2133 STD LRDIMM Dual 16 2133 STD RDIMM Dual 32 2133 STD LRDIMM Quad 32 2133 STD DIMM specifications with Intel Xeon E5 2600 v4 processor installed Type Rank Capacity GB Native speed MT s Voltage RDIMM Single 8 2400 STD RDIMM Single 16 2400 STD RDIMM Dual 16 2400 STD RDIMM Dual 32 2400 STD LRDIMM Dual 32 2400 STD Populated DIMM s...

Page 54: ...nk 16 128 LRDIMM Dual rank 16 128 RDIMM Dual rank 32 256 LRDIMM Quad rank 32 256 Maximum memory capacity with Intel Xeon E5 2600 v4 processor installed DIMM type DIMM rank Capacity GB Maximum capacity GB RDIMM Single rank 8 64 RDIMM Single rank 16 128 RDIMM Dual rank 16 128 RDIMM Dual rank 32 256 LRDIMM Dual rank 32 256 Removing a DIMM To remove the component 1 Power down the server on page 30 2 R...

Page 55: ... practices that must be followed to prevent serious injury or death To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on ...

Page 56: ...l grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Page 57: ...om amber to green Processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server NOTE Replace a failed processor with the same model of replacement processor ...

Page 58: ...ws in the same sequence c Remove the heatsink from the processor backplate CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 7 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the ...

Page 59: ... contacts To replace the component 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board d...

Page 60: ...retaining bracket clears the flange on the front of the socket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top of the proces...

Page 61: ...server exits standby mode and applies full power to the system The system power LED changes from amber to green Expansion board To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from th...

Page 62: ...Removal and replacement procedures 62 o Slot 1 o Slot 2 o Slot 3 To replace the component reverse the removal procedure Primary PCIe riser board ...

Page 63: ... from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Disconnect all cables connected to existing expansion boards 6 Remove all expansion boards Expansion board on page 61 7 Hold the ends of the riser cage and lift up ...

Page 64: ...er source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Disconnect all cables connected to existing expansion boards 6 Remove the PCI riser cage on page 35 7 Remove any existing expansion board from the riser board Expansion board on...

Page 65: ...nt 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Disconnect all cables connected to existing expansion boards ...

Page 66: ...e removal procedure GPU To remove the component 1 Power down the server on page 30 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 ...

Page 67: ...o the real time clock Under normal use battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 14...

Page 68: ...battery Use a small flat bladed nonconductive tool to carefully remove the battery from the socket WARNING Do not exert too much force to remove the system battery The battery could pop out of the socket or the tool could slip and damage the socket or the system board IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery use BIO...

Page 69: ...l optional on page 29 2 Power down the server on page 30 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 5 Remove the access panel Access panel on page 40 6 Remove the front I O module a Disconnect the front I O modul...

Page 70: ...ce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on pag...

Page 71: ...rives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 29 2 P...

Page 72: ...l power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 30 o Remove the server from the rack on page 33 4 Remove the access panel Access panel on page 40 5 Remove the air baffle on page 34 6 Remove the fans Fan and fan blank on page 50 7 Remove the fan blanks Fan population guideline...

Page 73: ... from the processor backplate 13 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 74: ...g bracket CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to prevent damage to the processor sockets and system board 15 Remove the system board a Remove the system board screws b Lift the system board out of the chassis ...

Page 75: ... replacement procedures 75 To replace the system board assembly 1 Install the system board assembly 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 76: ...on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system bo...

Page 77: ...rocessor socket cover on the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 10 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten ...

Page 78: ...tem power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configuration RBSU Advanc...

Page 79: ... installed nonredundant 900 W Two power input modules installed redundant 800 W HPE 900 W AC 240 V DC Gold Power Input Module 775595 B21 o This module is compatible with the AC 240 V DC RPS backplane 814835 B21 o The 240 V DC function of this module only applies to server installations based in China For more information about the power supply features specifications and compatibility see the Hewl...

Page 80: ...use electrostatic discharge To remove the component 1 Power down the server on page 30 2 Access the product rear panel on page 33 3 Release the power cord from the hook and loop strap 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Remove all installed power input modules Hot plug power input module on page 79 6 Remove the server...

Page 81: ...N Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlet...

Page 82: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 83: ...u have a network connection to the server Use the shared NET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server Implement true Agentless Management with SNMP alerts from iLO regardless of the state of the host server Download the Active...

Page 84: ...vided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the Hewlett Packard Enterprise website http www hpe com servers spp download The Active Health System log can be downloaded manually f...

Page 85: ...ng system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website...

Page 86: ...be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the cha...

Page 87: ...remotesupport docs Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty HPE support services or Hewlett Packard Enterprise contractual support agreement USB support Hewlett Packard Enterprise servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing all types of USB devices USB 1 0 USB 2 0 and USB 3 0 but may run at lower speeds in sp...

Page 88: ...g with HPE ProLiant Gen8 servers HPE SSA replaces ACU with an enhanced GUI and additional configuration features The HPE SSA exists in three interface formats the HPE SSA GUI the HPE SSA CLI and HPE SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HPE SSA features include the following Supports online array ...

Page 89: ...and QR code linking to product documentation resources The serial number iLO information is also printed on labels attached to the chassis Eight SFF drive model Item Description 1 SFF drives 2 Optical drive optional 3 Serial label pull tab 4 USB 2 0 connector The serial number iLO information pull tab is double sided The top side shows the server serial number and the customer asset tag label The ...

Page 90: ...If the health LED indicates a degraded or critical state review the system IML Integrated Management Log on page 85 or use iLO HPE iLO on page 83 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 flash per secon...

Page 91: ...LED Solid green Normal Flashing green 1 flash per second iLO is rebooting Flashing amber System degraded Flashing red 1 flash per second System critical If the health LED indicates a degraded or critical state review the system IML Integrated Management Log on page 85 or use iLO HPE iLO on page 83 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flas...

Page 92: ...6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 90 Rear panel components Item Description 1 Slot 3 PCIe3 x8 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 1 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redundant power supply module 6 Hot plu...

Page 93: ...nk to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Factor Notes 1 PCIe riser PCIe 3 0 x16 ...

Page 94: ... 3 9 System maintenance switch 10 NMI header 11 Front I O connector 12 Fan connector 5 13 Fan connector 4 14 Fan connector 3 15 Fan connector 2 16 Fan connector 1 17 Smart Storage Battery connector 18 6 pin drive backplane power connector 19 Internal USB 3 0 20 24 pin power connector 21 16 pin RPS connector 22 Mini SAS connector 1 23 Mini SAS connector 2 For more information on the riser board slo...

Page 95: ...em configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundan...

Page 96: ...ears 7 Select Exit and resume system boot and press Enter The server continues the normal boot process NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the...

Page 97: ...drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is ...

Page 98: ...m board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configuration RBSU in the UEFI System Utilities HPE UEFI System Utilities on page 85 to enable or disable the B140i controller System Configuration BIOS ...

Page 99: ...ckard Enterprise website http www hpe com info servers CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug dri...

Page 100: ...kplane connected to the H240 host bus adapter Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF hot plug drive cabling Four bay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 101: ...o a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF drive backplane connected to an H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 102: ...bay SFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF drive backplane connected to a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 103: ...expansion slot Item Description 1 Drive power cable 2 Mini SAS cable FBWC cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module cabling for storage controller installed in PCIe slot 1 ...

Page 104: ...Cabling 104 FBWC module cabling for storage controller installed in PCIe slot 2 FBWC module cabling for storage controller installed in PCIe slot 3 ...

Page 105: ...Cabling 105 M 2 SSD cabling Slot 2 cable routing 2 ports supported when slot 1 is unoccupied Slot 2 cable routing 1 port supported when slot 1 is occupied ...

Page 106: ...Cabling 106 Slot 3 cable routing 2 ports supported when slot 1 is unoccupied Slot 3 cable routing 1 port supported when slot 1 is occupied ...

Page 107: ...Cabling 107 Slot 2 cable routing with FlexibleLOM riser 2 ports supported when slot 1 is unoccupied Slot 2 cable routing with FlexibleLOM riser 1 port supported when slot 1 is occupied ...

Page 108: ...Cabling 108 Smart Storage Battery cabling HPE Power supply cabling HPE 550 W Power Supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable ...

Page 109: ...bling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable 3 10 pin RPS cable for GPU Optical drive cabling Four bay LFF configuration Item Description 1 Drive power cable 2 Optical drive cable ...

Page 110: ...ay SFF configuration Item Description 1 Drive power cable 2 Optical drive cable Front I O cabling Four bay LFF configuration Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable ...

Page 111: ...Cabling 111 Eight bay SFF configuration Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable GPU cabling ...

Page 112: ...configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ...

Page 113: ...79 For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterprise website http www hpe com servers powersupplies CAUTION Check the system and power supply input ratings before powering up the server Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the se...

Page 114: ...ection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers CSR Customer Self Repair FBWC flash backed write cache GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager Hz hertz iLO Integrated Lights Out IML Integrated Management Log ...

Page 115: ... Component Interconnect Express POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility RPS redundant power supply SAS serial attached SCSI SATA serial ATA SD Secure Digital SIM Systems Insight Manager SPP Service Pack for ProLiant TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface ...

Page 116: ...Acronyms and abbreviations 116 UID unit identification USB universal serial bus ...

Page 117: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 118: ... 88 F fan blank 51 fan connectors 52 fan modules removal 52 fan removing 52 FBWC module 44 FlexibleLOM 65 front I O cabling 110 front I O module 69 front panel components 89 front panel LEDs 90 92 G GPU 66 GPU power cabling 111 grounding methods 27 grounding requirements 27 H health driver 88 heatsink 55 Hewlett Packard Enterprise Technical Support 6 hot plug drive blank 39 hot plug drive removing...

Page 119: ...D configuration 88 rear panel components 92 rear panel LEDs 93 rear panel accessing 33 redundant power supply 79 112 re entering the server serial number 86 remote support and analysis tools 87 removal and replacement procedures 27 remove server from rack 33 required tools 27 requirements airflow 28 requirements environmental 112 ROM Based Setup Utility RBSU 85 S safety considerations 27 serial nu...

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