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HP ProLiant BL460c G6, User Manual

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HP ProLiant BL460c G6 User Manual Download Page 81

 

Troubleshooting  81 

 

 

POST error messages and beep codes 

For a complete listing of error messages, refer to the "POST error messages" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the HP website 

(

http://www.hp.com/support

). 

  

Summary of Contents for ProLiant BL460c G6

Page 1: ...for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 501274 002 March 2011 Edition 2 ...

Page 2: ...n should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation AMD Athlon is a trademark of Advanced Micro Devices Inc Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in th...

Page 3: ...s enclosure 15 Installing server blade options 15 Installing interconnect modules 15 Interconnect bay numbering and device mapping 16 Connecting to the network 18 Installing a server blade 18 Hardware options installation 21 Introduction 21 Hard drive option 21 Processor option 22 Memory options 27 Memory subsystem architecture 28 Single dual and quad rank DIMMs 28 DIMM identification 28 Memory co...

Page 4: ... Erase Utility 60 Redundant ROM support 60 USB support and functionality 60 Diagnostic tools 61 HP Insight Diagnostics 61 HP Insight Diagnostics survey functionality 61 Integrated Management Log 61 Remote support and analysis tools 62 HP Insight Remote Support software 62 Keeping the system current 62 Drivers 62 ProLiant Support Packs 63 Operating System Version Support 63 HP Smart Update Manager ...

Page 5: ...ice 87 Disposal of waste equipment by users in private households in the European Union 87 Japanese notice 88 BSMI notice 88 Korean notice 88 Chinese notice 89 Laser compliance 89 Battery replacement notice 89 Taiwan battery recycling notice 90 Acoustics statement for Germany Geräuschemission 90 Electrostatic discharge 91 Preventing electrostatic discharge 91 Grounding methods to prevent electrost...

Page 6: ... Description 1 SUV connector 2 Serial label pull tab 3 Release button 4 Server blade release lever 5 Power On Standby button 6 Hard drive bay 1 7 Hard drive bay 2 The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures ...

Page 7: ...ion Red flashing Critical condition 3 Flex 10 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 Flex 10 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Reserved 6 System power LED Green On Amber Standby auxiliary power available Off Off Actual NIC numbers depend on several factors including the operating system install...

Page 8: ...e currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or mig...

Page 9: ...components Item Description 1 System board thumbscrews 2 2 SD card slot 3 Internal USB connector 4 Hard drive backplane connector 5 Processor 2 DIMM slots 6 6 Processor socket 2 7 Mezzanine connector 1 Type I mezzanine only 8 Mezzanine connector 2 Type I or Type II mezzanine 9 System battery 10 Battery tray 11 Enclosure connector 12 Embedded NICs 2 13 System maintenance switch 14 Processor 1 DIMM ...

Page 10: ...ne card DIMM slot locations DIMM slots are numbered sequentially 1 through 6 for each processor The supported AMP modes use the letter assignments for population guidelines System maintenance switch Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off To access ...

Page 11: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 12: ...the server blade Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode Press and hold the Power On Standby button for mo...

Page 13: ...ndby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade To remove the component 1 Identify the proper server blade 2 Power down the server blade on ...

Page 14: ...s properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in 2 Engage the anchoring pin with the corresponding hole in the latch 3 Push down on the hood latch ...

Page 15: ... any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com ...

Page 16: ...bedded NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels Flex 10 NIC 1 embedded 1 Flex 10 NIC 2 embedded 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 7 and 8 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem document...

Page 17: ... 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation ...

Page 18: ... switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed Installing a server blade CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enc...

Page 19: ...Setup 19 2 Remove the enclosure connector cover 3 Prepare the server blade for installation ...

Page 20: ...Setup 20 4 Install the server blade ...

Page 21: ...d the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option The server blade supports up to two SAS or SATA drives CAUTION To prevent improper cooling and thermal damage do not operate the server blade or ...

Page 22: ...nt possible server blade malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION To prevent possible server blade overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank CAUTION The heatsink thermal interface media is not reusable and must be replaced if t...

Page 23: ...andard ROM flash mechanism 2 Power down the server blade on page 12 3 Remove the server blade on page 13 4 Remove the access panel on page 14 5 Remove all DIMM baffles Remove the DIMM baffle on page 14 6 Remove the heatsink blank Retain the heatsink blank for future use CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to...

Page 24: ...e the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 25: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 26: ...socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Page 27: ...RTANT This server blade does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server blade can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed i...

Page 28: ...rs identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of mem...

Page 29: ... the server blade supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server blade Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Lockstep provides enhanced protection wh...

Page 30: ...Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The server blade provides notification that correctable error events have exceeded a pre defined threshold rate Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server blade downtime...

Page 31: ...6 2 Single or dual rank 1066 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 31 DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order RDIMM Sequen...

Page 32: ...r F After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 57 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order RDIMM o First A and B o Next D and E o Do not populate slots C or F UDIMM o First A and B...

Page 33: ...nfigure the system for Lockstep memory support Configuring lockstep memory on page 57 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order RDIMM o First A and B o Next D and E o Do not populate slots C or F UDIMM o First A and B o Last D and E o Do not populate slots C or F After...

Page 34: ...zzanine 2 connector Install Type II mezzanine cards only on mezzanine 2 connector Optional mezzanine cards enable network connectivity or provide Fibre Channel support For mezzanine card locations see the system board components on page 9 For mezzanine card mapping see the HP ProLiant BL460c G6 Server Blade Installation Instructions or see Interconnect bay numbering and device mapping on page 16 B...

Page 35: ...age 14 7 Install the server blade Installing a server blade on page 18 Cache module and battery pack option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown To install the component 1 Back up all data on the hard drive 2 Power down the server blade on page 12 3 Remove the server blade on page 13 ...

Page 36: ...e the access panel on page 14 5 Remove all hard drives Hard drive option on page 21 6 Remove the hard drive backplane 7 Remove the two T 15 screws from the front panel hard drive cage assembly 8 Remove the front panel hard drive cage assembly ...

Page 37: ...Hardware options installation 37 9 Connect the BBWC battery pack cable to the cache module 10 Install the cache module 11 Route the BBWC battery pack cable BBWC battery pack cabling on page 45 ...

Page 38: ...ware options installation 38 12 Install the battery pack 13 Install the front panel hard drive cage assembly 14 Install the two T 15 screws to secure the front panel hard drive cage assembly to the chassis ...

Page 39: ...bout RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware ...

Page 40: ...tegrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the serve...

Page 41: ...m board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 9 Install the TPM board Press down on the connector to seat the board System board components on page 9 ...

Page 42: ... 10 Install the TPM security rivet by pressing the rivet firmly into the system board 11 Install the front panel hard drive cage assembly 12 Install the two T 15 screws to secure the front panel hard drive cage assembly to the chassis ...

Page 43: ...security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server blade Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 k...

Page 44: ...ware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 as...

Page 45: ...P c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 11 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hu...

Page 46: ...des of the connector Failure to do so can result in damage to the equipment 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 HP c Class Blade SUV Cable Accessing local media devices Use the following configurat...

Page 47: ...or to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive Item Description 1 Monitor 2 USB CD DVD ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 HP c Class Blade SUV Cable ...

Page 48: ...se and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any authorized network client sends alerts and provides other server blade managem...

Page 49: ...r blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server ...

Page 50: ... or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ROM drive o 1 5 GB of available disk space o TCP IP networking and an IP address compatible with one of...

Page 51: ... deployment and configuration of HP ProLiant servers with an operating system or virtualization platform Insight Control server deployment includes an unaltered Altiris Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant Integration Module HP Insight Control facilitates the installation configuration and deployment of high volumes of servers thr...

Page 52: ... OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment iLO virtual CD ROM on page 52 USB CD ROM o...

Page 53: ...ired deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 49 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cab...

Page 54: ... compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that s...

Page 55: ...ctivities that can include the following Configuring system devices and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart docum...

Page 56: ...guage operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process ...

Page 57: ...e Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logic...

Page 58: ... Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial numb...

Page 59: ...tility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server blade To access the server specific page enter the following web address into the browser http www hp com support servername For example http www hp com support dl360g6 Integrated Lights Out 2 technology The iLO 2 subs...

Page 60: ... standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate...

Page 61: ...ws and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 61 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operat...

Page 62: ...h 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obl...

Page 63: ...operating system refer to the operating system support matrix http www hp com go supportos HP Smart Update Manager The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features Works offline and online Supports Microsoft Windows and Linux operating systems Integrates with other software ma...

Page 64: ...e Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack ...

Page 65: ...hooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in t...

Page 66: ...into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 6 44 kg 14 20 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the ri...

Page 67: ...ns Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation 2 Record any error messages displayed by the system 3 Remove all diskettes CD R...

Page 68: ... DAMAGED If you damage the socket you must replace the system board Depending on the server blade model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troublesho...

Page 69: ... sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the ap...

Page 70: ...t on page 70 General diagnosis flowchart on page 71 Server blade power on problems flowchart on page 73 POST problems flowchart on page 75 OS boot problems flowchart on page 77 Server fault indications flowchart on page 79 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item See 1 General diagnosis flowchart on page 71 2 Power on problems flowchart Server blad...

Page 71: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 67 2 Loose connections on page 69 3 Service notifications on page 69 ...

Page 72: ...tion CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 65 8 Breaking the server...

Page 73: ...Troubleshooting 73 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 74: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 75: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 76: ...ide located on the Documentation CD or see Troubleshooting resources on page 65 6 Symptom information on page 67 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 65 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem docu...

Page 77: ...ot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Page 78: ...ee Troubleshooting resources on page 65 Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 65 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 65 HP contact inform...

Page 79: ...t problems flowchart on page 77 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 80: ...page 65 2 Component identification on page 6 3 System Management Homepage https localhost 2381 4 Power on problems flowchart Server blade power on problems flowchart on page 73 5 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 65 Maintenance and service guides for c Class server blades located on the Docume...

Page 81: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 82: ...Troubleshooting 82 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 83: ...e and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server bl...

Page 84: ...s the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 85: ...oth classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer ...

Page 86: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 87: ...ided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The c...

Page 88: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 89: ...nts or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for pr...

Page 90: ...ttery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Na...

Page 91: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 92: ... 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 11...

Page 93: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Page 94: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 95: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 96: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 97: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 98: ... pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente ci...

Page 99: ...Technical support 99 ...

Page 100: ...Technical support 100 ...

Page 101: ...tility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache FC Fibre Channel iLO 2 Integrated Lights Out 2 IML Integrated Management Log ORCA Option ROM Configuration for Arrays P2V physical to virtual PMP Performance Management Pack ...

Page 102: ...ion Environment RBSU ROM Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights Out Edition SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SMP Server Migration Pack UID unit identification USB universal serial bus V2P virtual to physical V2V virtual to virtual ...

Page 103: ...Acronyms and abbreviations 103 VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 104: ...35 Canadian notice 86 Care Pack 64 CD ROM deployment 52 Change Control 63 Chinese notice 89 class A equipment 85 class B equipment 85 compliance 85 components 6 components identification 6 8 configuration of system 48 54 configuration parameters 54 configuration tools 54 configuration network 49 connecting to the network 18 connection problems 69 connectors 6 contact information 93 contacting HP 9...

Page 105: ... software 62 HP Smart Update Manager overview 63 HP technical support 93 HP website 93 HP contacting 93 I identification number 85 iLO 2 Integrated Lights Out 2 12 48 49 59 iLO 2 activity LED 59 iLO 2 advanced features 48 IML Integrated Management Log 61 Important Safety Information document 65 Insight Diagnostics 61 62 installation server options 21 installing hardware 21 installing memory 33 ins...

Page 106: ...iagnosis 65 processor socket 9 processor tool 22 processors 9 22 68 Product ID 58 ProLiant Support Pack PSP 63 PSP ProLiant Support Pack 63 PSPs overview 63 PXE preboot execution environment 49 51 PXE deployment 49 51 R RBSU ROM Based Setup Utility 55 RBSU configuration 55 RDIMM configuration 30 recovery key 43 redundant ROM 60 regulatory compliance identification numbers 85 regulatory compliance ...

Page 107: ... system configuration settings 54 System Erase Utility 60 system maintenance switch 9 10 system keeping current 62 T Taiwan battery recycling notice 90 technical support 93 telephone numbers 93 tool processor 22 TPM Trusted Platform Module 39 40 43 troubleshooting 65 69 troubleshooting flowcharts 69 troubleshooting resources 65 troubleshooting firmware upgrade utility 65 Trusted Platform Module TP...

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