HP ProDesk 400 G4, Maintenance And Service Manual

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Control panel message Description Recommended action
3. Back up contents and replace hard drive.
302-Hard Disk 2: SMART Hard Drive Detects
Imminent Failure Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.) 1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support .)
3. Back up contents and replace hard drive.
309 – 30C: Hard Disk 3–6: SMART Hard Drive
Detects Imminent Failure Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.) 1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support .)
3. Back up contents and replace hard drive.
3F0–Boot Device Not Found Boot device not found. Insert boot device or load operating system.
3F1–Hard Disk 1 Error Hard disk 1 error. 1. Check and/or replace cables.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
3. Replace the hard disk drive.
3F2–Hard Disk 2 Error Hard disk 2 error. 1. Check and/or replace cables.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
3. Replace the hard disk drive.
400-Serial Port A Address Conflict Detected Both external and internal serial ports are
assigned to the same resources. 1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
401-Serial Port B Address Conflict Detected Both external and internal serial ports are
assigned to the same resources. 1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
402-Serial Port C Address Conflict Detected Both external and internal serial ports are
assigned to the same resources. 1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
403-Serial Port D Address Conflict Detected Both external and internal serial ports are
assigned to the same resources. 1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 92 .)
88 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes