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5.

Disconnect the fan cable from the system board connector labeled CPUFAN 

(1)

, and then lift the

heat sink from atop the processor 

(2)

.

When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and

fresh thermal grease has been applied to the top of the processor.

CAUTION:

Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to

evenly seat the fan sink on the processor to avoid damage that could require replacing the system

board.

Make sure to replace the fan duct. Failure to install the fan duct may cause the computer to overheat.

Fan sink

131

Summary of Contents for ProDesk 400 G1

Page 1: ...Maintenance and Service Guide HP ProDesk 400 G1 Microtower HP ProDesk 480 G1 Microtower HP ProDesk 490 G1 Microtower HP ProDesk 400 G1 Small Form Factor ...

Page 2: ...photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Second Edition March 2014 First Edition November 2013 Document Part Number 742435 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your com...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ivating and Customizing the Software 9 Activating and customizing the software in Windows 7 9 Activating the Windows operating system 9 Downloading Windows 7 updates 10 Installing or upgrading device drivers 10 Customizing the monitor display 10 Activating and customizing the software in Windows 8 10 Activating the Windows Operating System 10 Downloading Windows 8 updates 11 Customizing the monito...

Page 6: ...uipment 35 Grounding the work area 35 Recommended materials and equipment 35 Operating guidelines 36 Routine care 37 General cleaning safety precautions 37 Cleaning the Computer Case 37 Cleaning the keyboard 37 Cleaning the monitor 38 Cleaning the mouse 38 Service considerations 38 Power supply fan 38 Tools and software Requirements 39 Screws 39 Cables and connectors 39 Hard Drives 39 Lithium coin...

Page 7: ... 3 5 inch device 65 Installing a 3 5 inch device model 400 67 Installing a 3 5 inch device model 480 and model 490 69 Removing a 3 5 inch hard drive 70 Installing a 3 5 inch drive 71 DisplayPort connector module 480 MT and 490 MT models only 74 Front I O assembly 76 Power switch LED assembly 78 Fan sink 80 Processor 82 Speaker 84 Fan 86 Power supply 87 System board 90 6 Removal and replacement pro...

Page 8: ...ink 130 Processor 132 System board 134 Changing from desktop to tower configuration 136 7 Computer Setup F10 Utility 137 Computer Setup F10 Utilities 137 Using Computer Setup F10 Utilities 138 Computer Setup File 139 Computer Setup Storage 140 Computer Setup Security 142 Computer Setup Power 147 Computer Setup Advanced 148 Recovering the Configuration Settings 150 8 Troubleshooting without diagnos...

Page 9: ... HP PC Hardware Diagnostics 207 Why run HP PC Hardware Diagnostics 207 How to access and run HP PC Hardware Diagnostics 207 Downloading HP PC Hardware Diagnostics to a USB device 208 12 System backup and recovery 209 Backing up restoring and recovering in Windows 8 1 or Windows 8 209 Creating recovery media and backups 209 Restoring and recovering using Windows tools 210 Using Reset when the syste...

Page 10: ...lect models only 217 Using HP Recovery Disc operating system discs select models only 218 Appendix A Battery replacement 220 Appendix B Power cord set requirements 223 General requirements 223 Japanese power cord requirements 223 Country specific requirements 224 Appendix C Specifications 225 Microtower specifications 225 SFF specifications 226 Index 228 x ...

Page 11: ...on features Features may vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Microtower Standard configuration features 1 ...

Page 12: ...Small Form Factor 2 Chapter 1 Product features ...

Page 13: ...Connector 2 5 25 inch Half Height Drive Bay behind bezel 7 Hard Drive Activity Light 3 3 5 inch Media Card Reader optional 8 USB 3 0 Ports blue 4 Dual State Power Button 9 Headphone Connector 5 USB 2 0 Ports black NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Front panel components 3 ...

Page 14: ...ne Connector 2 USB 2 0 Ports black 6 Dual State Power Button 3 USB 3 0 Ports blue 7 Hard Drive Activity Light 4 Microphone Connector 8 3 5 inch Media Card Reader optional NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 4 Chapter 1 Product features ...

Page 15: ... Connector 12 Line In Audio Connector blue NOTE An optional second serial port and an optional parallel port are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphic...

Page 16: ...onnector 14 Line In Audio Connector blue NOTE An optional second serial port an optional parallel port and an optional DisplayPort are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected t...

Page 17: ...green NOTE An optional second serial port and an optional parallel port are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The...

Page 18: ...s a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Microtower Small Form Factor 8 Chapter 1 Product features ...

Page 19: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 20: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 21: ...st updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize di...

Page 22: ...ll chassis NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 12 Chapter 3 Illustrated parts catalog ...

Page 23: ...Microtower chassis spare parts Computer major components Microtower chassis spare parts 13 ...

Page 24: ... models with Windows 8 Professional 718413 601 For use in models with NetClone the People s Republic of China only 745238 001 5 For use in 490 models For use in models without Windows 8 718412 001 For use in models with Windows 8 Standard 718412 501 For use in models with Windows 8 Professional 718412 601 For use in models with NetClone the People s Republic of China only 745240 001 6 For use in 4...

Page 25: ... 65W 732505 001 Intel Core i5 4430 3 0 GHz 6 MB L3 cache 84W 745033 001 Intel Core i5 4430s 2 7 GHz 6 MB L3 cache 65W 745034 001 Intel Core i3 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 Intel Core i3 4130 3 4 GHz 4 MB L3 cache 54W 742560 001 Intel Pentium G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 Intel Pentium G3420 3 2 GHz 3 MB L3 cache 54W ...

Page 26: ...S 59 to dual VGA cable 463023 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA BFR PVC free 720216 001 Adapter DVI I to VGA Standard 202997 001 DisplayPort cable 487562 001 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...an sink includes replacement thermal material For use in 400 and 490 models standard 745054 001 For use in 490 models BFR PVC free 748826 001 2 Speaker 745053 001 3 Fan Standard 745052 001 Fan BFR PVC free 748825 001 Microtower chassis spare parts 17 ...

Page 28: ...1 Hard drive adapter bracket to install 2 5 or 3 5 hard drives into 5 25 drive bay 397117 001 WLAN antennas 583345 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite for use only in Brazil 674317 001 Mouse USB 674316 001 Mouse USB Portia 719901 001 Keyboards PS 2 724718 xx1 USB 724720 xx1 Wireless HP Elite with USB dongle for use only in Brazil 724722 20...

Page 29: ...50 001 Misc boards Description Spare part number Nvidia NVS310 PCIe x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCIe x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCIe x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCIe x16 graphics card 2 GB for use only in the People s Republic of China 729085 001 AMD Radeon HD8350 DH PCIe x16 graphics card 1 GB DDR3 717220 001 AMD Radeon HD8...

Page 30: ...38817 001 Printer port PCI card 657401 001 Adapter DVI to VGA 660408 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless for use only in Brazil 674318 001 Mouse USB 680020 001 256 GB Solid state dr...

Page 31: ... 400 models without Windows 8 includes replacement thermal material 718413 501 System board for use in 400 models with Windows 8 Standard includes replacement thermal material 718413 601 System board for use in 400 models with Windows 8 Professional includes replacement thermal material 719901 001 Mouse USB Portia 720216 001 Adapter DVI I to VGA BFR PVC free 720837 001 Nvidia NVS315 PCIe x16 graph...

Page 32: ...1 Intel Pentium G3430 processor 3 3 GHz 3 MB L3 cache 54W 745033 001 Intel Core i5 4430 processor 3 0 GHz 6 MB L3 cache 84W 745034 001 Intel Core i5 4430s processor 2 7 GHz 6 MB L3 cache 65W 745036 001 Optical drive bezel blank 745046 001 Access panel 745047 001 Front bezel for use in all countries and regions except for the People s Republic of China 745048 001 Front bezel for use in the People s...

Page 33: ...ower 300W Energy Star 6 0 748825 001 Rear chassis fan BFR PVC free 748826 001 Fan sink for use in 490 models BFR PVC free 751283 001 500 GB 7200 rpm SATA hard drive 3 5 inch 752628 001 Power supply 300W active PFC SEPA 754076 001 180 GB Solid state drive 756459 001 120 GB Solid state drive 758756 001 Intel Celeron G1820 processor 2 8 GHz 2 MB L3 cache 54W 758757 001 Intel Celeron G1830 processor 2...

Page 34: ...on Spare part number 1 Front bezel 745039 001 2 Access panel 745042 001 3 Power supply 240W 85 efficient 722536 001 240W standard 702457 001 4 System board includes replacement thermal material For use in models without Windows 8 718414 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...001 Intel Core i5 4670s 3 1 GHz 6 MB L3 cache 65W 732506 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 84W 727380 001 Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 65W 732505 001 Intel Core i5 4430 3 0 GHz 6 MB L3 cache 84W 745033 001 Intel Core i5 4430s 2 7 GHz 6 MB L3 cache 65W 745034 001 Intel Core i3 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 I...

Page 36: ...ATA data cable 14 0 inch 1 straight end 1 right angle 745045 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA BFR PVC free 720216 001 Adapter DVI I to VGA Standard 202997 001 DisplayPort cable 487562 001 26 Chapter 3 Illustrated parts catalog ...

Page 37: ...ort PCI card 638815 001 Card reader Card reader 14 in 1 USB 3 0 3 5 inch UHS I 716390 001 Card reader 15 in 1 USB 3 0 3 5 inch UHS II 736299 001 Adapter USB 3 0 to 2 0 736835 001 Optical drive bezel blank 732769 001 HP Ultraslim Keyed Cable Lock 703372 001 Rubber foot 583654 001 Chassis stand 688952 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Small Form Factor chassis spare parts 27 ...

Page 38: ... only in Brazil 724722 201 Unbranded 709695 xx1 USB unbranded Katydid 729339 xx1 Smart card CCID 701671 xx1 Wireless keyboard mouse and dongle kit for use in all countries except for Brazil 730323 xx1 Washable 700510 xx1 Drives Description Spare part number Hard drive 2 TB 7200 rpm 3 5 inch 747993 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm 3 5 inch 747992 001 500 GB 7200 rpm 3 5 inch ...

Page 39: ... 001 AMD Radeon HD8350 DH PCIe x16 graphics card 1 GB DDR3 717220 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 745668 001 Sequential part number listing Spare part number Description 202997 001 Adapter DVI I to VGA standard 397117 001 Hard drive adapter bracket to install 2 5 or 3 5 hard drives into 5 25 drive ba...

Page 40: ...nt 703372 001 HP Ultraslim Keyed Cable Lock 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 707252 001 Nvidia NVS310 PCIe x16 graphics card 512 MB 709695 xx1 Keyboard unbranded 716390 001 Card reader 14 in 1 USB 3 0 3 5 inch UHS I 717219 001 AMD Radeon HD8490 DP PCIe x16 graphics card 1 GB 717220 001 AMD Radeon HD8350 DH PCIe x16 graphics card 1 GB DDR3 718414 001 System board for use in models...

Page 41: ...W 732506 001 Intel Core i5 4670s processor 3 1 GHz 6 MB L3 cache 65W 732507 001 Intel Core i7 4770s processor 3 1 GHz 6 MB L3 cache 65W 732769 001 Optical drive bezel blank 736835 001 Adapter USB 3 0 to 2 0 742560 001 Intel Core i3 4130 processor 3 4 GHz 4 MB L3 cache 54W 742561 001 Intel Core i3 4330 processor 3 5 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4340 processor 3 6 GHz 4 MB L3 cache...

Page 42: ...d 1 right angle 745661 001 Fan sink 745668 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 747992 001 1 TB 7200 rpm hard drive 3 5 inch 747993 001 2 TB 7200 rpm SATA hard drive 3 5 inch 751283 001 500 GB 7200 rpm hard drive 3 5 inch 754076 001 180 GB Solid state drive 756459 001 120 GB Solid state drive 758756 001 Intel Celeron G1820 processor 2 8 GHz 2 MB L3 cache 54W 758757 0...

Page 43: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Page 44: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Page 45: ... use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work a...

Page 46: ...permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to u...

Page 47: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 48: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 37 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Page 49: ...sed throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged...

Page 50: ...This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general househol...

Page 51: ...etry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cab...

Page 52: ...e media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long ...

Page 53: ...access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Loosen the two thumbscrews on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 Access panel 43 ...

Page 54: ... Front bezel for use in the People s Republic of China 745048 001 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 44 Chapter 5 Removal and replacement procedures Microtower ...

Page 55: ...ling a drive To remove a bezel blank 1 Remove the access panel Access panel on page 43 2 Remove the front bezel Front bezel on page 44 3 Remove the bezel blank for the appropriate drive To remove a 5 25 inch bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to remove it 2 Bezel blanks 45 ...

Page 56: ...bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to remove it 2 46 Chapter 5 Removal and replacement procedures Microtower ...

Page 57: ...d with up to 16 GB model 400 or 32 GB model 490 of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain th...

Page 58: ...d with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will resul...

Page 59: ...s When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touchin...

Page 60: ...properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer 50 Chapter 5 Removal and replacement procedures Microtower ...

Page 61: ...AMD Radeon HD8350 PCIe x16 graphics card 1 GB for use only in the People s Republic of China 729084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first p...

Page 62: ...on socket on the system board and the corresponding expansion slot on the back of the computer chassis 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card 52 Chapter 5 Removal and replacement procedures Microtower ...

Page 63: ... on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up 1 then away from the inside of the chassis 2 to remove it Be sure ...

Page 64: ...side of the chassis to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operati...

Page 65: ...tem board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Press the expansion card retention latch against the back of the chassis 1 and slide it down 2 so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch 3 10 Connect external cable...

Page 66: ...ss x16 X16PCIEXP black Expansion Card 5 Serial Port COMB black Optional Second Serial Port 6 DIMM3 Channel A DIMM3 black Memory Module 7 DIMM1 Channel B DIMM1 black Memory Module 8 SATA 2 0 SATA4 white Optical Drive 9 SATA 2 0 SATA5 white Optical Drive 10 SATA 3 0 SATA0 dark blue Primary Hard Drive 11 SATA 3 0 SATA1 light blue Secondary Hard Drive 12 Parallel Port PAR black Optional Parallel Port ...

Page 67: ... PCI Express x16 X16PCIEXP black Expansion Card 5 Serial Port COMB black Optional Second Serial Port 6 DIMM3 Channel B DIMM3 black Memory Module 7 DIMM1 Channel A DIMM1 black Memory Module 8 Battery BAT black Battery 9 SATA 3 0 SATA4 white Any SATA Device other than the Primary Hard Drive 10 SATA 3 0 SATA5 white Any SATA Device other than the Primary Hard Drive 11 SATA 3 0 SATA1 dark blue Primary ...

Page 68: ...s x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 DisplayPort DISPLAY white DisplayPort Expansion Card 6 Serial Port COMB black Optional Second Serial Port 7 DIMM4 Channel A DIMM4 white Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM2 Channel B DIMM2 white Memory Module 10 DIMM1 Channel B DIMM1 bl...

Page 69: ... 690418 001 DVD ROM drive 682550 001 Blu ray BD RW SuperMulti XL Drive 682219 001 Hard drives 2 TB 7200 rpm hard drive 3 5 inch 747993 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm hard drive 3 5 inch 747992 001 500 GB 7200 rpm hard drive 3 5 inch 751283 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 180 GB Solid State Drive SSD 75...

Page 70: ...ed for 5 25 inch optical drives If you are replacing a drive remove the mounting screws from the old drive and install them in the new drive Model 480 and model 490 The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system ...

Page 71: ... not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or...

Page 72: ...eader shown 4 Primary 3 5 inch internal hard drive bay 5 Secondary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup 62 Chapter 5 Removal and replacement procedures Microtower ...

Page 73: ... itself to avoid damaging the cable 5 Remove the two black M3 mounting screws from the side of the drive 1 and slide the drive out of the front of the drive bay 2 Installing a 5 25 inch drive NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for disassembly Preparation for disassem...

Page 74: ...page 59 for an illustration of the extra mounting screws location When replacing an optical drive transfer the M3 mounting screw from the old drive to the new one CAUTION Use only 5 mm long screws as mounting screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay 1 and install the two M3 mounting screws in the side of the drive 2 to secure it in p...

Page 75: ...A connectors on the system board NOTE Refer to System board connections model 400 on page 56 or System board connections model 480 on page 57 for an illustration of the system board drive connectors Removing a 3 5 inch device CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on p...

Page 76: ...ard reader disconnect the USB cable from the system board as indicated in the following illustration 5 Remove the two silver 6 32 mounting screws from the side of the device 1 and slide the device out of the front of the drive bay 2 66 Chapter 5 Removal and replacement procedures Microtower ...

Page 77: ...ered by a bezel blank remove the bezel blank 4 Slide the device into the drive bay 1 and install the two 6 32 mounting screws in the side of the device 2 to secure it in place NOTE HP has supplied extra 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 59 for an illustration of the extra mounting screws location When replacing a device use the two 6 32 mount...

Page 78: ...adapter 1 and connect the adapter to the connector on the system board labeled MEDIA 2 NOTE Refer to System board connections model 400 on page 56 or System board connections model 480 on page 57 for an illustration of the system board drive connectors 68 Chapter 5 Removal and replacement procedures Microtower ...

Page 79: ... bay covered by a bezel blank remove the bezel blank 4 Slide the device into the drive bay 1 and install the two 6 32 mounting screws in the side of the device 2 to secure it in place NOTE HP has supplied four 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 59 for an illustration of the extra mounting screws location When replacing a device use the two 6 3...

Page 80: ...ing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Disconnect the power cable and data cable from the back of the hard drive 4 Remove the four 6 ...

Page 81: ...drive or a 2 5 inch hard drive with a 3 5 inch adapter bracket similar to the example shown below Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Drives 71 ...

Page 82: ... extra 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 59 for an illustration of the extra mounting screws location When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one 72 Chapter 5 Removal and replacement procedures Microtower ...

Page 83: ...ling a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 model 400 or one of the light blue SATA connecto...

Page 84: ...001 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Remove the front bezel Front bezel on page 44 4 From the outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer 74 Chapter 5 Removal and replacement procedures Microtower ...

Page 85: ...e computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module reverse the removal procedure DisplayPort connector module 480 MT and 490 MT models only 75 ...

Page 86: ...zel on page 44 4 From the inside of the computer disconnect the three front I O cables from the following system board connectors FRONT USB 3 0 P24 FRONT USB P23 FRONT AUD P23 5 Remove the cables from the plastic tie on the base pan 6 From the front of the computer remove the Torx T15 screw that secures the assembly to the chassis 1 7 Rotate the left side of the assembly outward 2 76 Chapter 5 Rem...

Page 87: ...8 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis 3 To reinstall the assembly reverse the removal procedure Front I O assembly 77 ...

Page 88: ...2 2 Remove the access panel Access panel on page 43 3 Remove the front bezel Front bezel on page 44 4 Disconnect the cable from the system board connector labeled PB LED NOTE System board appearance may vary 5 Press down on the top of the assembly to disengage the tab 1 that secures the assembly to the chassis 78 Chapter 5 Removal and replacement procedures Microtower ...

Page 89: ...6 Rotate the assembly downward to remove it from the chassis 2 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis Power switch LED assembly 79 ...

Page 90: ...Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then loosen the four silver captive Torx T15 screws that secure the heat sink to the system board CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pin...

Page 91: ...aining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Fan sink 81 ...

Page 92: ... MB L3 cache 54W 742562 001 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 4130 3 4 GHz 4 MB L3 cache 54W 742560 001 Intel Pentium processors G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 G3420 3 2 GHz 3 MB L3 cache 54W 742565 001 G3220 3 0 GHz 3 MB L3 cache 54W 742564 001 G1830 2 7 GHz 2 MB L3 cache 54W 758757 001 G1820 2 8 GHz 2 MB L3 cache 54W 758756 001 1 Prepare the computer for disassembly Preparati...

Page 93: ...e irreparable damage Once pins are damaged it may be necessary to replace the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html Processor 83 ...

Page 94: ...computer for disassembly Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Disconnect the speaker cable from the system board connector labeled SPKR 4 Remove the speaker cable from the cable tie on the base pan 84 Chapter 5 Removal and replacement procedures Microtower ...

Page 95: ...15 screw that secures the speaker to the front of the chassis 6 From the inside of the chassis slide the speaker toward the right to remove it from its holder and then remove it from the chassis To replace the speaker reverse the removal procedures Speaker 85 ...

Page 96: ...l on page 43 3 From the outside rear side of the chassis remove the two Torx T15 screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 86 Chapter 5 Removal and r...

Page 97: ...300W regular 715185 001 NOTE System board appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the access panel Access panel on page 43 3 Disconnect the power cables from the following system board connectors PWR PWRCPU 4 Disconnect the power cables from the rear of the drives Power supply connectors connect to the drives as follows P3 connecto...

Page 98: ...rd drive P6 connector secondary optical drive 5 From the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 88 Chapter 5 Removal and replacement procedures Microtower ...

Page 99: ...ly toward the front of the computer rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure Power supply 89 ...

Page 100: ... G1 models System board for use in models without Windows 8 747910 001 System board for use in models with Windows 8 Standard 747910 501 System board for use in models with Windows 8 Professional 747910 601 System board for use in models with NetClone the People s Republic of China only 759333 001 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the access pan...

Page 101: ...hen lift system board out of the computer NOTE System board appearance may vary When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 91 ...

Page 102: ...s from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outle...

Page 103: ...1 1 Prepare the computer for disassembly Preparation for disassembly on page 92 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 To install the access panel reverse the removal procedure Access panel 93 ...

Page 104: ... Preparation for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure 94 Chapter 6 Removal and replacement procedures Small Form Factor ...

Page 105: ...repare the computer for disassembly Preparation for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Remove one of the five silver 6 32 standard screws located on top of the drive cage 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place Front bezel security 95 ...

Page 106: ...drive bezel blank press inward on the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a 3 5 inch bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you ...

Page 107: ... 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addi...

Page 108: ...he maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memo...

Page 109: ... populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recognize the additional memory the next ...

Page 110: ...only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Locate t...

Page 111: ...priate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the ...

Page 112: ...of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal co...

Page 113: ...rd straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Re...

Page 114: ...I Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Optional Parallel Port 6 Serial Port COMB black Optional Second Serial Port 7 Battery BAT black Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM1 Channel B DIMM1 black Memory Module 10 SATA 3 0 SATA0 dark blue Primary Hard Drive 11 SATA 3 0 SATA1 light blue Secondary Hard Drive 12 SATA 2 0 SATA5 white Optical Dr...

Page 115: ... 3 0 3 5 inch UHS II 736299 001 Adapter USB 3 0 to 2 0 736835 001 When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect a secondary hard drive to the light blue SATA connector on the system board labeled SATA1 Connect an optical drive to the white SATA connector on th...

Page 116: ...l security on page 95 for more information The other four are used as guide screws for a media card reader or a secondary hard drive in the 3 5 inch optional drive bay 2 CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the c...

Page 117: ... bay for optional drives media card reader shown 4 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 107 ...

Page 118: ... 92 2 Remove the access panel Access panel on page 93 3 Remove the front bezel Front bezel on page 94 4 Rotate the drive cage to its upright position 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 108 Chapter 6 Removal and replacement procedures Small Form ...

Page 119: ... bezel Front bezel on page 94 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 96 for more information 4 Install 6 32 guide screws in the holes on each side of the device NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 105 for an illustration of the extra guide screws location When rep...

Page 120: ...e to its upright position 6 Slide the device into the drive bay making sure to align the guide screws with the guide slots until the device snaps into place 110 Chapter 6 Removal and replacement procedures Small Form Factor ...

Page 121: ... card reader to the USB 2 0 connector on the system board labeled MEDIA NOTE Refer to System board connections on page 104 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 111 ...

Page 122: ...panel on page 93 3 Disconnect the power and data cables 1 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel 3 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 112 Chapter 6 Remova...

Page 123: ... more information 5 Before the new optical drive can be used the release latch must be attached a Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the opt...

Page 124: ...ounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembl...

Page 125: ...1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 115 ...

Page 126: ...ata cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 116 Chapter 6 Removal a...

Page 127: ...e and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 92 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel...

Page 128: ...ss the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATA0 on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system b...

Page 129: ...e lever inside of the chassis WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 92 2 Remove the acce...

Page 130: ... release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage 120 Chapter 6 Removal and replacement procedures Small Form Factor ...

Page 131: ...er for disassembly Preparation for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Rotate the fan duct upward 4 Pull the duct away from the chassis to disengage the clips on the duct from the chassis To install the fan duct insert the clips on the edge of the fan onto the metal posts on the chassis Fan duct 121 ...

Page 132: ...ge 93 3 Remove the front bezel Front bezel on page 94 4 Rotate the drive cage to its upright position 5 Cut the plastic tie that secures the longer cable to the power supply 6 Disconnect the cables from the system board as follows Yellow connector labeled FRONT USB Blue connector labeled FRONT USB 3 0 Blue connector labeled FRONT AUD 122 Chapter 6 Removal and replacement procedures Small Form Fact...

Page 133: ...7 Remove the cables from the cable clips under the drive cage 8 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis Front I O assembly 123 ...

Page 134: ... inside of the chassis and then pull the tab on the left side of the assembly out the front of the chassis Push the right side until it clicks into place NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 124 Chapter 6 Removal and replacement procedures Small...

Page 135: ...mputer for disassembly Preparation for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Remove the front bezel Front bezel on page 94 4 Rotate the drive cage to its upright position 5 Disconnect the cable from the system board connector labeled PB LED Power switch assembly 125 ...

Page 136: ...able clips under the drive cage 7 From the inside of the chassis press down on the tab on the top of the power switch to disengage the power switch from the chassis 126 Chapter 6 Removal and replacement procedures Small Form Factor ...

Page 137: ...e hole from the front of the chassis After inserting the cable place the bottom of the assembly into the slot and then rotate the top up until it snaps into place NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Power switch assembly 127 ...

Page 138: ...ion for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 Remove the front bezel Front bezel on page 94 4 Rotate the drive cage to its upright position 5 Lift the metal clip 1 that secures the speaker cable and then disconnect the speaker wire from the white system board connector labeled SPKR 2 128 Chapter 6 Removal and replacement procedures Small Form Factor ...

Page 139: ...de front of the chassis remove the two Torx screws that secure the speaker to the chassis 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures Speaker 129 ...

Page 140: ...cess panel on page 93 3 Remove the fan duct Fan duct on page 121 4 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing ...

Page 141: ...with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat Fan sin...

Page 142: ...01 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 4130 3 4 GHz 4 MB L3 cache 54W 742560 001 Intel Pentium processors G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 G3420 3 2 GHz 3 MB L3 cache 54W 742565 001 G3220 3 0 GHz 3 MB L3 cache 54W 742564 001 G1830 2 8 GHz 2 MB L3 cache 54W 758757 001 G1820 2 7 GHz 2 MB L3 cache 54W 758756 001 1 Prepare the computer for disassembly Preparation for disassembly on pag...

Page 143: ...eplace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en suppor...

Page 144: ...on for disassembly on page 92 2 Remove the access panel Access panel on page 93 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 97 Expansion cards Expansion card on page 100 Fan sink Fan sink on page 130 Processor Processor on page 132 4 Remove the fan duct f...

Page 145: ... system board up and out of the chassis To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION When reconnecting the cables it is important that they be positioned correctly System board 135 ...

Page 146: ...omputer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 136...

Page 147: ...Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the syst...

Page 148: ...riate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return...

Page 149: ...d date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings ...

Page 150: ...ee supported options IDE RAID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device...

Page 151: ...as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as ...

Page 152: ...ed CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password...

Page 153: ... is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the com...

Page 154: ...hile in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR ha...

Page 155: ...ture you must enable the following features Embedded Security Device Support Virtualization Technology Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings Do not reset Reset Resetting to factory defaults...

Page 156: ...hed to the system Secure Boot Configuration Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage Boot Order are not displayed Default is enabled Secure Boot Enable Disable Allows you to make sure an operating system is legiti...

Page 157: ...n 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5...

Page 158: ...ed Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous st...

Page 159: ...he UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard...

Page 160: ...management functions once unconfigured Default is disabled Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indic...

Page 161: ...fety Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 137 for more information Check the Power LED on the fron...

Page 162: ... of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its origi...

Page 163: ...computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 174 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed a...

Page 164: ...d to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC...

Page 165: ...rs are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically a...

Page 166: ... tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and th...

Page 167: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 168: ...er LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling f...

Page 169: ...ers POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 I...

Page 170: ...em If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer Setup ...

Page 171: ...t order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage Device Configuration Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appen...

Page 172: ... located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents w...

Page 173: ...s are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader ...

Page 174: ...n to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connect...

Page 175: ...e Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times ...

Page 176: ... is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or...

Page 177: ...puter and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windo...

Page 178: ...ck Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution...

Page 179: ...ack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear...

Page 180: ...e a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connec...

Page 181: ...lt output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The co...

Page 182: ...olutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 ...

Page 183: ...oes not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connect...

Page 184: ...omputer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe WARNING When the computer is plugged into an AC power source voltage is always applied to the syste...

Page 185: ...ss Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Computer will not start Cause Solution Wrong memory modules were used i...

Page 186: ...once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card some models is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrate...

Page 187: ...Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Window...

Page 188: ...r is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and the...

Page 189: ...twork drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Contro...

Page 190: ...onnect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider S...

Page 191: ...w memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules...

Page 192: ...nce is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not install...

Page 193: ... not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 174 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause...

Page 194: ... media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for th...

Page 195: ...d to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change bo...

Page 196: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Page 197: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Page 198: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages o...

Page 199: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 200: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 201: ...page 203 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the i...

Page 202: ...dded test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory soc...

Page 203: ...S See Appendix B Password security and resetting CMOS on page 203 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU...

Page 204: ...splay cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Fron...

Page 205: ...able Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA...

Page 206: ... the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was ...

Page 207: ...and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated M...

Page 208: ...MT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the err...

Page 209: ...pplied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel L...

Page 210: ...mes once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded 1 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 2 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives an...

Page 211: ... system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage s...

Page 212: ... to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables ...

Page 213: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 214: ...uce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the s...

Page 215: ... other external equipment connected to the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off ...

Page 216: ...lustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup ...

Page 217: ...detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly un...

Page 218: ...em 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories th...

Page 219: ...the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original...

Page 220: ... To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these step...

Page 221: ...w the on screen instructions Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using Windows operating system media completely erases the hard drive contents and reformats the hard drive All files that you have created an...

Page 222: ...nd software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software upd...

Page 223: ...e recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You can quit the process at any time T...

Page 224: ...HP Recovery Disc Creator The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applicat...

Page 225: ...ot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE You may be prompted by User Account Control fo...

Page 226: ...m Recovery program See System Restore on page 215 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding...

Page 227: ... and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as you ...

Page 228: ...next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created r...

Page 229: ...ect the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recover...

Page 230: ...nt Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print...

Page 231: ...ery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other e...

Page 232: ...eps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 222 Appendix A Battery replacement ...

Page 233: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 234: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 235: ...0 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range...

Page 236: ...ximate Weight 13 0 lb 5 9 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and num...

Page 237: ...nt 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch SFF specifications 227 ...

Page 238: ...r DVD problems 183 chasis types illustrated 33 chassis stand spare part number 27 cleaning computer 37 mouse 38 safety precautions 37 CMOS backing up 203 clearing and resetting 205 computer specifications 226 computer cleaning 37 country power cord set requirements 224 Customer Support 151 D DIMMs See memory disassembly preparation microtower 42 SFF 92 DisplayPort cable spare part number 16 20 26 ...

Page 239: ...9 28 hard drive 2 5 inch microtower installation 71 microtower removal 70 SFF installation 117 SFF removal 117 hard drive 3 5 inch microtower installation 71 microtower removal 70 SFF installation 114 SFF removal 114 hard drive problems 159 hard drive recovery Windows 210 Windows 7 216 Windows 8 1 210 hardware installation problems 174 Help and Support Windows 7 212 helpful hints 152 HP Recovery D...

Page 240: ...ion 36 P password clearing 203 power on 203 setup 203 POST error messages 190 power cord set requirements country specific 224 power problems 158 power supply fan 38 microtower removal and replacement 87 microtower spare part number 87 microtower spare part number 14 23 operating voltage range 225 226 SFF removal and replacement 119 SFF spare part number 24 30 power switch assembly microtower remo...

Page 241: ... number 27 S safety and comfort 151 safety precautions cleaning 37 SATA connectors on system board 40 data cable pinouts 41 hard drive characteristics 40 SATA cable SFF spare part number 26 screws correct size 39 security SFF front bezel 95 serial number locations 8 serial port expansion spare part number 20 29 serial port spare part number 18 27 service considerations 38 setup password 203 SFF ac...

Page 242: ...re 177 Windows 7 backing up information 215 backup and recovery 212 Backup and Restore 215 creating backups 212 creating recovery media 212 creating system restore points 212 hard drive recovery 216 Help and Support 212 steps for creating recovery discs 213 steps for creating recovery media 213 steps for creating recovery USB flash drive 213 System Recovery 216 System Recovery using recovery media...

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