HP ProBook 6465b Maintenance And Service Manual Download Page 1

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HP ProBook 6465b Notebook PC

Maintenance and Service Guide

Summary of Contents for ProBook 6465b

Page 1: ...HP ProBook 6465b Notebook PC Maintenance and Service Guide ...

Page 2: ...oft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be li...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...t 16 Bottom 17 3 Illustrated parts catalog 19 Service tag 19 Computer major components 20 Display components 24 Cable Kit 25 Plastics Kit 26 Mass storage devices 27 Miscellaneous parts 28 Sequential part number listing 29 4 Removal and replacement procedures 34 Preliminary replacement requirements 34 Tools required 34 Service considerations 34 Plastic parts 34 Cables and connectors 35 v ...

Page 6: ...mory modules 55 WWAN module 57 WLAN module 59 Bluetooth module 61 Modem module 62 Fan 63 Heat sink 64 Processor 66 Keyboard 67 Bottom cover from top cover 70 RTC battery 73 Fingerprint reader board 75 Lid switch 77 Speaker assembly 79 RJ 11 connector cable 81 Display assembly components cable antennas hinges enclosure 83 System board 89 Smart card reader 92 ExpressCard assembly 93 5 Computer Setup...

Page 7: ...cation information in Device Manager 107 7 Backup and recovery 108 Windows 7 108 Backing up your information 108 Performing a system recovery 109 Using the Windows recovery tools 110 Using f11 recovery tools 110 Using a Windows 7 operating system DVD purchased separately 111 Windows Vista 112 Backing up your information 112 Performing a recovery 113 Using the Windows recovery tools 113 Using f11 r...

Page 8: ...viii ...

Page 9: ...semblies include 2 wireless local area network WLAN antennas 35 6 cm 14 0 in HD anti glare LED SVA 1366x768 35 6 cm 14 0 in HD anti glare LED SVA 1600x900 35 6 cm 14 0 in HD anti glare LED SVA 1366x768 with WWAN 35 6 cm 14 0 in HD anti glare LED SVA 1600x900 with WWAN 35 6 cm 14 0 in HD anti glare LED SVA 1366x768 with camera 35 6 cm 14 0 in HD anti glare LED SVA 1600x900 with camera 35 6 cm 14 0 ...

Page 10: ...6 1 2048 2048 1 Storage Supports 9 5 mm or 7 mm 6 35 cm 2 50 in SATA hard drives Customer accessible Supports the following 7 mm or 9 5 mm 6 35 cm 2 5 in hard drives 320 GB 7200 rpm self encrypting 320 GB 7200 rpm 250 GB 7200 Supports the following 9 5 mm 6 35 cm 2 5 in hard drives 750 GB 7200 500 GB 7200 Supports the following solid state drive 128 GB Upgrade bay Fixed Customer accessible Serial ...

Page 11: ...Down Technology S3 S4 S5 wake on LAN Ethernet cable not included Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports no WLAN option Supports the following WLAN formats Broadcom 802 11 b g n 1 1 Broadcom 802 11 a b g n 2 2 Integrated WWAN options by way of wireless module Two WWAN antennas built into display assembly world wide 5 band in...

Page 12: ...t Spill resistant design Touchpad includes on off button supports 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 90 W 9 cell 3 0 Ah 100 Wh Li ion battery 6 cell 2 8 Ah 62 Wh Li ion battery available as drop in box option not ...

Page 13: ...l 32 with Microsoft Office 2010 Starter Windows 7 Professional 64 with Microsoft Office 2010 Starter Windows 7 Home Premium 32 with Microsoft Office 2010 Starter Windows 7 Home Premium 64 with Microsoft Office 2010 Starter Windows 7 Home Basic 32 with Microsoft Office 2010 Starter Preinstalled with Microsoft Office in Japan only Windows 7 Professional 32 with Microsoft Office 2010 Personal Windows...

Page 14: ...calization DRDVD Windows 7 with WinDVD available with any Windows 7 Home Basic localization Web only support Windows XP Professional 32 Windows Vista Enterprise 32 64 Windows Vista Business 32 64 Windows 7 Enterprise 32 64 Windows 7 Ultimate 32 64 Certified Microsoft WHQL Novell SuSE Linux Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical drive Mi...

Page 15: ...s not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 3 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 4 Internal microphone s 1 or 2 depending on model Record sound 5 Webcam light select models only On The webcam is in use Di...

Page 16: ...mponent Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button select models only Can be used with the pointing stick and functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE Ve...

Page 17: ...r in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 QuickWeb light On The computer is on Off The computer is off or in Hibernation NOTE For more information refer to the HP QuickWeb software Help 6 Mute light Amber Computer sound is off Off Computer sound is on 7...

Page 18: ...utton briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 7 Select Start Control Panel System and Security Power Options or Windows Vista Select Start Control Panel System and Maintenance Power Options Or refe...

Page 19: ...n the computer is in HP QuickWeb press the button to open the default Web browser NOTE For more information refer to the HP QuickWeb software Help If your computer does not have HP QuickWeb software the button does not perform any action or function 5 Volume mute button Mutes and restores speaker sound 6 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a passw...

Page 20: ... num lk key or the esc key 4 Windows logo key Displays the Windows Start menu 5 Windows applications key Displays a shortcut menu for items beneath the cursor 6 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 7 num lk key Turns the embedded num...

Page 21: ...The computer is connected to external power and the battery is charged from 90 to 99 Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 5 Hard drive light Blinking turquoise The hard drive or optical drive is being accessed Amber...

Page 22: ...essCards or smart cards 5 Media Card Reader Supports the following digital card formats Secure Digital SD Memory Card MultiMediaCard MMC 6 Upgrade bay optical drive shown An optical drive installed in the bay select models only reads and writes to an optical disc NOTE The upgrade bay can hold either a hard drive an optical drive or a weight saver option 7 Optical drive eject button select models o...

Page 23: ...Rear Component Description 1 RJ 11 modem jack Connects a modem cable 2 External monitor port Connects an external VGA monitor or projector 3 RJ 45 network jack Connects a network cable Rear 15 ...

Page 24: ...ATA USB 2 0 combo port Connects a high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 4 USB 2 0 port Connects an optional USB device 5 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 6 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool i...

Page 25: ...rts a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 5 Battery bay Holds the battery 6 Accessory battery connector Connects an optional accessory battery 7 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off d...

Page 26: ...AUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 18 Chapter...

Page 27: ...eric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the computer Model description 5 This is the alphanumeri...

Page 28: ...Computer major components 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...ludes a 4 button touchpad and fingerprint reader 642743 001 Includes a 4 button touchpad without fingerprint reader 642746 001 4 Smart card reader 654823 001 5 Lid switch board includes cable 642765 001 6 Fingerprint reader board includes cable 642764 001 7 RTC battery 651948 001 8 ExpressCard assembly 642763 001 9 System board includes replacement thermal material For use in models without WWAN 6...

Page 30: ...ew Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Puerto Rico Peru Philippines Poland Portugal Qatar Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and ...

Page 31: ... include Bluetooth module cable NOTE The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 641830 001 See Cable Kit on page 25 for more Cable Kit spare part number information 537921 001 21 Battery Li ion 9 cell 100 WHr 3 0 Ah 631243 001 6 cell 55 WHr 2 55 Ah 628666 001 6 cell 55 WHr 2 8 Ah long life ...

Page 32: ...le with microphone 642795 001 Microphone module not illustrated 642797 001 3 Display hinges includes left and right hinges 641836 001 4 Display hinge covers 642783 001 5 Display panel 35 6 cm 14 0 in HD anti glare LED LVDS does not include cable 643915 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ... use in models with HD displays 664711 001 7 WLAN antennas 642799 001 8 WWAN antennas 642801 001 9 Display enclosure 642778 001 Display Latch Kit not illustrated 641841 001 Display Screw Kit not illustrated 642787 001 Display Rubber Kit not illustrated 642785 001 Cable Kit Item Description Spare part number Cable Kit 641830 001 1 Bluetooth module cable 2 Pointing stick cable 3 RJ 11 connector cabl...

Page 34: ...stics Kit Item Description Spare part number Plastics Kit 641832 001 1 RJ 11 jack 2 ExpressCard slot protective insert 3 Optical drive protective insert 4 Bottom door 26 Chapter 3 Illustrated parts catalog ...

Page 35: ... Hard drive 750 GB 7200 rpm 633252 001 500 GB 7200 rpm 634926 001 500 GB 7200 rpm for use in the upgrade bay 656424 001 320 GB 7200 rpm Self Encrypting Drive SED 626978 001 320 GB 7200 rpm 641672 001 250 GB 7200 rpm 635225 001 128 GB solid state drive 643917 001 Hard Drive Hardware Kit includes hard drive bracket and screws 642774 001 Upgrade Bay Hard Drive Adapter Kit 643921 001 Mass storage devi...

Page 36: ...ast and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom 490371 031 For use in the United States 490371...

Page 37: ...f China Colombia Comoros Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissa Guyana Haiti Honduras Hong Kong Hungary Iceland India I...

Page 38: ...bber Kit includes rubber feet and rubber screw covers 641832 001 Plastics Kit see Plastics Kit on page 26 for more Plastics Kit spare part information 641833 001 Screw Kit 641834 001 Keyboard without pointing stick for use in models in the United States includes keyboard cable 641834 031 Keyboard without pointing stick for use in models in the United Kingdom includes keyboard cable 641834 041 Keyb...

Page 39: ...k for use in models in Israel includes keyboard cable 641834 BG1 Keyboard without pointing stick for use in models in Switzerland includes keyboard cable 641834 DD1 Keyboard without pointing stick for use in models in Iceland includes keyboard cable 641834 DJ1 Keyboard without pointing stick for use in models in Greece includes keyboard cable 641834 DW1 Keyboard without pointing stick for use in m...

Page 40: ...h pointing stick for use in models in the Netherlands and Europe includes keyboard and pointing stick cables 641835 B71 Keyboard with pointing stick for use in models in Sweden includes keyboard and pointing stick cables 641835 BA1 Keyboard with pointing stick for use in models in Slovenia includes keyboard and pointing stick cables 641835 BB1 Keyboard with pointing stick for use in models in Isra...

Page 41: ...nclude cable 643917 001 128 GB solid state drive SSD 643921 001 Upgrade Bay Hard Drive Adapter Kit 651948 001 RTC battery 653356 001 AMD A4 3310M processor 2 5 GHz 2 1 GHz 2 MB L2 cache 45W 653357 001 AMD A6 3410M 2 3 GHz 1 6 GHz 4 MB L2 cache 45W 653358 001 AMD A8 3510M 2 5 GHz 1 5 GHz 4 MB L2 cache 45W 654823 001 Smart card reader 656424 001 500 GB 7200 rpm for use in the upgrade bay 658542 001 ...

Page 42: ...e of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure o...

Page 43: ... inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is no...

Page 44: ...Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The fol...

Page 45: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 46: ...tween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 47: ...ed on the service tag Product name 1 This is the product name affixed to the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warrant...

Page 48: ...adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 641831 001 There are 6 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures ...

Page 49: ...computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery rele...

Page 50: ...r is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the SIM 1 Press in on the SIM 1 The module...

Page 51: ...nts Description Spare part number Display panels 35 6 cm 14 0 in HD anti glare LED LVDS does not include cable 643915 001 35 6 cm 14 0 in HD anti glare LED SVA LVDS does not include cable 643914 001 Display bezel 658542 001 Webcam module with microphone 642795 001 Microphone modules 642797 001 Display Screw Kit 642787 001 Display Rubber Kit 642785 001 Before removing the display panel follow these...

Page 52: ...5 5 0 screws 2 in the bottom corners of the display bezel 4 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 5 Remove the display bezel 4 44 Chapter 4 Removal and replacement procedures ...

Page 53: ... tape on the display enclosure 1 disconnect the webcam cable from the module 2 and then remove the webcam 7 If it is necessary to replace the ambient light sensor board disconnect the cable from the board 1 and then lift the board straight up and off the display 2 Component replacement procedures 45 ...

Page 54: ...the four Phillips PM2 5 5 0 screws 2 that secure the display panel to the brackets 13 Slide the display panel up and out of the hinges 3 Reverse this procedure to reassemble and install the display assembly components When replacing the display panel after connecting the display cable slide the panel into the bracket 1 replace the screws 2 and then rotate the panel assembly downward so it lies fla...

Page 55: ...Component replacement procedures 47 ...

Page 56: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the bottom door 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the release latch 1 and remove the locking screw if installed 2 3 Slide the release latch 3 to disengage the door from the compu...

Page 57: ...r from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Loosen the captive Phillips screw 1 that secures the optical drive to the computer ...

Page 58: ...hillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 7 Remove the optical drive bracket 2 Reverse this procedure to install an optical drive 50 Chapter 4 Removal and replacement procedures ...

Page 59: ... Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the drive from the upgrade bay 1 Position the computer upside down with the right side toward you 2 Remove the four Phillips PM2 0 4 0 screws that sec...

Page 60: ...5 Remove the drive assembly 3 from the computer Reverse this procedure to install the hard drive into the upgrade bay 52 Chapter 4 Removal and replacement procedures ...

Page 61: ... or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remov...

Page 62: ...e bracket remove the two Phillips PM3 0 5 0 hard drive bracket screws 1 from each side of the hard drive 4 total screws 7 Lift the bracket 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the memory module 1 Position the computer upsid...

Page 64: ...t insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory module 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...ower from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the SIM see SIM on page 42 6 Remove the bottom door see Bottom door on page 48 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is con...

Page 66: ...incorrect insertion Figure 4 1 Removing the WWAN module NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...n Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Ugand...

Page 68: ...otch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...er on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the Bluetooth module 1 Position ...

Page 70: ...connect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the modem module 1 Position the computer upside down with the front toward you 2 Remove the tw...

Page 71: ...tlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 Remove the fan 1 Position the computer upside down with the front toward you 2 Loosen the two captive Phillips screws 1 that secure the fan to the base enclosure 3 Rotate the right side of the fan upward at an angle 2 and then lift the fan up to ...

Page 72: ... these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the batte...

Page 73: ...Thoroughly clean thermal material from the surfaces of the processor 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink Component replacement procedures 65 ...

Page 74: ...hrough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the bottom door see Bottom door on page 48 6 Remove the fan see Fan on page 63 7 Remove the heat sink see Heat ...

Page 75: ...ls without a pointing stick 641834 xxx Keyboard for use in models with a pointing stick 641835 xxx Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the ...

Page 76: ...an on page 63 7 Remove the heat sink see Heat sink on page 64 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Loosen the three Phillips captive screws that secure the keyboard to the computer 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...keyboard 4 Position the computer right side up with the front toward you 5 Open the computer as far as possible 6 Lift and rotate the keyboard 1 until it rests upside down on top of the Touchpad 2 7 Disconnect the pointing stick cable from the rear of the keyboard 1 Component replacement procedures 69 ...

Page 78: ... includes a 4 button touchpad with a fingerprint reader 642743 001 Top cover includes a 4 button touchpad without a fingerprint reader 642746 001 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connect...

Page 79: ...ard on page 67 Remove the bottom cover 1 Position the computer upside down with the front toward you 2 Remove the following covers and screws that secure the bottom cover to the computer 1 4 rubber screw covers 2 8 Torx PM2 5 8 0 screws 3 Remove the following screws that secure the bottom cover to the computer 1 1 Phillips PM2 0 3 0 screw from the hard drive bay 2 2 Phillips PM2 0 3 0 screws from ...

Page 80: ...ews 1 from the rear of the computer 5 Disconnect the speaker cable from the system board connector 2 6 Release the bottom cover by lifting the edges until it disengages from the computer 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page ...

Page 82: ...emove the RTC battery 1 Position the computer upside down with the front toward you 2 Pull upward to disengage the battery from the computer 1 3 Disconnect the battery cable from the system board 2 Reverse this procedure to install the RTC battery 74 Chapter 4 Removal and replacement procedures ...

Page 83: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page 49 d WLAN module see WLAN module on page 59 e WWAN module see WWAN module on page 57 f Fan see Fan on page 63 g Heat...

Page 84: ...nnect the cable from the system board 1 and then lift the board straight up and off the computer 2 Reverse this procedure to install the fingerprint reader board 76 Chapter 4 Removal and replacement procedures ...

Page 85: ... unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Remove the bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page 49 d WLAN module see WLAN module on page 59 e WWAN module see WWAN module on page 57 f Fan see Fan on page 63 g Heat sink see Heat sink on page ...

Page 86: ...nect the cable from the system board 1 and then lift the lid switch and cable straight up and off the computer 2 Reverse this procedure to install the lid switch 78 Chapter 4 Removal and replacement procedures ...

Page 87: ...move the battery see Battery on page 41 5 Remove the following components a Remove the bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page 49 d WLAN module see WLAN module on page 59 e WWAN module see WWAN module on page 57 f Fan see Fan on page 63 g Heat sink see Heat sink on page 64 h Modem module see Modem module on page 62 i K...

Page 88: ...om cover over and then remove the speaker cable 1 from the routing path 2 in the bottom cover Note that the cable routes from the bottom to the top of the bottom cover Reverse this procedure to install the speaker assembly 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Remove the bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page 49 d WLAN module see WLAN module on page 59 e WWAN module see WWAN module on page 57 f Modem module see Modem module on page 62 g Fan see Fan on page 63 h Heat sin...

Page 90: ...le from the clips and routing channel 2 built into the base enclosure 4 Remove the RJ 11 connector cable from the bottom cover Reverse this procedure to install the RJ 11 connector cable 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Remove the bottom door see Bottom door o...

Page 92: ...e computer 4 Remove the two Phillips PM2 5 4 5 screws 2 5 Lift the display assembly 3 straight up and remove it CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WLAN and WWAN performance 84 Chapter 4 Removal and replacement procedures ...

Page 93: ...es of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 8 Remove the display bezel 4 9 If it is necessary to replace the display panel remove the four Phillips PM2 5 5 0 screws 1 at the bottom of the display panel 10 Remove the two broadhead Phillips PM2 0 4 0 screws 2 at the top of the display panel Component replacement procedures 85 ...

Page 94: ...lay panel webcam cable remove the display cable from its routing path 1 and the webcam cable from its routing path 2 13 Disconnect the display panel cable from the back of the display panel 3 and then remove the display panel cable from the panel 4 86 Chapter 4 Removal and replacement procedures ...

Page 95: ...sary to replace the display hinges remove the four Phillips PM2 5 3 0 screws 1 that secure each display hinge to the display panel 16 Remove the display hinges 2 17 If you need to remove the WLAN antennas remove the antenna cables from the clips 1 and routing paths built into the display enclosure Component replacement procedures 87 ...

Page 96: ... routing paths built into the display enclosure 20 Lift the antennas 2 and cables 3 straight up out of the display enclosure CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WWAN performance 21 If you need to remove the display latch from the insi...

Page 97: ... Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adap...

Page 98: ...mory module see Memory modules on page 55 WLAN module see WLAN module on page 59 WWAN module see WWAN module on page 57 Modem module see Modem module on page 62 Processor see Processor on page 66 Remove the system board 1 Position the computer right side up with the front toward you 2 Disconnect the following cables from the system board as necessary 1 Antenna cables from the rubber clamp 2 Lid se...

Page 99: ...secures the system board to the base enclosure 4 Lift the system board up at an angle 1 and then lift the system board up and out of the computer 2 5 Remove the system board from the chassis Reverse the preceding procedure to install the system board Component replacement procedures 91 ...

Page 100: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Bottom door see Bottom door on page 48 b Hard drive see Hard drive on page 53 c Optical drive see Optical drive on page 49 d Fan see Fan on page 63 e Heat sink see Heat sink on page 64 f Keyboard see Keyboard on...

Page 101: ...omputer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Remove the bottom door see Bottom door on page 48 ...

Page 102: ...u 2 Remove the broadhead Phillips PM2 0 4 0 screw 1 that secures the assembly to the computer 3 Lift the board up at an angle to gain access to the cables underneath 2 4 Disconnect the cable from the ExpressCard board 3 5 Disconnect the cable 4 from the Touchpad board 6 Lift the assembly straight up and off the computer 5 Reverse this procedure to install the ExpressCard assembly 94 Chapter 4 Remo...

Page 103: ... the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use...

Page 104: ...Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Re...

Page 105: ...successful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from...

Page 106: ...stics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sect...

Page 107: ... dc 4 74 A 90 W Operating current 4 74 A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Rando...

Page 108: ...temperatures 35 6 cm 14 0 in HD display specifications Metric U S Dimensions Height 19 2 cm 7 56 in Width 32 4 cm 12 76 in Weight 350g max 12 35 oz Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Luminance uniformity 1 4 typ 1 5 max Color depth 6 bit Format 1366 768 Color gamut 45 typ Backlight LED DCLK 69 3 MHz Viewing angle SVA 100 Chapter...

Page 109: ... treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Pixel resolution Pixel pitch 0 1935 mm 0 1935 mm Resolution 1600 900 Active area 309 6 174 15 Backlight LED Color gamut 45 NTSC CIE1931 DLCK 107 8 MHz Viewing angle CR 10 15 35 45 45 Up Down Left Right 35 6 cm 14 0 in HD display specifications 101 ...

Page 110: ...l read including setting Single track 1 5 ms 3 ms 3 ms 3 ms Average 11 ms 13 ms 13 ms 13 ms Maximum 14 ms 24 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 048 576 000 625 141 400 488 397 168 Disc rotational speed 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications ...

Page 111: ...tandard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB ...

Page 112: ...D DVD R for Dual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD ...

Page 113: ...D R 9 DVD RW DVD RAM BD R BD RE Access time CD DVD BD ROM Random 180 ms 180 ms 230 ms Maximum Media Capacity read 50 GB Maximum Media Capacity write 8 5 GB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 2X BD ROM 9 000 KB sec 16X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Layer ...

Page 114: ...ni disc 12 cm 4 72 in 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 100 ms 125 ms Full stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3600 KB s 150 KB s at 1X CD rate DVD 8X 10 800 KB s 1 352 KB s at 1X DVD rat...

Page 115: ...unning utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 7 1 Select Start Computer System properties 2 In the left pane click Device Manager To access Device Manager in Windows Vista 1 Select Start Computer System properti...

Page 116: ... backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User...

Page 117: ...iscs number each disc before inserting it into the external drive To create a backup using Backup and Restore NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to s...

Page 118: ...For additional information refer to Using a Windows 7 operating system DVD purchased separately on page 111 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools p...

Page 119: ...drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all pers...

Page 120: ...upport for more information Backing up your information Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external ...

Page 121: ... a Windows Vista operating system DVD purchased separately on page 114 Using the Windows recovery tools To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore Center 2 Follow the on screen instructions to recover your entire computer select models only or your files To recover your information using Startup Repair follow these steps CAUTION Using...

Page 122: ...d the partition select Start Computer NOTE If the HP Recovery partition has been deleted you must recover your operating system and programs using the Windows Vista operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to Using a Windows Vista operating system DVD purchased separately on page 114 3 Turn on or restart the computer and then pres...

Page 123: ...mputer and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions Windows Vista 115 ...

Page 124: ...ents listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal v...

Page 125: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 126: ...lly NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides dis...

Page 127: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 119 ...

Page 128: ...to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 120 Chapter 9 Recycling ...

Page 129: ...e display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Position the display panel right side up Display 121 ...

Page 130: ...ition the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 122 Chapter 9 Recycling ...

Page 131: ... the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 123 ...

Page 132: ... left pointing stick button 8 left TouchPad 8 optical drive eject 14 power 10 QuickWeb 11 right pointing stick button 8 right TouchPad 8 TouchPad 10 TouchPad on off 8 volume mute 11 wireless 10 C Cable Kit contents 25 spare part number 25 30 cables service considerations 35 caps lock light identifying 9 chipset product description 1 components bottom 17 display 7 front 13 left side 14 rear 15 righ...

Page 133: ...ntifying 12 function keys identifying 12 G graphics product description 1 grounding equipment and methods 38 H hard drive precautions 35 product description 2 removal 53 spare part numbers 22 27 30 53 specifications 102 hard drive bracket removal 54 Hard Drive Hardware Kit spare part number 27 33 hard drive light 13 hard drive recovery 110 114 heat sink removal 64 spare part number 22 33 64 hinge ...

Page 134: ...ves 2 keyboard 4 memory module 1 microphone 3 modem module 3 operating system 5 optical drives 2 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 6 webcam 3 wireless 3 product name 1 Q QuickWeb button identifying 11 R recovery partition 110 114 removal replacement preliminaries 34 procedures 39 restoring the hard drive 110 114 RJ 11 modem jack i...

Page 135: ...button identifying 11 W webcam 8 product description 3 spare part number 24 33 43 webcam light identifying 7 webcam identifying 8 Windows 7 operating system DVD 111 Windows applications key identifying 12 Windows Backup and Restore 108 Windows logo key identifying 12 Windows Vista operating system DVD 114 wireless antennas disconnecting 57 59 identifying 7 wireless button identifying 10 wireless l...

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HP ProBook 6465b, Maintenance And Service Manual

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