HP Pro x2 612 G2 Maintenance And Service Manual Download Page 1

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HP Pro x2 612 G2 Tablet

HP Pro x2 612 G2 Tablet with Collaboration

Keyboard

HP Pro x2 612 G2 Retail Solutions Tablet

Maintenance and Service Guide

Summary of Contents for Pro x2 612 G2

Page 1: ...HP Pro x2 612 G2 Tablet HP Pro x2 612 G2 Tablet with Collaboration Keyboard HP Pro x2 612 G2 Retail Solutions Tablet Maintenance and Service Guide ...

Page 2: ...sions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details The information contained herein is subject to change wit...

Page 3: ...chPad 14 Lights 15 Special keys 17 Action keys 18 Hot keys 19 Labels 19 3 Illustrated parts catalog 21 Computer major components 21 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and tran...

Page 4: ...ttery 49 Hall effects sensor board 51 NFC module 53 System board 55 POGO connector 58 Microphone board 58 Front webcam 59 Fingerprint reader board 59 Smart card reader board and bracket 61 Volume button 64 Power button 66 Speakers 68 Antennas 70 Middle frame 71 7 Backup and recovery 72 Creating recovery media and backups 72 Creating HP Recovery media select products only 72 Using Windows tools 73 ...

Page 5: ...e 79 Changing the boot order using the f9 prompt 80 TPM BIOS settings select products only 80 Using HP Sure Start select products only 81 9 Using HP PC Hardware Diagnostics UEFI 82 Downloading HP PC Hardware Diagnostics UEFI to a USB device 82 10 Specifications 84 Computer specifications 84 Display specifications 85 11 Power cord set requirements 86 Requirements for all countries 86 Requirements f...

Page 6: ...vi ...

Page 7: ... turbo up to 3 6 GHz 1 30 GHz Dual TDP 4 5 W cTDP 3 5 W Chipset Intel Core 7th generation Premium PCH integrated with CPU Graphics Intel UMA graphics Intel HD Graphics 615 Panel Touch panel 12 0 30 48 cm 3 2 LED backlight Ultra Slim Wide Ultra eXtended Graphics Array WUXGA Bright View BV Ultra Wide View Angle UWVA 60 340 nits eDP Ultraslim 2 4 mm Panel Self Refresh PSR 1920x1280 Corning Gorilla 4 ...

Page 8: ...adaptor vPro available with iAMT no support for HP Pro x2 612 G2 Retail Solutions Tablet WLAN options on system board 2 antennas Support for S3 S4 wake on WLAN Intel Only Support for Wi Fi SAR in BIOS Intel Only Compatible with Miracast certified devices Support for HP Sure Connect Bluetooth Bluetooth 4 2 which is only supported via combo card Supports Bluetooth disabled GPS u blox GPS EVA M8M M 2...

Page 9: ...the right side Docking station HP Elite USB C Docking Station Keyboard pointing devices Optional travel keyboard with backlight and clickpad Clickpad requirements support the following actions 2 way scroll Single and Double Taps enabled as default Gestures enabled by default 2 Finger Scrolling 2 Finger Zoom Pinch 3 Finger tap Cortana 4 Finger tap Action Center No support for HP Pro x2 612 G2 Retai...

Page 10: ...F MSNA for Higher Education only available with Pentium or M3 processors 4 GB 128 GB SSD Windows 10 Home 64 no support for HP Pro x2 612 G2 Retail Solutions Tablet Windows 10 Home 64 only available with 4 GB RAM Windows 10 Home 64 Chinese Market CPPP only available for Asia People s Republic of China country locations Windows 10 Home Single Language only available with 4 GB RAM Windows 10 Home Hig...

Page 11: ...he Start button and then select Programs and Features Right NOTE The port and connector icons are located on the protective cover Component Description 1 USB Type C power connector and charging port Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery or Connects and charges a USB device that has a Type C connector such ...

Page 12: ...nal headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document Select the Start button select HP Help and Support and then select HP Documentation or Se...

Page 13: ... power options in the taskbar search box and then select Power Options or Right click the Power meter icon and then select Power Options 2 Volume button Increases or decreases speaker volume incrementally while you hold down the button 3 MicroSD memory card reader Reads optional memory cards that store manage share or access information 4 Security cable slot Attaches an optional security cable to ...

Page 14: ...treaming video To use the webcam Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access t...

Page 15: ... NOTE The microphone icons are located on the protective cover Component Description 1 Speakers 2 Produce sound 2 Smart card reader Supports optional smart cards 3 Internal microphones 2 Record sound Top 9 ...

Page 16: ...ated on the protective cover Component Description 1 Alignment post connectors 2 Connect to the alignment posts on an optional keyboard 2 Docking connector Connects the tablet to an optional keyboard 10 Chapter 2 External component identification ...

Page 17: ...nd away from the back of the computer 6 NFC tapping area and antenna select products only Send and receive wireless signals to communicate and transfer information to and from NFC compatible devices To use tap the NFC tapping area with an NFC compatible device The antenna is not visible from the outside of the computer For optimal transmission keep the areas immediately around the antenna free fro...

Page 18: ...Component Description Select the Start button select HP and then select HP Documentation 12 Chapter 2 External component identification ...

Page 19: ... keyboard 1 To connect an optional keyboard lower the computer onto the alignment post connectors 1 on the keyboard until the connectors click into place 2 Position the kickstand 2 at the desired angle NOTE If you close the kickstand you can leave the keyboard attached and rotate the keyboard behind the computer so that the back of the keyboard is against the back of the computer The keyboard keys...

Page 20: ... Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 14 Chapter 2 External component identification ...

Page 21: ...uetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Sharing screen light On Sharing is on NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers 7 Call answer light Blinking The phone app has an incoming call On The phone app has an active call NOTE This feature requires Skype for Business ...

Page 22: ... feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers 9 Fn lock light On The fn key is locked For more information see Hot keys on page 19 16 Chapter 2 External component identification ...

Page 23: ...y again will close the Start menu 4 Action keys Execute frequently used system functions See Action keys on page 18 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When num lk is on the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad ...

Page 24: ...ction key again to turn off the privacy screen NOTE To quickly turn on the highest privacy setting press fn p Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incremen...

Page 25: ...e fn key in combination with the appropriate action key Hot keys A hot key is the combination of the fn key and another key To use a hot key Press the fn key and then press one of the keys listed in the following table Key Description C Turns on scroll lock E Turns on the insert function R Breaks an operation S Captures a screen shot Labels The labels affixed to the computer provide information yo...

Page 26: ...latory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 20 Chapter 2 External component identification ...

Page 27: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 19 for details Computer major components 21 ...

Page 28: ...Smart card reader board and bracket 918386 001 17 Power button included with the Plastics Kit 918392 001 18 Volume button included with the Plastics Kit 918392 001 19 System board UMA graphics Core M 7Y30 4 GB with Windows operating system and WLAN capability 918345 601 UMA graphics Core i5 7Y54 4 GB with Windows operating system and WLAN capability 918346 601 UMA graphics Core i5 7Y54 8 GB with W...

Page 29: ...9 850 HP USB Type C to DisplayPort adapter 831753 001 HP USB Type C to HDMI adapter 831752 001 HP USB Type C to USB 3 0 adapter 814618 001 HP USB Type C to Gigabit RJ 45 adapter 829941 001 HP USB Type C to VGA adapter 831751 001 Cable HP USB Type C to 3 mm and 4 5 mm adapter cable 814813 001 Case HP x2 1012 Protective Case 841972 001 HP Retail Case 12 907639 001 HP Retail Case 12 with handstrap 91...

Page 30: ... m 213352 013 Adapter for use in Japan 1 0 m 226768 001 For use in Japan with ground lead 349756 001 For use in Korea 1 0 m 267836 001 For use in North America 1 0 m 213349 015 For use in South Africa 1 83 m AC adapter 361240 001 For use in South Africa 1 0 m 361240 007 For use in Switzerland 1 83 m AC adapter 213354 001 For use in Switzerland 1 0 m 213354 013 For use in Taiwan 1 83 m AC adapter 3...

Page 31: ... tool Paper clip or thin wire Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reasse...

Page 32: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ... warranty are on the service tag at the bottom of your computer See Labels on page 19 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE There are a number of magnets located on the computer The screws m...

Page 37: ...ia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Sweden and Finland B71 Denmark 081 The Netherlands B31 Switzerland BG1 France 051 Northern Africa FP1 Taiwan AB1 Germany 041 Norway 091 Thailand 281 Greece 151 Portugal 131 Turkey 141 Hungary 211 Romania 271 United Kingdom 031 Iceland DD1 Russia 251 United States 001 To re...

Page 38: ...ter screen face down be sure that the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the computer screen 1 Place the computer screen face down 2 Insert a small straightened paper clip 1 into the card tray access hole 3 Press in gently until the card tray is ejected 4 Remove the tray 2 from the computer Reverse this procedu...

Page 39: ...ign objects Failure to follow this caution can result in damage to the computer screen 1 Save your information and close all programs associated with the microSD memory card 2 Select the safely remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Place the computer screen face down 4 Insert a small straightened paper clip 1 into the...

Page 40: ...omputer 3 Disconnect all external devices from the computer 4 Remove the keyboard select products only see Keyboard select products only on page 31 1 Turn the computer screen face down on a flat surface with the rear webcam facing you NOTE The rear cover is secured by clips 1 around the outer edge and across the middle of the cover 2 Lift the kickstand 2 3 Place a thin tool at the bottom corner 3 ...

Page 41: ...follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard se...

Page 42: ...e computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Rear cover see Rear cover on page 34 c Disconnect the battery see Disconnecting th...

Page 43: ...3 To remove the hinges remove the screws 1 securing the hinges to the kickstand and then remove the brackets 2 Reverse this procedure to replace the kickstand Component replacement procedures 37 ...

Page 44: ...n shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray...

Page 45: ...2 Slide the SSD 2 to the right and then lift the SSD to remove it Reverse this procedure to replace the SSD Component replacement procedures 39 ...

Page 46: ...etails about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 19 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen in...

Page 47: ...l devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 Remove the WWAN or GPS module NOTE Befo...

Page 48: ...ors as shown in the following illustration Reverse this procedure to replace the WWAN or GPS module select products only NOTE Make sure the MAIN antenna is attached to the connector marked MAIN and the AUX antenna is attached to the connector marked AUX 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconne...

Page 50: ...ase the rear webcam cable 2 from the system board and then lift the rear webcam and flash 3 to remove it Reverse this procedure to replace the rear webcam 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ... Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on pa...

Page 52: ...der 4 Release the following cables from the system board 1 Right speaker 2 WWAN module or GPS module antenna 3 Rear webcam 5 Release the following cables from the system board 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...ontrol cable are still connected to the display and system board Separate the middle frame and display only enough to disconnect the cables 6 Insert a thin tool 1 in the video cable cutout and then move the display panel 2 away from the middle frame Component replacement procedures 47 ...

Page 54: ...nd ribbon cable The cable is fragile Release it carefully 8 Carefully lift the ZIF connector 3 release the touch control cable 4 and then carefully remove the cable from the middle frame 9 Lift the display panel 5 to remove it Reverse this procedure to replace the display panel 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...ing components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel see Disp...

Page 56: ...2 Carefully lift the battery 2 to remove it Reverse this procedure to replace the battery 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...onnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kicks...

Page 58: ... Lift the board 3 to remove it from the middle frame Reverse this procedure to replace the Hall effects sensor board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...eyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel see Display panel on page ...

Page 60: ...3 Carefully peel and lift the NFC antenna 4 to remove it Reverse this procedure to replace the NFC module 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...f each screw size and location during removal and replacement Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from...

Page 62: ...curing the antenna 1 and then lift the antenna from the thermal plastic on the system board 6 Lift the microphone board 2 to remove it 7 Remove the 6 Phillips M1 6x3 screws 1 securing the system board CAUTION Use care to prevent damaging the ZIF connector and ribbon cable 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...m board 4 and then remove it 5 NOTE The microphone gaskets and the front webcam may come loose when the system board is removed NOTE The system board may require a gentle small rotation on the right side for release 10 Turn the system board over and remove the following 1 Display cable 2 POGO cable 3 Microphone board cable 4 Front webcam cable Component replacement procedures 57 ...

Page 64: ...GO connector is removed as part of the system board removal See System board on page 55 Microphone board Description Spare part number Microphone board 918387 001 The microphone board is removed as part of the system board removal See System board on page 55 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...m the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the ba...

Page 66: ... to release it from the adhesive securing it and then remove the fingerprint reader board Reverse this procedure to replace the fingerprint reader board 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...al devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g...

Page 68: ...erformance If you are replacing the bracket allow space for that crease when you reapply the antenna tapes 3 If you need to replace the bracket remove copper antenna tapes 3 and remove the bracket 4 Remove the Phillips M1 6x3 screw 1 securing the smart card reader board 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ... card reader board open the ZIF connector 1 and then remove the cable 2 Reverse this procedure to replace the smart card reader board and bracket NOTE If you are replacing the bracket remember to allow space for antenna tape crease when you reapply the antenna tapes Component replacement procedures 63 ...

Page 70: ...e following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel ...

Page 71: ...Reverse this procedure to replace the volume button Component replacement procedures 65 ...

Page 72: ... following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel s...

Page 73: ...Reverse this procedure to replace the power button Component replacement procedures 67 ...

Page 74: ...following components a Keyboard select products only see Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel se...

Page 75: ...2 Release the antenna wires 3 from the routing and then lift the speakers 4 to remove them Reverse this procedure to replace the speakers Component replacement procedures 69 ...

Page 76: ...e Keyboard select products only on page 31 b Micro SIM card tray see Micro SIM card tray on page 32 c MicroSD card tray see MicroSD memory card tray on page 33 d Rear cover see Rear cover on page 34 e Disconnect the battery see Disconnecting the battery on page 35 f Kickstand see Kickstand on page 36 g SSD see SSD on page 38 h Display panel see Display panel on page 45 i Battery see Battery on pag...

Page 77: ...then carefully remove the antennas 2 Reverse this procedure to replace the antennas Middle frame Description Spare part number Middle frame 918395 001 The middle frame is left after you remove all of the parts Component replacement procedures 71 ...

Page 78: ... Recovery partition on the tablet The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 72 For information on the recovery options that are available using the recovery media see Using Windows tools on page 73 Use Windows...

Page 79: ...rchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the tablet the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your tablet from HP See the Worldwide Telephone Numbers booklet included with the tablet You can also f...

Page 80: ... drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 76 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the tablet to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP...

Page 81: ...ard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For tablets with keyboards attached press f11 while the tablet boots or press and hold f11 as you press the power button For tablets without keyboards Turn on or restart the tablet and then quick...

Page 82: ... partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media sele...

Page 83: ...down button until the Startup menu is displayed and then tap f10 to enter Computer Setup Using a USB keyboard or USB mouse to start Computer Setup BIOS You can start Computer Setup by using a keyboard or mouse connected to a USB port but you must first disable FastBoot 1 Enter the Boot Device Options menu Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appe...

Page 84: ...ave icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory...

Page 85: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Page 86: ...d when the HP logo appears press f9 to enter the Boot Device Options menu Computers or tablets without keyboards Turn off the computer Press the power button quickly press the volume down button until the Startup menu is displayed and then press f9 to enter the Boot Device Options menu 2 Select a boot device press enter and then follow the on screen instructions TPM BIOS settings select products o...

Page 87: ... restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions...

Page 88: ...f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 82 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions N...

Page 89: ...the product name or number or Select Identify now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 83 ...

Page 90: ... 95 F 0 to 35 C not writing optical 41 to 95 F 5 to 35 C writing optical Nonoperating 4 to 140 F 20 to 60 C Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Shock Operating 40 G 2 ms half sine Nonoperating 240 G 2 ms half sine Random Vibration Operating 1 043 grms Nonoperating 3 50 grms Maximum altitude unpressurized Operating 50 to 10 000 ft 15 24 to 3 048 m Nonoperating 50...

Page 91: ... 0 30 48 cm diagonal LED backlit BV WUXGA eDP 1 3 Ultra Slim 1920 x 1280 Touch screen Chemically strengthened Corning Gorilla Glass 4 top cover directly bonded to display Brightness 340 nits Pixel resolution Format 1920 x 1280 WUXGA BV Interface eDP Display specifications 85 ...

Page 92: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 93: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 94: ...r the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certificatio...

Page 95: ...ing steps in this chapter 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Computers or tablets witho...

Page 96: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject for tablets without keyboards select Accept or Reject on the screen l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by...

Page 97: ... EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration da...

Page 98: ...sing this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash r...

Page 99: ...n time environment that supports a Graphic User Interface GUI In this environment you can use either a pointing device Touchscreen TouchPad pointing stick or USB mouse or the keyboard to navigate and make menu and configuration selections The UEFI BIOS also contains basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initi...

Page 100: ...e Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys a Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Compute...

Page 101: ... The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions Using HP Sure Start select models only 95 ...

Page 102: ... its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries 96 Chapter 13 Recycling ...

Page 103: ...nector identifying 10 docking station product description 3 E embedded numeric keypad identifying 17 end calls 19 esc key identifying 17 Ethernet product description 2 F fingerprint board spare part numbers 59 fingerprint reader spare part number 22 fingerprint reader board 59 fingerprint reader identifying 11 fn key identifying 17 fn lock light identifying 16 Front webcam 59 front webcam 55 spare...

Page 104: ...field communication antenna identifying 11 NFC antenna identifying 11 NFC module 53 spare part numbers 53 NFC module and antenna spare part number 22 NFC tapping area identifying 11 nonvolatile memory 89 num lock light 15 O operating system product description 4 original system recovery 74 P panel spare part numbers 23 45 pen spare part number 23 pen lanyard slot identifying 7 plastics kit spare p...

Page 105: ...rt card 9 smart card slot 9 Smart card reader board and bracket spare part numbers 22 61 smart card reader board and bracket 61 speakers 68 spare part number 22 spare part numbers 68 speakers identifying 9 special keys 17 specifications computer 84 display 85 SSD 38 spare part number 22 spare part numbers 38 supported discs recovery 73 Sure Start using 81 system board 55 spare part numbers 22 55 s...

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