HP Presario 5800 Series, Maintenance & Service Manual

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United States December 16, 2002
Maintenance & Service Guide
Presario 5800 Series Personal Computers
MSG Index | Home | Preface | Product Description | Troubleshooting |
Illustrated Parts
Removal & Replacement | Jumpers & Switches | Specifications
Troubleshooting
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Utilities TEST program. These error codes help identify possible defective subassemblies.
IMPORTANT:
Retest the system after completing each
step. At the point where the problem is
resolved, do not proceed with the remaining
steps.
For assistance in the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures .
Click on the desired error code range or corresponding test for a list of descriptions of each error
condition and actions required to resolve the error condition.
Error Code
Range
Test
101-199 Processor Test
200-210 Memory Test
301-304 Keyboard Test
400-498 Parallel Printer Test
501-516 Video Display Unit Test
600-699 Diskette Drive Test
802-824 Monochrome Video Test
1101-1109 Serial Test
1201-1210 Modem Communications Test
1700-1799 Hard Drive Test
2402-2480 Video Test
3206 Audio Test
3301-3305
66xx
CD or DVD Drive Test
8601 Pointing Interface Device Test
Processor Test Error Codes
Error Code Description Recommended Action
101-xx CPU test failed Replace the system board and retest.
102-xx Processor error 1. Run Computer Checkup or Setup
and retest.
2. Replace the processor and retest.
103-xx DMA controller failed Replace the system board and retest.
104-xx Interrupt controller failed Replace the system board and retest.
105-xx Port error Replace the system board and retest.
106-xx Keyboard controller self-test
failed
Replace the system board and retest.
107-xx CMOS RAM test failed The following steps apply to error codes 107-
xx through 109-xx:
1. Replace the battery/clock module and
retest.
2. Replace the system board and retest.
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer test failed The following step applies to error codes 110-
xx through 113-01:
Replace the system board and retest.
111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed 1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx Installed devices test failed 1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest.
Top
Memory Test Error Codes
Error
Code
Description Recommended Action
200-xx Invalid memory
configuration
1. Verify memory module value compatibility.
2. Reinsert memory in the correct location.
201-xx Memory machine ID test
failed
The following steps apply to error codes 201-xx and
202-xx:
1. Flash the ROM and retest.
2. Replace the memory and retest.
3. Replace the system board and retest.
202-xx Memory system ROM
checksum failed
203-xx Memory write/read test
failed
The following steps apply to error codes 203-xx
through 210-xx:
1. Remove one memory module at a time until the
error message stops.
2. Replace other removed modules one at a time,
testing each to ensure the error does not return.
3. Replace the system board and retest.
204-xx Memory address test failed
206-xx Increment pattern test
failed
210-xx Random pattern test failed
Top
Keyboard Test Error Codes
Error
Code
Description Recommended Action
301-xx Keyboard short test, 8042
self-test failed
The following steps apply to error codes 301-xx
through 304-xx:
1. Check the keyboard connection. If disconnected,
turn the computer off and connect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
302-xx Keyboard long test failed
303-xx Keyboard LED test, 8042
self-test failed
304-xx Keyboard typematic test
failed
Top
Parallel Printer Test Error Codes
Error
Code
Description Recommended Action
401-xx Printer failed or not
connected
The following steps apply to error codes 401-xx through
498-xx:
1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and retest.
4. Replace system board and retest.
402-xx Printer data register failed
403-xx Printer pattern test failed
498-xx Printer failed or not
connected
Top
Video Display Unit Test Error Codes
Error
Code
Description Recommended Action
501-xx Video controller test failed The following step applies to error
codes
501-xx through 516-xx:
Replace the system board and
retest.
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80 x 25 mode 9 x 14 character cell test
failed
506-xx Video 80 x 25 mode 9 x 14 character cell test
failed
507-xx Video 40 x 25 mode test failed
508-xx Video 320 x 200 mode color set 0 test failed
509-xx Video 320 x 200 mode color set 1 test failed
510-xx Video 640 x 200 mode test failed
511-xx Video screen memory page test failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
Top
Diskette Drive Test Error Codes
Error
Code
Description Recommended Action
600-xx Diskette ID drive types test failed The following steps apply to error
codes 600-xx through 698-xx:
1. Replace the diskette and retest.
2. Check and/or replace the
diskette power and signal cables
and retest.
3. Replace the diskette drive and
retest.
4. Replace the system board and
retest.
601-xx Diskette format failed
602-xx Diskette read test failed
603-xx
604-xx
Diskette write, read, compare test failed
Diskette random seek test failed
605-xx Diskette ID media test failed
606-xx Diskette speed test failed
607-xx Diskette wrap test failed
608-xx Diskette write-protect test failed
609-xx Diskette reset controller test failed
610-xx Diskette change line test failed
694-xx Pin 34 is not cut on 360KB diskette drive
697-xx Diskette type error
698-xx Diskette drive speed not within limits
699-xx Diskette drive/media ID error 1. Replace media.
2. Run Setup.
Top
Monochrome Video Test Error Codes
Error
Code
Description Recommended Action
802-xx Video memory test failed The following step applies to error codes 802-
xx through 824-xx:
Replace the system board and retest.
824-xx Monochrome video text mode test
failed
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