HP Pavilion TouchSmart 15-b167ca User Manual Download Page 66

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To start System Diagnostics:

Turn on or restart the computer, quickly press

esc

, and then press

Select the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press

esc

Chapter 10 Using Setup Utility (BIOS) and System Diagnostics

Summary of Contents for Pavilion TouchSmart 15-b167ca

Page 1: ...User Guide ...

Page 2: ...itional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2012 Document Part Number 708957 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on thi...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...d speakers 9 Keys 10 Bottom 11 Labels 11 3 Connecting to a network 13 Connecting to a wireless network 13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN 14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices select mod...

Page 6: ...hPad gestures 23 Tapping 24 Scrolling 24 Pinching zooming 25 Edge swipes 25 Right edge swipe 26 Top edge swipe 26 Left edge swipe 27 Using touch screen gestures select models only 27 One finger slide 27 Tapping 28 Pinch stretch 28 Rotating select models only 29 Edge swipes 29 Right edge swipe 29 Left edge swipe 30 Top edge swipe and bottom edge swipe 30 Using the keyboard and mouse 31 Using the ke...

Page 7: ...rnation 38 Storing a user replaceable battery 39 Disposing of a user replaceable battery 39 Replacing a user replaceable battery 39 Running on external AC power 39 Troubleshooting power problems 40 HP CoolSense select models only 40 Shutting down turning off the computer 40 7 Managing and sharing information 42 Using a USB device 42 Connecting a USB device 42 Removing a USB device 43 Connecting a ...

Page 8: ...BIOS 54 Updating the BIOS 54 Determining the BIOS version 54 Downloading a BIOS update 55 Using System Diagnostics 55 11 Backing up restoring and recovering 57 Creating recovery media and backups 57 Creating HP Recovery media 58 Restore and recovery 59 Using Windows Refresh for quick and easy recovery 60 Remove everything and reinstall Windows 60 Recovering using HP Recovery Manager 61 What you ne...

Page 9: ...Index 66 ix ...

Page 10: ...x ...

Page 11: ...ge 13 Become familiar with the computer hardware and software Go to Getting to know your computer on page 3 and Enjoying entertainment features on page 18 for information Update or purchase antivirus software Learn more at Using antivirus software on page 52 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 57 Fun things to...

Page 12: ...t the HP Support Assistant app on the Start screen select My computer and then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide select the HP Support Assistant app on the Start screen select My computer and then select Warranty and services or go to http www hp com go orderdocuments Specific warranty information abo...

Page 13: ... TouchPad to display the apps and then select the All apps icon Right side Component Description 1 Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of ...

Page 14: ...s about different types of USB ports see Using a USB device on page 42 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 6 RJ 45 network jack lights White Computer is connected to a network Blinking amber Data is being transferred NOTE When both lights are off the computer is not connected to a network 7 RJ 45 netw...

Page 15: ...ce NOTE For details about different types of USB ports see Using a USB device on page 42 4 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable The jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a ...

Page 16: ...type c and then select CyberLink YouCam from the list of apps 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To acce...

Page 17: ...the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Navigating using touch gestures pointing devices and the keyboard on page 23 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 18: ...led at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Intel Rapid Start Technology select models only on page 34 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless...

Page 19: ... of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Intel ...

Page 20: ... function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad Set at the factory to...

Page 21: ...rnal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer The labels are in easily accessible locations Service label Provides important information including the following NOTE You...

Page 22: ... located on the bottom of the computer Wireless certification label or labels Provide information about wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use Your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling i...

Page 23: ...pically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to ...

Page 24: ... critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate networ...

Page 25: ... When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned abou...

Page 26: ...taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the ph...

Page 27: ...N requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward th...

Page 28: ...nment features on your computer Component Description 1 Webcam light On The webcam is in use 2 HP TrueVision HD Webcam Records video captures still photographs and allows you to video conference and chat online using streaming video From the Start screen type c and then select CyberLink YouCam from the list of applications 3 Internal microphone Records sound 4 HDMI port Connects an optional video ...

Page 29: ...ce on page 42 Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world With the webcam you can stream video with your instant messaging software capture and share video and take still photos To start the webcam from the computer Start screen type c and th...

Page 30: ...k the recording functions on your computer follow these steps 1 From the Start screen type s and then select Sound Recorder 2 Select Start Recording and speak into the microphone Save the file to your Desktop 3 Open a multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type c and then select Control Panel from the list of appli...

Page 31: ...d screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose the Extend option From the Start screen type c and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen resolution for best resul...

Page 32: ...ones 3 Select Set Default and then select OK Managing your photo audio and video files CyberLink PowerDVD select models only helps you manage and edit your photo audio and video collections To open CyberLink Power DVD from the computer Start screen type c and then select CyberLink PowerDVD from the list of applications For more information about using CyberLink PowerDVD see the PowerDVD software H...

Page 33: ...eric keypad Using the TouchPad The TouchPad allows you to navigate the computer with simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type c to display the Apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Turning the TouchPad off or o...

Page 34: ...turn off or on 2 Click apply and then click OK Tapping To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it NOTE Press and hold on the TouchPad to open a help screen that provides information about the selected item Scrolling Scrolling is useful for moving up...

Page 35: ... two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Using TouchPad gestures 25 ...

Page 36: ... the right edge to display the charms Top edge swipe The top edge swipe allows you to access All Apps available on the Start screen IMPORTANT When an app is active the top edge gesture varies depending on the app Swipe your finger gently from the top edge to display available apps 26 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 37: ...een or on the TouchPad You can also perform on screen actions with the keyboard and mouse One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move NOTE When many apps are displayed on the...

Page 38: ...o open a help screen that provides information about the object Pinch stretch Pinching and stretching allows you to zoom out or in on images or text Zoom in by placing two fingers together on the display and then move your fingers apart Zoom out by placing two fingers apart on the display and then move your fingers together 28 Chapter 5 Navigating using touch gestures pointing devices and the keyb...

Page 39: ...ck NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Gently swipe your finger inward from ...

Page 40: ...d apps Without lifting your finger swipe back toward the left edge to display all recently opened apps Top edge swipe and bottom edge swipe The top edge swipe or bottom edge swipe allows you to open a list of apps available on your computer 1 Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the screen 30 Chapter 5 Navigating using touch gestures pointing devi...

Page 41: ...information or perform functions with certain keys and key combinations Using the action keys An action key performs an assigned function The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assigned function for that key To use an action key function press and hold the key The action key feature is enabled at the factory You can disable this feature in Setup Utility ...

Page 42: ...mages among other devices that are receiving video information from the computer f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD f7 Begins pauses or resumes playback of an audio CD a DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Decreases speaker volume incrementally as long as you hold down the key f10 Increases spea...

Page 43: ...rated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned ...

Page 44: ...ibernation on page 35 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation In...

Page 45: ...r settings and timeouts using Power Options 1 From the Start screen type power select Settings and then select Power Options from the list of applications 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Select Save changes To exit Hibernation briefly press the power bu...

Page 46: ...rmance To change the power plan from the Start screen type power select Settings and then select Power Options The following power plans are available HP Recommended recommended Automatically balances performance with energy consumption on capable hardware Power saver Saves power by reducing system performance and screen brightness where possible High performance Favors performance but may use mor...

Page 47: ...elease the battery 4 Slide the battery 3 from the middle to remove it from the computer NOTE The battery release latch automatically returns to its original position The battery lock will remain in the unlocked position Finding battery information To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in HP Support Assistant To access battery inform...

Page 48: ... meter and power settings on page 36 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information or If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation Resolving ...

Page 49: ...k condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Running on external AC power For information on connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is con...

Page 50: ...ions are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact customer support for information on obtaining a replacement AC power adapter HP CoolSense select models only HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at ...

Page 51: ...before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 When the charms list opens select Settings select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following em...

Page 52: ...ireless devices see Connecting to a network on page 13 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect numerous kinds of external devices to your computer such as a USB keyboard mouse external d...

Page 53: ...move the USB device 1 Save your information and close all programs associated with the device 2 From the Desktop select the hardware icon in the notification area at the far right of the taskbar A message Safely Remove Hardware and Eject Media displays Follow the on screen instructions Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered d...

Page 54: ...onsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 From the Desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card is not ejected pull t...

Page 55: ...top open File Explorer 2 Click Local Disk C on the Libraries window 3 Click the Share tab and then click Advanced sharing 4 On the Local Disk C Properties window select Advanced Sharing 5 Check Share this folder To share drives on the same network 1 On the Desktop right click the Wireless icon in the notification area 2 Select Open Network and Sharing Center 3 Under View your active networks selec...

Page 56: ...use solid state drives SSD lack moving parts HP 3D DriveGuard is unnecessary NOTE Hard drives in the primary hard drive bay are protected by HP 3D DriveGuard Hard drives connected to USB ports are not covered by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A frag...

Page 57: ...out the latest driver you would not be getting the most out of your equipment Go to the HP website to download the latest versions of HP programs and drivers For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html In addition register to receive automatic update notifications when they become available Cleaning your compute...

Page 58: ...drive before removing the drive from a drive bay CAUTION Perform this action before shipping storing or traveling with a drive This will help reduce the risk of damage to the computer damage to a drive or loss of information Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check...

Page 59: ... the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances T...

Page 60: ...hat you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the sa...

Page 61: ...uter If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not displayed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly p...

Page 62: ...updates HP Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 47 Installing Windows updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regard...

Page 63: ...etwork When you set up your wireless network always enable security features For more information see Protecting your WLAN on page 15 Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up res...

Page 64: ... the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than tho...

Page 65: ...b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any so...

Page 66: ...er quickly press esc and then press f2 2 Select the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 56 Chapter 10 Using Setup Utility BIOS and System Diagnostics ...

Page 67: ...s the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 58 2 As yo...

Page 68: ...ayer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obta...

Page 69: ...personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 60 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and ...

Page 70: ...the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this...

Page 71: ...s computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If t...

Page 72: ... can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery M...

Page 73: ...te on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W or 18 5 V dc 3 5 A 65 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be f...

Page 74: ...Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 64 Chapter 12 Specifications ...

Page 75: ... or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touch...

Page 76: ...7 checking audio functions 20 cleaning your computer 47 components bottom 11 display 6 left side 5 right side 3 top 7 computer reset 60 computer traveling 39 configuring audio for HDMI 21 connecting to a WLAN 16 connector power 4 conservation power 38 corporate WLAN connection 16 critical battery level 38 CyberLink PowerDVD 22 D deleted files restoring 59 digital card inserting 44 Digital Media Sl...

Page 77: ... 8 M maintenance Disk Cleanup 47 Disk Defragmenter 46 microphone connecting 20 minimized image creating 61 minimized image recovery 61 model description label 11 mouse external setting preferences 23 music 19 mute light identifying 8 N network cable LAN requirements 17 network jack identifying 4 num lock key identifying 10 33 O operating environment 63 optional external devices using 43 original s...

Page 78: ...estures 27 pinching 25 scrolling 24 zooming 25 TouchPad light 7 TouchPad on off button 7 TouchPad reader light 8 TouchPad zone identifying 7 traveling with the computer 12 39 48 turning off the computer 41 U unresponsive system 41 USB 2 0 ports identifying 5 19 USB 3 0 ports identifying 4 19 USB cable connecting 43 USB devices connecting 42 description 42 removing 43 USB hubs 42 using external AC ...

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