HP Pavilion DV6-3212 Getting Started Download

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Customer support

The following sections are included in this chapter:

●

Contacting customer support

●

Labels

Contacting customer support

If the information provided in this user guide, in the

HP Notebook Reference Guide

, or in Help and

Support does not address your questions, you can contact HP Customer Support at:

http://www.hp.com/go/contactHP

NOTE:

For worldwide support, click

Contact HP worldwide

on the left side of the page, or go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular language, it is available in

English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Chapter 7 Customer support

Summary of Contents for Pavilion DV6-3212

Page 1: ...Getting Started HP Notebook ...

Page 2: ... for technical or editorial errors or omissions contained herein First Edition February 2011 Document Part Number 635953 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ecting to a wireless network 15 Connecting to an existing WLAN 15 Setting up a new WLAN network 16 Configuring a wireless router 16 Protecting your WLAN 16 4 Keyboard and pointing devices Using the keyboard 17 Using the action keys 17 Using keypads 19 Using the integrated numeric keypad 19 Using pointing devices 20 Setting pointing device preferences 20 Using the TouchPad 20 Turning the TouchPad o...

Page 6: ...kup and recovery Restore 35 Creating restore media 35 Performing a system restore 36 Restoring using the dedicated recovery partition select models only 36 Restoring using the restore media 36 Changing the computer boot order 37 Backing up and recovering your information 37 Using Windows Backup and Restore 38 Using Windows system restore points 38 When to create restore points 38 Create a system r...

Page 7: ...For instructions on accessing this guide refer to Finding information on page 2 Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Keyboard and pointing devices on page 17 for additional information Create recovery discs or a recovery flash drive Recover the operating system and software to factory settings in case of system instabilit...

Page 8: ...to maximize battery life How to use the multimedia features of the computer How to protect the computer How to care for the computer How to update the software Help and Support To access Help and Support select Start Help and Support NOTE For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Operating system informa...

Page 9: ...nformation You may find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on your computer and or on the CD DVD provided in the box Some countries regions may provide a printed HP Limited Warranty in the box In countries regions where the warranty is not provided in printed format you may request a printed copy at http www hp com go orderdocum...

Page 10: ... following sections are included in this chapter Top Front Right side Left side Display Bottom Top TouchPad Component Description 1 TouchPad light Amber The TouchPad is off Off The TouchPad is on 4 Chapter 2 Getting to know your computer ...

Page 11: ... the TouchPad on off button to turn the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 5 ...

Page 12: ... is off 3 Power light White The computer is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Chapter 2 Getting to know your computer ...

Page 13: ...button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Not...

Page 14: ... when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 Windows applications key Displays a shortcut menu for items beneath the pointer 6 Integrated numeric keypad Can be used like an external numeric keypad 8 Chapter 2 Getting to know your computer ...

Page 15: ...USB port Connects an optional USB device 5 AC adapter light White The computer is connected to external power and the battery is fully charged Blinking white The battery has reached a low battery level Amber A battery is charging 6 Power connector Connects an AC adapter 7 Security cable slot Connects an optional security cable NOTE The security cable is designed to act as a deterrent but might not...

Page 16: ...t 5 USB ports 2 Connect optional USB devices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headpho...

Page 17: ...cription 9 Drive light Blinking white The hard drive is being accessed 10 Power light White The computer is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation Left side 11 ...

Page 18: ...t All Programs CyberLink YouCam 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in ...

Page 19: ...e on and off during routine operation 4 Hard drive bay Holds the hard drive the memory module slots and the WLAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message r...

Page 20: ...tion Your computer may support one or both of the following types of Internet access Wireless For mobile Internet access you can use a wireless connection Refer to Connecting to an existing WLAN on page 15 or Setting up a new WLAN network on page 16 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network refer to the HP Notebook Reference...

Page 21: ...d You can use the Windows Connect to the Internet Wizard to connect to the Internet in any of these situations You already have an account with an ISP You do not have an Internet account and want to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions You have selected an unlisted ISP and the ISP has provided you with information such as ...

Page 22: ...s router For help in setting up a WLAN refer to the information provided by your router manufacturer or your ISP The Windows operating system also provides tools to help you set up a new wireless network To use the Windows tools to set up your network select Start Control Panel Network and Internet Network and Sharing Center Set up a new connection or network Set up a new network Then follow the o...

Page 23: ...s feature in Setup Utility If this feature is disabled in Setup Utility you must press fn and an action key to activate the assigned function Icon Action Description Help and Support Opens Help and Support Help and Support provides tutorials answers to questions and product updates Screen brightness down Decreases the screen brightness level Screen brightness up Increases the screen brightness lev...

Page 24: ...Connection Wizard Previous Plays the previous track of an audio CD or the previous section of a DVD or a BD Play Pause Plays pauses or resumes an audio CD a DVD or a BD Next Plays the next track of an audio CD or the next section of a DVD or a BD Volume down Decreases speaker volume Volume up Increases speaker volume Mute Mutes or restores speaker sound Wireless Turns the wireless feature on or of...

Page 25: ...Component Description 1 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off remains on when the computer is turned back on 2 Num lock light On The keypad function is numeric Off The keypad function is navigational 3 Integrated numeric keypad Can be used like an external numeric...

Page 26: ...ointer options To access Mouse Properties select Start Devices and Printers Then right click the device representing your computer and select Mouse settings Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse Turning the TouchPad off and on To turn the T...

Page 27: ...the pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using pointing devices 21 ...

Page 28: ...click the Synaptics icon in the notification area at the far right of the taskbar and then click TouchPad Properties 2 Click a gesture to activate the demonstration To turn the gestures on and off 1 Right click the Synaptics icon in the notification area at the far right of the taskbar and then click TouchPad Properties 2 Select the gesture that you want to turn on or off 3 Click Apply and then cl...

Page 29: ...OTE Scrolling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory Using poin...

Page 30: ...er in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory 24 Chapter 4 Keyboard and pointing devices ...

Page 31: ... drivers Cleaning your computer Inserting or removing the battery NOTE For additional information on using the battery refer to the HP Notebook Reference Guide To insert the battery Insert the battery 1 into the battery bay and rotate it downward 2 until it is seated The battery release latch automatically locks the battery into place To remove the battery Inserting or removing the battery 25 ...

Page 32: ...nformation To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the battery 2 upward and then remove the battery 3 26 Chapter 5 Maintenance ...

Page 33: ...Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the 2 hard drive cover screws 1 5 Remove the hard drive cover 2 6 Pull firmly ...

Page 34: ...7 Lift the hard drive 2 out of the hard drive bay 28 Chapter 5 Maintenance ...

Page 35: ...Connect the hard drive cable 2 to the hard drive connector on the system board 3 Align the tabs 1 on the hard drive cover with the notches on the computer 4 Close the cover 2 5 Tighten the hard drive cover screws 3 6 Replace the battery Replacing or upgrading the hard drive 29 ...

Page 36: ...touching a grounded metal object NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hib...

Page 37: ...ch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory modul...

Page 38: ... CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 8 Align the tabs 1 on the hard drive cover with the notches on the computer 9 Close the cover 2 10 Tighten the 2 hard drive cover screws 3 11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer 32 Chapter 5 Maintenance ...

Page 39: ...stened antistatic wipes or an antistatic screen cleaner Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to ...

Page 40: ...operating system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 34 Chapte...

Page 41: ...discs or the flash drive after setting up the computer for the first time NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or the flash drive carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to cre...

Page 42: ...c provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails and Internet favorites and settings during this process To restore the computer from the recovery partition fol...

Page 43: ...ery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times At regularly scheduled ti...

Page 44: ...or your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recov...

Page 45: ...created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your information 39 ...

Page 46: ...ct HP Customer Support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support ...

Page 47: ...eed the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval ...

Page 48: ...rom a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W NOTE This product is designed for IT power systems in Norway with phase to pha...

Page 49: ...35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 43 ...

Page 50: ...witching 17 drive light 11 E esc key identifying 8 external monitor port identifying 10 F f11 36 fn key identifying 8 H hard drive installing 29 removing 27 hard drive bay identifying 13 HDMI port identifying 10 Help and Support key 17 I input power 42 integrated numeric keypad identifying 8 19 integrated webcam light identifying 12 internal microphone identifying 12 Internet connection setup 16 I...

Page 51: ...entifying 10 rotating TouchPad gesture 24 S screen brightness keys 17 screen image switching 17 scrolling TouchPad gesture 23 security cable slot identifying 9 serial number computer 41 setup of WLAN 16 slot Digital Media 10 speakers identifying 9 supported discs 35 system recovery 36 system restore points 38 T TouchPad buttons 5 using 20 TouchPad gestures pinching 23 rotating 24 scrolling 23 zoom...

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HP Pavilion DV6-3212, Getting Started

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