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HP Pavilion dm1, Maintenance And Service Manual, Page: 3 / 118

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Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

Summary of Contents for Pavilion dm1

Page 1: ...HP Pavilion dm1 Entertainment PC Maintenance and Service Guide ...

Page 2: ... SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contain...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...omputer major components 19 Display assembly subcomponents 25 Mass storage devices 27 Miscellaneous parts 28 Sequential part number listing 29 4 Removal and replacement procedures 37 Preliminary replacement requirements 37 Tools required 37 Service considerations 37 Plastic parts 37 Cables and connectors 37 Drive handling 38 Grounding guidelines 38 Electrostatic discharge damage 38 Packaging and t...

Page 6: ...nector cable 75 Fan 77 Heat sink 78 5 Setup Utility BIOS and System Diagnostics 81 Using Setup Utility 81 Starting Setup Utility 81 Changing the language of Setup Utility 81 Navigating and selecting in Setup Utility 82 Displaying system information 82 Restoring factory settings in Setup Utility 83 Exiting Setup Utility 83 Updating the BIOS 83 Determining the BIOS version 84 Downloading a BIOS upda...

Page 7: ...ging the computer boot order 94 Backing up and recovering your information 95 Using Windows Backup and Restore 96 Using Windows system restore points 96 When to create restore points 96 Create a system restore point 97 Restore to a previous date and time 97 8 Power cord set requirements 99 Requirements for all countries 99 Requirements for specific countries and regions 100 9 Recycling 103 Index 1...

Page 8: ...viii ...

Page 9: ... 6320 discrete class graphics on computer models equipped with an AMD E450 1 65 GHz processor AMD Radeon HD 6310 discrete class graphics on computer models equipped with an AMD E300 1 00 GHz processor Support for Blu ray playback with HD decode and DX11 support Intel HD Graphics 3000 Intel HD Graphics Support HD Decode DX10 and HDMI Panel 11 6 in high definition HD light emitting diode LED BrightV...

Page 10: ... total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 One customer accessible upgradable memory module slot Supports up to 4096 MB of system RAM Supports the following configurations 4096MB 4096MB x1 SODIMM 2048MB 2048MB x1 SODIMM Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer access...

Page 11: ...ray ROM DVD R RW Super Multi Double Layer Drive DVD RW Super Multi Double Layer Drive Audio and video Single digital microphone Beats Audio with Beats logo support Beats hotkey fn b Two integrated stereo speakers HP TrueVision high definition webcam fixed no tilt 1280 800 by 30 frames per second HP TrueVision high definition webcam fixed no tilt 1280 720 by 30 frames per second Ethernet Integrated...

Page 12: ...Supports the HP hs2340 HSPA Mobile Broadband Module External media card Push push insertion removal HP Multi Format Digital Media Reader supports the following digital card formats MultiMediaCard Secure Digital SD Card Secure Digital High Capacity SDHC Card Secure Digital Extended Capacity SDxC Card Subscriber identity module SIM slot populated with WWAN tool less user accessible select models onl...

Page 13: ... ion battery Security Security cable slot Operating system Preinstalled Windows 7 Home Basic 64 and 32 bit Windows 7 Home Premium 64 and 32 bit Windows 7 Professional 64 and 32 bit Windows 7 Starter 32 bit only on computer models equipped with a 500 320 or 250 GB hard drive and 2 GB memory SUSE Linux select models only Does not support Energy Star WWAN GPS QuickWeb BD playback or wireless card DVD...

Page 14: ...ceability End user replaceable parts AC adapter Battery Hard drive Memory modules 2 SIM select models only Solid state drive WLAN module WWAN module select models only End user replaceable parts AC adapter Battery Hard drive Memory module SIM select models only Solid state drive WLAN module 6 Chapter 1 Product description ...

Page 15: ...if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 WWAN antennas 2 select models only Send and receive wireless signals to communicate with WWANs 4 Internal microphone Records sound Display 7 ...

Page 16: ...use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 8 Chapter 2 External component identification ...

Page 17: ...Buttons Buttons 9 ...

Page 18: ... the computer is off or in Hibernation press the button to open HP QuickWeb select models only When the computer is in Microsoft Windows press the button to open the default Web browser When the computer is in HP QuickWeb press the button to open the Web browser QuickWeb allows you to browse the Internet communicate with others using Skype and explore other HP QuickWeb programs When the computer i...

Page 19: ...on with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used system functions Keys 11 ...

Page 20: ...ation 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light On Caps lock is on 5 TouchPad light On The TouchPad is off Off The TouchPad is on 12 Chapter 2 External component identification ...

Page 21: ...ouble tap the TouchPad on off button to turn the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Front Component Description Speakers 2 Produce sound TouchPad 13 ...

Page 22: ...ent the computer from being mishandled or stolen 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard d...

Page 23: ...the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 3 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 4 USB 2 0 p...

Page 24: ...the battery bay 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service door Provides access to the hard drive bay a memory module slot the SIM slot select models only the WLAN module and the WWAN module select models ...

Page 25: ... ordering parts or requesting information provide the computer serial number and model description provided on the service label Item Description Function 1 Product name This is the product name affixed to the front of the computer Service label 17 ...

Page 26: ...bout the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...Computer major components Computer major components 19 ...

Page 28: ...00 DJ1 For use in Hungary 659500 211 For use in India 659500 D61 For use in Israel 659500 BB1 For use in Italy 659500 061 For use in Japan 659500 291 For use in Latin America 659500 161 For use in the Netherlands 659500 B31 For use in Portugal 659500 131 For use in Russia 659500 251 For use in Saudi Arabia 659500 171 For use in South Korea 659500 AD1 For use in Spain 659500 071 For use in Switzerl...

Page 29: ...9501 271 For use in Russia 659501 251 For use in Saudi Arabia 659501 171 For use in South Korea 659501 AD1 For use in Spain 659501 071 For use in Switzerland 659501 BG1 For use in Taiwan 659501 AB1 For use in Thailand 659501 281 For use in Turkey 659501 141 For use in the United Kingdom 659501 031 For use in the United States 659501 001 In ruby red finish For use in Belgium 677713 A41 For use in B...

Page 30: ...anada 683100 121 For use in Latin America 683100 161 For use in the United States 683100 001 3 Top cover includes power button board and cable and TouchPad and TouchPad cable In charcoal finish for use only with computer models equipped with an AMD processor 659513 001 In ash black finish for use only with computer models equipped with an AMD processor 659514 001 In ruby red finish for use only wi...

Page 31: ...ly with computer models equipped with an Intel Celeron 857 processor 664336 001 For use only with computer models equipped with an Intel Celeron 867 processor 677716 001 For use only with computer models equipped with an Intel Pentium 967 processor 665828 001 7 Power connector cable includes bracket 664995 001 8 Heat sink includes replacement thermal material For use only with computer models equi...

Page 32: ...pm SATA 7 0 mm 634925 001 320 GB 7200 rpm SATA 7 0 mm 634862 002 and 641672 001 160 GB solid state drive 659933 001 128 GB solid state drive 675097 001 For use only with computer models equipped with an AMD processor and with WWAN capability 640 GB 5400 rpm SATA 7 0 mm 669300 001 500 GB 5400 rpm SATA 7 0 mm 669299 001 Hard Drive Hardware Kit not illustrated includes the hard drive bracket connecto...

Page 33: ...bezel 659497 001 Display bezel for Alexandre Herchcovitch Special Edition computer models 691168 001 2 Webcamera module 659516 001 Display Hinge Kit includes 659499 001 3a Left and right hinges 3b Left and right hinge brackets 4 Display panel Display assembly subcomponents 25 ...

Page 34: ...sor and with WLAN and with WWAN capability WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 671685 001 In ash black finish for use with computer models equipped with WLAN only capability includes WLAN antenna cables and transceivers 659494 001 In ruby red finish for use with computer models equipped with WLAN only capability includes WLAN antenna cables and transceiver...

Page 35: ...m 603785 001 500 GB 7200 rpm SATA 7 0 mm 634925 001 320 GB 7200 rpm SATA 7 0 mm 634862 002 and 641672 001 For use only with computer models equipped with an AMD processor and with WWAN capability 640 GB 5400 rpm SATA 7 0 mm 669300 001 500 GB 5400 rpm SATA 7 0 mm 669299 001 2 160 GB solid state drive 659933 001 128 GB solid state drive 675097 001 Mass storage devices 27 ...

Page 36: ...e part number HP Smart AC adapter 65 W PFC RC V EM 3 wire HP Smart AC adapter for use only in India 609948 001 65 W PFC RC V 3 wire HP Smart AC adapter for use in all countries and regions except India 609939 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For u...

Page 37: ...r cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 597587 001 HP wireless optical mobile mouse sele...

Page 38: ...losure for use only with computer models equipped with an AMD processor includes battery release latch 659497 001 Display bezel includes display lid switch magnet 659498 001 Display Cable Kit includes display panel cable and webcamera module cable 659499 001 Display Hinge Kit includes left and right display hinges 659500 001 Keyboard in charcoal finish for use in the United States includes keyboar...

Page 39: ...udes keyboard cable 659501 041 Keyboard in ash black for use in Germany includes keyboard cable 659501 051 Keyboard in ash black for use in France includes keyboard cable 659501 061 Keyboard in ash black for use in Italy includes keyboard cable 659501 071 Keyboard in ash black for use in Spain includes keyboard cable 659501 121 Keyboard in ash black for use in Canada includes keyboard cable 659501...

Page 40: ...9513 001 Top cover in charcoal finish for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 659514 001 Top cover in ash black for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 659516 001 Webcamera module includes double sided adhesive...

Page 41: ... with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 675097 001 128 GB solid state drive only does not include bracket connector cable isolators or screws 677712 001 Display enclosure in ruby red finish for use with computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLA...

Page 42: ...ables and transceivers and WWAN antenna cables and transceivers 678158 001 Service door in ruby red finish includes two rubber feet and shielding 678159 001 Top cover in ruby red finish for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 683097 001 Display enclosure for Alexandre Herchcovitch Special Edition compute...

Page 43: ...ssor and with WWAN capability includes processor and replacement thermal material 683843 001 PCH heat sink for use with all computer models 684905 001 128 GB solid state FX drive for use only with computer models equipped with an Intel processor 684974 001 Protective cover for use only with Alexandre Herchcovitch Special Edition computer models 685875 001 Mylar 30mm X 15mm 691167 001 Base enclosur...

Page 44: ...36 Chapter 3 Illustrated parts catalog ...

Page 45: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 46: ...guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other c...

Page 47: ...ir containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mecha...

Page 48: ...le ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 40 Chapter 4 Removal and replacement procedures ...

Page 49: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 50: ...umber provided on the service label The battery must be removed to access the service label See Battery on page 44 for battery removal procedures Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This number provides specific informati...

Page 51: ...s and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below The feet 1 that attach to the service door are round The feet 2 that attach to the rear corner covers are oblong All 4 feet are available in the Rubber Kit spare part number 664996 001 Component replacement proce...

Page 52: ...he power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery service door latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on t...

Page 53: ...rn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 Remove the SIM 1 Press in on the SIM 1 to release it from the SIM slot 2 Remov...

Page 54: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the display panel 1 Turn the computer right side up with the front toward you 2 Open the computer 3 Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the be...

Page 55: ...nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the display bez...

Page 56: ...els equipped with an Intel processor Broadcom 802 11 2 2 b g n wireless LAN Bluetooth BT 4 0 HS support combo for use only with computer models equipped with an Intel processor 636672 001 802 11 b g n 1 2 Intel Centrino Wireless N 1030 Bluetooth combo for use only with computer models equipped with an Intel processor 631956 001 CAUTION To prevent an unresponsive system replace the wireless module ...

Page 57: ...one hand slide the battery service door latch 1 to release the service door and at the same time use the other hand to press down on the service door and then slide it toward the front of the computer 2 2 Lift the door to remove it 3 The service door is available For spare part numbers see Computer major components on page 19 3 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN mo...

Page 58: ...ent incorrect insertion into the memory module slot NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the ...

Page 60: ...vent incorrect insertion into the WWAN module slot NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the RTC battery NOTE Steps 1 and 2 apply to computer models with WWAN capability See step 3 for RTC battery removal information on computer models without WWAN capability 1 Disconnect the RTC battery cable 1 from the system board 2 Remove the RTC ...

Page 62: ...e RTC battery from the socket on the system board Reverse this procedure to install the RTC battery on computer models with WWAN capability When installing the RTC battery make sure the sign faces up 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...teps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see B...

Page 64: ...tor cable 1 the screws 2 the bracket 3 or the isolators 4 remove and replace the components The bracket connector cable isolators and screws are available in the Hard Drive Hardware Kit spare part number 664913 001 Reverse this procedure to reassemble and install the hard drive 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...vices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module ...

Page 66: ... memory modules as shown in the following illustration Computer models equipped with an Intel processor have one memory module as shown in the following illustration Reverse this procedure to install a memory module Keyboard NOTE The keyboard spare part kit includes a keyboard cable 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...0 291 For use in the United States 659500 001 For use in Latin America 659500 161 Keyboard in ash black finish For use in Belgium 659501 A41 For use in the Netherlands 659501 B31 For use in Brazil 659501 201 For use in Portugal 659501 131 For use in Canada 659501 121 For use in Romania 659501 271 For use in the Czech Republic and Slovenia 659501 FL1 For use in Russia 659501 251 For use in Denmark ...

Page 68: ...61 Keyboard for use only with Alexandre Herchcovitch Special Edition computer models For use in Brazil 683100 201 For use in France 683100 121 For use in Latin America 683100 161 For use in the United States 683100 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t...

Page 69: ...re included in the Rubber Kit spare part number 664996 001 4 Remove the three Phillips PM2 0 5 7 screws that secure the keyboard to the computer 5 Rest and secure the computer on its right side 6 Partially open the computer Component replacement procedures 61 ...

Page 70: ...e computer right side up with the front toward you 9 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward until it rests upside down on the palm rest 10 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 62 Chapter 4 Removal and replacement procedures ...

Page 71: ... Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 6 Remove the rear covers see Keyboard on page 58 Remove the display assembly subcomponents 1 Rel...

Page 72: ...the display panel cable 4 from the clip built into the base enclosure 4 Remove the two Phillips PM2 0 5 7 screws 1 that secure the display assembly to the computer 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...zel display panel and webcamera module removal procedures 6 If it is necessary to replace the hinges a Remove the display assembly b Remove the display bezel c Remove the display panel d Remove the four Phillips PM2 0 4 2 1 screws that secure the hinges to the display enclosure Component replacement procedures 65 ...

Page 74: ...b Remove the display bezel c Remove the display panel d Remove the left display hinge e Release the webcamera cable 1 from the display enclosure The webcamera cable is attached to the display enclosure with double sided tape f Release the display panel cable from the clip 2 built into the display enclosure near the left display hinge area 66 Chapter 4 Removal and replacement procedures ...

Page 75: ... screw 1 that secures the right enclosure bracket to the display enclosure f Remove the left and right enclosure brackets 2 The left and right display enclosure brackets are included in the Display Hinge Kit spare part number 659499 001 g Release the wireless antenna cables 3 from the clips 4 and routing channels built into the display enclosure h Detach the WLAN transceivers and the WWAN transcei...

Page 76: ... with Alexandre Herchcovitch Special Edition computer models 683099 001 In charcoal finish for use only with computer models equipped with an Intel processor 669426 001 In ash black finish for use only with computer models equipped with an Intel processor 669427 001 In ruby red finish for use only with computer models equipped with an Intel processor 677718 001 Before removing the top cover follow...

Page 77: ...ad button board on page 73 and speakers see Speakers on page 71 are removed from the defective top cover and installed on the replacement top cover Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the seven Phillips PM2 5 7 0 screws that secure the top cover to the computer 4 Turn the computer right side up with the front toward you 5 Ope...

Page 78: ...2 TouchPad button board cable 3 Speaker cable 7 Remove the four Phillips PM2 5 7 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 70 Chapter 4 Removal and replacement procedures ...

Page 79: ...o the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 Remove the speakers 1 Turn the top co...

Page 80: ...4 Remove the speakers and cables 4 Reverse this procedure to install the speakers 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...om the computer 4 Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the front edge toward you 2 Release the ZIF connector to which the TouchPad cable is attached and then ...

Page 82: ... an AMD E1 1200 processor but not WWAN capability includes replacement thermal material 683535 001 For use only with computer models equipped with an Intel i3 2367M processor includes replacement thermal material 664335 001 For use only with computer models equipped with an Intel Celeron 857 processor includes replacement thermal material 664336 001 For use only with computer models equipped with ...

Page 83: ...attery see RTC battery on page 53 Memory module see Memory module on page 57 Power connector cable see Power connector cable on page 75 Fan see Fan on page 77 Heat sink see Heat sink on page 78 Remove the system board 1 Lift the left side of the system board 1 until it rests at an angle 2 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the s...

Page 84: ... the computer 4 Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 d System board see System board on page 74 Remove the power connector cable 1 Turn the system board upside down with the right side toward you 2 Disconnect the power connector cable 1 fr...

Page 85: ...s 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Batt...

Page 86: ...c fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on ...

Page 87: ...nk to the system board varies by computer model NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 3 Remove the heat sink 2 NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat ...

Page 88: ...Reverse this procedure to install the heat sink 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...ted to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to sele...

Page 90: ... To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow ...

Page 91: ...ssword settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from...

Page 92: ...o not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other id...

Page 93: ...sical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the ...

Page 94: ...86 Chapter 5 Setup Utility BIOS and System Diagnostics ...

Page 95: ...rent 18 5 V dc 3 5 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The de...

Page 96: ...n Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 88 Chapter 6 Specifications ...

Page 97: ... ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 13 ms 11 13 ms 11 13 ms 11 13 ms Maximum 24 ms 22 ms 22 ms 22 ms Logical blocks 1 250 263 728 976 773 168 628 142 448 488 397 168 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when r...

Page 98: ...90 Chapter 6 Specifications ...

Page 99: ...covery Manager HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition cli...

Page 100: ...must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this proces...

Page 101: ...nager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other...

Page 102: ... 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash d...

Page 103: ...odically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 96 Store personal files in the Documents li...

Page 104: ...anging Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since ...

Page 105: ...Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your information 9...

Page 106: ...98 Chapter 7 Backup and recovery ...

Page 107: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 108: ... Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 100 Chapter 8 Power cord set requi...

Page 109: ...mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75 mm conductor size KTL logo and individual...

Page 110: ...102 Chapter 8 Power cord set requirements ...

Page 111: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 103 ...

Page 112: ...104 Chapter 9 Recycling ...

Page 113: ...42 computer specifications 87 connectors service considerations 37 cover protective 35 D Digital Media Slot 15 display components 7 specifications 88 display assembly removal 63 spare part numbers 46 63 subcomponents 25 display bezel removal 46 spare part number 25 30 35 46 Display Cable Kit spare part number 26 30 67 display enclosure spare part numbers 26 30 33 34 Display Hinge Kit spare part nu...

Page 114: ...oval 55 spare part numbers 27 55 memory module product description 2 removal 57 spare part numbers 23 29 57 microphone location 7 product description 3 microphone jack 15 model description 43 model name 1 monitor port 15 mute light 12 N network jack 15 O operating system product description 5 optical drive precautions 38 product description 3 spare part numbers 28 32 P packaging guidelines 39 plas...

Page 115: ...are part number 22 32 71 specifications computer 87 display 88 hard drive 89 system board removal 74 spare part numbers 23 32 34 35 74 T tools required 37 top cover removal 68 spare part numbers 22 32 33 34 68 TouchPad button 13 TouchPad button board removal 73 spare part number 23 32 73 TouchPad components 13 TouchPad light 12 13 TouchPad on off button 13 TouchPad zone 13 transporting guidelines ...

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