background image

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:

Serial number label—Provides important information, including the following:

Component

(1)

Product name

(2)

Serial number (s/n)

(3)

Part number/Product number (p/n)

(4)

Warranty period

(5)

Model description

Have this information available when you contact technical support. The serial number label is
affixed to the bottom of the computer.

Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located on the bottom of the computer.

Regulatory label—Provides regulatory information about the computer. The regulatory label is
located under the service cover.

Wireless certification label or labels (select models only)—Provide information about optional
wireless devices and the approval markings of some of the countries or regions in which the devices
have been approved for use. If your computer model includes one or more wireless devices, one
or more certification labels are included with your computer. You may need this information when
traveling internationally. Wireless certification labels are affixed to the bottom of the computer.

SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated Circuit
Card Identifier) of the SIM. This label is located inside the battery bay.

HP Mobile Broadband Module serial number label (select models only)—Provides the serial
number of the HP Mobile Broadband Module. This label is located inside the battery bay.

54

Chapter 8   Customer support

Summary of Contents for Pavilion dm1-3000 - Entertainment Notebook PC

Page 1: ...Getting Started HP Notebook ...

Page 2: ...e for technical or editorial errors or omissions contained herein First Edition January 2011 Document Part Number 631538 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...P QuickWeb 16 Identifying the QuickWeb LaunchBar 17 Identifying the QuickWeb control icons 17 Identifying the QuickWeb LaunchBar icons 17 Identifying the QuickWeb notification icons 18 Configuring the network 20 Starting Microsoft Windows 21 Enabling and disabling HP QuickWeb 22 4 Networking Using an Internet service provider ISP 24 Connecting to a wireless network 24 Connecting to an existing WLA...

Page 6: ...ve 38 Adding or replacing memory modules 40 Removing or installing the RJ45 cover 44 Updating programs and drivers 45 Routine care 46 Cleaning the display 46 Cleaning the TouchPad and keyboard 46 7 Backup and recovery Restore 48 Creating restore media 48 Performing a system restore 49 Restoring using the dedicated recovery partition select models only 49 Restoring using the restore media 50 Changi...

Page 7: ...8 Customer support Contacting customer support 53 Labels 54 9 Specifications Input power 55 Operating environment 56 Index 57 vii ...

Page 8: ...viii ...

Page 9: ...for free updates For more information refer to the HP Notebook Reference Guide For instructions on accessing this guide refer to Finding information on page 3 Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 5 and Keyboard and pointing devices on page 27 for additional information Create recovery discs Recover the operating system and soft...

Page 10: ...includes the following features Create a Sorting Rule By default new desktop icons are placed outside Fences You can create rules to automatically place new icons into Fences based on criteria such as name file type time and date Quick Hide Hides all the icons and Fences on your desktop for a clean look by double clicking an empty area on the desktop Double clicking an empty area again will bring ...

Page 11: ...llow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools How to access technical support Regulatory Safety and Environmental Notices To access the notices select Start Help and Support User Guides Regulatory and safety information Battery disposal information Safety Comfort Guide To access this guide Select Start Help and Support User Guid...

Page 12: ...ed Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD ...

Page 13: ...isplay Bottom Top TouchPad Component Description 1 TouchPad off indicator Turns the TouchPad on and off Quickly double tap the TouchPad off indicator to turn the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen Top 5 ...

Page 14: ...uchPad off indicator Amber The TouchPad is off Off The TouchPad is on 2 Caps lock light White Caps lock is on Off Caps lock is off 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Chapter 2 Getting to know your ...

Page 15: ... button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP No...

Page 16: ...tly used system functions when pressed in combination with a function key the num lk key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Function keys Execute frequently used system functions 8 Chapter 2 Getting to know your computer ...

Page 17: ...Front Component Description Speakers Produce sound Front 9 ...

Page 18: ...ury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE A 4 conductor audio jack plug headphone with microphone is needed in order to use the microphone function 3 USB ports 2 Connect optional USB devices 4 Ex...

Page 19: ...for the internal fan to cycle on and off during routine operation 4 Drive light Blinking white The hard drive is being accessed Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information on HP ProtectSmart Hard Drive Protection refer to the HP Notebook Reference Guide 5 Power light White The computer is on Blinking white The computer is in the Sleep stat...

Page 20: ...ures still photographs To use the webcam select Start All Programs HP HP MediaSmart HP MediaSmart Webcam 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Not...

Page 21: ...y 2 Battery release latch Releases the battery so you can remove it 3 SIM slot Contains a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 4 Service cover Remove to access the hard drive and memory components Bottom 13 ...

Page 22: ...mputer the QuickWeb setup screen appears HP QuickWeb is an optional instant on environment that is separate from the main operating system QuickWeb allows you to access the following applications without the need to first start Windows Web browser Chat Skype select models only Web e mail Web calendar Music Player Photo Viewer Games NOTE For additional information about using QuickWeb refer to the ...

Page 23: ...ions to enable QuickWeb After you have enabled QuickWeb the QuickWeb Home screen appears whenever you turn on the computer NOTE To enable or disable HP QuickWeb refer to the section Enabling and disabling HP QuickWeb on page 22 Enabling HP QuickWeb 15 ...

Page 24: ...Starting HP QuickWeb 1 Turn on the computer The HP QuickWeb Home screen appears 2 Click an icon on the QuickWeb Home screen to launch an application 16 Chapter 3 HP QuickWeb ...

Page 25: ...your favorite Web sites Launches the Chat application Chat is the instant messaging IM program that allows you to chat with friends on multiple instant messaging programs simultaneously Launches Skype select models only Skype is the preinstalled Internet calling software that allows you to have a conference call or video chat You can also chat with one or more people at a time Launches Web e mail ...

Page 26: ...lick the USB icon to open a menu to safely remove the device Indicates that the network is connected Click the network icon to open the Network dialog box Indicates that the network is disconnected Launches the Volume Control dialog box Indicates the volume is on mute Click the Volume Control icon to open the Volume Control dialog box and control the volume for speakers and the microphone Launches...

Page 27: ...that the computer is not connected to AC power Click this icon to display a menu to control power settings and to see information about battery capacity Launches the QuickWeb software Help Identifying the QuickWeb LaunchBar 19 ...

Page 28: ...he HP QuickWeb Configuration Tool To access this tool 1 Click the Settings icon in the system tray 2 Select Network and then select the Enable Wi Fi check box For more information on setting up a wireless connection using QuickWeb refer to the software Help 20 Chapter 3 HP QuickWeb ...

Page 29: ...efer to the HP QuickWeb software Help 1 Turn on the computer 2 Do not move your mouse or press a key for 15 seconds and the computer starts Microsoft Windows or Click the Start Windows icon on the far left of the QuickWeb Home screen A dialog box appears asking if you are sure you want to start Windows Click Yes NOTE Clicking Make Windows your default Power On experience in this dialog box disable...

Page 30: ...ms HP QuickWeb HP QuickWeb Configuration Tool The QuickWeb dialog box is displayed 2 Select the Status tab 3 Select the Enable HP QuickWeb check box to enable QuickWeb Clear the Enable HP QuickWeb check box to disable QuickWeb 4 Click OK 22 Chapter 3 HP QuickWeb ...

Page 31: ...er may support one or both of the following types of Internet access Wireless For mobile Internet access you can use a wireless connection Refer to Connecting to an existing WLAN on page 25 or Setting up a new WLAN network on page 25 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network refer to the HP Notebook Reference Guide 23 ...

Page 32: ...ructions Windows Connect to the Internet Wizard You can use the Windows Connect to the Internet Wizard to connect to the Internet in any of these situations You already have an account with an ISP You do not have an Internet account and want to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions You have selected an unlisted ISP and the ...

Page 33: ...SL or cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 Your new wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration shows an example of a completed WLAN network installation that is connected to the Internet As your network g...

Page 34: ...ew network Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existi...

Page 35: ...press the fn key and then briefly press the second key of the hotkey combination Hotkey Description fn esc Press fn esc 1 and 2 to display information about system hardware components and the system BIOS basic input output system version number fn f1 Opens Help and Support Help and Support provides tutorials answers to questions and product updates fn f2 Decreases the screen brightness level Using...

Page 36: ...s speaker volume fn f10 Increases speaker volume fn f11 Mutes or restores speaker sound fn f12 Turns the wireless feature on or off NOTE This hotkey does not establish a wireless connection To establish a wireless connection a wireless network must be set up Using pointing devices NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separ...

Page 37: ...Pad to move the pointer you must lift your finger off the TouchPad before moving it to the scroll zone Simply sliding your finger from the TouchPad to the scroll zone does not activate the scrolling function Using pointing devices 29 ...

Page 38: ...f quickly double tap the TouchPad off indicator When the TouchPad off indicator is amber the TouchPad is off Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go 30 Chapter 5 Keyboard and pointing devices ...

Page 39: ...rograms To view the demonstration of a gesture 1 Double click the Synaptics icon in the notification area at the far right of the taskbar and then click the TouchPad Properties 2 Click a gesture to activate the demonstration To turn the gestures on or off 1 Double click the Synaptics icon in the notification area at the far right of the taskbar and then click the TouchPad Properties 2 Select the g...

Page 40: ...lling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory 32 Chapter 5 Keybo...

Page 41: ... zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating must be done within the TouchPad zone NOTE Rotating is disabled at the factory Using pointing devices 33 ...

Page 42: ...serting or removing the battery NOTE For additional information on using the battery refer to the HP Notebook Reference Guide To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay until it is seated The battery release latch automatically locks the battery into place To remove the battery 34 Chapter 6 Maint...

Page 43: ...loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Remove the battery from the computer 2 Inserting or removing the battery 35 ...

Page 44: ...e whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface and remove the battery 5...

Page 45: ...6 Disconnect the hard drive connector 1 and remove the four hard drive screws 2 7 Lift the hard drive out of the hard drive bay Replacing or upgrading the hard drive 37 ...

Page 46: ...nto the hard drive bay 2 Insert and tighten the four hard drive screws 1 and connect the hard drive connector 2 3 Reinstall the service cover by inserting the cover at an angle 1 4 Align the snap locations on the service cover 38 Chapter 6 Maintenance ...

Page 47: ...e right center left of the service cover until all hooks snap into place 7 Replace the battery 8 Turn the computer right side up and then reconnect external power and external devices 9 Turn on the computer Replacing or upgrading the hard drive 39 ...

Page 48: ...the new memory module in the slot labeled SODIMM1 NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Slee...

Page 49: ...module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 8 Insert a new memory module Adding or replacing memo...

Page 50: ... of the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 9 Reinstall the service cover by inserting the cover...

Page 51: ...he right center left of the service cover until all hooks snap into place 13 Replace the battery 14 Turn the computer right side up and then reconnect external power and external devices 15 Turn on the computer Adding or replacing memory modules 43 ...

Page 52: ... left side 1 in order to release the cover 2 Gently press the hinged bottom of the rubber tail and pull the RJ45 cover off of the computer 2 To install the RJ45 cover 1 Gently press the end of the rubber tail and insert the RJ45 cover into the computer 1 2 Push on the edge of the RJ45 cover until it snaps into place 2 44 Chapter 6 Maintenance ...

Page 53: ...te your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Updating programs and drivers 45 ...

Page 54: ...er to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Clean the keyboard regularly to prevent keys from sti...

Page 55: ...g system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or recovery flash drive Recovery Manager software feature Performing a full system restore from the partition recovery discs or recovery flash drive Backing up your information Recovering a program or driver 47 ...

Page 56: ...s or the flash drive after setting up the computer for the first time NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create reco...

Page 57: ...e using Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only To restore the computer from the recovery partition follow these steps 1 Access...

Page 58: ...mputer boot order needs to be changed 3 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a ...

Page 59: ...dd or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optional disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 52 Store personal files in the Documents library and back up this folder periodically Save customized setti...

Page 60: ...odically whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert to ...

Page 61: ...http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone number...

Page 62: ...ulatory information about the computer The regulatory label is located under the service cover Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certificatio...

Page 63: ...d from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceedin...

Page 64: ... C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 56 Chapter 9 Specifications ...

Page 65: ...ng 36 HDMI port identifying 11 headphone audio out jack 10 Help and Support hotkey 27 hotkeys adjusting volume 28 audio CD DVD or BD controls 28 decrease screen brightness 27 description 27 Help and Support 27 increase screen brightness 28 muting speaker sound 28 switching screen image 28 using 27 wireless 28 I input power 55 integrated webcam light identifying 12 internal microphones identifying ...

Page 66: ...ork jack identifying 10 rotating TouchPad gesture 33 S screen brightness keys 28 screen image switching 28 scrolling TouchPad gesture 32 security cable slot identifying 11 serial number 54 serial number computer 54 service cover 54 service cover identifying 13 setup of WLAN 25 SIM slot identifying 13 slots Digital Media 10 speakers identifying 9 supported discs 48 system recovery 49 system restore...

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