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HP PAVILION 15-BC018TX, Maintenance And Service Manual

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Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the device, do not place the 

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not 
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or 
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as 
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible 
surface temperature limits defined by applicable safety standards.

iii

Summary of Contents for PAVILION 15-BC018TX

Page 1: ...Maintenance and Service Guide HP Pavilion Notebook PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...tion May 2019 First Edition April 2016 Document Part Number 854539 006 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows...

Page 3: ...ard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safet...

Page 4: ...iv Safety warning notice ...

Page 5: ...Bottom 21 Rear 21 Labels 22 3 Illustrated parts catalog 24 Computer major components 24 Display assembly subcomponents 28 Miscellaneous parts 29 4 Removal and replacement procedures preliminary requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 31 Drive handling 32 Workstation guidelines 32 Electrostatic discharge information 32 Generating static ele...

Page 6: ... Power button board 67 Speakers 68 Top cover with keyboard 69 6 Using Setup Utility BIOS 70 Starting Setup Utility BIOS 70 Updating Setup Utility BIOS 70 Determining the BIOS version 70 Downloading a BIOS update 71 7 Using HP PC Hardware Diagnostics 72 Using HP PC Hardware Diagnostics Windows select products only 72 Downloading HP PC Hardware Diagnostics Windows 72 Downloading the latest HP PC Har...

Page 7: ...iagnostics UEFI settings 75 8 Backing up restoring and recovering 77 Backing up information and creating recovery media 77 Using Windows tools 77 Using the HP Cloud Recovery Download Tool to create recovery media select products only 77 Restoring and recovery 78 Restoring resetting and refreshing using Windows tools 78 Recovering using HP Recovery media 78 Changing the computer boot order 78 9 Spe...

Page 8: ...viii ...

Page 9: ...ports HD Decode DX12 and HDMI Supports Optimus Supports GPS GPU Performance Scaling Panels 16 9 Aspect Ratio 15 6 inch FHD 1920 1080 WLED antiglare slim flat 3 2 mm SVA eDP 220 nits Memory Two SODIMM slots customer non accessible non upgradeable DDR4 2133 Dual Channel Support DDR4 2400 bridge to DDR4 2133 for 4 GB 6 GB memory DDR4 2133 Dual Channel Support DDR4 2400 2666 bridge to DDR4 2133 for 8 ...

Page 10: ... 2 PCIe Intel Dual Band Wireless AC 7265 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter non vPRO Compatible with Wi Fi CERTIFIED Miracast certified devices External media cards Supports microSD SDHC SDXC Push push insertion removal Internal card expansion One M 2 slot for WLAN module One M 2 slot for solid state drives Ports Hot Plug unplug and autodetect for correct output to wide aspect vs stand...

Page 11: ... Windows 10 Windows 10 Professional For Developed Market ML Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL For the People s Republic of China market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For Indonesia Market Windows 10 Home Plus EM SL Indonesia PPP Windows 10 Home EM SL...

Page 12: ...with up to 2 GB of dedicated video memory NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory NVIDIA GeForce GTX 1050 with up to 4 GB of dedicated video memory NVIDIA GeForce GTX 1050 Ti with up to 4 GB of dedicated video memory Supports HD Decode DX12 and HDMI Supports Optimus Supports GPS GPU Performance Scaling Supports MR ready Panels 16 9 Aspect Ratio 15 6 inch FHD 1920 1080 WLE...

Page 13: ...n noise suppression HP Noise Cancellation Audio Audio brand B O Play Audio control panel B O Play Audio Control Supports HP Audio Boost Dual speakers RJ 45 network Integrated 10 100 1000 NIC Wireless Integrated Wireless options with dual antennas M 2 PCIe Realtek RTL8822BE 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported Compatible with Wi Fi CERTIFIED Miracast certified devices Ex...

Page 14: ...63 3 Whr 4 175 Ahr Battery life enhancement Supports battery fast charge AC adapter 120 W with power cords 135 W with power cords 150 W with power cords Power cord 1 m 3 3 ft conventional power cord with sticker label C5 Security TPM 2 0 firmware Mini security slot Operating system Preinstalled Windows 10 Windows 10 Professional FreeDOS 2 0 select products only For Developed Market ML Windows 10 H...

Page 15: ...k PC Model numbers 15 bc500 15 bc599 CTO Model 15t bc500 Processors 8th generation Intel Core processors Intel Core i7 9750H 2 6 GHz turbo up to 4 5 GHz 2666 MHz 12 MB L3 hexa core TDP 45 W cTDP 35 W Intel Core i5 9300H 2 4 GHz turbo up to 4 1 GHz 2666 MHz 8 MB L3 quad core TDP 45 W cTDP 35 W Chipset Intel SoC Intel HM370 Graphics Internal graphics Intel UHD Graphics 630 Hybrid graphics NVIDIA GeF...

Page 16: ...400 rpm 9 5 mm 7 2 mm hard drive 512 GB SATA TLC M 2 solid state drive 1 TB 5400 rpm 9 5 mm 7 2 mm hard drive 128 GB SATA TLC M 2 solid state drive PCIe NVMe TLC M 2 solid state drive 512 GB NVMe TLC Optical drive External USB 9 5 mm tray load SATA external USB optical drive aluminium material DVD RW Double Layer SuperMulti Camera and microphone HP Wide Vision HD Camera HP Wide Vision HD Camera in...

Page 17: ...k AC Smart Pin adapter plug Keyboard pointing devices Keyboard Full size 3 coat paint island style keyboard with numeric keypad shadow black acid green Backlit full size 3 coat paint island style keyboard with numeric keypad acid green Touchpad requirements Touchpad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Power requirements Battery 4 c...

Page 18: ...SL Indonesia PPP For APAC Market Windows 10 Home Plus EM SL APAC PPP For Africa CCC Market Windows 10 Home Plus SL Africa PPP Serviceability End user replaceable parts AC adapter Model numbers 15 dp0000 15 dp0099 Category Description Product Name HP Pavilion Notebook PC Model numbers 15 dp0000 15 dp0099 CTO model 15t dp0000 Processors 8th generation Intel Core processors Intel Core i7 8750H 2 2 GH...

Page 19: ...m 9 5 mm SATA 2 5 inch hard drives Supports M 2 SATA storage Accelerometer Hard drive protection support Single hard drive configurations 1 TB 5400 rpm 9 5 mm 7 2 mm Dual storage configurations 1 TB 5400 rpm 9 5 mm 7 2 mm hard drive 256 GB PCIe M 2 solid state drive 1 TB 5400 rpm 9 5 mm 7 2 mm hard drive 128 GB SATA TLC M 2 solid state drive Intel Optane 3D Xpoint Solution PCIe Gen3 2 M 2 16 GB Op...

Page 20: ...vs standard aspect video HDMI v2 0 supporting up to 4096 2160 60 Hz Audio out headphone Audio in microphone combo jack USB 2 0 port 1 left side USB 3 0 ports 2 1 on the left side 1 on the right side RJ 45 network AC Smart Pin adapter plug Keyboard pointing devices Keyboard Full size 3 coat paint island style keyboard with numeric keypad shadow black and acid green Backlit full size 3 coat paint is...

Page 21: ... For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL Windows 10 Home Advanced SL For the People s Republic of China market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For Indonesia Market Windows 10 Home Plus EM SL Indonesia PPP Windows 10 Home EM SL Indonesia PPP For APAC Market Windows 10 Home Plus EM SL APAC PPP Windows...

Page 22: ...t from the memory card reader 2 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 3 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible...

Page 23: ...cker or smartwatch and provides data transfer 3 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does n...

Page 24: ...d software installed on your product 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices th...

Page 25: ... Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures Keyboard area 17 ...

Page 26: ...omputer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 18 Chapter 2 Getting to know your computer ...

Page 27: ...elect products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings...

Page 28: ...requently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If t...

Page 29: ... internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 21 ...

Page 30: ...stand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the following illustrations Refer to the illustration that most closely matches the service label on your computer Table 2 9 Servi...

Page 31: ...anty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 23 ...

Page 32: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 22 for details 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...0 15 bc599 L06001 001 Touchpad cable for use in models 15 dp0000 15 dp0999 not illustrated L42995 001 Touchpad cable for use in models 15 bc300 15 bc399 15 bc400 15 bc499 15 bc500 15 bc599 not illustrated 858967 001 4 Speaker Kit For use in model numbers 15 dp0000 15 dp0999 L43001 001 For use in model numbers 15 bc300 15 bc399 15 bc400 15 bc499 15 bc500 15 bc599 858976 001 5 RTC battery 741976 001...

Page 34: ...GB 15 bc400 15 bc499 models L10598 855 8 GB 15 bc400 15 bc499 15 dp0000 0999 models 937236 855 11 WLAN module Intel Dual Band wireless AC 7265 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter non vPro 15 bc300 15 bc399 models 793840 005 Realtek RTL8822BE 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter 15 bc400 15 bc499 15 bc500 15 bc599 15 dp0000 0999 models 924813 855 12 PCH heat sink 725625 001 13 ...

Page 35: ...18 Hard drive cable 858969 001 19 Fans For use in models 15 dp0000 15 dp0999 L42999 001 For use in models 15 bc300 15 bc399 15 bc400 15 bc499 15 bc500 15 bc599 L18458 001 20 Battery 3 cell 61 Wh 5 37 Ah 15 bc300 15 bc399 15 bc400 15 bc499 models 849910 850 4 cell 63 Wh 4 11 Ah 15 bc400 15 bc499 15 bc500 15 bc599 15 dp0000 0999 models 905277 855 21 Battery cable 858968 001 22 Base enclosure For use...

Page 36: ...ouch screens 856725 001 For non touch 3D screens 856726 001 2 Camera used in all models L02666 001 3 Raw display panel Non touch for use in the following models 15 bc300 399 15 bc400 499 15 bc500 599 FHD UWVA 752920 012 FHD SVA 798933 015 Non touch for use in the following models 15 dp0000 0999 28 Chapter 3 Illustrated parts catalog ...

Page 37: ...g models 15 dp000 0999 200 W adapter PFC SMART 4 5 mm slim L00818 850 AC adapter for use in the following models 15 bc300 399 15 bc400 499 15 bc500 599 120 W adapter PFC S 3P 4 5 mm slim 710415 001 150 W adapter PFC SMART 4 5 mm slim 776620 001 917649 850 135 W adapter PFC SMART 4 5 mm slim L15534 001 135 W adapter PFC SMART 4 5 mm slim for LA MERCO only L15534 101 Hard drive bracket 913937 001 HP...

Page 38: ...06 For use in the United Kingdom 213351 008 Power cord C13 1 0 m for use in the following models 15 dp0000 0999 For use in Australia L22339 001 For use in Denmark L22334 001 For use in Europe L22333 001 For use in India L22343 001 For use in Israel L22335 001 For use in the People s Republic of China L22341 001 For use in South Africa L22337 001 For use in Switzerland L22336 001 For use in Taiwan ...

Page 39: ...arts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat t...

Page 40: ...with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary ...

Page 41: ... V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electros...

Page 42: ... work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static f...

Page 43: ... with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transp...

Page 44: ...placement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 31 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconn...

Page 45: ...0 screws 1 and the eight Phillips M2 0 5 0 screws 2 that secure the base enclosure to the computer 3 Slide a non marking non conductive pry tool around the edge of the base enclosure to loosen it 1 taking care not to damage the internal clips and then remove the base enclosure 2 Component replacement procedures 37 ...

Page 46: ...rom HP IMPORTANT Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Before removing the battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure s...

Page 47: ...emove the battery disconnect the battery cable from the system board 1 release the battery cable from the routing channels 2 and then lift the battery cable to remove it 3 Component replacement procedures 39 ...

Page 48: ...ery to the computer lift the front of the battery 2 and then slide the battery up and away to remove it from the computer 3 To insert the battery reverse the removal procedures 40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 49: ... disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 Remove the hard drive 1 Open the ZIF connector latch on the system board 1 and then disconnect the hard drive cable 2 2 Loosen the side brackets 3 lift the front of the hard drive upward 4 and then lift the hard drive from the computer 5 Reverse this proc...

Page 50: ...Reverse this procedure to reassemble the hard drive 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 51: ... 499 models 15 bc500 599 models 759848 032 256 GB PCIe 3 4 SS TLC 15 bc500 599 models 847109 005 512 GB PCIe 3 4 SS TLC 15 bc500 599 models 847110 002 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on p...

Page 52: ... 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 If you are replacing a memory module remove the existing memory module 1 Lift the clear film covering the memory module 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 degree angle and then remove the module 2 Use the same procedure to remove...

Page 53: ...dges only Do not touch the components on the memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place 3 Component replacement procedures 45 ...

Page 54: ...devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the b...

Page 55: ...15 bc400 499 models L22941 001 Heat sink for use in products with GeForce GTX 1060 graphics 15 dp0000 0999 models L43000 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 Remove the heat sink 1 Remo...

Page 56: ...included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board components 1 3 and on the heat sink areas 2 4 that service them Reverse this procedure to install the heat sink 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...k follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 Remove the PCH heat sink 1 Loosen the two captive Phillips screws 1 and then remove the heat sink from the system board 2 Component replacement procedures 49 ...

Page 58: ...terial is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board PCH component 1 and on the heat sink 2 Reverse this procedure to install the PCH heat sink 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...re removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 Remove the USB board 1 Disconnect the USB board cable from the zero insertion force ZIF connector 1 on the USB board 2 Disconnect the cables from the two ZI...

Page 60: ...w these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Remove the battery see Battery on page 38 Remove the touchpad 1 Remove the three Phillips M2 0 2 0 screws that secure the touchpad bracket 1 and then remove the touchpad bracket from the computer 2 2 Disconnect the touchpad cable from the ZIF conne...

Page 61: ...5 Rotate the bottom of the touchpad upward 3 and then remove it from the computer 4 Reverse this procedure to install the touchpad Component replacement procedures 53 ...

Page 62: ...cable from the battery see Battery on page 38 Remove the fan assembly 1 Disconnect the fan cables from the system board 1 and then release the display cable from the threading channel in the right fan 2 2 Remove the four Phillips M2 0 4 0 screws from the fans 3 and then remove the right fan 4 and the left fan 5 from the computer TIP The right fan sits on top of the left fan on the shared post betw...

Page 63: ...35 xxx Intel i7 8550U processor for use in models with 2 GB of GeForce GTX 1050 discrete graphics memory L22033 xxx Intel i5 8250U processor for use in models with 4 GB of GeForce GTX 1050 discrete graphics memory L22036 xxx Intel i5 8250U processor for use in models with 2 GB of GeForce GTX 1050 discrete graphics memory L22034 xxx Intel i7 8750H processor for use in models with 4 GB of GeForce GT...

Page 64: ...d install on the replacement system board Memory modules see Memory module on page 44 WLAN module see WLAN module on page 46 Heat sink see Heat sink on page 47 PCH heat sink see PCH heat sink on page 49 Remove the system board 1 Disconnect the following cables Wireless antenna cable 1 Speaker cable 2 Keyboard cable ZIF 3 Display cable ZIF 4 USB board cable ZIF 5 Touchpad cable ZIF 6 Keyboard backl...

Page 65: ...2 Remove Phillips M2 0 4 0 screw 1 lift the top of system board 2 and then remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 57 ...

Page 66: ...battery see Battery on page 38 and then remove the following components a Solid state drive see Solid state drive M 2 on page 43 b Fans see Fan assembly on page 54 c System board see System board on page 55 Remove the RTC battery 1 Position the removed system board upside down 2 Use a non conductive tool to pry the battery from the socket 1 and then remove the battery from the system board socket ...

Page 67: ...Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 and then remove the following components a Solid state drive see Solid state drive M 2 on page 43 b Fans see Fan assembly on page 54 c System board see System board on page 55 Remove the power connector 1 Position the removed system board u...

Page 68: ... the battery see Battery on page 38 Remove and disassemble the display panel 1 Disconnect the WLAN antenna cables from the WLAN module 1 and then remove the tape the holding the antennas in place 2 2 Disconnect the display cable from the system board ZIF connector 3 and then release the cable from the routing channels 4 60 Chapter 5 Removal and replacement procedures for authorized service provide...

Page 69: ...brackets 1 and then rotate the hinge brackets upward 2 4 Position the computer upside down on the display 5 Rotate the display assembly 1 and then separate the display assembly from the base enclosure 2 6 Position the display panel upright Component replacement procedures 61 ...

Page 70: ... 001 for non touch panels and 856726 001 for touch panels 8 If it is necessary to remove the camera use a tool and lift the camera module to disengage the adhesive that secures it to the enclosure 1 and then disconnect the cable 2 from the module IMPORTANT The camera module is fragile Use care not to damage it during removal Camera are available using the following spare part numbers L02666 001 DM...

Page 71: ...ntally pull the cable from the connector Display panels are available using the following spare part numbers Non touch for use in the following models 15 bc300 399 15 bc400 499 15 bc500 599 752920 012 FHD UWVA 798933 015 FHD SVA Non touch for use in the following models 15 dp000 0999 L43002 001 FHD SVA L43003 001 FHD UWVA 10 After rotating the display panel over next to the display enclosure 1 lif...

Page 72: ...Phillips M2 0 2 0 screw from each hinge cover 1 and then remove the hinge covers from the enclosure 2 All hinge covers and caps are available as spare part number 859737 001 for non touch models and 856748 001 for touch models 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...ack cover 3 and then lift the hinge brackets 4 to remove them Hinges are available as spare part number 856741 001 14 Remove the Phillips M2 0 2 0 screw from each hinge bracket 1 and then separate the hinge caps from the hinge brackets 2 All hinge covers and caps are available as spare part number 859737 001 for non touch models and 856748 001 for touch models Component replacement procedures 65 ...

Page 74: ...enclosure 3 WLAN antennas and cables are available as spare part number 856923 001 Display enclosures are available using the following spare part numbers L03594 001 In shadow black finish for non touch screen L22939 001 In acid green finish for non touch screen Reverse this procedure to install the display assembly 66 Chapter 5 Removal and replacement procedures for authorized service provider pa...

Page 75: ...repare the computer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 4 Remove the hard drive see Hard drive on page 41 5 Remove the USB board see USB board on page 51 6 Remove the display see Display assembly on page 60 Remove the power button board Remove the broad head P...

Page 76: ...omputer for disassembly Preparation for disassembly on page 36 2 Remove the base enclosure see Base enclosure on page 36 3 Disconnect the cable from the battery see Battery on page 38 4 Remove the fans see Fan assembly on page 54 5 Remove the heat sink see Heat sink on page 47 6 Remove the display see Display assembly on page 60 Remove the speakers 1 Disconnect the speaker cable from the system bo...

Page 77: ... L22938 xx1 Top cover with non backlit keyboard in shadow black finish for use in model numbers 15 dp0000 15 dp0999 L43008 xx1 Top cover with non backlit keyboard in acid green finish for use in model numbers 15 dp0000 15 dp0999 L43007 xx1 Top cover with backlit keyboard in acid green finish for use in model numbers 15 dp0000 15 dp0999 L43006 xx1 Table 5 18 Keyboard country codes For use in countr...

Page 78: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Page 79: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Page 80: ...ndows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you...

Page 81: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Page 82: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 83: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 84: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 76 Chapter 7 Using HP PC Hardware Diagnostic...

Page 85: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 86: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 87: ...19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plast...

Page 88: ...ower consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical Hard drive specifications Table 9 3 Hard drive specifications 1 TB 2 TB Dimensions Height 9 5 mm 9 5 mm Width 69 85 mm 69 85 mm Weight 102 g max 130 g max Interface type SATA 3 0 SATA 3 0 Transfer rate 600 MB sec 600 MB sec Security ATA 8 security ATA 8 security Seek times typical read including setting Single track 2 ms 2 ms A...

Page 89: ...inued 1 TB 2 TB Operating temperature 0 C to 60 C 0 F to 140 F 0 C to 60 C 0 F to 140 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly Hard drive specifications 81 ...

Page 90: ...ite Up to 1260 MB sec Up to 100 000 IOPs Up to 1550 MB sec Up to 100 000 IOPs Ready time Maximum to not busy 1 0 sec 1 0 sec Access times Logical 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive stor...

Page 91: ...A 3 Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support...

Page 92: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 93: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 94: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 95: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 87 ...

Page 96: ...uter specifications 79 connector power 14 control zone 17 D display specifications 80 display assembly removal 60 spare part numbers 60 subcomponents 28 display cable spare part number 29 display components 16 display enclosures spare part numbers 66 Display panel spare part numbers 25 display panel product description 1 4 8 11 drive light identifying 14 E electrostatic discharge ESD 32 preventing...

Page 97: ...umbers 49 pointing device product description 2 6 9 12 ports HDMI 14 product description 2 5 9 12 USB 15 USB SuperSpeed 14 15 power button board removal 67 spare part number 25 spare part numbers 67 power button board cable spare part number 25 power button identifying 19 power connector removal 59 spare part number 25 spare part numbers 59 power connector identifying 14 power cord requirements fo...

Page 98: ...pare part number 25 special keys using 20 specifications computer 79 display 80 hard drive 80 M 2 solid state drive 82 solid state drive 83 static electricity 33 system board removal 55 spare part numbers 26 55 system restore point creating 77 T top cover removal 69 spare part number 69 spare part numbers 25 touchpad removal 52 spare part numbers 25 52 touchpad cable spare part number 25 52 touchp...

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