HP Pavilion 14 Maintenance And Service Manual Download Page 6

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Safety warning notice

Summary of Contents for Pavilion 14

Page 1: ...HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC Maintenance and Service Guide ...

Page 2: ... computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the expres...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...hts 14 Buttons and speakers 15 Keys 16 Bottom 17 Labels 19 3 Illustrated parts catalog 21 Computer major components 21 Display assembly subcomponents 30 Miscellaneous parts 31 Mass storage devices 33 Sequential part number listing 34 4 Removal and replacement procedures preliminary requirements 43 Tools required 43 Service considerations 43 Plastic parts 43 Cables and connectors 44 Drive handling ...

Page 8: ...t procedures 58 Display panel 59 Keyboard 62 Top cover 67 Hard drive 71 Power button board 75 TouchPad button board 77 Optical drive connector cable 78 System board 80 RTC battery 87 Fan 89 Heat sink assembly 91 Power connector cable 95 Speakers 97 Display assembly 98 Display assembly subcomponents 101 7 Windows 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 105 Starting Setup Util...

Page 9: ...Combination Drive specifications 115 10 Windows 8 Backing up restoring and recovering 116 Creating recovery media and backups 117 Creating HP Recovery media 117 Restore and recovery 119 Recovering using HP Recovery Manager 119 What you need to know 120 Using the HP Recovery partition to recover a minimized image 120 Using HP Recovery media to recover 121 Changing the computer boot order 121 Removi...

Page 10: ...13 Recycling 128 Index 129 x ...

Page 11: ... GHz 2 1 GHz 2MB L2 1333 MHz DDR3L dual core 17 W for use with computer models with UMA graphics AMD A6 5200 2 0 GHz 2 MB L2 1600 MHz DDR3L quad core 25 W AMD A4 5000 1 5 GHz 2 MB L2 1600 MHz DDR3L quad core 15 W AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W Intel 4th generation processors Intel CoreTM i7 4500U 1 8 GHz processor 3 0 MB L3 cache 15 W Intel Core i5 4200U 1 6 GHz process...

Page 12: ...uter models with A6 5200 processor AMD Radeon HD 8330 for use with computer models with A4 5000 processor AMD Radeon HD 8280 for use with computer models with E2 3000 processor AMD Radeon HD 7600G for use with computer models with A8 4555M processor AMD Radeon HD 7500G for use with computer models with A6 4455M processor Intel HD Graphics 4400 for use with 4th Generation Intel Core processors Inte...

Page 13: ...A8 5545M processors Panel 35 56 cm 14 in high definition HD white light emitting diode WLED BrightView 1366 768 flat display 3 6 mm SVA typical brightness 200 cd m2 nits 35 56 cm 14 in HD WLED BrightView 1366 768 slim display 3 0 mm typical brightness 200 cd m2 nits SVA eTP touch Multitouch enabled 16 9 Ultra Wide Aspect Ratio Memory Supports the following configurations 12288 MB 8192 MB 1 4096 MB...

Page 14: ...GB 5400 rpm 8 GB NAND Hybrid HDD 9 5 mm 1 TB 5400 rpm 8 GB NAND Hybrid HDD 9 5 mm Optical drive Fixed Serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti Drive Zero power optical drive Audio and video Supports DTS Sound Dual speakers HP TrueVision HD webcam fixed no tilt with activity LED 1280 720 by 30 frames per second Two dual array digital microphones with appropriate beam forming echo ...

Page 15: ...Secure Digital eXtended Capacity SDXC Memory Card Ports AC Smart Pin adapter plug 4 5 mm barrel Combination audio out stereo headphone audio in mono microphone RJ 45 Ethernet USB 3 0 2 ports USB 2 0 1 port HDMI version 1 4 output supporting 1920 x 1080 60 Hz Hot Plug Unplug and auto detect for correct output to wide aspect versus standard aspect video HDMI version 1 4 output supporting 1920 x 1200...

Page 16: ...AH Security Security cable lock Intel IPT support Intel AT p Ready support select models only Operating system Preinstalled Windows 8 Standard 64 bit Windows 8 Professional 64 bit FreeDOS 2 0 Ubuntu Linux Serviceability End user replaceable parts AC adapter Battery Keyboard select model replacement only Memory module Optical drive WLAN module 6 Chapter 1 Product description ...

Page 17: ...ontrol Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the mouse or Swipe from the top of the TouchPad to reveal all apps 2 Select the All apps icon Finding your hardware and software inform...

Page 18: ...red stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using the headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this...

Page 19: ...el to an optical disc NOTE For disc compatibility information navigate to the Help and Support webpage Follow the web page instructions to select your computer model Select Support Drivers and then select Product Information 6 Optical drive eject button Releases the disc tray Right side 9 ...

Page 20: ... from being mishandled or stolen 4 RJ 45 network jack RJ 45 network status lights 2 Connects a network cable White The network is connected Amber Activity is occurring on the network 5 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine ...

Page 21: ...canner or USB hub 8 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD To insert 1 Hold the card label side up with connectors facing the slot and push in the card until it is firmly seated To remove 1 Press in on the card and quickly release it until it pops out Left side 11 ...

Page 22: ...hotographs Some models may allow you to video conference and chat online using streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see th...

Page 23: ...reen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 13 ...

Page 24: ...tel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bl...

Page 25: ...utton will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To lear...

Page 26: ...ntly used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 16 Chapter 2 External component identification ...

Page 27: ...onent Description 1 Battery lock latch Unlocks the battery 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay after the battery lock latch has been released Bottom 17 ...

Page 28: ...t and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help a...

Page 29: ... Bottom on page 17 Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the servic...

Page 30: ...ovide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 20 Chapter 2 External component identification ...

Page 31: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 19 for details Computer major components 21 ...

Page 32: ...22 Chapter 3 Illustrated parts catalog ...

Page 33: ...d island style black finish for use in Brazil for use with computer models with Intel processors 740102 201 Canada 740102 DB1 Czech Republic and Slovak Republic for use with computer models with Intel processors 740102 FL1 France for use with computer models with Intel processors 740102 051 Germany for use with computer models with Intel processors 740102 041 International use for use with compute...

Page 34: ...ocessors 740103 B31 Israel for use with computer models with Intel processors 740103 BB1 Latin America 740103 161 Nordic regions for use with computer models with Intel processors 740103 DH1 Portugal for use with computer models with Intel processors 740103 131 Russia for use with computer models with Intel processors 740103 251 Saudi Arabia for use with computer models with Intel processors 74010...

Page 35: ... discrete graphics 732085 001 Hard Drive Hardware Kit not illustrated includes hard drive rubber bracket hard drive connector cable and screws 740706 001 9 System board includes replacement thermal material For computer models equipped with Intel processors and UMA graphics 4th generation Intel Core i5 4200U 1 6 GHz processor 3 0 MB L3 cache 15 W for use with FreeDOS and Ubuntu 734423 001 Intel Co...

Page 36: ...eForce GT 740M 2 GB graphics and Intel Core i7 4500U 1 8 GHz DC 15 W for use with Windows Professional 738154 601 AMD Radeon 8670M 2 GB graphics and Intel Core i7 4500U 1 8 GHz DC 15 W for use with FreeDOS and Ubuntu 734429 001 AMD Radeon 8670M 2 GB graphics and Intel Core i7 4500U 1 8 GHz DC 15 W for use with Windows Standard 734429 501 AMD Radeon 8670M 2 GB graphics and Intel Core i7 4500U 1 8 G...

Page 37: ... A76M chipset A6 4455M processor 2 6 GHz 2 1 GHz 2 MB L2 1333 MHz DDR3L dual core 19 W for use with FreeDOS and Ubuntu 736821 001 AMD A76M chipset A6 4455M processor 2 6 GHz 2 1 GHz 2 MB L2 1333 MHz DDR3L dual core 19 W for use with Windows Standard 736821 501 AMD A6 5200 2 6 GHz 2 1 GHz 2 MB L2 1600 MHz DDR3L dual core 17 W for use with FreeDOS and Ubuntu 734444 001 AMD A6 5200 2 6 GHz 2 1 GHz 2 ...

Page 38: ...M76 chipset and switchable discrete graphics 742331 001 For use only on computer models equipped with Intel HM76 chipset and UMA graphics 742330 001 For use only on computer models equipped with AMD processors and UMA graphics 19 W 734448 001 For use only on computer models equipped with AMD processors and UMA graphics 25 W 734449 001 For use only on computer models equipped with AMD processors an...

Page 39: ...ables and rubber isolators 734422 001 18 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 728460 001 4 cell 48 Whr 3 2 Ah Li ion battery for use with computer models with Intel processors 728461 001 19 Base enclosure includes battery release latch mechanism RJ45 cover and screws 734406 001 20 Optical drive SuperMulti DVD R RW Double Layer Drive includes bezel bracket and screws 734415 001 21 Service do...

Page 40: ...module includes adhesive and screws 725665 001 4 Display panel cable includes webcamera microphone module cable and screws 734407 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers and 2 rubber screws 734400 001 6 Display Hinge Kit includes left and right hinges and 2 rubber screws 734408 001 7 Display back cover includes 2 rubber screws Aluminum with midnight black...

Page 41: ... the United States 490371 001 For use in Argentina 490371 D01 For use in Australia for use with computer models with Intel processors 490371 011 For use in Brazil 490371 202 For use in Denmark for use with computer models with Intel processors 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel for use with computer models with Intel processors 490371 BB1 For use ...

Page 42: ...Spare part number For use in the United Kingdom and Singapore 490371 031 Screw Kit 734421 001 HDMI to VGA Adapter for use with computer models with AMD processors 701943 001 32 Chapter 3 Illustrated parts catalog ...

Page 43: ...SATA solid state drive 24 GB for use with select computer models with Intel processors HM86 Express chipsets and switchable discrete graphics 732085 001 Hard Drive Hardware Kit includes 740706 001 Hard drive rubber bracket Hard drive connector cable Hard drive screws 3 Optical drive DVD RW DL SuperMulti support Zero power ODD includes optical drive hardware kit with optical drive bezel bracket and...

Page 44: ...use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m for use with computer models with Intel processors 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m for use with computer models with Intel proce...

Page 45: ...er for use with computer models with Intel processors 714657 001 65 W HP Smart AC adapter nPFC RC 3 wire 4 5 mm select models only 717384 001 Intel Wireless N 7260BN 802 11 bgn 2x2 Wi Fi BT 4 0 combo adaptor for use with computer models with Intel processors not supported on Ubuntu 725665 001 Webcamera microphone module includes adhesive and screws 726193 001 Display back cover in pearl white incl...

Page 46: ...dnight black 35 56 cm 14 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks 734415 001 Optical drive DVD RW Double Layer SuperMulti Drive includes bezel and bracket 734416 001 Power button board includes cable 734417 001 USB audio board includes cable 734418 001 TouchPad button board includes cable 734419 001 Plastics Kit incl...

Page 47: ...omputer models with switchable discrete graphics AMD Radeon 8670M 1 GB graphics and Intel Core i3 4005U 1 7 GHz DC 15 W for use with Windows Standard includes replacement thermal material 734427 601 System board for use with computer models with switchable discrete graphics AMD Radeon 8670M 1 GB graphics and Intel Core i3 4005U 1 7 GHz DC 15 W for use with Windows Professional includes replacement...

Page 48: ...z DDR3L quad core 19 W for use with FreeDOS and Ubuntu 734446 501 System board for use with computer models with UMA graphics AMD A8 5545M A76M 2 7 GHz 1 7 GHz 4 MB L2 1333 MHz DDR3L quad core 19 W for use with Windows Standard 734447 001 System board for use with computer models with UMA graphics AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W for use with FreeDOS and Ubuntu 734447 501...

Page 49: ...d Ubuntu 738148 501 System board for use with computer models with UMA graphics Intel HM76 chipset and Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Standard 738148 601 System board for use with computer models with UMA graphics Intel HM76 chipset and Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Professional 738150 001 System b...

Page 50: ... bumpers for the HP Pavilion flat display models only 740102 001 Keyboard in black finish for use in the United States includes keyboard cable 740102 031 Keyboard in black finish for use in the United Kingdom includes keyboard cable for use with computer models with Intel processors 740102 041 Keyboard in black finish for use in Germany includes keyboard cable for use with computer models with Int...

Page 51: ...arl white finish for use in Germany includes keyboard cable for use with computer models with Intel processors 740103 051 Keyboard in painted island style pearl white finish for use in France includes keyboard cable for use with computer models with Intel processors 740103 071 Keyboard in painted island style pearl white finish for use in Spain includes keyboard cable for use with computer models ...

Page 52: ...yle pearl white finish for use in Canada includes keyboard cable 740103 DH1 Keyboard in painted island style pearl white finish for use in Nordic regions includes keyboard cable for use with computer models with Intel processors 740103 FL1 Keyboard in painted island style pearl white finish for use in the Czech Republic and Slovak Republic includes keyboard cable for use with computer models with ...

Page 53: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 54: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure...

Page 55: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 56: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 57: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 58: ...rted in your location Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 19 for details This chapter provides removal and repla...

Page 59: ...uter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Firmly slide the battery lock latch 1 to unlock the battery and slide the battery release latch 2 to release the battery 3 Slide the battery 3 from the middle to remove it from the computer To insert the battery CAUTION Do no...

Page 60: ...are part number Service door is available with the Plastics Kit 734419 001 1 Using a small Phillips screwdriver loosen the service door screw 1 2 Lift the door 2 3 Slide the service door 3 forward to remove 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 61: ...er If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 5 Remove the service door see Service door on page 50 Remove the memory modul...

Page 62: ...ve the memory module 2 by pulling it away from the slot at a 45 degree angle Reverse this procedure to install the memory module 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 63: ...y with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the comp...

Page 64: ...ve the Phillips M2 0 2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration 54 Chapter 5 Removal and ...

Page 65: ...computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 Remove the optical drive 1 Using a small Phillips screwdriver remove the Phillips M2 5 6 5 screw that secures ...

Page 66: ...til the optical drive is completely removed from the computer If it is necessary to replace the optical drive bracket and bezel position the optical drive with the rear panel toward you 1 Remove the two Phillips screws from the optical drive 1 and remove the bracket 2 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 67: ...in gently on the paper clip 1 and release from the tab 2 until the disc tray releases Tilt the tray 3 and pull the bezel 4 to remove it Reverse this procedure to reassemble and install the optical drive Component replacement procedures 57 ...

Page 68: ...omputer or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 19 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There may be as many as 51 screws that must be remov...

Page 69: ...panel follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 Remove the panel If it is neces...

Page 70: ...b Remove the display bezel 6 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...rews 1 and carefully move the display panel 2 to the keyboard Release the tab 1 and disconnect the display panel cable connector 2 Lift the panel 3 to remove it Reverse this procedure to replace the panel Component replacement procedures 61 ...

Page 72: ... use in Taiwan 740102 AB1 Textured island style black finish for use in South Korea 740102 AD1 Textured island style black finish for International use 740102 B31 Textured island style black finish for use in Israel 740102 BB1 Textured island style black finish for use in Switzerland 740102 BG1 Textured island style black finish for use in Canada 740102 DB1 Textured island style black finish for u...

Page 73: ...e finish for use in Korea 740103 AD1 Painted island style white finish for International use for use with computer models with Intel processors 740103 B31 Painted island style white finish for use in Israel for use with computer models with Intel processors 740103 BB1 Painted island style white finish for use in Switzerland for use with computer models with Intel processors 740103 BG1 Painted isla...

Page 74: ... Remove the 2 Phillips M2 5 6 5 screws that secure the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...rd push tool into the left retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 65 ...

Page 76: ... keyboard 1 up and forward until it rests upside down on the palm rest Release the ZIF connector 2 by lifting connector tab and then disconnecting the keyboard cable 3 from the system board 8 Remove the keyboard 4 Reverse this procedure to install the keyboard 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...and screw lock size and location during removal and replacement Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then r...

Page 78: ...e the 5 Phillips M2 5 3 0 screws that secure the top cover to the base enclosure 2 Disconnect the power button cable 1 and the TouchPad cable 2 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ... the 8 Phillips M2 5 6 5 screws from the bottom of the computer 5 Turn the computer over and open the display 6 Gently pull on the right upper corner 1 and lift around the edges of the top cover 2 Lift to remove the top cover 3 Component replacement procedures 69 ...

Page 80: ...and cable see Power button board on page 75 Touchpad button board includes cable and buttons see TouchPad button board on page 77 USB audio board instructions are included in the steps for removing the hard drive see Hard drive on page 71 Reverse this procedure to install the top cover 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...e removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then re...

Page 82: ...ing the connector and lifting the cable Remove the USB audio cable Phillips M 2 5 3 0 screw 2 and then lift the USB audio board 3 The USB audio board spare part number is 734417 001 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...2 Lift up the front of the hard drive 1 and then move the hard drive 2 forward Component replacement procedures 73 ...

Page 84: ...e the hard drive perform the following steps a Remove the four Phillips M3 0 3 5 screws 1 from the bracket b Remove the bracket 2 from the hard drive Reverse this procedure to reassemble and install the hard drive 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ... 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b Service door see Service door on page 50 c Keyboard see Keyboard on page 62 d WLAN module see WLAN module on page 53 e Memory module see Memory module on page 51 f Top cover see Top cover on page 67 Remove the power...

Page 86: ...utton board 2 with cable the cable was disconnected when removing the top cover Reverse this procedure to install the power button board 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...rive see Optical drive on page 55 b Service door see Service door on page 50 c WLAN module see WLAN module on page 53 d Memory module see Memory module on page 51 e Keyboard see Keyboard on page 62 f Top cover see Top cover on page 67 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the TouchPad ZIF connector and then disconnect the TouchPad but...

Page 88: ... in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b Service door see Service door on page 50...

Page 89: ...ble 1 Disconnect the optical drive connector cable 1 from the system board 2 Release the optical drive connector cable from the clip 2 built into the base enclosure 3 Remove the optical drive connector cable Reverse this procedure to install the optical drive connector cable Component replacement procedures 79 ...

Page 90: ...UMA graphics 3rd generation Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with FreeDOS and Ubuntu 738148 001 Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Standard 738148 501 Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Professional 738148 601 Core i3 3217U 1 8GHz 3 MB L3 Cache 1600 MHz DDR3 17 W for use w...

Page 91: ... Windows Standard 734426 501 AMD Radeon 8670M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with Windows Professional 734426 601 AMD Radeon 8670M 1 GB graphics and Intel Core i3 4005U 1 7 GHz DC 15 W for use with FreeDOS and Ubuntu 734427 001 AMD Radeon 8670M 1 GB graphics and Intel Core i3 4005U 1 7 GHz DC 15 W for use with Windows Standard 734427 501 AMD Radeon 8670M 1 GB graphic...

Page 92: ...MHz DDR3L dual core 15 W for use with FreeDOS and Ubuntu 734447 001 AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W for use with Windows Standard 734447 501 For computer models equipped with AMD processors and switchable discrete graphics AMD Radeon 8670M 1 GB graphics and A6 5200 processor 2 6 GHz 2 1 GHz 2 MB L2 1600 MHz DDR3L dual core 17 W for use with FreeDOS and Ubuntu 734440 001 ...

Page 93: ...over on page 67 g Hard drive see Hard drive on page 71 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Hard drive connector cable Power connector cable see Power connector cable on page 95 RTC battery see RTC battery on page 87 Fan see Fan on page 89 Heat sink assembly see Heat sink asse...

Page 94: ...nclosure Remove the power connector bracket 2 3 Remove the 2 Phillips M2 5 5 0 screws 1 that secure the system board to the base enclosure 4 Lift the right side of the system board 2 until it rests at an angle 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 95: ... power connector 3 Remove the system board 4 by sliding it up and to the right at an angle 6 Remove the hard drive connector cable a Turn the system board upside down with the front toward you Component replacement procedures 85 ...

Page 96: ...e from the system board The hard drive cable is part of the Hard Drive Hardware Kit part number 740706 001 Reverse this procedure to install the system board 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 97: ... and then remove the following components a Optical drive see Optical drive on page 55 b Service door see Service door on page 50 c Remove the WLAN module see WLAN module on page 53 d Remove the Memory module see Memory module on page 51 e Keyboard see Keyboard on page 62 f Top cover see Top cover on page 67 g Hard drive see Hard drive on page 71 h System board see System board on page 80 Remove t...

Page 98: ...he RTC battery 2 Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 99: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b Servic...

Page 100: ...4 Remove the fan 3 from the system board Reverse this procedure to install the fan 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 101: ...19 W 734450 001 Heat sink for use only on computer models equipped with AMD processors and switchable discrete graphics 25 W 734451 001 Before removing the heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by un...

Page 102: ...o the adhesive quality of the thermal material located between the heat sink assembly and the system board components it may be necessary to move the heat sink assembly from side to side to detach it 4 Remove the thermal material The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat sink assembly is removed Re...

Page 103: ...al located between the heat sink assembly and system board components it may be necessary to move the heat sink assembly from side to side to detach it 7 Remove the thermal material The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat sink assembly is removed Replacement thermal material is included with the ...

Page 104: ...Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 105: ...nect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b WLAN module see WLAN module on page 53 c Memory module see Memory module on page 51 d Keyboard see Keyboard on page 62 e Top cover see Top cover on page 67 f Hard drive see Hard drive on page 71 g System board see System boa...

Page 106: ...e the power connector from the clip built into the system board Reverse this procedure to install the power connector cable 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 107: ... from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b WLAN module see WLAN module on page 53 c Memory module see Memory module on page 51 d Keyboard see Keyboard on page 62 e Top cover see Top cover on pa...

Page 108: ...erse this procedure to install the speakers Display assembly Display assembly 35 56 cm 14 0 in high definition HD WLED SVA BrightView flat display assembly for use with HP Pavilion Notebooks This display assembly is spared at the subcomponent level only 35 56 cm 14 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks Aluminum wi...

Page 109: ...d from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Optical drive see Optical drive on page 55 b WLAN module see WLAN module on page 53 c Memory module see Memory module on page 51 d Keyboard see Keyboard on page 62 e Top cover see Top cover on page 67 f Hard drive see Hard drive on page 71 g...

Page 110: ...the display assembly subcomponents for a HP Pavilion notebook flat display model see Display assembly subcomponents on page 30 Reverse this procedure to install the display assembly 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 111: ...h 736811 001 Mineral black finish 736809 001 Pearl white finish 726193 001 Raspberry finish 736812 001 Regal purple finish 734403 001 Revolutionary blue finish 734402 001 Silver finish 734404 001 Before removing the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down thr...

Page 112: ...rophone module a Disconnect the webcamera microphone module cable 1 from the webcamera microphone module The webcamera microphone module cable is part of the display panel cable b Detach the webcamera microphone module 2 from the display back cover 2 If it is necessary to replace the hinges a Remove the two top screws 1 and two bottom screws 2 from the display hinges b Remove the display hinge cov...

Page 113: ...le from the channel guides 2 and remove the display panel cable 3 4 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided tape b Release the wireless antenna cables from the clips 2 built into the display back cove...

Page 114: ...ove the wireless antenna cables and transceivers 3 Reverse this procedure to install the display assembly subcomponents 104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 115: ...m operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain...

Page 116: ...n your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive wh...

Page 117: ...s UEFI tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 107 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardwar...

Page 118: ...erating properly Starting Setup Utility Turn on or restart the computer While the computer is booting press esc When the Startup menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirma...

Page 119: ...ring factory default settings in Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select Exit Load Setup Defaults and then press enter 3 When the Setup Confirmation is displayed press enter 4 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts NOTE ...

Page 120: ...eliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not in...

Page 121: ...f the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase ...

Page 122: ... 07 kg 4 56 lbs For computer models with flat display panels and AMD processors 2 01 kg 4 42 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to ...

Page 123: ...pecify thermal limits for plastic surfaces The computer operates well within this range of temperatures 35 56 cm 14 0 in display specifications Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 56 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m2 nits typical Backlight WLED Total power consumption 3 2 W max Viewing angle 45 horizon...

Page 124: ...etting Single track 1 5 ms 1 0 ms 1 5 ms Average 11 0 ms 14 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms Logical blocks 1 953 525 168 1 465 128 359 976 752 240 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly...

Page 125: ...RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer...

Page 126: ...k to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type help and then select Help and Su...

Page 127: ...em recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery...

Page 128: ...Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering u...

Page 129: ...ter s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 119 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager...

Page 130: ... hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image The HP Recovery partition allows you to perform a minimized image recovery w...

Page 131: ... looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the H...

Page 132: ...re drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufac...

Page 133: ...SB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Performing recovery using the restore media NOTE The ...

Page 134: ...st 4 Select Overview from the panel on the left side of the window and then click Back Up Now NOTE The first time you backup your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 Click the System menu icon...

Page 135: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 136: ...Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 126 Chapter 12 Power cord set requi...

Page 137: ...or size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval n...

Page 138: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 128 Chapter 13 Recycling ...

Page 139: ...dating for Ubuntu Linux computer models 110 updating for Windows computer models 105 Bluetooth label 20 boot order changing HP Recovery Manager for Windows 8 computer models 121 bottom 20 buttons left TouchPad 13 power 15 right TouchPad 13 C caps lock light identifying 14 chipset product description 2 components bottom 17 display 12 left side 10 right side 8 top 13 computer major components 21 com...

Page 140: ...or Windows 8 computer models 120 HP Recovery media creating for Windows 8 computer models 117 recovery for Windows 8 computer models 121 HP Recovery partition for Windows 8 computer models 120 recovery for Windows 8 computer models 120 removing for Windows 8 computer models 121 I integrated webcam identifying 12 internal microphones identifying 12 J jacks audio in microphone 8 audio out headphone ...

Page 141: ...ber computer 19 R recovery discs for Windows 8 computer models 117 121 for Windows 8 computer models 119 HP Recovery Manager for Windows 8 computer models 119 media for Windows 8 computer models 121 starting for Windows 8 computer models 120 supported discs for Windows 8 computer models 117 USB flash drive for Windows 8 computer models 121 using HP Recovery media for Windows 8 computer models 118 ...

Page 142: ...ter models 109 system recovery for Ubuntu Linux computer models 122 for Windows 8 computer models 119 system restore point creating for Windows 8 computer models 117 T top cover removal 67 spare part numbers 24 37 67 TouchPad buttons 13 TouchPad button board removal 77 spare part number 25 36 77 TouchPad zone identifying 13 traveling with the computer 20 U USB 2 0 ports identifying 8 USB 3 0 ports...

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