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HP Pavilion 11 x360 PC Maintenance And Service Manual Download Page 40

3.

Remove the two Phillips PM2.5×8.0 screws 

(2)

 that secure the bottom cover to the computer.

4.

Remove the two Phillips PM2.5×8.0 screws 

(1)

 and the seven Phillips PM2.0×7.0 screws 

(2)

 that secure

the bottom cover to the computer.

32

Chapter 5   Removal and replacement procedures for Authorized Service Provider parts

Summary of Contents for Pavilion 11 x360 PC

Page 1: ...HP Pavilion 11 x360 PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...trued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2014 Document Part Number 798989 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may re...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ag 12 PCID label 13 3 Illustrated parts catalog 14 Computer major components 14 Mass storage devices 17 Display assembly subcomponents 18 Miscellaneous parts 19 Sequential part number listing 20 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostati...

Page 6: ...S 70 Starting Setup Utility BIOS 70 Updating the BIOS 70 Determining the BIOS version 70 Downloading a BIOS update 71 Synchronizing a tablet and keyboard select models only 72 7 Using HP PC Hardware Diagnostics UEFI 73 Downloading HP PC Hardware Diagnostics UEFI to a USB device 73 8 Backing up restoring and recovering 75 Creating recovery media and backups 75 Creating HP Recovery media select mode...

Page 7: ...ery partition select models only 79 9 Specifications 80 Computer specifications 80 Hard drive specifications 81 10 Power cord set requirements 82 Requirements for all countries 82 Requirements for specific countries and regions 82 11 Recycling 84 Index 85 vii ...

Page 8: ...viii ...

Page 9: ...Panel 11 6 in 29 5 cm 1366 768 high definition HD white light emitting diode WLED AntiGlare TouchScreen with MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits slim 3 6 mm Supports low voltage differential signaling LVDS co layout with eDP1 3 PSR Memory One customer accessible upgradable memory module slot Support for DDR3L 1333 MHz DDR3L 1600 MHz downgrade to DDR3L 1333 M...

Page 10: ... 1 1 WiFi and Bluetooth 4 0 Combo Adapter with 1 antenna Realtek RTL8188EE 802 11bgn Wi Fi Adapter with 1 antenna Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter Integrated wireless wide area network WWAN options by way of wireless module Support for the following WWAN formats HP hs3110 HSPA Mobile Broadband Module Compatible with Miracast certified devices External media ...

Page 11: ...W HP Smart AC adapter non PFC with 26 5 mm z height adapter non slim not for India People s Republic of China 65 W HP Smart AC adapter non PFC EM 4 5 mm only for India People s Republic of China Support for the following battery Embedded 2 cell 29 Wh Li ion battery Supports battery fast charge Security Kensington Lock slot TPM Trusted Platform Module Operating system Preinstalled Windows 8 1 Windo...

Page 12: ...d it until it pops out 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed...

Page 13: ...omputer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 3 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or ...

Page 14: ...P Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 7 Volume button Controls speaker volume To decrease speak...

Page 15: ... area networks WLANs 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory no...

Page 16: ...an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees 8 Chapter 2 External component identification ...

Page 17: ...gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 18: ...nent Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External component identification ...

Page 19: ...tion with the esc key or on select models the b key or the spacebar 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keybard feature off or on Top 11 ...

Page 20: ...Part number Product number p n 2 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Model Warranty period 3 Model is the alphanumeric identifier used to locate documents drivers and support for the computer Warranty describes the duration in years of the warranty period for t...

Page 21: ...reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models Non Windows 8 models Service tag and PCID label 13 ...

Page 22: ... continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...m board equipped with includes replacement thermal material Intel Pentium N3540 processor and the Windows 8 1 Standard operating system 789089 501 Intel Pentium N3540 processor and a non Windows 8 operating system 789089 001 Intel Pentium N3530 processor and the Windows 8 1 Standard operating system 764236 501 Intel Pentium N3530 processor and a non Windows 8 operating system 764236 001 Intel Pent...

Page 24: ...5738 001 8 RTC battery includes cable 755735 001 9 Heat sink includes replacement thermal material 755728 001 10 Fan 755729 001 11 Power button board includes cable 755733 001 12 Hard drive does not include hard drive bracket hard drive connector cable or screws 750 GB 5400 rpm 7 0 mm 752099 001 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware...

Page 25: ...ess AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 800296 001 Purple models with WWAN 777407 001 Purple models without WWAN 777406 001 Purple models with the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 800297 001 Mass storage devices Component Spare part number Hard drive does not include hard drive bracket hard drive connector cable or screws 75...

Page 26: ...01 Red models without WWAN 758846 001 Purple models without WWAN 777405 001 Purple models with WWAN 782927 001 2 Display cable 761350 001 3 Webcam 758848 001 4 Display hinge covers For use in red models 758847 001 For use in silver models 759503 001 For use in purple models 777408 001 Sensor board not illustrated 788218 001 Antenna not illustrated 18 Chapter 3 Illustrated parts catalog ...

Page 27: ... in models in Brazil non PFC EM 4 5 mm 3 prong 710412 001 Power cord 3 pin black 1 83 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in the People s Republic of China 755530 AA1 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 75553...

Page 28: ...h 3 82 Ah Li ion battery 752099 005 750 GB 5400 rpm 8 GB hybrid SSD 7 0 mm NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 755740 001 753076 005 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter with 1 antenna 755530 001 Power cord for use in North America 3 pin black 1 83 m 755530 011 Power cord for use i...

Page 29: ...B board includes cable 755735 001 RTC battery includes cable 755736 001 Rubber Feet Kit includes 2 rubber feet 755737 001 Screw Kit 755738 001 Speaker Kit includes left and right speakers and cable 755740 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 755743 001 Bottom cover for use in red models with WWAN 755744 001 Bottom cover for use in silver mod...

Page 30: ...d equipped with an Intel Celeron N2830 processor and the Windows 8 1 Standard operating system for use in models with WWAN includes replacement thermal material 777405 001 Display rear cover for use in purple models without WWAN 777406 001 Bottom cover for use in purple models without WWAN 777407 001 Bottom cover for use in purple models with WWAN 777408 001 Display hinge covers for use in purple ...

Page 31: ...cludes keyboard cable and TouchPad 788218 001 Sensor board 789088 001 System board equipped with an Intel Celeron N2840 processor and a non Windows 8 operating system for use in models without WWAN includes replacement thermal material 789088 501 System board equipped with an Intel Celeron N2840 processor and the Windows 8 1 Standard operating system for use in models without WWAN includes replace...

Page 32: ...0 model numbers Pavilion 11 n100 x360 Pavilion 11 n199 x360 with the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 802266 001 Display assembly 11 6 in 29 5 cm HD anti glare touchscreen for use in HP Pavilion11 x360 model numbers Pavilion 11 n100 x360 Pavilion 11 n199 x360 without the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1...

Page 33: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 34: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 35: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 36: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 37: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 38: ... supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make special note of each...

Page 39: ...hout WWAN 777406 001 Purple models with the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 800297 001 Rubber Kit includes rear feet 755736 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syst...

Page 40: ...ure the bottom cover to the computer 4 Remove the two Phillips PM2 5 8 0 screws 1 and the seven Phillips PM2 0 7 0 screws 2 that secure the bottom cover to the computer 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...ottom cover a cable is connected from the USB audio board installed on the inside of the bottom cover to the system board Be sure not to pull the cable loose when lifting the bottom cover 6 Disconnect the USB audio board cable from the system board by lifting the ZIF connector 1 and then removing the USB audio board cable from the system board connector 2 Reverse this procedure to install the bott...

Page 42: ...ed to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 31 To remove the USB audio board 1 Position the bottom cover upside down 2 Remove the Phillips PM2 0 3 0 screw 1 3 Lift up on the rear of the board and lift the board off the bottom ...

Page 43: ...lates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating s...

Page 44: ...a cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ... the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN a...

Page 46: ...t insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...nd then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid state drive to the system board 2 Remov...

Page 48: ...Reverse this procedure to install the solid state drive 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the hard drive 1 Disc...

Page 50: ...owing steps a Disconnect the hard drive connector cable 1 from the hard drive b Remove the four Phillips PM3 0 3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 755740 001 42 Chapter 5 Removal and replaceme...

Page 51: ...Reverse this procedure to install the hard drive Component replacement procedures 43 ...

Page 52: ...n and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 44 Chapter 5 Removal and replacement procedure...

Page 53: ...tach the RTC battery 2 from the system board The RTC battery is secured with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 45 ...

Page 54: ...ext 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the po...

Page 55: ...2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 47 ...

Page 56: ...g system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Remove the two Phillips PM2 0 3 0 screws 2 that secure the power button bo...

Page 57: ...3 Remove the power button board and cable 3 Reverse this procedure to install the power button board Component replacement procedures 49 ...

Page 58: ...al devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery Remove the fan NOTE You do not have to remove the heat sink to remove the fan You must disengage the tape that secures the fan to the heat sink 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 0 3 0 screws 2 that secure the fan to the system board 3 Detach the...

Page 59: ...ter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery 6 Remove the fan see Fan on page 50 Compo...

Page 60: ...o the fan 3 Remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is u...

Page 61: ...Reverse this procedure to install the heat sink Component replacement procedures 53 ...

Page 62: ...sconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 Remove the battery WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Remove the four Phillips PM2 0 7 0 screws 2 that secu...

Page 63: ...cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 54 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the four Phillips PM2 0 6 0 broadhead screws 2 that secure the speakers to the computer NOTE Make note of the rubber gaskets 3 that fit around ...

Page 64: ... devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 54 Remove the TouchPad button board 1 Disconnect the TouchPad board cable from the system board 1 2 Remove the two Phillips PM2 0 3 0 screws 2 that secure the bracket and then rotate the front of the bracket up and lift it off the computer 4 3 Remove the three Phillips PM2 0 2 ...

Page 65: ...5 Lift the bottom of the touchpad upward 2 and then lift it off the computer 3 Reverse this procedure to install the TouchPad button board Component replacement procedures 57 ...

Page 66: ...Combo Adapter 802266 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and...

Page 67: ... and the two black Phillips PM2 5 5 0 screws 3 that secure the display assembly and bracket to the computer CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 6 Lift the computer to force the hinges to rotate upward to an angle 4 Component replacement procedures 59 ...

Page 68: ...58846 001 for red models without WWAN 758845 001 for silver models without WWAN 777405 001 for purple models without WWAN 782925 001 for silver models with WWAN 782926 001 for red models with WWAN 782927 001 for purple models with WWAN a Remove the two screw covers 1 b Remove the two Phillips PM2 5 4 0 screws 2 that secure the enclosure to the display 60 Chapter 5 Removal and replacement procedure...

Page 69: ... To remove the webcam module NOTE The webcam is available using spare part number 758848 001 a Lift the webcam module 1 enough to gain access to the cable b Disconnect the cable 2 from the module 3 To remove the display hinge covers Component replacement procedures 61 ...

Page 70: ...he bottom hinge cover to the display c Remove the bottom display hinge cover from the display 3 4 To remove the display cable NOTE The display cable is available using spare part number 761350 001 a Disconnect the end of the display cable from the small connector at the bottom of the display panel 1 b Disconnect the display cable from the large connector on the bottom of the display panel 2 62 Cha...

Page 71: ...e sensor board NOTE The sensor board is available using spare part number 788218 001 a Disconnect the cable from the board 1 b Remove the Phillips PM2 0 3 0 screw that secures the board to the display enclosure 2 c Remove the sensor board from the display 3 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 63 ...

Page 72: ...r see Bottom cover on page 31 5 Remove the battery see Battery on page 54 Remove the power connector cable 1 Remove the black Phillips PM2 5 6 0 screw 1 that secures the bracket to the computer and the silver Phillips PM3 0 5 0 screw 2 that secures the right display hinge 2 Open the display assembly right hinge 3 as far as it will open 3 Remove the bracket from the computer 4 4 Disconnect the powe...

Page 73: ...AN 764237 001 Intel Celeron N2830 processor and the Windows 8 1 Standard operating system for use in models without WWAN 764235 501 Intel Celeron N2830 processor and a non Windows 8 operating system for use in models without WWAN 764235 001 Intel Celeron N2820 processor and the Windows 8 1 Standard operating system 755723 501 Intel Celeron N2820 processor and a non Windows 8 operating system 75572...

Page 74: ...rd 1 Disconnect the following cables from the system board 1 Power connector cable 2 Wireless antennas may include one or two antennas 3 Keyboard cable 4 Webcam cable 5 Display cable 6 Power button board cable 7 Fan cable 8 Speaker cable 9 Touchpad board cable 10 Hard drive cable 2 Remove the four Phillips PM2 0 3 0 screws 1 that secure the system board to the computer 66 Chapter 5 Removal and rep...

Page 75: ...3 Remove the system board 2 from the computer Reverse this procedure to install the system board Component replacement procedures 67 ...

Page 76: ...hrough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the hard drive see Hard drive on page 41 6 Remove the fan see Fan on page 50 7 Remove the heat sink see Heat sink on page 51 8 Remove the battery see Battery on page 54 ...

Page 77: ...from the top cover Top covers are available using spare part numbers 759976 001 Red models 756116 001 Silver models 777409 001 Purple models Reverse this procedure to install the keyboard Component replacement procedures 69 ...

Page 78: ...estart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS versio...

Page 79: ...date and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS ...

Page 80: ...to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or if your tablet is connected to AC power 72 Chapter 6 Using Setup Utility ...

Page 81: ...board arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press or tap esc NOTE To start the Setup Utility your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access the Setup Utility Downloading HP...

Page 82: ...Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 74 Chapter 7 Using HP PC Hardware Diagnostics UEFI ...

Page 83: ...mation on creating recovery media see Creating HP Recovery media select models only on page 75 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 77 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 76 NOTE If storage is 3...

Page 84: ...ce such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager yo...

Page 85: ...rmation see Recovering using HP Recovery Manager on page 77 If you have not already created recovery media see Creating HP Recovery media select models only on page 75 On select models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using...

Page 86: ...ory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only T...

Page 87: ...ers or tablets without keyboards attached Turn on or restart the computer quickly press the volume down button and then tap f9 for boot options or Turn on or restart the computer quickly press the Windows button and then tap f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select mod...

Page 88: ...ting 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of tem...

Page 89: ...times typical read including setting Single track 1 1 ms 1 5 ms 1 5 ms Average read write 11 ms 11 13 ms 11 13 ms Maximum 18 ms 22 ms 22 ms Logical blocks 1 285 971 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capa...

Page 90: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 91: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 11 Recycling ...

Page 93: ...ber 18 display hinge cover spare part number 22 display hinge covers removing 61 display hinge covers spare part number 18 display panel product description 1 display rear cover spare part number 22 drives preventing damage 26 DVD RW Double Layer with SuperMulti Drive precautions 26 spare part number 17 20 E electrostatic discharge 27 equipment guidelines 29 esc key identifying 11 Ethernet product...

Page 94: ...er button board removal 48 spare part number 16 21 48 power button identifying 5 power connector cable removal 64 spare part number 15 21 64 power connector identifying 4 power cord set requirements 82 spare part numbers 20 21 power lights identifying 5 power requirements product description 2 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 extern...

Page 95: ...75 T tools required 25 top cover spare part number 22 TouchPad buttons 9 TouchPad button board removal 56 TouchPad zone identifying 9 transporting guidelines 28 U USB 2 0 ports identifying 4 5 USB 3 0 ports identifying 4 USB audio board removing 34 spare part number 17 21 34 V vents identifying 5 video product description 2 volume button 6 W webcam identifying 7 spare part number 22 webcam light i...

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