HP OmniBook XE2, Evaluator Manual

Page: 99 / 106

Features and Support Information
Removing OmniBook Passwords
8-13
Removing OmniBook Passwords
If you forget your password, Hewlett-Packard has a procedure to allow you to
remove it. There is a master password that will unlock each OmniBook. You
must call Technical Support and give acceptable proof-of-ownership of your
OmniBook. The fact that the OmniBook is in the hands of an HP representative
is not evidence of ownership. In addition, HP will not remove a password from
an OmniBook for anyone other than the owner, even if it involves law
enforcement agencies.
To remove the password
Send the following documentation by fax or mail
•
Acceptable proof-of-ownership (sales receipt, purchase order, etc.) with
the following information:
o
OmniBook’s serial number.
o
Owner’s name.
o
Where purchased.
o
Date of purchase.
•
A written password removal request should have the following information:
o
Date of request.
o
Requester’s name, address, and telephone number.
o
From whom was the OmniBook acquired (company, store, gift, etc.).
o
The OmniBook model number (such as OmniBook 7100).
o
The OmniBook's serial number.
o
The requester’s signature. (no typed or electronic signatures).
o
If available, a secondary signature (supervisor, manager, spouse,
previous owner).