HP OMEN 17-cb000 Maintenance And Service Manual Download

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Table 1-1

Product components and their descriptions (continued)

Category

Description

●

8 GB (8 GB × 1 or 4 GB × 2)

Storage

Supports 7.0 mm/7.2 mm, 2.5 in. SATA hard drives

Support for solid-state drive + hard drive

Support for M.2 PCIe/SATA solid-state drive

Accelerometer/hard drive protection support

Single hard drive configurations

1 TB, 7200 rpm, 7.0 mm, 2.5 in.

Dual storage configurations

512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, PCIe, NVMe, TLC solid-state drive

512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

512 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 2 TB, 5400 rpm hard drive

256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive

256 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

NVMe, TLC, M.2 solid-state drive

1 TB, PCIe-3 × 4

512 GB, PCIe-3 × 4

256 GB, PCIe-3 × 4

Intel Optane™ (3D Xpoint) Solution (PCIe) Gen3 × 2 configurations

32 GB (Optane) + 512 GB, PCIe-3 × 2 × 2 solid-state drive

16 GB (Optane) + 1 TB, 7200 rpm hard drive

Audio

Audio brand: Bang & Olufsen

Audio control panel: OMEN Audio Control (supports DTS: X Ultra)

Supports HP Audio Boost 2.0 with discrete amplifier

Dual speakers

Supports Headphone X

Video

HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

RJ-45 (network) jack

Integrated 10/100/1000 NIC

Supports Network Booster

Sensors

Accelerometer

Chapter 1 Product description

Summary of Contents for OMEN 17-cb000

Page 1: ...Maintenance and Service Guide OMEN by HP 17 Laptop PC ...

Page 2: ...echnical or editorial errors or omissions contained herein First Edition May 2019 Document Part Number L64245 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BI...

Page 3: ...ts that should be accessed by only an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safe...

Page 6: ...vi Safety warning notice ...

Page 7: ...vices 19 Display assembly subcomponents 20 Cables 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 24 Drive handling 25 Workstation guidelines 25 Electrostatic discharge information 25 Generating static electricity 26 Preventing electrostatic damage to equipment 26 Personal ...

Page 8: ...ink fan assembly 44 Card reader USB board 47 Power button board 48 System board 49 Thermal sensor board 51 Display assembly 52 Keyboard top cover 59 7 Using Setup Utility BIOS 60 Starting Setup Utility BIOS 60 Updating Setup Utility BIOS 60 Determining the BIOS version 60 Downloading a BIOS update 61 8 Using HP PC Hardware Diagnostics 62 Using HP PC Hardware Diagnostics Windows select products onl...

Page 9: ... Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 65 Customizing Remote HP PC Hardware Diagnostics UEFI settings 65 9 Backing up restoring and recovering 67 Backing up information and creating recovery media 67 Using Windows tools 67 Using the HP Cloud Recovery Download Tool to create recovery media select products only 67 Restoring and recovery 68 Restoring resetting a...

Page 10: ...x ...

Page 11: ...8 GB of dedicated video memory N18E G2 NVIDIA GeForce RTX 2060 with up to 6 GB of dedicated video memory N18E G0 NVIDIA GeForce GTX 1660Ti with up to 6 GB of dedicated video memory N18E G0 NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory N18P G0 Supports HD decode DX12 and HDMI Supports Optimus Supports GPS GPU Performance Scaling Supports VR Supports MR ready Display panel 43 9 c...

Page 12: ...5400 rpm hard drive 256 GB PCIe NVMe TLC x2 RAID 0 solid state drive 1 TB 5400 rpm hard drive 128 GB PCIe NVMe TLC solid state drive 1 TB 7200 rpm hard drive NVMe TLC M 2 solid state drive 1 TB PCIe 3 4 512 GB PCIe 3 4 256 GB PCIe 3 4 Intel Optane 3D Xpoint Solution PCIe Gen3 2 configurations 32 GB Optane 512 GB PCIe 3 2 2 solid state drive 16 GB Optane 1 TB 7200 rpm hard drive Audio Audio brand B...

Page 13: ...tandard aspect video auto adjust panel resolution to fit embedded panel and external monitor connected Mini DisplayPort USB 3 0 Type A ports 3 two on left side one on right side supports HP Sleep Charge right side USB 3 1 Gen 2 Type C port left side supports data transfer DisplayPort 1 4 output up to 7680 3840 60 Hz supports HP Sleep Charge USB 3 1 Gen 2 Type C port with Thunderbolt Gen 3 technolo...

Page 14: ...reinstalled Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plu...

Page 15: ...e share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 3 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transf...

Page 16: ... or a high speed High Definition Multimedia Interface HDMI device 5 Dual Mode DisplayPort connector Connects an optional digital display device such as a high performance monitor or projector 6 USB SuperSpeed ports Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 7 USB Type C port with HP Sleep and Charge Connects a USB device tha...

Page 17: ...ndalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled...

Page 18: ...ogon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices t...

Page 19: ...ponent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 9 ...

Page 20: ...n Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Touchpad light On The touchpad is off Off The touchpad is on 5 Num lock light On Num lock is on When num lock is on the keypad can be used like an external nume...

Page 21: ...ect products only When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see...

Page 22: ...he fn key 4 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 5 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 6 Airplane mode key also referred to as the wireless button Turns the airplane mode and wireless feature on or off NOTE A wireless network must be se...

Page 23: ...scription 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers Produce sound Bottom 13 ...

Page 24: ...label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about ...

Page 25: ...ary by platform System Vitals Monitor the computer status and performance Lighting Customize the keyboard lighting select products only Network Booster View and adjust network priorities and settings Performance Control Optimize the performance of your computer for the task you are performing Gaming Macro Keys Configure the P keys select products only OMEN Game Stream Provide the ability to stream...

Page 26: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...e card reader USB board cable is available as spare part number L57363 001 L57370 001 6 Hard drive NOTE The hard drive connector is available as spare part number L57362 001 2 TB 5400 rpm 912487 850 1 TB 7200 rpm 766644 001 7 Speaker assembly includes cushion L57375 001 8 Battery 4 cell 70 Wh 917724 855 3 cell 52 Wh L08855 855 9 System board includes processor All system boards use the following p...

Page 28: ...8 850 8 GB 937236 850 4 GB L10598 850 13 Power connector cable For use in models with N18P G0 graphics GeForce GTX 1650 200 W L57358 001 For use in models with N18E G0 G1 graphics GeForce GTX 1660Ti RTX 2060 200 W L57359 001 For use in models with N18E G2 G3 graphics GeForce RTX 2070 2080 330 W L60899 001 14 Heat sink NOTE Heat sink appearance may vary Heat sink for use in models with GeForce GTX ...

Page 29: ...7 001 Mass storage devices Table 3 2 Mass storage devices and their descriptions Item Component Spare part number 1 Hard drive 2 TB 5400 rpm 912487 850 1 TB 7200 rpm 766644 001 2 Hard drive connector cable L57362 001 3 Solid state drive M 2 1 TB PCIe Gen 3 4 L57387 001 512 GB PCIe Gen 3 4 L57386 001 512 GB PCIe 32 GB Optane memory L57388 001 256 GB PCIe Gen 3 4 L57385 001 128 GB PCIe Gen 3 2 L5738...

Page 30: ...ncludes panel adhesive tape and bezel adhesive NOTE Display panel adhesive is available as spare part number L57369 001 FHD 60 Hz L57381 001 FHD 144 Hz L57382 001 4 Display hinges left and right includes bezel adhesive L57368 001 5 Display panel webcam cable includes display panel adhesive tape and bezel adhesive For use in FHD 60 Hz displays L57360 001 For use in FHD 144 Hz displays L57361 001 20...

Page 31: ...For use in models with N18P G0 graphics GeForce GTX 1650 200 W L57358 001 For use in models with N18E G0 G1 graphics GeForce GTX 1660Ti RTX 2060 200 W L57359 001 For use in models with N18E G2 G3 graphics GeForce RTX 2070 2080 330 W L60899 001 2 Hard drive connector cable L57362 001 3 Power button board cable L57364 001 4 Display cable includes bezel adhesive and display panel adhesive tape For us...

Page 32: ...le s Republic of China L21930 001 For use in South Africa L22325 001 For use in South Korea L22328 001 For use in Switzerland L22324 001 For use in Taiwan L22329 001 For use in Thailand L22326 001 For use in the United Kingdom L22320 001 Power cord C13 1 0 m For use in Australia L22339 001 For use in Denmark L22334 001 For use in Europe L22333 001 For use in India L22343 001 For use in Israel L223...

Page 33: ...r use in Taiwan L22342 001 For use in Thailand L22338 001 For use in the United Kingdom L22332 001 External optical drive 747080 001 Thermal grease L65268 001 Thermal pad kit L57444 001 HDMI to VGA adapter 701943 001 USB C to USB A adapter 833960 001 Screw Kit L57376 001 Miscellaneous parts 23 ...

Page 34: ...cessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during remova...

Page 35: ...ver the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materia...

Page 36: ... 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components can be packaged together in plastic tubes trays or Styrofoam NOTE As little as 700 V can degrade a product Preventing electrostatic damage to equipme...

Page 37: ...tic damage at the work area take the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle the...

Page 38: ... or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conve...

Page 39: ...nges product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 20 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Prepa...

Page 40: ...Before removing the bottom cover follow this step Prepare the computer for disassembly Preparation for disassembly on page 29 Remove the bottom cover 1 Remove the six Phillips M2 0 16 0 screws 1 and the four Phillips M2 0 6 0 screws 2 from the bottom cover 2 Insert a plastic tool between the bottom cover and the computer chassis 1 and then flex and lift the edge of the bottom cover enough to separ...

Page 41: ...3 Remove the bottom cover from the computer 3 Reverse this procedure to install the bottom cover Component replacement procedures 31 ...

Page 42: ...id state drive or Optane memory module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 The computer offers two solid state drive sockets as shown in the following illustration 1 Primary solid state drive 2 Secondary solid state drive Remove the solid st...

Page 43: ...2 Lift the top of the drive 1 and then pull the drive from the socket 2 Reverse this procedure to install the solid state drive or Optane memory module Component replacement procedures 33 ...

Page 44: ... 38 Remove the memory modules 1 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To...

Page 45: ...hese steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the hard drive assembly 1 Disconnect the hard drive cable from the system board ZIF connector 1 2 Remove the four Phillips M2 0 3 0 screws 2 that secure the hard drive assembly to the computer 3 Lift the ha...

Page 46: ...ps M3 0 3 0 screws 1 from the brackets and then remove the brackets from the hard drive 2 Disconnect the connector from the drive 3 Reverse this procedure to reassemble and install the hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...edures There are as many as 47 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Thermal material Table 6 1 Thermal material description and part number Description Spare part number Thermal grease L65268 001 Thermal pad kit L57444 001 Thermal material must be applied on site and therefo...

Page 48: ...sembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 Remove the battery 1 Remove the four Phillips M2 0 7 0 screws 1 that secure the battery to the computer 2 Lift the battery away from the connector 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery 38 Chapter 6 Removal and replacement procedures for autho...

Page 49: ...nctionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the WLAN module 1 Remove the plastic protector from on top of the antenna terminals on the WLAN module 1 2 Disconnect t...

Page 50: ... antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 51: ...330 W L60899 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the power connector cable 1 Remove the bracket from the connector 1 2 Disconnect the cable from the system board 2 3 Remove the cable from ...

Page 52: ...ottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the two Phillips M2 0 2 0 screws 2 that secure each speaker to the computer 3 Remove cable that runs between the speakers from the clips along the bottom of the computer 3 4 Remove the speaker assembly from the computer 4 Reverse this procedure to i...

Page 53: ...bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the touchpad button board 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Disconnect the cable from the ZIF connector on the system board 2 3 Remove the four Phillips M2 0 3 0 screws 3 that secure the touchpad button board to the computer 4 Remove the touchpad button board from the compute...

Page 54: ...001 Thermal grease L65268 001 Thermal pad kit L57444 001 Before removing the heat sink fan assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 Remove the heat sink fan assembly 1 Disconnect the two fan cables from the system board 1 2 Remove the po...

Page 55: ...may vary IMPORTANT Thermal material must be applied on site and therefore is not included in component spare part kits When removing any part that also requires removal of the heat sink be sure to order and apply thermal material Component replacement procedures 45 ...

Page 56: ...tions on the system board 2 8 Heat sink configuration 2 Apply thermal grease to the integrated processors on the system board 1 Use thermal pads on the remaining locations on the system board 2 Reverse this procedure to install the heat sink fan assembly 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...y on page 29 2 Remove the bottom cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 4 Remove the fan heat sink see Heat sink fan assembly on page 44 Remove the card reader USB board 1 Disconnect the cable from the ZIF connector on the card reader USB board 1 2 Remove the Phillips M2 0 3 5 screw 2 that secures the board to the computer 3 Lift the side of the board up and ...

Page 58: ...Remove the solid state drive see Solid state drive and Optane memory module on page 32 5 Remove the fan heat sink see Heat sink fan assembly on page 44 Remove the power button board 1 Remove the two Phillips M2 0 3 0 screws 1 that secure the board to the computer 2 Rotate board upside down so you can access connector underneath 2 3 Disconnect the cable from the ZIF connector on the board 3 4 Remov...

Page 59: ...y GeForce GTX 1650 L59772 xx1 Intel Core i5 9300H processor and 6 GB of discrete graphics memory GeForce GTX 1660Ti L59773 xx1 Intel Core i5 9300H processor and 4 GB of discrete graphics memory GeForce GTX 1650 L59771 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on pa...

Page 60: ... system board to the computer 3 Lift the left side of the system board 2 and then remove the system board from the computer 3 Reverse this procedure to install the system board 50 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...om cover see Bottom cover on page 30 3 Remove the battery see Battery on page 38 4 Remove the solid state drive see Solid state drive and Optane memory module on page 32 5 Remove the fan heat sink see Heat sink fan assembly on page 44 6 Remove the system board see System board on page 49 Remove the thermal sensor board 1 Disconnect the cable from the ZIF connector on the sensor board 1 2 Remove th...

Page 62: ...na cables from the clips that secure them to the computer chassis 1 2 Remove the two Phillips M2 5 5 0 screws 2 from each hinge 3 Open the computer 3 and then separate the display from the computer 4 4 If it is necessary to replace display assembly subcomponents first remove the bezel a Release the top edge of the display bezel 1 from the display assembly IMPORTANT Be careful not to bend or break ...

Page 63: ...y panel 1 b Roll the tape around the tweezer as you pull the tape out from behind the left and right sides of the panel 2 NOTE You have to pull on the tape multiple times before it is completely removed To avoid tearing the tape pull the tape evenly and carefully Rolling the tape around the tweezer or the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tap...

Page 64: ...l the backing from the bottom of the tape 1 and then install the tape onto both sides of the inside of the display back cover 2 Remove the backing from the top of the tape before installing the display panel 1 Display panel adhesive is available as spare part number L57369 001 6 If it is necessary to remove the webcam module 54 Chapter 6 Removal and replacement procedures for authorized service pr...

Page 65: ...from the display back cover 2 The webcam module is attached to the display back cover with double sided adhesive The webcam is available as spare part number L61453 001 7 If it is necessary to remove the display hinges a Remove the four Phillips M2 0 3 0 screws 1 from each hinge Component replacement procedures 55 ...

Page 66: ...le routing through the right hinge 1 between the hinges 2 and through the left hinge 3 8 If it is necessary to remove the display panel cable a Peel the tape from the display cable connector 1 lift the connector latch 2 and then disconnect the cable from the back of the display panel 3 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...y cable is available as the following spare part numbers L57360 001 FHD 60 Hz displays L57361 001 FHD 144 Hz displays 9 If it is necessary to remove the wireless antennas a Peel the antennas off the top of the display back cover 1 Component replacement procedures 57 ...

Page 68: ...ver 2 The wireless antennas are available as spare part number L57353 001 The display back cover is available as spare part number L57355 001 Reverse this procedure to install the display assembly 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...te legend RGB backlight with Thunderbolt L57380 xx1 Keyboard top cover for use models with 1 zone lighting dragon red legend red backlight with Thunderbolt G sync L62862 0xx1 Keyboard top cover for use models with 4 zone lighting white legend RGB backlight with Thunderbolt G sync L62863 xx1 Table 6 13 Keyboard country codes For use in country or region Spare part number For use in country or regio...

Page 70: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Page 71: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Page 72: ...tant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic ...

Page 73: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Page 74: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 75: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 76: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 66 Chapter 8 Using HP PC Hardware Diagnostic...

Page 77: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 78: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 79: ... W 19 5 V dc 10 3 A 200 W 19 5 V dc 11 8 A 230 W 19 5 V dc 16 92 A 330 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards spe...

Page 80: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 81: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 82: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 83: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 73 ...

Page 84: ...s bottom 13 display 8 keyboard area 9 left side 6 rear 7 right side 5 computer major components 16 connectors Dual Mode DisplayPort 6 power 6 D display assembly removal 52 display back cover spare part number 58 display cable removal 56 spare part number 21 display components 8 display panel product description 1 removal 53 spare part numbers 20 display panel cable spare part numbers 20 57 drive l...

Page 85: ...port with HP Sleep and Charge 5 USB Type C power connector and Thunderbolt port with HP Sleep and Charge 6 USB Type C with HP Sleep and Charge 6 power button board removal 48 spare part number 17 48 power button board cable spare part number 21 power button board cable spare part number 48 power button identifying 11 power connector identifying 6 power connector cable removal 41 spare part number ...

Page 86: ...part number 21 thermal sensor cable spare part number 51 Thunderbolt port with HP Sleep and Charge identifying USB Type C 6 touchpad button board removal 43 spare part numbers 17 43 touchpad buttons identifying 9 touchpad cable spare part number 17 18 touchpad light 10 touchpad zone identifying 9 transporting guidelines 28 traveling with the computer 14 U USB SuperSpeed port with HP Sleep and Char...

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