HP mt20 Maintenance And Service Manual Download Page 8

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6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 67

Using Computer Setup ......................................................................................................................................... 67

Determining the BIOS version and using Setup to update BIOS .................................... 68
Downloading a BIOS update ........................................................................................... 69

Changing the boot order using the f9 prompt .................................................................................. 69

TPM BIOS settings (select products only) ........................................................................................................... 70
Using HP Sure Start (select products only) ......................................................................................................... 70

8 Using HP PC Hardware Diagnostics (UEFI) (Windows only) ............................................................................... 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71

9 Diagnostics and troubleshooting .................................................................................................................. 73

LEDs ..................................................................................................................................................................... 73

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Summary of Contents for mt20

Page 1: ...HP mt20 Mobile Thin Client Maintenance and Service Guide ...

Page 2: ...tures may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not su...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ...mponents 17 Plastics Kit 18 Miscellaneous parts 19 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 Equipment guidelines 24 5 Removal and replacement procedures for Customer...

Page 8: ...y assembly 60 Power connector and cable 66 7 Computer Setup BIOS TPM and HP Sure Start 67 Using Computer Setup 67 Starting Computer Setup 67 Navigating and selecting in Computer Setup 67 Restoring factory settings in Computer Setup 67 Updating the BIOS 68 Determining the BIOS version and using Setup to update BIOS 68 Downloading a BIOS update 69 Changing the boot order using the f9 prompt 69 TPM B...

Page 9: ...PXE server 81 10 HP ThinUpdate 82 11 Device management 83 12 Specifications 84 Computer specifications 84 35 6 cm 14 0 in display specifications 85 Solid state drive specifications 85 13 Statement of memory volatility 86 Nonvolatile memory usage 89 Questions and answers 91 Using HP Sure Start select models only 92 14 Power cord set requirements 93 Requirements for all countries and regions 93 Requ...

Page 10: ...x ...

Page 11: ... storage 128 GB M 2 2280 SSD NGFF SATA 3 Audio Visual HD audio with DTS Studio Sound Integrated camera 720p HD Stereo speakers 2 Supports no camera option Integrated dual array microphone webcam models only Integrated mono microphone non webcam models only Headphone microphone combo jack Ethernet Realtek RTL8111HSH 10 100 1000 S3 S4 S5 wake on LAN AC mode and battery mode Wireless networking Wirel...

Page 12: ... finger tap App switch 4 finger tap Action Center NOTE ThinPro Smart Zero does not support the Windows 10 gestures Power requirements AC adapters 65 W Smart AC adapter 4 5 mm 45 W Smart AC adapter 4 5 mm 45 W Smart AC adapter 2 prong 4 5 mm Power cords 3 wire plug 1 8 m 3 wire plug 1 0 m 2 wire plug 1 0 m Battery 3 cell 48 Wh 4 21 Whr Li ion battery Security Security lock TPM 2 0 SLB9670 Infineon ...

Page 13: ...Category Description M 2 solid state drive Memory module WLAN module Keyboard 3 ...

Page 14: ...ner or USB hub 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack status lights Connects a network cable Green left The network is connected Amber right Activity...

Page 15: ... Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety informati...

Page 16: ...ine using streaming video To use the camera in Windows Type camera in the taskbar search box and then select Camera In ThinPro Smart Zero the webcam can only be used within a session The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regul...

Page 17: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 18: ...ower 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all w...

Page 19: ...efly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer In Windows to learn more about your power settings see your power options Type power in the taskbar search box and then se...

Page 20: ...No local function Functions as follows in a remote session to a Windows computer Windows Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an external numeric keypad ...

Page 21: ...E To conserve battery power turn off this feature Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Decreases the screen brightness incrementally as long...

Page 22: ...ntal agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycl...

Page 23: ...ibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name 2 Product ID number 3 Seria...

Page 24: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details 14 Chapter 3 Illustrated parts catalog ...

Page 25: ...y 905705 001 7 Fan 905706 001 8 Heat sink assembly UMA includes replacement thermal material 910980 001 9 System board with Intel Celeron 3865U processor includes replacement thermal material 921339 301 10 USB audio board 905713 001 11 Hard drive cable not spared 12 WLAN module Intel Dual Band Wireless AC 3168 802 11ac 1 1 Wi Fi Bluetooth 4 2 combination adapter 852511 001 13 M 2 solid state drive...

Page 26: ...Cable Kit Item Description Spare part number Cable Kit 905707 001 1 Function board cable 2 USB board cable 3 Power button board cable 4 TouchPad cable 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...n Spare part number 1 Display bezel Models without a webcam 905693 001 Models with a webcam 905692 001 2 Webcam module 826271 002 3 Hinge covers left and right 905699 001 4 Display webcam cable assembly 905696 001 Display components 17 ...

Page 28: ...nge Right hinge 7 Display panel raw HD 839668 002 8 Display rear cover includes wireless antennas 905694 001 Plastics Kit Item Description Spare part number Plastics Kit 905703 001 1 Main service door 2 Fingerprint reader bracket fingerprint reader not available on this product 3 Fingerprint reader insert 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...um Finland France Germany the Netherlands Norway and Sweden 213350 001 India 404827 001 Israel 398063 001 Italy 213352 001 Japan 349756 001 North America 213349 001 People s Republic of China 286497 001 South Africa 361240 001 South Korea 267836 001 Switzerland 213354 001 Taiwan 393313 001 Thailand 285096 001 United Kingdom and Singapore 213351 001 Power cord 3 pin C5 black 1 00 m for use in Argen...

Page 30: ...08 Switzerland 213354 008 Taiwan 393313 003 Thailand 285096 006 United Kingdom and Singapore 213351 008 Power cord 3 pin C7 black 1 00 m for use in Japan 190548 003 Screw Kit 912377 001 HP keyed cable lock 840158 001 HP Smart AC Adapter dongle 7 4 mm 734734 001 HP USB C to USB 3 0 Adapter 814618 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoi...

Page 32: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Page 33: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Page 34: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 35: ...er See Labels on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Safe mode Before removing internal components you must place the comput...

Page 36: ...rnation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 25 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service door 1 Main service do...

Page 37: ...e most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 25 3 Disconnect all external...

Page 38: ...rom the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 39: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door see Service door on page 26 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable ...

Page 40: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service door on page 26 Remove the solid state drive 1 Remove the Phillips PM2 0 4 0 screw 1 that secures the solid state drive to the computer The edge of the module opposite the slot rises away ...

Page 42: ...hailand 281 Germany 041 Northern Africa FP1 Turkey 141 Greece 151 Portugal 131 United Kingdom 031 Hungary 211 Russia 251 United States 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Sa...

Page 43: ...rotate the keyboard until it rests on the palm rest 2 NOTE A cable or cables connect the bottom of the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 4 Disconnect the keyboard cable by lifting the connector latch 1 and then disconnect the keyboard cable from the system board 2 Component replacement procedures 33 ...

Page 44: ...cable by lifting the connector latch 3 and then disconnect the cable from the system board 4 6 Remove the keyboard 5 Reverse this procedure to install the keyboard 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...h screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining displ...

Page 46: ... the front toward you and then open it 2 Flex the inside of the top edge 1 left and right sides 2 and the inside of the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel 4 4 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam mic...

Page 47: ...lay panel to the enclosure b Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 1 and then disconnect the cable 2 Component replacement procedures 37 ...

Page 48: ... panel from the computer 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...al devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the 10 Torx...

Page 50: ...top cover to the computer 6 Disconnect the following cables from the system board 1 Speaker cable 2 Function board cable 3 Power button board cable 4 Touchpad board cable 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...7 Rotate the bottom of the top cover upward 1 and then lift the top cover off the computer 2 Reverse this procedure to install the top cover Component replacement procedures 41 ...

Page 52: ...Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 Remove the power button board 1 Position the top cover upside down 2 Disconnect the cable from the connec...

Page 53: ...5 If you need to replace the cable note the cable routing path inside of the top cover 5 Reverse this procedure to install the power button board Component replacement procedures 43 ...

Page 54: ...ternal devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 Remove the function board 1 Position the top cover upside down...

Page 55: ...4 Lift the right side of the board 3 and then slide the board to the right to remove it from the top cover 4 Reverse this procedure to install the function board Component replacement procedures 45 ...

Page 56: ...omputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0 3 0 screws 1 that secure the speaker asse...

Page 57: ...nect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 Remove the TouchPad assembly NOTE Before you remove the TouchPad assembly make sure nothing memory card or plas...

Page 58: ...replace the TouchPad assembly cable note how it is routed in the top cover 5 Reverse this procedure to install the TouchPad assembly 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...er by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 Remove the USB audio board 1 Position the computer upright on a flat surface 2 Disconnect the cable from the board 1 3 Remove the 2 Phillips ...

Page 60: ... AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 d USB audio board see USB audio board on page 49 To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent l...

Page 61: ...3 Rotate the top of the battery upward 2 and then lift the battery out of the computer 3 Reverse this procedure to install the battery Component replacement procedures 51 ...

Page 62: ...r If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 50 and then r...

Page 63: ...4 Lift the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 53 ...

Page 64: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 d USB audio board see USB audio board on page 49 e Battery see Battery on page 50 When replacing the system board be sure to remove the following components as applicable...

Page 65: ...e 3 Phillips PM2 5 5 0 screws 1 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 2 5 Rotate the left side of the system board upward 3 6 Pull the hard drive cable through the hole in the chassis when removing the system board 4 Component replacement procedures 55 ...

Page 66: ...d away from the connectors on the side of the chassis to remove it from the computer 5 Reverse this procedure to install the system board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...et and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b WLAN module see WLAN Bluetooth combo card on page 29 c Keyboard see Keyboard on page 32 d Top cover see Top cover on page 39 e USB audio board see USB audio board on page 49 f Battery see Battery on page 50 g System board see System board on page 54 Remove the RTC ...

Page 68: ...rd from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b WLAN module see WLAN Bluetooth combo card on page 29 c Keyboard see Keyboard on page 32 d Top cover see Top cover on page 39 e USB audio board see USB audio board on page 49 f Battery see Battery on page 50 g Fan see Fan on page 52 h System board...

Page 69: ...material from the surfaces of the system board components 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly Component replacement procedures 59 ...

Page 70: ...shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b WLAN module see WLAN Bluetooth combo card on page 29 c Keyboard see Key...

Page 71: ...ables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 6 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure Component replacement procedures 61 ...

Page 72: ...e following spare part numbers 905693 001 Models with a webcam 905692 001 Models without a webcam NOTE The display will not be connected to the computer as shown in the following image 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...the module 2 The webcam module is available using spare part number 826271 002 9 If it is necessary to remove or replace the display panel remove the 4 Phillips PM2 0 3 0 screws 1 that secure the display panel to the enclosure 10 Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel Component replacement procedures 63 ...

Page 74: ...ay panels are available using spare part number 839668 002 13 If it is necessary to remove or replace the hinge covers remove the 2 Phillips PM2 5 2 5 screws 1 that secure the hinge covers to the display enclosure 14 Remove the hinge covers from the display hinges 2 Display hinge covers are available using spare part number 905699 001 64 Chapter 6 Removal and replacement procedures for Authorized ...

Page 75: ...mber 905698 001 17 If it is necessary to replace the display webcam cable remove the webcam cable from the clips in the display enclosure 1 and the clips at the bottom of the display enclosure 2 18 Remove the cable from the display enclosure 3 The display webcam cable is available using spare part number 905696 001 The display enclosure is available using spare part number 905694 001 Reverse this ...

Page 76: ...he AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 26 b Keyboard see Keyboard on page 32 c Top cover see Top cover on page 39 d USB audio board see USB audio board on page 49 e Battery see Battery on page 50 f Display assembly see Display assembly on page 60 Remove the power cable 1 Disconnect the cable from t...

Page 77: ...board arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus ch...

Page 78: ...he file Determining the BIOS version and using Setup to update BIOS To decide whether you need to update Computer Setup BIOS first determine the BIOS version also known as ROM date and System BIOS on your computer ThinPro or Smart Zero On the General tab on the System Information application by pressing the I icon on the taskbar To use Computer Setup to update BIOS 1 Download the BIOS from www hp ...

Page 79: ... to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions th...

Page 80: ...stem To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 67 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted o...

Page 81: ...BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 71 b Solid state drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions N...

Page 82: ...he product name or number or Select Identify now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 72 Chapter 8 Using HP PC Hardware Diagnostics UEFI Windows only ...

Page 83: ...on and initialization NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video subsystem is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client Th...

Page 84: ...quence At power on the flash boot block code initializes the hardware to a known state then performs basic power on diagnostic tests to determine the integrity of the hardware Initialization performs the following functions 1 Initializes CPU and memory controller 2 Initializes and configures all PCI devices 3 Initializes video software 4 Initializes the video to a known state 5 Initializes USB dev...

Page 85: ...be performed Not all diagnostic lights and audible codes are available on all models Table 9 3 Diagnostic front panel LEDs and audible codes Activity Beeps Possible Cause Recommended Action White Power LED On None Computer on None White Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode No action required Press any key or move the mouse...

Page 86: ...ower LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pre video graphics error For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes eight times once every ...

Page 87: ...e or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amoun...

Page 88: ... not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test using F2 Diagnostics 2 A...

Page 89: ...d inside the RJ 45 connector on the top rear panel of the thin client Indicator lights are visible when the connector is installed 1 Verify that the network is not down 2 Make sure the RJ 45 cable is good by installing the RJ 45 cable onto a known working device if a network signal is detected then the cable is good 3 Verify the power supply is good by replacing the power cable to the unit with a ...

Page 90: ...wn or a bad system board Contact the Call Center for service for the bad system board DHCP IP Information from server If no DHCP IP information there is no network connection This may be caused by a bad cable the server is down or a bad system board Contact the Call Center for service for the bad system board If you are running in a Microsoft RIS PXE environment go to step 2 If you are running in ...

Page 91: ...nce Additionally refer to the following For Windows Server 2008 R2 http technet microsoft com en us library 7d837d88 6d8e 420c b68f a5b4baeb5248 aspx For Windows Server 2012 http technet microsoft com en us library jj648426 aspx The services listed below must be running and they may be running on different servers 1 Domain Name Service DNS 2 Remote Installation Services RIS NOTE Active Directory D...

Page 92: ...Drive Management feature lets you do the following Create a bootable USB flash drive from an image file on local storage Copy a Windows operating system image ibr file from a USB flash drive to local storage Restore a USB flash drive layout You can use a bootable USB flash drive created with HP ThinUpdate to deploy an HP thin client image to another HP thin client of the same model with the same o...

Page 93: ...management tool used to manage the full life cycle of HP thin clients to include Discover Asset Management Deployment and Configuration For more information on HP Device Manager please visit www hp com go hpdm If you wish to manage the thin client with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 83 ...

Page 94: ... 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 40 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonope...

Page 95: ...rm factor M 2 2280 D2 B M Transfer rate up to 540 MB sec Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions an...

Page 96: ...gh l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore Defaults instead...

Page 97: ...d retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message ...

Page 98: ...S Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to r...

Page 99: ...rt select models only on page 92 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 Bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programme...

Page 100: ...ent Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates...

Page 101: ...S is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS ...

Page 102: ...ecure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection t...

Page 103: ...t All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of a...

Page 104: ... must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler...

Page 105: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 95 ...

Page 106: ...emoval 35 60 spare part numbers 17 60 display bezel removing 36 spare part numbers 17 Display Hinge Kit spare part numbers 18 display panel product description 1 removing 37 display rear cover spare part number 18 display specifications 85 drive light identifying 5 E electrostatic discharge 22 error codes 75 messages 77 esc key identifying 10 Ethernet product description 1 external media cards pro...

Page 107: ...g 4 power cord set requirements 93 spare part numbers 19 20 power lights 8 power requirements product description 2 power on diagnostic tests 74 power on sequence 74 processor product description 1 product description audio 1 display panel 1 Ethernet 1 external media cards 1 graphics 1 keyboard 2 memory module 1 microphone 1 mini card 1 operating system 2 pointing devices 2 ports 1 power requireme...

Page 108: ... 13 troubleshooting 79 U USB 3 0 port 4 USB legacy support 67 USB ports identifying 4 USB Type C charging port identifying 4 USB audio board removal 49 spare part number 15 49 V vents identifying 5 12 W Wake on LAN WOL 74 webcam 6 product description 1 webcam light identifying 6 webcam module removal 63 spare part number 17 webcam identifying 6 webcam microphone cable removing 37 webcam microphone...

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HP mt20, Maintenance And Service Manual

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