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HP Model 712/100 - Workstation, Handbook

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HP Model 712/100 - Workstation Handbook Download Page 73

4–14

Troubleshooting

Running System Verification Tests

HP–UX uses a diagnostics product called SupportWave. SupportWave contains the
Support Tools Manager so that you can verify the system operation.

You can access the Support Tools Manager while in a terminal window. If you are
using HP VUE as your interface, you can also access the Support Tools Manager
through the sys_admin directory.

Three interfaces are available with the Support Tools Manager: a command line in-
terface (accessed through the cstm command), a menu–driven interface (accessed
through the mstm command), and the graphical user interface (accessed through the
xstm command).

For more information on SupportWave user interfaces, see the online man pages by
entering the following at a command line prompt:

man  cstm  

Enter

man  mstm  

Enter

man  xstm  

Enter

To run SupportWave from either HP VUE or the HP–UX command line shell, per-
form the following steps:

1.

In a terminal window, type the following at the 

#

 prompt to invoke the com-

mand line interface:

# cstm  –m  

Enter

2.

The following screen appears:

********************************************************************************

******

******

******

SUPPORT TOOLS MANAGER

******

******

******

******

Command Line Interface

******

******

******

******

Version  x.xx.xx

******

******

******

******

Part Number  xxxxx–xxxxx

******

******

******

******

(C) Copyright Hewlett Packard Co. xxxx

******

******

All Rights Reserved

******

******

******

********************************************************************************

Please Wait. System mapping in progress . . .

Please type HELP or ? to list available commands.

CSTM>

Summary of Contents for Model 712/100 - Workstation

Page 1: ...For root Printed on Wed Sep 4 1996 13 50 18 From book sh_a2615_90617 Document frtmtr Last saved on Tue Jul 25 1995 07 29 04 ...

Page 2: ...Service Handbook Model 712 Workstations HP Part Number A2615 90039 Hewlett Packard Company 3404 East Harmony Road Fort Collins CO 80525 ...

Page 3: ...m your local Sales and Service Office CopyrightE Hewlett Packard Company 1995 This document contains information which is protected by copyright All rights are reserved Reproduction adapta tion or translation without prior written permission is prohibited except as allowed under the copyright laws Restricted Right Legend Use duplication or disclosure by the U S Government Department of Defense is ...

Page 4: ...e merged into the manual by the user The manual printing date and part number indicate its current edition The printing date changes when a new edition is printed Minor corrections and updates which are incorporated at reprint do not cause the date to change The manual part number changes when extensive technical changes are incorporated September 1993 Edition 1 December 1993 Edition 2 June 1995 E...

Page 5: ...C rules These limits are designed to provide reasonable protection against harmful in terference when the equipment is operated in a com mercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential ar...

Page 6: ...Precautions Electrostatic charges can damage the integrated circuits on printed circuit boards To prevent such damage from occurring observe the following precautions when un packing and installing the board D Stand on a static free mat D Wear a static strap to ensure that any accumulated electrostatic charge dis charges from your body to ground D Connect all equipment together including the stati...

Page 7: ...e laser beam cannot escape from the machine during any phase of user operation LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP A2655A CD ROM lukulaite sisältää laitteensisäisen CD ROM yksikön joka on laserlaite Kyseinen CD ROM yksikkö on käyttäjän kannalta turvallinen luokan 1 laserlaite Normaalissa käytössä yksikön suojakotelo estää lasersäteen pääsyn laitteen ulkopuo lelle CD ROM ...

Page 8: ...vii IEC 825 Class 1 Laser Labels CLASS 1 LASER PRODUCT LASER KLASSE 1 ...

Page 9: ...ent peuvent être exposés quand le cache de l unité n est pas en place Pour éviter des blessures faire très attention lors de l installation de modules supplémentaires par le client WARNING Disconnect power plug from wall outlet or source power before moving or removing the device or installing add on components WARNUNG Entfernen Sie die Stromzuführung von der Steckdose oder der Stromquelle bevor S...

Page 10: ...ourant c a spécialisée accessible WARNING Use only power supply Model ETYHP127MM with A2656A Tape Drive AVERTISSEMENT Utiliser seulement le bloc d alimentation ETHYP127MM pour le dérouleur de bande A2656A WARNING Use only power supply Model ETYHP127MM with A2657A Hard Disk Drive AVERTISSEMENT Utiliser seulement le bloc d alimentation ETHYP127MM pour le disque dur A2657A WARNING Use only power supp...

Page 11: ...x ...

Page 12: ...For root Printed on Wed Sep 4 1996 13 50 21 From book sh_a2615_90617 Document toc real Last saved on Thu Jun 1 1995 08 09 55 ...

Page 13: ... 1 6 RS 232 Serial Input Output Connector 1 6 Monitor Connector 1 6 SCSI Connector 1 6 PS2 Connectors 1 7 HP Parallel I O Connector 1 7 Audio Connectors 1 7 Optional TeleShare Board Connectors 1 7 Optional Expansion Board Connectors 1 7 Monitor Controls Connectors and Indicators 1 8 Keyboard 1 13 Operating System Overview 1 16 Environmental Installation PM 2 1 Environmental Specifications 2 1 Regu...

Page 14: ...unning System Verification Tests 4 14 Running ODE Based Diagnostics 4 16 Field Replaceable Units 5 1 Exchange and Nonexchange Part Numbers 5 1 System Unit FRUs 5 2 Monitors Keyboards and Mouse 5 5 External Storage Unit FRUs 5 6 Hard Disk Drive A2657A C2963 64A 5 7 DDS Format Tape Drive A2656A C2954A 5 9 CD ROM Drive A2655A C2943A 5 11 System Unit FRU Removal and Replacement 5 13 Stand 5 14 Top Cov...

Page 15: ...am 6 4 Reference 7 1 Installation Manual 7 1 Service Manuals 7 1 Reference Manuals 7 1 Service Notes 8 1 HP A2094 Color Monitors 8 3 Cables 8 4 Timing 8 4 Boot Console User Interface 9 1 Accessing the Boot Console User Interface 9 1 Entering the Boot Administration Mode 9 2 Boot Administration Commands 9 2 Stable Storage 9 3 ISL Environment 9 3 Invoking the ISL Environment from a SCSI Device 9 4 I...

Page 16: ... 9 3 9 Micropolis 1 GB Winchester Drive Jumpers 3 10 3 10 CD ROM SCSI Address Jumper Settings 3 11 3 11 DDS Tape SCSI Address Jumper Settings 3 12 3 12 Floppy Jumper 3 13 3 13 Memory Connectors 3 14 3 14 Model 712 100 Memory Connectors 3 15 4 1 LED Not Lit 4 2 4 2 Troubleshooting the Model 712 4 3 5 1 System Unit Illustrated Parts Breakdown 5 2 5 2 External Hard Disk Illustrated Parts Breakdown 5 ...

Page 17: ... External CD ROM Drive 5 45 5 31 Removing the Cover CD ROM 5 46 5 32 Removing the Fan LED Assembly CD ROM 5 47 6 1 Power Distribution Diagram 6 1 6 2 System Unit Functional Block Diagram 6 4 8 1 HP A2094 Monitor 8 3 Tables 1 1 Serial I O Pins 1 6 1 2 PC Keyboard to ITF Keyboard Equivalent Keys 1 14 2 1 Environmental Specifications for Model 712 2 1 3 1 Default SCSI IDs 3 1 4 1 PIM Action Table 4 5...

Page 18: ... 10 5 9 External DDS Tape Nonexchange Assemblies 5 10 5 10 External CD ROM Exchange Assemblies 5 12 5 11 External CD ROM Nonexchange Assemblies 5 12 6 1 CPU Board Power Pinouts 6 2 6 2 Floppy Drive Power Pinouts 6 2 6 3 Hard Disk Drive Power Pinouts 6 3 6 4 Fan Power Pinouts 6 3 6 5 LED Power Pinouts 6 3 ...

Page 19: ...For root Printed on Wed Sep 4 1996 13 50 27 From book sh_a2615_90617 Document chap_1 Last saved on Wed May 31 1995 09 25 48 ...

Page 20: ... for 712 100 Source and binary code compatible with Series 700 product family Main Memory 16 128 MB 16 192 MB in 712 100 Mass Storage Optional One 3 5 inch hard disk drive internal SCSI 2 GB 1 GB 525 MB 270 MB Note Hard disk drives use special firmware to optimize performance One 3 5 inch floppy disk drive internal non SCSI 2 MB unformatted Formats include 1 44 MB and NEC 1 2 MB C2963A hard disk d...

Page 21: ...LT 1 of SCSI 2 50 pin high density connector Terminator not required when no cable attached Active terminator required when cable is attached PS2 keyboard and mouse ports Standard mini din connectors Audio Channels 2 in 2 out Resolution 16 bits Sampling Rate Up to 48 KHz Connectors 1 8 Stereo head set out 1 8 Stereo line in 1 8 Mono microphone input with 5v phantom voltage for Electret type microp...

Page 22: ...ional monitor same type as system unit s Optional I O supported by single TeleShare slot TeleShare board integrates the telephone into the workstation environment System Unit Front Panel Controls and LEDs Before powering on the system you should become familiar with the system unit controls Figure 1 1 shows the locations of the system unit front panel controls and LEDs System Power LED System Powe...

Page 23: ... This button removes floppy diskettes from the drive Floppy Drive Activity LED If a floppy drive is installed in your workstation an activity LED is located on the right side of the front panel This LED flashes to indicate use System Unit Rear Panel Connectors This section describes the following connectors on the system unit s rear panel Power cord connector 802 3 AUI LAN connector 802 3 TP Twist...

Page 24: ... Connector Keyboard PS2 Connector Parallel Connector TeleShare Board Slot optional Audio IN Microphone Connector VGA Monitor Connector Mouse PS2 Connector SCSI 2 Connector LAN TP Connector LAN AUI Connector Power Cord Connector Figure 1 2 System Unit Rear Panel Connectors Power Cord Connector Plug the workstation s power cord into the power cord connector to provide ac power to the system ...

Page 25: ...is programmable You can set functions such as bit rate character length parity and stop bits The SIO Port is used as an interface for serial asynchro nous devices to the CPU The port operates at up to a 19 2 K baud rate Table 1 1 shows the SIO connector pin listings The serial connector is a 9 pin D sub connector Signal names are those specified in the EIA RS 232 standard Table 1 1 Serial I O Pins...

Page 26: ...OUT connector is a stereo headphone output The Audio Mic IN connector is a mono microphone input The ring connector of the microphone jack supplies 5 volts dc for microphones that require it The audio line in connector is a standard stereo audio mini jack and uses audio line levels For more informa tion on the audio capability of the workstation see the Audio Users Guide Optional TeleShare Board C...

Page 27: ...etic charge from the face of the monitor Magnetic distur bances such as picture distortion or color impurity can be caused by either moving the monitor from one place to another or swiveling the monitor on its base Refer to the manual that came with the monitor for information on any other controls that may be present on the monitor The following figures illustrate the monitors for the workstation...

Page 28: ...Product Information 1 9 Front 1 Power ON OFF Button 2 Power LED 3 Brightness Toggle Rear Video Cable Power Cable 1 2 3 Figure 1 3 12 Inch Flat Panel 1024x768 Display Model A2882A ...

Page 29: ...metry 3 Width 4 Height 5 Horizontal Position 6 Vertical Position 7 Brightness 8 Contrast 9 Power On LED 10 Power ON OFF Button Front 5 4 3 2 1 6 7 8 9 10 Power Connector Rear Video Cable Figure 1 4 15 Inch Color 1024x768 Monitor Model D1196A ...

Page 30: ...Product Information 1 11 Front Rear Power Connector 1 Brightness 2 Contrast 3 Power ON OFF Button 1 3 2 Video Cable Figure 1 5 17 Inch Color 1024x768 Monitor Model A2287A A2287B ...

Page 31: ...e to bottom three RGB connectors 1 V STAT 2 H STAT 3 V CENT 4 Brightness 5 Contrast 6 Power On LED 7 Power ON OFF Button Power Connector RGB Cable Connectors Front Rear 1 2 3 4 5 7 6 Figure 1 6 19 Inch Color 1280x1024 Monitor Model A2094A A2094B ...

Page 32: ...from the other keyboard or may be generated by a different key Codes that are generated when a key is pressed are called keycodes Some applications expect to use keycodes generated by keys existing on one of the keyboards the ITF keyboard for example Since the keys do not exist on the other keyboard the PC keyboard for example an accommodation must be made if the PC keyboard is to be used In most ...

Page 33: ...een SysReq Menu Scroll Lock Stop Pause Break Break Reset Page Up Prev Num Lock System User End Select Page Down Next Enter Return Alt left Extend Char left Alt right Extend Char right No Equivalent Clear Line No Equivalent Clear Display No Equivalent Insert Line No Equivalent Delete Line No Equivalent Print Enter No Equivalent number pad No Equivalent Tab number pad Continued ...

Page 34: ...ifted Pause Break Shifted Break Reset Shifted Num Lock Shifted System User Shifted 0 Ins number pad 0 number pad 1 End number pad 1 number pad 2 B number pad 2 number pad 3 Pg Dn number pad 3 number pad 4 A number pad 4 number pad 6 number pad 6 number pad 7 Home number pad 7 number pad 8 Y number pad 8 number pad 9 Pg Up number pad 9 number pad Del number pad number pad Ctrl left Ctrl Ctrl right ...

Page 35: ...erating system version 9 03 or later The Model 712 100 uses HP UX version 9 05 or later Instant Ignition systems sys tems with preloaded software have X windows and a Hewlett Packard graphical user interface such as HP VUE or RTW installed and configured See the user s guide for more information ...

Page 36: ...For root Printed on Wed Sep 4 1996 13 50 33 From book sh_a2615_90617 Document chap_2 Last saved on Thu Jun 1 1995 07 21 06 ...

Page 37: ...nmental specifications for the Model 712 workstation Table 2 1 Environmental Specifications for Model 712 Type Specification Operating Temperature 5 to 40 C 41 to 104 F Non Operating Temperature 40 to 60 C 40 to 140 F Humidity 15 85 maximum operating 40 C Operating Altitude 3050 m Acoustic 5 C to 30 C 4 4 BELS sound power 30 C to 40 C 5 2 BELS sound power Electrical Input 90 to 132 Vac or 198 to 2...

Page 38: ...s A VCCI Class 1 EN55022 CISPR 22 Class A Installation Refer to the following manuals for system installation information Hardware Installation Guide Model 712 Part Number A2615 90600 The user s guide that shipped with the workstation Preventive Maintenance The system unit requires no preventive maintenance Some removable media storage devices require operator preventive maintenance Refer to the M...

Page 39: ...Environmental Installation PM 2 3 ...

Page 40: ...For root Printed on Wed Sep 4 1996 13 50 48 From book sh_a2615_90617 Document chap_3 Last saved on Thu Jun 1 1995 06 47 42 ...

Page 41: ...l and external storage devices Figure 3 1 through Figure 3 11 show the SCSI ID settings for the Model 712 internal hard disk and the external C2943A CD ROM C2963 4A hard disk and C2954A DDS Tape mass storage devices Figure 3 12 shows the jumper configuration for the floppy drive which is not a SCSI device NOTICES The SCSI terminators must be removed from all in ternal SCSI devices An external term...

Page 42: ...guration SCSI ID 6 LED First Drive Second Drive A2 A1 A0 SCSI ID 5 Terminator Resistor Modules Must Be Removed SCSI ID 4 SCSI ID 3 SCSI ID 2 SCSI ID 1 SCSI ID 0 Figure 3 1 Quantum 120 MB Winchester Drive Jumpers ...

Page 43: ... ID 5 SCSI ID 4 SCSI ID 3 SCSI ID 2 SCSI ID 1 SCSI ID 0 Product Option NOTICE Jumpers A0 A1 and A2 are the SCSI ID jumpers The jumper Prod uct Option should be in place LED Terminator Resistor Modules Must Be Removed Figure 3 2 Quantum 270 MB Winchester Drive Jumpers ...

Page 44: ...rm Enable and WS should be removed and the jump er Enable Parity should be in place SCSI ID 6 LED First Drive Second Drive Sync Spindle Term Enable Enable Parity Wait Spin A0 A1 A2 SCSI ID 5 SCSI ID 4 SCSI ID 3 SCSI ID 2 SCSI ID 1 SCSI ID 0 Figure 3 3 Quantum 525 MB Winchester Drive Jumpers ...

Page 45: ...nt View LED Bottom View Front 8 9 10 6 7 SCSI ID NOTICE The last three jumpers 8 9 and 10 are the SCSI ID jumpers Jumpers 1 2 and 7 should be removed and jumpers 3 4 5 and 6 should be in place First Drive Second Drive Terminator Power 6 5 4 3 2 1 0 SCSI ID 1 2 3 4 5 8 9 10 6 7 Figure 3 4 Hewlett Packard 1 GB Winchester Drive Jumpers ...

Page 46: ...3 6 Configuration SCSI ID 6 5 4 3 2 1 0 1 GB is Model HPC3324A 2 GB is Model HPC3325A Figure 3 5 Hewlett Packard 1 GB and 2 GB Low Profile Drive Jumpers ...

Page 47: ... Terminator Power NOTICE The first three jumpers 1 2 and 3 should be removed The SCSI ID jumpers are jumpers 4 5 and 6 SCSI ID 6 1 2 3 4 5 First Drive Second Drive 6 5 4 3 2 1 0 1 Reserved 2 LED 3 Sync Spindle 4 A0 5 A1 6 A2 Figure 3 6 Seagate 525 MB or Seagate 1 GB Winchester Drive Jumpers ...

Page 48: ...3 8 Configuration SCSI ID 6 5 4 3 2 1 0 1 2 3 4 5 6 Terminator Power Parity Enable Figure 3 7 Seagate 1 GB and 2 GB Low Profile Disk Drive Jumpers ...

Page 49: ...Configuration 3 9 No Jumper SCSI ID 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8 9 10 Figure 3 8 Quantum 1 GB and 2 GB Low Profile Disk Drive Jumpers ...

Page 50: ...umpers Do not remove Terminator Resistor Modules Must be removed NOTICE ID 0 ID 1 and ID 2 are the SCSI ID jumpers The jumpers PARITY WPROT SPIN 0 and SPIN 1 should be removed SCSI ID 4 SCSI ID 3 SCSI ID 2 SCSI ID 1 SCSI ID 0 First Drive Second Drive Figure 3 9 Micropolis 1 GB Winchester Drive Jumpers ...

Page 51: ...Configuration 3 11 Target ID Jumpers 0 1 2 3 Jumpers 4 5 6 Target ID SCSI Terminators must be removed Default Figure 3 10 CD ROM SCSI Address Jumper Settings ...

Page 52: ...3 12 Configuration Target ID Jumpers 0 1 2 3 Jumpers 4 5 6 Target ID SCSI Terminators must be removed Default Term PWR ID2 ID1 ID0 ID2 ID1 ID0 Term PWR Figure 3 11 DDS Tape SCSI Address Jumper Settings ...

Page 53: ...Configuration 3 13 NOTICE The floppy drive is not a SCSI device The jumper must always be in the position shown Figure 3 12 Floppy Jumper ...

Page 54: ... the same memory capacity Board Pair 0 may have a different memory capacity than Board Pair 1 For example if the Pair 0 has 16 MB memory boards Pair 1 may have 4 MB memory boards Always put the largest capacity memory boards in the lowest numbered slots Install the first pair of memory boards in the connectors labeled 0 and 1 Pair 0 and the second pair which is optional in the connectors labeled 2...

Page 55: ...e Model A2094A B 19 inch color monitor to support 1280 x 1024 high resolution graphics See chapter 5 of this manual for a detailed description of installing and replacing the VRAM module Monitor Type Selection The Model 712 workstation is configured to use a monitor with a specific resolution and frequency If you replace the workstation s monitor with a different type of mon itor you must reconfig...

Page 56: ...t monitor configura tion similar to the following Monitor Choices Type Resolution Frequency 1 1280x1024 72Hz 2 1024x768 75Hz 3 1024x768 70Hz 4 1024x768 72Hz Flat Panel 5 1280x1024 60Hz 6 1024x768 60Hz 7 640x480 60Hz 8 1280x1024 75Hz VESA 9 1024x768 75Hz VESA 10 800x600 75Hz VESA 11 640x480 75Hz VESA 12 1280x1024 72Hz Greyscale 13 1280x1024 50Hz Current Monitor Type is 2 1024x768 72Hz BOOT_ADMIN 3 ...

Page 57: ...ve replaced the system s CPU board You have replaced the workstation s monitor with a different monitor type and you have not set the workstation s graphics parameters by using the monitor command before doing so Press Tab after the keyboard s lights flash during the boot process to initiate the automatic monitor selection process NOTICE On some PS2 keyboards the LEDs flash when power is first app...

Page 58: ... some of which the monitor won t display Wait for the workstation to display the correct monitor type again then select it NOTICES Some multisync monitors will lock up if you do not select the monitor type on the first cycle In this case power cycle the monitor to resume the selection process Unsupported monitors may lock up if they can not sync to a scan rate ...

Page 59: ...For root Printed on Wed Sep 4 1996 13 51 02 From book sh_a2615_90617 Document chap_4 Last saved on Fri Jun 2 1995 08 24 06 ...

Page 60: ...this chapter To troubleshoot the Model 712 workstation first check that the power LED on the front of the system unit comes on If the LED doesn t light follow the instructions in the flowchart in Figure 4 1 If the LED comes on follow the instructions in the flowchart in Figure 4 2 to isolate a failing Field Replaceable Unit FRU NOTICE The CPU board contains a surface mount fuse that fuses 5 volts ...

Page 61: ...d In Plug In System Unit to a Live ac Outlet No Yes Check ac Outlet Power 90 132 V ac for 100 120 V Environ ments 198 264 V ac for 220 240 V Environ ments Is Fan Running Replace 1 Power Supply Board 2 Fan Replace LED Yes No Figure 4 1 LED Not Lit ...

Page 62: ...hapter 5 Run ODE Diagnostics See Section Running ODE Based Diagnostics Call HP Support Run Support Wave Online Tests See Section Running System Verifica tion Tests Failing FRU Identified Failing FRU Identified No No No Problems Accessing Boot Device Boot Manually See Section Dealing with a Boot Fail ure Yes Yes Yes Unrecoverable HPMC Error See Section Dealing with an HPMC Uncorrectable Error No No...

Page 63: ... HP UX environ ment it displays an error message on the monitor The hardware writes the state of the system to main memory and dumps the entire contents of main memory to the swap area on the system disk The system logs the HPMC error information referred to as PIM Processor Internal Memory into Stable Storage You can display the HPMC error information from the Boot Administration environment by u...

Page 64: ...ation any memory address from 0x10000000 0X14000000 for the 712 100 through 0xEFFFFFFF is invalid and if giv en in the System Responder word the Motherboard should usually be re placed If the error occurs again there is a probable Kernel problem See HPMC Caused by a Multi Bit Memory Parity Error for information on identifying the failed SIMM HPMC Caused by a Multi Bit Memory Parity Error An HPMC i...

Page 65: ...0nnnnnn Value Word Interpreting the Table The values in the Bus Check and System Responder Address words indicate that a multi bit memory parity error was detected by logic in the memory module The System Responder contains the SPA of the faulty SIMM pair To determine the pair you need to know the following information The SIMM pair sizes and their locations for example 16 MB SIMMs in Pair 1 and 8...

Page 66: ...HEX value address range for each SIMM pair in the system Table 4 3 Memory Address Ranges Memory Size MB Address Range 1 MB 0x00000000 0x000FFFFF 2 MB 0x00000000 0x001FFFFF 4 MB 0x00000000 0x003FFFFF 8 MB 0x00000000 0x007FFFFF 16 MB 0x00000000 0x00FFFFFF 32 MB 0x00000000 0x01FFFFFF 64 MB 0x00000000 0x03FFFFFF 128 MB 0x00000000 0x07FFFFFF 192 MB 0x00000000 0x13FFFFFF For example if the system config...

Page 67: ...0x02100000 and 0x0FFFFFFF Address Space Not Filled Probable Motherboard Failure D If the System Responder Address is between 0x10000000 and 0xEFFFFFFF Invalid Address Space Probable Motherboard Failure 3 Without the actual failed bit number the failed pair number is as close a deter mination as possible To try to locate the faulty individual SIMM reboot the system Turn FASTBOOT OFF at the BOOT_ADM...

Page 68: ...he Check TLB Check Bus Check Assists Check Reserved Assist State System Responder Address Table 4 4 shows an example of the values for these words Table 4 4 Processor Module Error Data Cache Parity Check Type CPU State Cache Check TLB Check Bus Check Assists Check Assists State System Responder Address 0x80000000 0x9e000004 0x40000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 Value Wo...

Page 69: ...The monitor displays the following screen BootRom Version xxx x Memory Size xx MB c Copyright 1990 1993 Hewlett Packard Company All rights reserved Press ESCAPE to stop boot sequence Press and hold the Esc button as soon as the screen appears 3 Release Esc when the screen displays the boot administration command menu followed by the BOOT_ADMIN prompt 4 List devices that contain bootable media by t...

Page 70: ...e device specified in Mnemonic Style Notation such as scsi 5 0 6 If your workstation still fails to boot there is either something wrong with the file system or with the hardware If you suspect a file system failure see the manual Using HP UX for help on dealing with file system failures If you think that something is wrong with the hardware contact your designated ser vice representative ...

Page 71: ...lf Test to check the hardware configuration These tests check all FRUs in the system including any I O board in the Expansion Slot The system displays a screen similar to the following while the tests run BootRom Version xxx x Memory Size xx MB Press ESCAPE to stop boot sequence If an error occurs during the self test the system displays a second screen depicting an overview of the system unit com...

Page 72: ...the screen To the right of the diagram the self test calls out the defective component Go to Chapter 5 for instructions about replacing the failed FRU If the self test fails to identify a failed FRU and you still suspect a problem run sys tem verification tests as described in the Running System Verification Tests sec tion ...

Page 73: ...ssed through the mstm command and the graphical user interface accessed through the xstm command For more information on SupportWave user interfaces see the online man pages by entering the following at a command line prompt man cstm Enter man mstm Enter man xstm Enter To run SupportWave from either HP VUE or the HP UX command line shell per form the following steps 1 In a terminal window type the...

Page 74: ...ify all Enter Messages similar to the following appear Verification has started on device CPU Verification has started on device FPU CSTM Verification of FPU has completed CSTM Verification of CPU has completed 5 Type Enter to return to the CSTM prompt after all test results are reported 6 To exit the Support Tools Manager enter the following CSTM exit Enter If any tests failed run Self Test and I...

Page 75: ...mouse interface real time clock and the PC floppy interface and drive ldiag tests and verifies the basic functionality of the PCX L chip This tool tests the CPU cache TLB and floating point functions memtest tests and verifies the memory arrays If an error is detected the diagnostic reports the memory card and its slot number that needs replacement Memtest also provides a map of the memory configu...

Page 76: ...For root Printed on Wed Sep 4 1996 13 52 01 From book sh_a2615_90617 Document chap_5 new Last saved on Fri Jun 23 1995 10 30 27 ...

Page 77: ...ecautions section in the Preface for detailed information WARNING For each of the removal procedures in this chapter you must power off the system and unplug the power cord from the wall NOTICE To maintain FCC EMI compliance verify that all covers are replaced and that all screws are properly seated Exchange and Nonexchange Part Numbers In this chapter we refer to exchange and nonexchange part num...

Page 78: ...change FRU assemblies for the Model 712 Table 5 2 lists the nonex change FRU assemblies and Table 5 3 lists the optional I O expansion boards The numbered callouts in Figure 5 1 correspond to the numbered FRUs in these tables 5 1 2 3 4 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 22 23 6 24 25 Figure 6 1 System Unit Illustrated Parts Breakdown ...

Page 79: ...9511 A2263 69515 A2577 69001 A2578 69001 A2576 69001 A2575 69001 A2615 69001 A2084 69001 A4022 69009 A2084 69002 Exchange Part Number Description No CPU 60 MHz CPU 80 MHz CPU 100 MHz 4 MB Simm 8 MB Simm 16 MB Simm 32 MB Simm 270 MB Disk 525 MB Disk 2 GB Disk 1 GB Disk 10 10 10 9 18 18 18 19 ...

Page 80: ... PAC A2263 40016 HP PAC Bottom A2263 40017 HP PAC Floppy A2840 60201 Keyboard A2263 62017 LED Cable Assembly A2839A Mouse 0950 2356 Power Supply 70 W A2263 40048 Power Supply Button Power Supply Cover 0515 0211 Power Supply Screw A2263 40049 Rubber Feet 4 A2263 62004 SCSI Disk Cable A2263 62007 Speaker Assembly A2263 40047 Stand Top Cover Assembly A2263 66520 VRAM Assembly Part Number Description ...

Page 81: ... A2287A 1024x768 17 Northern Hemisphere e A2090 0309 A2287B 1024x768 17 Southern Hemisphere n A4032 69001 A4032A 1280x1024 17 Northern Hemisphere e 2090 0503 A4032B 1280x1024 17 Southern Hemisphere n A2094 69001 A2094A 1280x1024 19 Northern Hemisphere e 2090 0315 A2094B 1280x1024 19 Southern Hemisphere n Table 6 5 Keyboard and Mouse Model Numbers Model Number Description A2840A xx Keyboard A2839A ...

Page 82: ... This section provides illustrated parts breakdowns and FRU listings for the C2963 64A C1530B C2954A and C2943A external storage units NOTICE The A2655A A2656A and A2657A have been replaced with the C2963 64A C1530B C2954A and C2943A external storage units ...

Page 83: ...nits 5 7 Hard Disk Drive A2963 64A The numbered callouts in Figure 5 2 correspond to the numbered FRUs in Table 5 6 and Table 5 7 10 2 3 4 5 6 7 8 9 10 11 12 13 14 Figure 6 2 External Hard Disk Illustrated Parts Breakdown ...

Page 84: ...656 40007 DAT Disk HP PAC Bottom A2655 40003 Disk HP PAC Top A2263 40049 Rubber Foot A2655 40019 Power Button A2655 40007 Plunger A2656 62005 Fan LED Cable A2655 62003 SCSI Ribbon Cable A2657 62007 Chassis Assembly with Top Cover Disk 20876 External Power Module A2656 40014 Stand A2655 40021 Plastic Foot C2908A SCSI Cable C2904A SCSI Terminator Nonexchange Part Number Description 7 8 2 11 5 6 4 9 ...

Page 85: ...5 9 DDS Format Tape Drive C1530B C2954A The numbered callouts in Figure 5 3 correspond to the numbered FRUs in Table 5 8 and Table 5 9 10 2 3 4 5 6 7 8 9 10 11 12 13 14 Figure 6 3 External DDS Tape Illustrated Parts Breakdown ...

Page 86: ...2656 40007 DAT Disk HP PAC Bottom A2656 40008 DAT HP PAC Top A2263 40049 Rubber Foot A2655 40019 Power Button A2655 40007 Plunger A2656 62005 Fan LED Cable A2655 62003 SCSI Ribbon Cable A2656 62006 Chassis Assembly DAT with DAT Cover 20876 External Power Module A2656 40014 Pedestal A2655 40021 Plastic Foot C2908A SCSI Cable C2904A SCSI Terminator Nonexchange Part Number Description 7 8 2 11 5 6 4 ...

Page 87: ...Field Replaceable Units 5 11 CD ROM Drive C2943A The numbered callouts in Figure 5 4 correspond to the numbered FRUs in Table 5 11 11 2 4 5 6 7 8 9 10 11 3 12 13 14 15 ...

Page 88: ...66500 Power Board A2655 40009 CD ROM HP PAC Bottom A2263 40049 Rubber Foot A2655 40019 White Power Button A2656 40006 Plunger A2656 62005 Fan LED Cable A2655 62003 SCSI Ribbon Cable A2655 62008 Chassis Assembly CD ROM with CDROM Cover A2655 62007 CD Audio Cable 20876 External Power Module A2656 40014 Stand A2655 40021 Plastic Foot C2908A SCSI Cable C2904A SCSI Terminator Nonexchange Part Number De...

Page 89: ... removal unless noted Before performing the following procedures observe the following precautions 11 Power off the system the monitor and any peripheral devices 12 Unplug the system unit power cord and the power cord of any peripheral devices from ac wall outlets 13 Unplug the system unit power cord from the ac input connector NOTICE Your workstation automatically shuts down the oper ating system...

Page 90: ...5 14 Field Replaceable Units Stand Tilt up the front of the system unit and lift it out of the stand as shown in Figure 5 5 Figure 6 5 Removing the System Unit from the Stand ...

Page 91: ...t on a flat surface such as a table top 2 Attach the static grounding wrist strap by following the instructions on the package Attach the the sticky end of the wrist strap to bare metal of the system unit 3 Release the top cover by pushing the two locking tabs at the rear of the system unit toward the outside of the unit and then forward as shown in Figure 5 6 4 Slide the cover forward about two i...

Page 92: ...ystem unit In the 712 100 ther are 6 memory slots 3 pairs Figure 5 7 shows the memory board locations Figure 5 8 shows how to remove the memory boards Perform the following steps to remove a memory board from the system unit 1 Locate the memory boards in the system unit shown in Figure 5 7 Memory Boards Figure 6 7 Memory Board Location ...

Page 93: ...p of the memory board toward the back of the system unit as shown in Figure 5 8 Lift the board from the connector and place it on a static free surface Figure 6 8 Removing Memory Boards 3 Go to the following section Memory Board Installation to install the replace ment board ...

Page 94: ...rd configurations Angle the board with the top edge tilted toward the rear of the system unit and insert it into the connector as shown in Figure 5 9 Note that the memory board is notched on one end to fit the keyed connector Snap the board into place by moving it to a vertical position If the board is installed properly the plastic alignment pins on either end of the connector align with the hole...

Page 95: ...AM Video RAM Before removing the VRAM perform the following procedures Remove the stand Open the system unit Grasp the VRAM board firmly at both ends and pull it straight up as shown in Figure 5 10 Figure 6 10 Removing the VRAM Board ...

Page 96: ...rform the following procedures Remove the stand Open the system unit Perform the following steps to remove the TeleShare board 1 Disconnect any cables from the board 2 Grasp the board firmly at both ends and pull it straight up as shown in Figure 5 11 Figure 6 11 Removing the TeleShare Board ...

Page 97: ...board perform the following procedures Remove the stand Open the system unit Perform the following steps to remove the board 1 Disconnect the cable from the board 2 Grasp the expansion board firmly at both ends and pull it straight up as shown in Figure 5 12 Figure 6 12 Removing an Expansion Board ...

Page 98: ...it Remove the battery as shown in Figure 5 13 WARNING Lithium batteries may explode if mistreated Do not put lithium batteries in fires or try to recharge or dis assemble them Replace battery only with Matsushita Electric BR 2325 three volt lithium battery HP part number 1420 0314 Use of any other battery may cause fire or explosion ...

Page 99: ...pen the system unit Remove the memory boards and all of the other boards from the CPU board Disconnect the cables from the CPU board Remove the retaining screw hold ing the 100MHz CPU see Figure 5 14 Perform the following steps to remove the CPU board 1 Push out the retaining clips and slide the CPU board toward the front of the sys tem as shown in Figure 5 14 2 Align the notches on the edge of th...

Page 100: ...blem enter the dummy LANIC ID 080009 EEEEE This will allow you 1 to continue testing to verify if the CPU board is the solution and 2 to re stock the board if it doesn t solve the problem Once you verify that the CPU board solves the problem reboot the workstation and continue to Substep b b Enter the workstation s two LANIC IDs when prompted by the system The LANIC IDs shown on the PROM label are...

Page 101: ...Perform the following steps to remove the floppy disk drive 1 Disconnect the two cables from the floppy drive 2 Remove the HP PAC from the top of the floppy drive as shown in Figure 5 15 3 Lift the drive straight up as shown in Figure 5 15 4 Check any jumper settings on the replacement drive as shown in Chapter 3 Figure 6 15 Removing the Floppy Drive ...

Page 102: ... unit Perform the following steps to remove the disk drive 1 Disconnect the SCSI and power cables from the hard disk 2 Remove the disk retaining bracket by lifting the end closest to the rear of the sys tem unit and rotating it toward the front of the system unit as shown in Figure 5 16 Figure 6 16 Removing the Disk Retaining Bracket ...

Page 103: ...P PAC from the top of the disk drive as shown in Figure 5 17 4 Lift the drive straight up as shown in Figure 5 17 Figure 6 17 Removing the Hard Disk 5 Check the SCSI ID and any other jumper settings on the replacement drive as shown in Chapter 3 ...

Page 104: ...Speaker Before removing the speaker perform the following steps Remove the stand Open the system unit Disconnect the speaker cable from the CPU board and lift out the speaker as shown in Figure 5 18 Figure 6 18 Removing the Speaker ...

Page 105: ...em unit Remove the speaker WARNING Do not turn on the workstation with the power supply cover removed Perform the following steps to remove the power supply cover 1 Disengage the power supply cover locking tab by pushing a small flat blade screwdriver into the slot on the rear panel as shown in Figure 5 19 Figure 6 19 Removing the Power Supply Cover ...

Page 106: ... from the cover as shown in Figure 5 20 Figure 6 20 Removing the Fan from the Power Supply Cover CAUTION To prevent damage to the ac power cable make sure the cable is secured between the side of the system unit chassis and the tabs on the bottom of the system unit before you replace the power supply cover ...

Page 107: ...nects to the CPU board then snakes under four hold down tabs to the thermistor at the front of the system unit Disconnect the fan cable from the CPU board and remove the cable from the hold down tabs in the base of the system unit Hold Down Tabs Figure 6 21 Disconnecting the Fan Cable CAUTION To prevent damage to the ac power cable make sure the cable is secured between the side of the system unit...

Page 108: ...the power supply cover Perform the following steps to remove the power supply 1 Disconnect all power supply connectors and cables as shown in Figure 5 22 Floppy Connector Hard Disk Connector CPU Board Connector ac Power Cable Figure 6 22 Removing the Power Supply 2 Remove the screws and lift the power supply from the chassis as shown in Figure 5 22 ...

Page 109: ...ow easier installation of the new power supply attach the power supply button to the power switch on the new power supply after you install the power supply into the system unit CAUTION To prevent damage to the ac power cable make sure the cable is secured between the side of the system unit chassis and the tabs on the bottom of the system unit ...

Page 110: ...ply cover Remove the power supply Pull the power supply button straight out until it disengages from the power switch as shown in Figure 5 23 Power Supply Button Figure 6 23 Removing the Power Supply Button To allow easier installation of the power supply attach the power supply button to the power supply s power switch after you install the power supply into the system unit ...

Page 111: ... Before removing the cable assembly perform the following procedures Remove the stand Open the system unit Remove the power supply cover Remove the power supply From the front of the system unit push in the LED until it disengages from the chas sis ...

Page 112: ...nd to step numbers in the associated procedure Before performing the following procedures observe the following precautions Power off the system the monitor and any peripheral devices Unplug the system unit power cord and the power cord of all external devices from their ac wall outlets Disconnect all cables from the external storage devices NOTICE Your workstation automatically shuts down the ope...

Page 113: ...Hard Disk C2963 64A Refer to Figure 5 24 for an illustration of each FRU The number identifiers in Figure 5 24 correspond to the step numbers in the following FRU removal proce dure 1 2 3 4 5 6 7 8 9 Figure 6 24 External Disk Drive ...

Page 114: ...lide the cover forward about an inch and lift off see Figure 5 25 Figure 6 25 Removing the Cover C2763 64A Disk 2 Lift out the top HP PAC 3 Remove the drive Lift the rear of the drive slightly and disconnect the power and SCSI cables Lift the drive from the chassis NOTICE When replacing the drive make sure the jumpers are set to the correct SCSI ID as described in Chapter 3 ...

Page 115: ...isengages from the chassis Tilt the top of the fan toward the front of the unit until it disengages from the mounting pins then remove the Fan LED assembly as shown in Figure 5 26 NOTICE When replacing the fan make sure that the arrow on its side points toward the rear of the unit Figure 6 26 Removing the Fan LED Assembly C2963 64A Disk 5 Remove the power button Pull the power button straight off ...

Page 116: ... front of the power board then pull it toward the front of the unit until it disengages from the grounding clip WARNING Use only power supply Model ETYHP127MM with the A2657A C2963 64A Hard Disk Drive 8 Remove the bottom HP PAC 9 Remove the SCSI ribbon cable From the back of the unit use a small flat blade screwdriver to remove the four screws that hold the SCSI ribbon cable connectors in place ...

Page 117: ...Tape C1530B C2954A Refer to Figure 5 27 for an illustration of each FRU The number identifiers in Figure 5 27 correspond to the step numbers in the following FRU removal proce dure 1 2 3 4 5 6 7 8 9 Figure 6 27 External DDS Format Tape Drive ...

Page 118: ...the cover forward about an inch and lift off see Figure 5 28 Figure 6 28 Removing the Cover C1530B C2954A Tape Drive 2 Lift out the top HP PAC 3 Remove the drive Lift the rear of the drive slightly and disconnect the power and SCSI cables Lift the drive from the chassis NOTICE When replacing the drive make sure the jumpers are set to the correct SCSI ID as described in Chapter 3 ...

Page 119: ...he unit until it disengages from the mounting pins then remove the Fan LED assembly as shown in Figure 5 29 NOTICE When replacing the fan make sure that the arrow on its side points toward the rear of the unit Figure 6 29 Removing the Fan LED Assembly C1530B C2954A Tape Drive 5 Remove the power button Pull the power button straight off the end of the plunger 6 Remove the plunger Pull the plunger s...

Page 120: ...until it disengages from the grounding clip WARNING Use only power supply Model ETYHP127MM with the A2656A C1530B C2954A DDS Tape Drive 8 Remove the bottom HP PAC 9 Remove the SCSI ribbon cable From the back of the unit use a small flat blade screwdriver to remove the four screws that hold the SCSI ribbon cable connectors in place ...

Page 121: ...ROM Drive C2943A Refer to Figure 5 30 for an illustration of each FRU The number identifiers in Figure 5 30 correspond to the step numbers in the following FRU removal proce dure 1 2 4 5 6 7 8 9 10 3 Figure 6 30 External CD ROM Drive ...

Page 122: ...slide the cover forward about an inch and lift off see Figure 5 31 Figure 6 31 Removing the Cover C2943A CD ROM 2 Lift out the top HP PAC 3 Remove the drive Lift the rear of the drive slightly and disconnect the power SCSI and audio ca bles Lift the drive from the chassis NOTICE When replacing the drive make sure the jumpers are set to the correct SCSI ID as described in Chapter 3 ...

Page 123: ...engages from the chassis Tilt the top of the fan toward the front of the unit until it disengages from the mounting pins then lift out the Fan LED assembly as shown in Figure 5 32 NOTICE When replacing the fan make sure that the arrow on its side points toward the rear of the unit Figure 6 32 Removing the Fan LED Assembly C2943A CD ROM 5 Remove the power button Pull the power button straight off o...

Page 124: ... unit until it disengages from the grounding clip WARNING Use only power supply Model ETYHP127MM with the A2655A C2943A CD ROM Drive 8 Lift out the bottom HP PAC 9 Remove the SCSI ribbon cable From the back of the unit use a small flat blade screwdriver to remove the four screws that hold the SCSI ribbon cable connectors in place 10 Remove the CD ROM audio cable Use needle nose pliers to unscrew t...

Page 125: ...For root Printed on Wed Sep 4 1996 13 52 49 From book sh_a2615_90617 Document chap_6 Last saved on Thu May 25 1995 09 40 36 ...

Page 126: ...nal information about the system Figure 7 1 shows the system power distribution Power Supply Hard Disk CPU Board Memory 12Vdc 5 Vdc Ground Floppy Drive TeleShare I O Board Slots Fan 3 3 Vdc 5 V SCSI External SCSI Port Figure 7 1 Power Distribution Diagram ...

Page 127: ...for the power supply connector to the CPU board Table 7 1 CPU Board Power Pinouts Pin Number Description Wire Color 1 START_PWR_DOWN_L white 2 POWER_ON_L blue 3 5V orange 4 GROUND black 5 12V red 6 GROUND black 7 5V orange 8 3 3V yellow 9 5V SCSI violet 10 GROUND black 11 5V orange Table 7 2 lists the pinouts for floppy drive power Table 7 2 Floppy Drive Power Pinouts Pin Number Description Wire C...

Page 128: ...n Wire Color 1 12V red 2 GROUND black 3 GROUND black 4 5V orange Table 7 4 lists the pinouts for fan power Table 7 4 Fan Power Pinouts Pin Number Description Wire Color 1 12V N A 2 GROUND N A Table 7 5 lists the pinouts for the LED connector Table 7 5 LED Power Pinouts Pin Number Description Wire Color 1 Cathode N A 2 Anode N A ...

Page 129: ...ace Audio Circuit SCSI 2 Bus Line Out Headphone Microphone DDS Format Tape Drive CD ROM Drive Winchester Drive 32 RS 232 Interface SIO1 I O Twisted Pair LAN AUI VRAM Optional 1280x1024 VRAM Floppy Controller TeleShare Board Phone FAX Modem IBM Token Ring Token Ring Connection Floppy Interface GSC System Audio TeleShare Interface I O Board Interface Option Board Internal Speaker Figure 7 2 System U...

Page 130: ...For root Printed on Wed Sep 4 1996 13 52 51 From book sh_a2615_90617 Document chap_7 Last saved on Wed May 31 1995 09 48 34 ...

Page 131: ...000 Series 700 5960 1511 Servicing Hewlett Packard Workstation Monitors Reference Manuals A2615 90616 Model 712 Owner s Guide A2615 90607 A2809A A2813A Disk Drive Installation Guide A2615 90606 A2814A Floppy Disk Drive Installation Guide C2963 90001 Installing the C2963A 1GB and C2964A 2 GB SCSI Disk Drives C2954 90001 Installing the A2954A DDS Format Tape Drive A2943 90004 Installing the A2943A S...

Page 132: ...For root Printed on Wed Sep 4 1996 13 52 53 From book sh_a2615_90617 Document chap_8 Last saved on Thu May 25 1995 09 40 41 ...

Page 133: ...For root Printed on Wed Sep 4 1996 13 52 59 From book sh_a2615_90617 Document chap_9 Last saved on Thu May 25 1995 09 40 41 ...

Page 134: ...For root Printed on Wed Sep 4 1996 13 53 01 From book sh_a2615_90617 Document index Real Last saved on Thu May 25 1995 09 40 21 ...

Page 135: ...Boot failure 4 10 4 16 C CD ROM drive removal and replacement external stor age unit 5 45 Configurations FRU 3 1 3 12 mass storage 3 1 3 18 memory 3 14 3 18 workstation 3 1 3 12 Connectors monitor 1 8 1 16 system unit ac power 1 5 audio headphone OUT 1 7 1 16 audio microphone IN 1 7 1 16 expansion board 1 7 keyboard 1 7 monitor 1 6 mouse 1 7 network 1 6 parallel I O 1 7 PS2 1 7 rear panel 1 4 RS 2...

Page 136: ...DDS tape drive 5 9 5 11 hard disk drive 5 7 5 9 removal and replacement external storage devices 5 36 external storage units CD ROM drive 5 45 DDS tape drive 5 41 hard disk drive 5 37 system unit 5 13 battery 5 22 CPU board 5 23 fan 5 31 floppy disk 5 25 hard disk 5 26 I O expansion boards 5 21 LED cable assembly 5 35 memory board 5 16 5 18 power supply 5 32 power supply button 5 34 power supply c...

Page 137: ...ile drive 3 9 Quantum 120 MB drive 3 2 Quantum 270 MB drive 3 3 Quantum 525 MB drive 3 4 Seagate 1 GB and 2 GB low profile drive 3 8 Seagate 525 MB and 1 GB drive 3 7 K Keyboard connector 1 7 Keyboard model numbers 5 5 Keyboards key equivalents 1 14 1 15 PC and ITF 1 13 L LED cable assembly removal and replacement system unit 5 35 LED indicated conditions 4 4 LEDs system unit 1 3 1 4 M Manuals ins...

Page 138: ...Power supply removal and re placement system unit 5 32 Power supply button removal and replacement system unit 5 34 Power supply cover removal and replacement system unit 5 29 Power supply pinouts CPU 6 2 fan 6 3 floppy disk drive 6 2 hard disk drive 6 3 LED 6 3 Product description 1 1 1 3 PS2 connectors 1 7 R Reference manuals 2 2 7 1 Regulatory requirements 2 2 Removal and replacement ex ternal ...

Page 139: ... 5 5 removal and replacement 5 13 5 36 functional block diagram 6 4 illustrated parts breakdown 5 2 installation information 2 2 preventive maintenance 2 3 System verification commands cstm 4 14 exit 4 15 verify 4 15 T TeleShare board removal and replacement system unit 5 20 TeleShare connectors 1 7 Terminators 3 1 Tools required for service 5 1 Top cover removal and re placement system unit 5 15 ...

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