HP mage Library & Diagnostics System CD-ROM User Manual Download Page 8 | Manualshive

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English

4 Troubleshooting and Support

Troubleshooting

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Obtaining the Latest Versions of Drivers and Utilities . . . . . . . . . . .

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Additional Information and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Legal Information

HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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HP Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Summary of Contents for mage Library & Diagnostics System CD-ROM

Page 1: ...English 1 Image Library Diagnostics System CD ROM PC Image Engineer HP User s Guide Image Library Diagnostics System CD ROM for Vectra VL400 and e Vectra ...

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Page 3: ...ction with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft MS MS DOS Windows and Windows NT are U S registered trademarks of Microsoft ...

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Page 5: ...privileges This manual provides guidelines for using the HP Image Library Diagnostics system CD ROM software which is part of the HP PC Image Engineer software Acronyms The following terms are sometimes used in this manual for brevity to replace the full description O O O OS S S S Operating System I I I IC C C CR R R R Image Creation and Recovery CD ROM I I I IL L L LD D D D Image Library and Diag...

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Page 7: ...ucts 12 Running Image Library from the CD ROM 14 Running e Diag Tools from the CD ROM 14 2 Getting Started The Image Library Diagnostics System CD ROM 16 Image Library Contents 16 Language Versions 17 System Requirements 18 Operating System Installation 19 Preparation 19 Starting and Using the User Interface 22 3 Installing Drivers and Utilities Automatically How to Perform a Recovery of Drivers a...

Page 8: ...Troubleshooting and Support Troubleshooting 34 Obtaining the Latest Versions of Drivers and Utilities 35 Additional Information and Support 35 Legal Information HP Software Warranty 38 HP Software License Agreement 39 ...

Page 9: ...1 Introduction The Image Library and Diagnostics System CD ROM and its use in the recovery of HP preloaded software ...

Page 10: ...HP CD ROMs provided with your PC These utilities permit a rapid trouble free restart should you ever need to reinstall your operating system drivers and or HP utilities Full Recovery of Preloaded Software Two steps to carry out a complete reinstallation of all preloaded software on your PC 1 Use the Image Creation and Recovery CD ROM to restore the operating system and HP disk partition Refer to t...

Page 11: ... simplifies this process The ILD CD ROM also contains a diagnostic package called HP e DiagTools for hardware diagnostics You can run it by booting your PC from the CD to perform hardware diagnostics This User s Guide describes the Image Library section of the ILD CD ROM and the User Interface and explains how to use it to select and load software In addition start up notes on e DiagTools are incl...

Page 12: ...Upgrade or downgrade the operating system to the alternative provided on the CD ROMs Browse the operating system master files The ICR CD ROM can be used in cases where you must reinstall your operating system and other software after reformatting your hard disk This may be useful when you can not guarantee the integrity of you software for instance due to virus infection Image Library and Diagnost...

Page 13: ...t or maintenance solution Microsoft SMS2 0 or HP TopTools For detailed information on this package refer to the Image Library System Administrator s Guide on the Image Library Administrator Version CD ROM When should I use Image Library Administrator version The Image Library Administrator version CD ROM is for use in the following cases only with SMS 2 0 for installation of SMS packages with a co...

Page 14: ...OM To run e DiagTools from your HP Image Library Diagnostics CD follow this procedure 1 Insert the CD ROM in your optical drive 2 Shut down the operating system and restart your computer 3 Ensure that the CD ROM drive is configured in the BIOS to be the first device to boot from Set the BIOS attribute PNP OS to the option No 4 The PC boots from the CD ROM The programs on the CD ROM will automatica...

Page 15: ...2 Getting Started This Chapter describes the Image Library Diagnostics System CD ROM and its contents and how to start using it ...

Page 16: ...e e ex x x xe e e e and a information file i i i in n n ni i i i plus an explanatory file h h h ht t t tm m m m Each e e e ex x x xe e e e file is executable alone without the support of the other files This permits installation of the driver by hand simply by launching the executable file List of Components and Version Numbers To view a complete list of components available on the Image Library D...

Page 17: ...sponds to a classification criteria Language Versions The User Interface is in the English language during an initial period The Image Library application supports all the Operating System languages which are supported by the Image Creation and Recovery CD ROM Level 1 2 3 4 5 Subdirectory Operating System Driver or Utility Type Vendor HPVersion Example or possible values NT4 W9x W2000 Driver Utili...

Page 18: ...Tour included on the Image Library in the section System Requirements lists Image Library and Operating System compatibility Windows NT 4 0 SP4 SP5 or SP6a Windows 95 SR2 5 for Vectra VL400 only Windows 98 Second Edition Windows 2000 Gold Administrator Rights For PCs running Windows NT 4 or Windows 2000 you must have administrator rights in order to install drivers ...

Page 19: ... start the CD ROM and follow the step by step guide The ICR CD ROM includes options to recreate the special HP Utility Partition on your hard disk and reinstall the operating system ready for the use of ILD CD You may choose instead to reinstall your operating system using the Microsoft Operating System CD However if you reinstall in this manner the HP Utility Partition will not be created Prepara...

Page 20: ...t t t th h h hiiiis s s s O O O Op p p pe e e er r r ra a a at t t tiiiing ng ng ng S S S Sy y y ys s s st t t te e e em m m m C C C Co o o op p p py y y y t t t th h h hiiiis s s s d d d diiiir r r re e e ec c c ct t t to o o or r r ry y y y f f f fr r r ro o o om m m m t t t th h h he e e e C C C CD D D D T T T To o o o t t t th h h hiiiis s s s d d d diiiir r r re e e ec c c ct t t to o o or r ...

Page 21: ...windows_98 directory from the ICR CD to this new directory 4 If you do not copy the operating system setup files to the hard disk as described above you will be prompted to insert the operating system CD when using the Image Library No other software should be installed and no other operations should be performed on the PC until the reinstallation process is complete ...

Page 22: ... manual which requires Adobe Acrobat Reader Q Q Q Qu u u ui i i ic c c ck k k k T T T To o o ou u u ur r r r R R R Re e e eq q q qu u u ui i i ir r r re e e em m m me e e en n n nt t t ts s s s the HTML format quick guide to ILD L L L La a a au u u un n n nc c c ch h h h i i i in n n ns s s st t t ta a a al l l ll l l le e e er r r r o o o of f f f d d d dr r r ri i i iv v v ve e e er r r rs s s s...

Page 23: ...3 Installing Drivers and Utilities Automatically This Chapter describes the automatic installation of drivers and utilities on your PC ...

Page 24: ...omatically by the CD autoplay function and the welcome screen opens You may also start the user interface manually by clicking Start Run and then entering the command FrontPanel The Welcome Screen is shown on page 22 of this Guide 2 2 2 2 At the Welcome Screen move the mouse pointer onto the option Launch installer of drivers and utilities to highlight the text and click to select The Image Librar...

Page 25: ...ing the configuration check Image Library will return a Warning or Error status message explaining the problem In this case click on the Details button for further information Often warnings are for your information and are not error reports these may be ignored at your discretion 3 3 3 3 When Image Library reports that the configuration check has been carried out sucessfully click on the button N...

Page 26: ... be installed Choose this option to recover an individual driver M M M Ma a a ax x x xi i i im m m mu u u um m m m the default option All HP drivers HP utilities and HP 3d party licensed applications will be installed Select this option to perform a full recovery of software as delivered originally by HP 4 4 4 4 Click on the desired installation option and then on Next If you choose the option Cus...

Page 27: ...rty applications You may select individual drivers and utilities or you may select all the listed drivers and utilities It may be useful to select all components to ensure that all necessary drivers are installed If more than one driver exists for a single component such as a LAN card an automatic selection is made based on the PC s configuration and only the appropriate driver will be installed I...

Page 28: ... the PC to carry out an intermediary automatic reboot before the end of the installation process When this is necessary you will be informed in the progress status window The installation process will continue automatically after the reboot NOTE L L L LA A A AN N N N C C C Ca a a ar r r rd d d d D D D Dr r r ri i i iv v v ve e e er r r rs s s s a a a an n n nd d d d N N N Ne e e et t t tw w w wo o...

Page 29: ...tatus of each component installation is shown You can use the Status display to check the progress of the installation and to verify that each component is correctly installed Any installation problems will be listed here You may also Cancel the installation process form this screen CAUTION Do not use the keyboard or mouse during the installation ...

Page 30: ...lick on Close to continue If you experienced difficulties during the process you can also use View Log File to check the current log file for more information 9 9 9 9 To terminate the installation process a popup window will appear containing a final Status message If no further actions are required you will be invited to click OK to exit the installation program ...

Page 31: ...ers or HP utilities to install remove the CD from the drive so that the PC will reboot from the hard disk NOTE W W W Wi i i in n n nd d d do o o ow w w ws s s s N N N NT T T T If the Service Pack SP6 has not been automatically reinstalled Image Library will remind you at this point that you must re apply the Service Pack manually ...

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Page 33: ...4 Troubleshooting and Support This Chapter contains support information for the HP Image Library ...

Page 34: ...move the driver before trying to install it again For example to do this in Windows NT 4 0 click Start Settings Control Panel double click Network click the Adapters tab select the driver and click Remove Log file troubleshooting information After each component installation the Image Library verifies that the component installed correctly These results are written to a log file which contains a c...

Page 35: ...p com go vectrasupport Additional Information and Support Online Documentation The Image Library and Diagnostics System CD ROM contains this manual in PDF Adobe Acrobat format located at Imagelibrary PDF Support Support for this product is provided by your HP Authorized Support Provider or Hewlett Packard For information about HP Customer Care connect to www hp com go support and click Assistance ...

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Page 37: ...37 Legal Information ...

Page 38: ...the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period The above warranty shall...

Page 39: ... HEWLETT PACKARD DOES NOT AND CANNOT WARRANT THE INFORMATION DOCUMENTATION OR SOFTWARE INCLUDED IN THESE FILES OR THE PERFORMANCE OR RESULTS OBTAINED BY USING THIS INFORMATION DOCUMENTATION OR SOFTWARE TO THE EXTENT YOU USE OR IMPLEMENT THIS INFORMATION DOCUMENTATION OR SOFTWARE IN YOUR OWN SETTING YOU DO SO AT YOUR OWN RISK IN NO EVENT WILL HEWLETT PACKARD COMPANY BE LIABLE TO YOU FOR ANY DAMAGES...

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Page 42: ...Created in France 01 2000 ...

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