7 Customer Support Services
If you are having any trouble with your module or switch, Hewlett-Packard Enterprise offers
support 24 hours a day, seven days a week through the use of a number of automated electronic
services. For more information, visit
www.hpe.com/networking/support
. Additionally, your
HP-authorized network reseller can also provide you with assistance, both with services they
offer and with services offered by HPE.
Before Calling Support
Before calling your networking dealer or HPE Support, to make the support process most efficient,
retrieve the following information:
Information Location
Information Item
the front of the switch, and on the modules and
transceivers
•
product identification, including the chassis, modules (for the
J9827A module, see the
Installation and Getting Started Guide
that came with the Module), and transceivers
switch console:
show tech
command
•
details about the switch’s status including the OS (software)
version, a copy of the switch configuration, a copy of the switch
Event Log, and a copy of the switch status and counters
information
your network records
•
copy of your network topology map, including network addresses
assigned to the relevant devices
Before Calling Support
23
