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HP J9534A, Installation Manual

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HP J9534A Installation Manual Download Page 22

6 Troubleshooting

One of the primary tools for troubleshooting the switch modules are the LEDs on the front of the
switch and on the modules. Refer to “LED Behavior” on

LED Behavior

for a description of the

normal LED behavior. Also, refer to the switch

Installation and Getting Started Guide

for more

detailed troubleshooting information for the switch.

22

Troubleshooting

Summary of Contents for J9534A

Page 1: ...HP Switch zl2 Modules Installation Guide Part Number 5998 5076a Published July 2016 Edition 2 ...

Page 2: ...and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe and Acrobat are trademarks of Adobe Systems Incorporated Java and Oracle are registered trademarks of Oracle and or its affiliates UNIX is a registered trademark of The Open Group Applicable HP Products J9827A 5400R zl2 Management Modul...

Page 3: ...J9831A HP 5406R zl2 Switch Fan Tray J9832A HP 5412R zl2 Switch Fan Tray J9850A HP 5406R zl2 Switch Chassis J9851A HP 5412R zl2 Switch Chassis J9852A HP X450 4U 7U Universal 4 Post Rack Mounting Kit ...

Page 4: ...ubleshooting 22 7 Customer Support Services 23 Before Calling Support 23 8 Specifications 24 Environmental 24 Network Connectivity Speeds and Technologies 25 Technology Standards and Safety Compliance 26 Cabling and Technology Specifications 27 Technology Distance Specifications 30 Mode Conditioning Patch Cord 31 Installing the Patch Cord 31 9 EMC Regulatory Statements 32 U S A 32 Canada 32 Austra...

Page 5: ...Regulatory information 40 Belarus Kazakhstan Russia marking 40 Turkey RoHS material content declaration 41 Ukraine RoHS material content declaration 41 Contents 5 ...

Page 6: ...ort IEEE 802 3at PoE 20 twisted pair ports with RJ 45 connectors for 10 100 1000Base T HPE 20 port Gig T PoE 2 port 10 GbE SFP v2 zl Module J9536A 1 ports that support PoE and 2 ports for installing any of the supported HPE transceivers All RJ 45 ports have the IEEE 802 3ab Auto MDI MDI X HPE Auto MDIX feature and support PoE The SFP ports do not support IEEE 802 3at PoE 24 SFP ports for connectin...

Page 7: ... for Gigabit All ports have the IEEE 802 3ab Auto MDI MDI X HPE Auto MDIX feature This module does not support IEEE 802 3at PoE 12 twisted pair ports with RJ 45 connectors for 10 100 1000Base T HPE 12 port Gig T 12 port SFP v2 zl Module J9637A operation over Category 5 or better 100 ohm UTP or STP cable category 5e recommended for Gigabit and 12 ports for installing any of the supported HPE transc...

Page 8: ...ule delivers a high performance networking solution It is built on the HPE zl module platform and provides centralized wireless LAN configuration 1 For supported transceivers visit www hpe com networking support In the first textbox type J4858 for 100 Mb and Gigabit information or J8436 for 10 Gigabit information Select any of the products that display in the dropdown list Select Product support i...

Page 9: ...vity Act Full duplex mode of operation Full Duplex FDx Indicates the Port LEDs are displaying the connection speed at which each port is operating Spd If the Port LED is on continuously the port is operating faster than 1 Gbps If the Port LED is flashing the port is operating at 1 Gbps If the Port LED is off the port is operating at 10 100 Mbps Power over Ethernet PoE If the Mode LED is on the por...

Page 10: ... PoE v2 zl Module Description Label Link and Mode LEDs one pair per port 1 and 2 Retaining screw 3 Network ports 4 Figure 2 Example HP 8 port 10 GbE SFP v2 zl Module The following table shows the label and description for HPE 8 port 10 GbE SFP v2 zl Module Description Label Link and Mode LEDs one pair per port 1 SFP ports 2 Extractor handles 3 10 Features ...

Page 11: ...peed communication mode half or full duplex hot swap modules operation you can add a module or replace a module without having to shut down the switch hot swap SFPs operation you can add replace or change the type of any of the SFPs that you use without having to first remove the module and without having to shut down the switch the RJ 45 ports on all modules have the HPE Auto MDIX and the IEEE 80...

Page 12: ...n the command no module slot using the CLI to switch the configuration to the new switch 2 If you are using the zl Module that supports SFPs install the SFPs in the module You can install the SFPs before or after installing that module into the switch Installing or Removing a SFP transceiver 3 Verify the modules are installed correctly Verifying the Module is Installed Correctly 4 Connect the netw...

Page 13: ...o slots Ensure you check the temperature specifications for each module that will be installed into the chassis as different modules have different temperature requirements Installation Procedures 1 Use a Torx T 10 1 or flat bladed screwdriver to unscrew the screws in the cover plate over the slot you want to use and remove the cover Store the cover plate for possible future use 2 Hold the module ...

Page 14: ...transceivers WARNING The HPE SFPs are Class 1 laser devices Avoid direct eye exposure to the beam coming from the transmit port CAUTION Use only supported genuine HPE SFP transceivers with your switch Non HPE SFP transceivers are not supported and their use may result in product malfunction Should you require additional HPE SFP transceivers contact your HPE networking Sales and Service Office or a...

Page 15: ... tab or collar toward the switch until you see the transceiver release from the switch you can see it move outward slightly and then pull it from the slot To remove the transceivers that have the wire bail lower the bail until it is approximately horizontal then using the bail pull the transceiver from the slot Verifying the Module is Installed Correctly Observe the Module Status LED for the slot ...

Page 16: ...e whole switch self test OFF Fault For a module that is installed when the switch is already powered on hot swap all the Link and Mode LEDs on the module go ON for approximately 3 to 10 seconds Link and Mode on the modules then OFF for 5 to 10 seconds depending on the module Then the Test LED on the switch goes OFF If the module is already installed when the switch is powered on or reset the proce...

Page 17: ...rts operate as MDI or MDI X depending on the cable type and the connected device s operation As a result you can use either straight through or crossover twisted pair cable for all network connections to these modules Operation of these features depend on the port configurations being kept at Auto If the configuration is changed to one of the available fixed options for example 100 Full Duplex the...

Page 18: ...kets will flicker when traffic is detected on the port If the Mode is set to display full duplex the mode indicator LED is lit then the Mode LED will be lit for each port that is operating in full duplex If the port is in AUTO the duplex mode LED will be off If the Mode is set to display maximum link speed operation the mode indicator LED is lit then the Mode LED will be lit for each port that is ...

Page 19: ... Mbps and full duplex The setting is Auto for best link establishment with other devices Flow Control Disabled Advanced features Spanning Tree Trunking Meshing VLANs IGMP LACP Routing Class of Service Security and so forth all Disabled If necessary configure the port s in the module by using the switch console or the web browser interface For more information see the Management and Configuration G...

Page 20: ...dule The following table shows label and description on how to remove a module Description Label Unscrew the retaining screws 1 Open the extractor handles 2 Remove the module 3 4 Using the extractor handles pull the module out from the slot 5 Do one of the following If you will be installing another module in the slot go to Installing the Module in an Unused Slot page 12 and begin with step 2 befo...

Page 21: ...command will shut down the specified modules and ports on those modules will not send or receive packets while the module is down Any management traffic for the switch passing through the affected modules will be interrupted including SSH TELNET and SNMP It may take up to 2 minutes to completely reload the modules During that time you can monitor progress by viewing the event log Continue y n 8 En...

Page 22: ...re the LEDs on the front of the switch and on the modules Refer to LED Behavior on LED Behavior for a description of the normal LED behavior Also refer to the switch Installation and Getting Started Guide for more detailed troubleshooting information for the switch 22 Troubleshooting ...

Page 23: ...to make the support process most efficient retrieve the following information Information Location Information Item the front of the switch and on the modules and transceivers product identification including the chassis modules for the J9827A module see the Installation and Getting Started Guide that came with the Module and transceivers switch console show tech command details about the switch s...

Page 24: ... to 158 F 0 C to 55 C 32 F to 131 F J9550A 40 C to 70 C 40 F to 158 F 0 C to 40 C 32 F to 104 F J9637A 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F J9821A 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F J9822A 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F J9823A 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F J9824A 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F J982...

Page 25: ...ingle mode 1000 LH LC Fiber single mode 1000 BX Cx4 Copper twinaxial 10 Gig CX4 10 Gbps Not Applicable Copper twinaxial 10 Gig Direct Attach LC SC Fiber multimode 10 Gig SR LC SC Fiber multimode 10 Gig LRM LC SC Fiber single mode 10 Gig LR LC SC Fiber single mode 10 Gig ER 1 For supported transceivers visit www hpe com networking support In the first textbox type J4858 for 100 Mb and Gigabit infor...

Page 26: ...BASE BX10 100 BX Laser Klasse 1 Class 1 Laser Product EN IEC 60825 IEEE 802 3z 1000BASE SX 1000 SX Laser Klasse 1 Class 1 Laser Product EN IEC 60825 IEEE 802 3z 1000BASE LX 1000 LX Laser Klasse 1 Class 1 Laser Product EN IEC 60825 not an IEEE standard 1000 LH Laser Klasse 1 Class 1 Laser Product EN IEC 60825 IEEE 802 3ah 1000BASE BX10 1000 BX Laser Klasse 1 IEEE 802 3ak 10GBASE CX4 10 Gig CX4 not ...

Page 27: ... 100 ohm UTP or STP cable complying with IEEE 802 3u 100BASE TX specifications 100 Mbps Operation Category 5 100 ohm 4 pair UTP or STP cable complying with IEEE 802 3ab 1000BASE T 1000 Mbps Operation specifications Category 5e or better is recommended See note on 1000BASE T Cable Requirements below Category 6 or 6A 100 ohm 4 pair UTP cable or Category 6A or 7 100 ohm 4 pair STP cable 10 Gbps Opera...

Page 28: ...respectively 1 9 125 μm core cladding diameter low metal content fiber optic cables complying with the Single mode fiber ITU T G 652 and ISO IEC 793 2 Type B1 standards 1 A mode conditioning patch cord may be needed for some Gigabit LX and 10 Gigabit LRM installations 28 Specifications ...

Page 29: ...X the 1000BASE T cables must pass tests for Equal Level Far End Crosstalk ELFEXT and Return Loss When testing your cabling be sure to include the patch cables that connect the switch and other end devices to the patch panels on your site The patch cables are frequently overlooked when testing cable and they must also comply with the cabling standards Note on 10GBASE T Cable Requirements The Catego...

Page 30: ...1000 LH 0 5 10 000 meters N A single mode fiber 1000 BX up to 15 meters N A twinaxial copper 10 Gig CX4 various lengths offered N A twinaxial copper 10 Gig Direct Attach 2 26 meters 160 MHz km multimode fiber 10 Gig SR 2 33 meters 200 MHz km 2 66 meters 400 MHz km 2 82 meters 500 MHz km 2 300 meters 2000 MHz km 0 5 100 meters 400 MHz km multimode fiber 10 Gig LRM 0 5 220 meters 500 MHz km 2 10 000...

Page 31: ...ay in the multimode cable NOTE Most of the time if you are using good quality graded index multimode fiber cable that adheres to the standards listed in Cabling and Technology Specifications there should not be a need to use mode conditioning patch cords in your network This is especially true if the fiber runs in your network are relatively short For 10 Gigabit LRM using OM3 cable 50 μm multimode...

Page 32: ...rdance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area may cause interference in which case the user will be required to correct the interference at his own expense Canada This product complies with Class A Canadian EMC requirements Australia New Zealand This product complies with Australia New Zealand EMC Class A require...

Page 33: ...es that have zl module slots Please see the Declarations of Conformity included in the Installation Guides for those products NOTE For Conducted and Radiated Immunity in accordance with EN55024 the HPE 8 port 10GBase T v2 zl Module J9546A is limited to Performance Criteria A with shielded cable Cat 6 6A Taiwan 33 ...

Page 34: ...eed elektri ja elektroonikaseadmete jäätmete ringlussevõtmiseks selleks ettenähtud kogumispunkti Seadmete jäätmete eraldi kogumine ja ringlussevõtmine kõrvaldamise ajal aitab kaitsta loodusvarasid ning tagada et ringlussevõtmine toimub viisil mis kaitseb inimeste tervist ning keskkonda Lisateabe saamiseks selle kohta kuhu oma seadmete jäätmed ringlussevõtmiseks viia võtke palun ühendust oma kohali...

Page 35: ...chen Müllentsorgungsbetrieben oder im Geschäft in dem Sie das Gerät erworben haben Smaltimento delle apparecchiature da parte di privati nel territorio dell Unione Europea Questo simbolo presente sul prodotto o sulla sua confezione indica che il prodotto non può essere smaltito insieme ai rifiuti domestici È responsabilità dell utente smaltire le apparecchiature consegnandole presso un punto di ra...

Page 36: ...e tipo de lixo ajudarão a conservar as reservas naturais sendo assim a reciclagem será feita de uma forma segura protegendo o ambiente e a saúde das pessoas Para obter mais informações sobre locais que reciclam esse tipo de material entre em contato com o escritório da HPE em sua cidade com o serviço de coleta de lixo ou com a loja em que o produto foi adquirido Eliminación de residuos de equipos ...

Page 37: ...37 ...

Page 38: ...product documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to the H...

Page 39: ...ct your local service provider or go to the CSR website www hpe com support selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution base...

Page 40: ...rt ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 ...

Page 41: ...ear counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material c...

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