Troubleshooting
User’s Guide
9–5
Microsoft
ActiveSync
cannot locate
my HP iPAQ
when
I synchronize.
■
Be sure the HP iPAQ is on.
■
Be sure all cables are securely connected.
■
Disconnect your HP iPAQ from the sync cable, power
on the unit by pressing the
Power
button, then
reconnect it to the cable.
■
Reset the HP iPAQ by using the stylus to lightly press
the
Reset
button.
■
Check
Connection Settings
in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
email in
Messaging after
I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your HP iPAQ with
your computer. For more information, see
Chapter 2,
“Synchronizing with Your Computer.”
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
(Continued)
Problem
Solution
