Troubleshooting
Tip
Number
Problem
Solution
➏
The network
connection is not
working properly.
Try the following procedures:
•
For the indicated port, verify both ends of the cabling, at the switch and the
connected device, are securely connected.
•
Verify the connected device and switch are both powered
on
and operating
correctly.
•
Verify you have used the correct cable type for the connection. See “Cables”
on
page 23
for the correct cable specifications.
–
For any of the twisted-pair connections, in the default configuration (Auto),
either a straight-through or a crossover cable can be used and the switch
will automatically adjust its operation. See the “Automatic Cable Sensing”
description on
page 11
for more information.
Note:
If the module configuration is changed to one of the
fixed
configuration
options though (for example, 100-Full Duplex), then the
port operates as
MDI-X only
and the correct type of cable must be used.
In general, for connecting to an end node (MDI port), use straight-
through cable; for connecting to MDI-X ports on hubs or other switches,
use crossover cable.
–
For a 1000 Mbps connection on twisted-pair cable, verify that the network
cabling complies with the IEEE 802.3ab standard. The cable should be
installed according to the ANSI/TIA/EIA-568-A-5 specifications. Cable
testing should comply with the stated limitations for Attenuation, Near-End
Crosstalk, Far-End Crosstalk, Equal-Level Far-End Crosstalk (ELFEXT),
Multiple Disturber ELFEXT, and Return Loss.
The cable verification must include all patch cables from any end devices,
including the switch, to any patch panels in the cabling path.
–
for fiber-optic connections, verify the transmit port on the switch is
connected to the receive port on the connected device, and the switch
receive port is connected to the transmit port on the connected device. Also
verify the cables comply with the specifications shown on
page 24
.
•
Verify the port has
not
been disabled through a switch configuration change.
You can use the console interface, or, if you have configured an IP address on
the switch, use the web browser interface, or HP ProCurve Manager for Hubs
& Switches network management software to determine the state of the port
and re-enable the port if necessary.
•
Verify the switch port configuration matches the configuration of the
connected device. For example, if the switch port is configured as “Auto”, the
port on the connected device also MUST be configured as “Auto”. If the
configurations don’t match, the results could be a very unreliable connection
or no link at all.
•
If the other procedures don’t resolve the problem, try using a different port or
a different cable.
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