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HP HP 242 G2 Maintenance And Service Manual Download Page 112

To initiate recovery using a Windows 7 operating system DVD:

NOTE:

This process takes several minutes.

1.

If possible, back up all personal files.

2.

Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before

the Windows operating system loads.

3.

When prompted, press any keyboard key.

4.

Follow the on-screen instructions.

5.

Click 

Next

.

6.

Select 

Repair your computer

.

7.

Follow the on-screen instructions.

After the repair is completed:

1.

Eject the Windows 7 operating system DVD and then insert the 

Driver Recovery

 DVD.

2.

Install the Hardware Enabling Drivers first, and then install Recommended Applications.

102 Chapter 12   Backup and recovery in Windows 7

Summary of Contents for HP 242 G2

Page 1: ...HP 242 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...tuting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2013 Document Part Number 754150 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded ...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...bcomponents 20 Plastics kit 21 Mass storage devices 22 Miscellaneous parts 23 Sequential part number listing 23 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelin...

Page 8: ...up BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 75 Using Computer Setup 75 Starting Computer Setup 75 Navigating and selecting in Computer Setup 75 Restoring factory settings in Computer Setup 76 Updating the BIOS 76 Determining the BIOS version 76 Downloading a BIOS update 77 Using MultiBoot 78 About the boot device order 78 Choosing MultiBoot preferences 78 Setting a new boot ...

Page 9: ... HP PC Hardware Diagnostics UEFI select models only 85 Downloading HP PC Hardware Diagnostics UEFI to a USB device 86 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 87 Starting Computer Setup 87 Using Computer Setup 87 Navigating and selecting in Computer Setup 87 Restoring factory settings in Computer Setup 88 Updating the BIOS 88 Determining the BIOS version 88 Downloading a...

Page 10: ...r information 99 Performing a system recovery 100 Using the Windows recovery tools 100 Using f11 recovery tools select models only 101 Using Windows 7 operating system media 101 13 Backup and Recovery in SUSE Linux 103 Backing up your information 103 Performing a system recovery 103 14 Statement of Volatility 105 Non volatile memory usage 106 Questions and answers 108 15 Power cord set requirement...

Page 11: ...hics Intel HD Graphics 4600 Core i processors Intel HD Graphics Pentium Celeron processors Switchable Discrete Graphics AMD Radeon HD 8570M 1 GB or 2 GB dedicated video memory Panel 14 0 in high definition HD LED SVA anti glare 1366 768 16 9 aspect ratio 5 2 mm display Support for low voltage differential signalling LVDS Memory Two customer accessible upgradable memory module slots Support for 160...

Page 12: ...C Wireless Integrated wireless local area network WLAN options by way of wireless module Support for the following WLAN formats Broadcom BCM943228 802 11abgn 2x2 Wi Fi Bluetooth 4 0 Combo Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter Atheros AR9485 802 11b g n 1x1 WiFi Adapter External media cards HP Multi Format Digital Media Reader Supports SD SDHC SDXC Push push i...

Page 13: ... India 3 wire plug with ground pin 1 0 m Support for the following batteries with battery life enhancement and battery fast charge 4 cell 48 Wh 3 20 Ah Li ion battery 4 cell 41 Wh 2 80 Ah Li ion battery Security Support for Kensington security lock Fingerprint reader Supports no fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA China o...

Page 14: ...ete models UMA models Windows 7 drivers 32 and 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory modules expansion and primary Optical drive WLAN module 4 Chapter 1 Product description ...

Page 15: ...Assistant app For information on using the webcam in Windows 7 select Start All Programs Communication and Chat HP WebCam 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep ...

Page 16: ...or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External component identification ...

Page 17: ...es the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devic...

Page 18: ... Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings in Windows 8 see your power options From the Start screen type powe...

Page 19: ...s button Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Windows applications key Windows 8 Displays options for a selected object Windows 7 Di...

Page 20: ...The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable White left The network is connected Amber right Activity is occurring on the network 6 HDMI port Connects...

Page 21: ...ptional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Windows 7 select Start He...

Page 22: ...eterrent but it may not prevent the computer from being mishandled or stolen Front Component Description 1 Speakers 2 Produce sound 2 Memory card reader Reads optional memory cards that store manage share or access information 12 Chapter 2 External component identification ...

Page 23: ...ly to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory module service door Provides access to the memory module compartments and the optical drive bay 5 Battery release latch Releases the battery from the battery bay 6 Hard drive service door Provides access to the hard drive bay and the wireless LAN WLAN modul...

Page 24: ...s in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant in Windows 8 from the Start screen select the HP Support Assistant app To access Help and Support in Windows 7 select Start Help and Support 14 Chapter 2 External component i...

Page 25: ...ion 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Service tag 15 ...

Page 26: ... replacing the system board The label may have a different number of characters depending on the operating system on the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 6 Warranty period This number describes the duration of the warranty period for the computer 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...Computer major components Computer major components 17 ...

Page 28: ...9 001 9 System board includes replacement thermal material For use in models without Windows 8 and with 2 GB of discrete graphics memory 743705 001 For use in models with Windows 8 Standard and with 2 GB of discrete graphics memory 743705 501 For use in models with Windows 8 Professional and with 2 GB of discrete graphics memory 743705 601 For use in models without Windows 8 and with 1 GB of discr...

Page 29: ... drive 728857 001 18 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Broadcom BCM943228 802 11abgn 2x2 Wi Fi Bluetooth 4 0 Combo Adapter 730668 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 19 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 728285 001 20 RTC battery 718440 001 21 Memory module PC3L 12800 1600 MHz 8 GB 69...

Page 30: ...cludes double sided adhesive 728284 001 3 Display panel cable includes webcam microphone module cable 724298 001 4 Antenna Kit includes left and right wireless antenna cables and transceivers 728280 001 5 Display hinges 728282 001 6 Display panel 14 0 in anti glare 1366 768 HD 725240 001 7 Display enclosure 724295 001 Raw display panel support kit 724299 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...Plastics kit Item Component Spare part number Plastics kit 728283 001 1 Top cover corner covers 2 Memory cover door 3 Hard drive cover door Plastics kit 21 ...

Page 32: ...4250 001 500 GB 7200 rpm 9 5 mm 678101 001 500 GB 7200 rpm 7 0 mm 703267 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 645193 005 Hard Drive Hardware Kit includes 718432 001 2a Hard drive bracket 2b Hard drive connector cable 3 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 728285 001 4 32 GB mSATA drive 728857 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...Kingdom and Singapore 490371 031 Rubber Kit includes rubber feet 718441 001 Screw Kit 730320 001 Sequential part number listing Spare part number CSR flag Description 490371 021 A Power cord for use in Europe 3 pin black 1 83 m 490371 031 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 AA1 A Power cor...

Page 34: ...ble 703372 001 A HP Ultraslim Keyed Cable Lock 708462 001 A 4 cell 41 Wh 2 80 Ah Li ion battery 710412 001 A 65 W AC adapter for use in all countries and regions except the People s Republic of China and India 710413 001 A 90 W AC adapter for use in all countries and regions except the People s Republic of China and India 710414 001 A 90 W AC adapter for use in the People s Republic of China and I...

Page 35: ...01 A 32 GB mSATA drive 730320 001 N Screw Kit 730668 001 A Broadcom BCM943228 802 11abgn 2x2 Wi Fi Bluetooth 4 0 Combo Adapter 732625 001 N Power connector cable 737326 001 N Intel Celeron 2950M processor 2 0 GHz 2 MB L3 cache 35 W includes replacement thermal material 737327 001 N Intel Core i3 4000M processor 2 40 GHz 3 MB L3 cache 37 W includes replacement thermal material 737328 001 N Intel Co...

Page 36: ...for use in models with Windows 8 Professional and with 2 GB of discrete graphics memory includes thermal material 745152 001 N Top cover includes TouchPad 753089 001 N Heat sink for use in models with discrete graphics includes replacement thermal material 753090 001 N Heat sink for use in models with UMA graphics includes replacement thermal material 753196 001 N Audio USB board for use in models...

Page 37: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 38: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 39: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 40: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 41: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 42: ...ccess and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 6 screws that must be removed replaced and...

Page 43: ...s use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the comput...

Page 44: ...se steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the hard drive 1 Loosen the Phillips PM2...

Page 45: ...he hard drive perform the following steps a Position the hard drive with the connector toward you b Disconnect the hard drive connector cable 1 from the hard drive c Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available ...

Page 46: ...Reverse this procedure to reassemble and install the hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover...

Page 48: ...tenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover see Hard drive on page 34 Remove the mSATA drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the mSATA drive to the system board The mSATA drive tilts up 2 Remove the mSATA drive 2 by pulling the module...

Page 50: ... 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t...

Page 51: ...y module service cover is included in the Plastics Kit spare part number 728283 001 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 5 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 41 ...

Page 52: ...ough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the memory module service cover see Memory module on page 40 Remove the optical drive 1 Remove the Phillips PM2 5 4 5 screw 1 that secures the optical drive to the computer 2 Push t...

Page 53: ...ket position the optical drive with the rear toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to install the optical drive Component replacement procedures 43 ...

Page 54: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover see Hard drive on page 34 Remove the RTC battery 1 Use a thin screwdriver or similar tool to pry the battery out of the socket 1 2 Remove the RTC battery from the socket 2 Reverse this procedure to install the RTC battery When ins...

Page 55: ...ter including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 47 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make sp...

Page 56: ...e computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the memory module service cover see Memory module on page 40 Remove the keyboard 1 Remove the three Phillips PM2 5 6 5 screws that secure the ...

Page 57: ...r 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard and then swing the keyboard up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board Component replacement procedures 47 ...

Page 58: ...8 Remove the keyboard 3 Reverse this procedure to install the keyboard 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...g components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 When replacing the top cover be sure that the power button board see Power button board on page 53 and TouchPad button board see TouchPad button board on page 54 are removed from the defective top cover and in...

Page 60: ... front toward you and open it 6 Release the following ZIF connectors on the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint board cable 7 Lift the rear edge of the top cover 1 and swing it up and forward until it detaches from the computer 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the fingerprint reader board 1 Disconnec...

Page 62: ...ce with double sided adhesive Carefully pry the fingerprint reader up off of the top cover 4 Reverse this procedure to install the fingerprint reader board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...ttery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the power button board 1 Detach the power button board cable 1 from the top cover The power button board cab...

Page 64: ...attery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the TouchPad button board 1 Detach the TouchPad button board cable 1 from the TouchPad The TouchPad button ...

Page 65: ...5 Remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board Component replacement procedures 55 ...

Page 66: ... computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the fan 1 Close the computer 2 Turn the computer upside down with the front toward ...

Page 67: ...at attaches the fan to the heat sink 7 Remove the two Phillips PM2 0 4 5 screws 2 that secure the fan to the base enclosure 8 Remove the fan 3 from the base enclosure Reverse this procedure to install the fan Component replacement procedures 57 ...

Page 68: ...emory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 2 Detach the audio USB board cable 2 from the base encl...

Page 69: ... with Windows 8 Professional and with UMA graphics 743703 601 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from...

Page 70: ...ou 5 Open the computer 6 Disconnect the speaker cable 1 from the system board 7 Release the ZIF connector 2 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 8 Release the power connector 1 from the clips and molding built into the base enclosure 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ee Phillips PM2 5 4 5 screws 3 that secure the system board to the base enclosure 11 Lift the right side of the system board 1 until it rests at an angle 12 Remove the system board by sliding it up and to the right an angle 2 Reverse this procedure to install the system board Component replacement procedures 61 ...

Page 72: ... see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 46 g Top cover see Top cover on page 49 h Fan see Fan on page 56 i Syste...

Page 73: ...page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 46 g Top cover see Top cover on page 49 h Fan see Fan on page 56 i System board see Syst...

Page 74: ...ard spare part kits NOTE For discrete models thoroughly clean thermal material from the surfaces of the system board components each time you remove the heat sink Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the Northbridge chip 3 and the heat sink section 4 that services it All heat sink and processor spare part kits include therma...

Page 75: ... components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits NOTE For UMA models thoroughly clean thermal material from the surfaces of the system board components each time you remove the heat sink Thermal paste is used on the processor 1 and the heat sink section 2 that services it All heat sink and processo...

Page 76: ...stem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory mo...

Page 77: ... remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 67 ...

Page 78: ... the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 46 g Top cover see Top cover on page 49 h Fan see Fan on pag...

Page 79: ...al devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 46 g Top cover see Top ...

Page 80: ...o crew covers 1 and the two Phillips PM2 5 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...ofile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive b Disconnect the webcam microphone module cable 2 from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare pa...

Page 82: ...panel a Remove the eight Phillips PM2 0 2 5 screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 2 and then swing it up and forward until it...

Page 83: ...s necessary to replace the display panel cable a Disconnect the webcam microphone module cable 1 from the webcam microphone module b Release the display panel cable from the clips 2 and routing channel built into the top edge and left side of the display enclosure c Remove the display panel cable 3 The display panel cable is available using spare part number 724298 001 10 If it is necessary to rep...

Page 84: ...e wireless antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure c Remove the wireless antenna 3 The wireless antenna are available using spare part number 728280 001 Reverse this procedure to reassemble and install the display assembly 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...mputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Compute...

Page 86: ... click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be ava...

Page 87: ...he most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the pat...

Page 88: ...ose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup...

Page 89: ... the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boo...

Page 90: ...he on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Downloads tab 3 Enter the product name in the text box and then click Go 4 Select your comp...

Page 91: ...mputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Compute...

Page 92: ... click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be ava...

Page 93: ...t BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the loca...

Page 94: ...e the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup a...

Page 95: ...oot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is disp...

Page 96: ...screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click Search 4 Se...

Page 97: ...omputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the i...

Page 98: ...n screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updat...

Page 99: ...ation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type you...

Page 100: ...r to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn ...

Page 101: ...F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 35 6 cm 14 0 in display specifications Metric U S Dimensi...

Page 102: ...0 MB sec up to 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 1 ms 3 ms Average read write 11 13 ms 11 13 ms 13 ms 13 ms Maximum 22 ms 22 ms 25 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 976 773 168 625 141 400 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm or 7200 rpm 5400 rpm Operating temp...

Page 103: ...VD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode...

Page 104: ...re is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see HP Support Assistant To access HP Support Assistant from the ...

Page 105: ...tart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 compl...

Page 106: ...you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating ...

Page 107: ...on before you give away or recycle your computer For more information on these features see HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open...

Page 108: ...optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case o...

Page 109: ...ould continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back ...

Page 110: ...a on page 101 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE Win...

Page 111: ...k Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 101 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 112: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 102 C...

Page 113: ...gularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then selec...

Page 114: ...n a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then...

Page 115: ...mended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or owne...

Page 116: ... drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and sele...

Page 117: ...t the factory Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional Intel Management Engine Firmware present only in models ending in a p or w...

Page 118: ...gs a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information abo...

Page 119: ...ocess of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 109 ...

Page 120: ...t be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 St...

Page 121: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Page 122: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 112 Chapter 16 Recycling ...

Page 123: ...87 restoring factory settings 76 82 88 connector power 10 connectors service considerations 28 D display specifications 91 display assembly removal 69 display bezel removal 70 spare part number 20 24 25 71 display enclosure spare part number 20 24 display panel product description 1 removal 72 spare part number 20 25 73 display panel cable removal 73 spare part number 20 24 73 Driver Recovery DVD ...

Page 124: ...ce illustrated 22 precautions 28 spare part numbers 22 memory card reader identifying 12 memory module identifying 13 product description 1 removal 40 spare part numbers 19 24 40 memory module service cover removal 40 spare part number 41 microphone product description 2 microphone audio in jack identifying 11 model name 1 mouse spare part number 23 24 mSATA drive removal 39 spare part number 19 2...

Page 125: ...pare part number 39 speakers removal 68 spare part number 19 24 68 speakers identifying 12 specifications computer 91 display 91 DVD RW Double Layer with SuperMulti Drive 93 hard drive 92 optical drive 93 Startup Repair using 100 system board removal 59 spare part numbers 18 26 59 T tools required 27 top cover removal 49 spare part number 18 26 49 TouchPad buttons 6 TouchPad button board removal 5...

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