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HP gt7720 - Thin Client, Quick Reference Manual

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HP Remote Desktop Protocol (RDP) Multimedia and USB

Enhancements

HP Remote Desktop Protocol (RDP) Multimedia and USB Enhancements software enhances your
users’ Microsoft Remote Desktop Protocol virtualization experience. HP Remote Desktop Protocol
Enhancements provide users with a single-logon initiated, full-screen virtual desktop experience
(including stereo audio). The client-side software, which is included in the latest WES and XPe images,
works seamlessly. Users simply log in on the thin client to take advantage of its multimedia features,
such as training videos, and USB device support. For additional information, visit

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01705352/c01705352.pdf/
c01705352.pdf

.

HP Remote Graphics Software (RGS) Receiver

HP Remote Graphics Software (RGS) is a high-performance remote desktop connection protocol that
delivers an exceptional remote desktop user experience for rich user environments that include video,
web flash animations and graphics intensive applications. All applications run natively on the remote
system and take full advantage of the compute and hardware graphics resources of the sending system.

HP RGS captures the desktop of the remote system and transmits it over a standard network to a window
on a local client (a receiver) using advanced image compression technology specifically designed for
text, digital imagery and high frame rate video applications. The receiver uses their keyboard, mouse,
and USB devices to interact with applications just as if they were physically interacting with the sender
system providing an interactive, high performance, multi-display desktop experience.

The RGS Receiver is included in the latest HP thin client WES and XPe image. Visit 

http://www.hp.com/

go/rgs

 for information on RGS Sender Licensing, installation, and use.

HP Remote Desktop Protocol (RDP) Multimedia and USB Enhancements

27

Summary of Contents for gt7720 - Thin Client

Page 1: ...Microsoft Windows Embedded Standard 2009 WES and Windows XP Embedded XPe Quick Reference Guide HP thin clients ...

Page 2: ...products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reprod...

Page 3: ...ed by the latest image with this terminal WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ... 5 Altiris Deployment Server 5 HP Device Manager 5 3 Configuration Logging On 6 Automatic Logon 6 Manual Logon 7 Administrator Logon Access 7 Logging Off Restarting and Shutting Down the Thin Client 8 Enhanced Write Filter 8 Power Management 9 System Time 9 Local Drives 10 Drive Z 10 Drive C and Flash 10 Saving Files 11 Mapping Network Drives 11 Roaming Profiles 11 User Accounts 11 Creating a New ...

Page 6: ...ments 27 HP Remote Graphics Software RGS Receiver 27 HP Session Allocation Manager SAM Client 28 Teemtalk Terminal Emulation 29 VMWare View Manager 29 Altiris Client Agent 30 HP Management Agent 32 HP Client Automation Registration and Agent Loading Facility RALF 32 Microsoft Internet Explorer 33 Windows Media Player 11 33 5 Control Panel Extended Selections Enhanced Write Filter Manager 36 Benefi...

Page 7: ...Device Manager 49 Add on Upgrades 49 Image Upgrades 49 HP FTP Image Update 50 HP ThinState Capture and Deploy 50 HP Compaq Thin Client Imaging Tool 50 HP Client Automation 50 7 Peripherals Printers 51 Adding Printers Using Generic Text only Print Driver 51 Using Manufacturer Print Drivers 52 HP Universal Print Driver for Thin Clients Add on 52 Audio 52 Index 53 vii ...

Page 8: ...viii ...

Page 9: ...eck the HP support site for these updates or for important documentation that provides specific information for the image version at http www hp com support Select the country from the map then select See support and troubleshooting information or Download drivers and software and firmware Type the thin client model in the field and click Enter 1 ...

Page 10: ...e View Client HP Session Allocation Client HP Remote Graphics and HP TeemTalk User interface similar to familiar Windows XP Professional Improved security Symantec EndPoint Protection Firewall Microsoft Firewall Add on Locked down protected Flash drive Multimedia Windows Media Player Windows Musical Instrument Device Interface MIDI Add on Internet browsing Windows Internet Explorer Adobe Acrobat A...

Page 11: ...u and or displayed as icons on the desktop Refer to the Citrix documentation for information and instructions For information about the functionality of the standard WES or XPe desktop and Start menu items refer to the applicable Microsoft documentation WES http msdn microsoft com en us embedded bb981920 aspx0 aspx XPe http msdn2 microsoft com en us embedded aa731409 aspx For information on the Ci...

Page 12: ...ndard network services such as DHCP and DNS Thin clients require the following Session services Support services Session Services The network to which the thin client is connected requires any of the following session services Citrix ICA Microsoft RDP Terminal emulation support Citrix ICA You can make Citrix Independent Computing Architecture ICA available on the network using Presentation Server ...

Page 13: ...ommunicate with the computing platform Support Services Altiris Deployment Server The Altiris Deployment Solution support service is available for the thin client network This service provides an easy to use integrated tool that allows remote management of thin clients throughout their life cycle including initial deployment ongoing management and software deployment You must install the Altiris D...

Page 14: ...on and change the auto logon user name password and domain Only the administrator account can change auto logon properties NOTE To save changes be sure to disable the write filter cache or right click on the green write filter icon and choose commit anytime during the current boot session See Enhanced Write Filter Manageron page 36 for information about and instructions for disabling the write fil...

Page 15: ...ng Change Password You cannot change the password when logged on as a user Passwords are case sensitive but user names are not The administrator may create additional user accounts using the User Manager utility available in the Administrative Tools option in Control Panel However due to local memory constraints you should keep the number of additional users to a minimum For more information see U...

Page 16: ...tarting or shutting down the thin client Enhanced Writer Filter Power Management System Time Enhanced Write Filter For detailed information about the Enhanced Write Filter see Enhanced Write Filter Manager on page 36 If you want to save changes to system configuration settings you must disable the write filter cache or issue the commit command during the current boot session Otherwise the new sett...

Page 17: ...r right click the desktop background and select Properties Screen Saver Power System Time After power off clock time is not lost as long as the power source remains plugged in You can manually set the local time or you can automatically set the local time utility to synchronize the thin client clock to a time server at a designated time Logging Off Restarting and Shutting Down the Thin Client 9 ...

Page 18: ...Disk configuration instructions see HP RAMDisk on page 39 For information about using the Z drive for roaming profiles see Roaming Profiles on page 11 Drive C and Flash Drive C is in the onboard flash drive HP recommends that you do not write to drive C as writing to drive C reduces the free space on the flash CAUTION If the available free space on the flash drive is reduced to below 10 MB the thi...

Page 19: ...rator and then disabling the write filter You can also assign the remote home directory by using a user manager utility Roaming Profiles Write roaming profiles to the C drive The profiles need to be limited in size and will not be retained when the thin client is rebooted NOTE For roaming profiles to work and be downloaded there must be sufficient flash space available In some cases it may be nece...

Page 20: ...r profile local or domain Any local accounts created or cached domain accounts logged into this device prior to changes made to the Default User profile are unaffected by these changes only accounts logged in or cached after the changes For a new user to match the characteristics of the pre defined User account the Administrator must add the new user to the Power Users group otherwise the new user...

Page 21: ...ne 5 Click Action in the menu bar and then select New User This opens the New User dialog box 6 Type in the user name and password and then select the attributes you want 7 Click Create and then click Close 8 In the Local Users and Groups window select the Users folder in the left pane 9 In the right pane double click the name of the user just created This opens the user name Properties tabbed dia...

Page 22: ...ctory Should you need to make a change the keyboard language selection is made through the Regional and Language Options selection in the Control Panel From this program you can select the type of keyboard you are using as well as the layout IME settings 14 Chapter 3 Configuration ...

Page 23: ...Administrative Tools Click the Administrative Tools icon in the Control Panel to gain access to the available administrative tools Administrative Tools 15 ...

Page 24: ...ent on page 32 HP Client Automation Registration and Agent Loading Facility RALF on page 32 Microsoft Internet Explorer on page 33 Windows Media Player 11 on page 33 Access to the following applications is available to all users logon accounts Symantec Endpoint Protection Firewall on page 17 Altiris Client Agent on page 30 Additional applications in the form of add ons are provided and can be down...

Page 25: ...g services applications ports and components The agent uses security policies which include firewall rules as well as security settings These policies protect an individual endpoint from network traffic and the viruses that can cause harm Firewall rules determine whether the endpoint allows or blocks an incoming or outgoing application or service from gaining access through the network connection ...

Page 26: ... map then click See support and troubleshooting information Type the thin client model in the field and click Enter Microsoft Windows Firewall An improved Microsoft Windows Firewall previously known as Internet Connection Firewall or ICF is available from HP as an add on The firewall is enabled by default after you install the add on On by Default After you install the add on Windows Firewall is t...

Page 27: ... tab The firewall also blocks file and printer sharing and discovery of network devices Using Windows Firewall with no exceptions is useful when connecting to a public network This setting can help to protect the computer by blocking all attempts to connect to the computer When you use Windows Firewall with no exceptions you can still view Web pages send and receive e mail or use an instant messag...

Page 28: ...ble This will enable computers on the same subnet to connect to the program on the machine but drops traffic originating from a remote network Advanced Tab Enables you to configure the following functions Network Connection Settings Select connection specific rules which apply per network interface Security Logging Create a log file for troubleshooting ICMP With Global Internet Control Message Pro...

Page 29: ... interface for configuring exceptions for ports and applications Failure Symptoms Failures related to the default configuration will manifest in two ways Client applications may fail to receive data from a server Examples include an FTP client multimedia streaming software and new mail notifications in some e mail applications Server applications running on the WES or XPe based computer may not re...

Page 30: ...ended configuration involves adding a program to the exception list This solution provides the easiest configuration as well as enables the firewall to open ranges of ports that can change each time the program runs To add a program exception 1 Open Windows Firewall and select the Exceptions tab 2 If the program is in the list click to enable the setting If the program is not in the list click Add...

Page 31: ...umber and protocol add an exception for that port To add a port exception 1 Open Windows Firewall and click the Exceptions tab 2 Click Add Port to display the Add a Port dialog box a Type the Port Number b Choose TCP or UDP protocol c Give the port exception a descriptive name in the Name field 3 Click Change Scope to view or set the scope for the port exception and then click OK 4 Click OK to clo...

Page 32: ...ccess and delivers an even greater level of seamless desktop integration Alternatively use PN Agent where Citrix Presentation Server or XenApp is deployed with Web Interface PN Agent relies on a central configuration file on the Web Interface server This client enables placing icons on the desktop or Start menu of the thin client for seamless integration of published applications PN Agent can be a...

Page 33: ...nection Use the Remote Desktop Connection dialog box to establish connections to a Windows Terminal Server or to access remote applications using Microsoft RDP Refer to the Microsoft Web site for documentation that offers a detailed explanation and instructions on how to use the Microsoft RDC dialog box Remote Desktop Connection 25 ...

Page 34: ...26 Chapter 4 Applications ...

Page 35: ...n protocol that delivers an exceptional remote desktop user experience for rich user environments that include video web flash animations and graphics intensive applications All applications run natively on the remote system and take full advantage of the compute and hardware graphics resources of the sending system HP RGS captures the desktop of the remote system and transmits it over a standard ...

Page 36: ...on Manager HP SAM and is an extension the HP SAM client HP SAM client is included in the latest HP Thin Client WES and XPe image and can be accessed from Start Programs HP SAM becomes the control point in managing a CCI deployment Specifically it manages the assignment of Microsoft Remote Desktop connections from a user s access device thin client to Remote Desktop sessions blade PCs Whether the s...

Page 37: ...emtalk Connection Wizard and the Teemtalk Emulator from Start All Programs VMWare View Manager View Manager a key component of VMWare View is an enterprise class desktop management solution which streamlines the management provisioning and deployment of virtual desktops Users securely and easily access virtual desktops hosted on VMWare Infrastructure terminal servers blade PCs or even remote physi...

Page 38: ...ris Client Agent allows the Altiris server to discover valid clients that are added to the network The agent carries out assignments and reports the status of individual thin clients to the Altiris server 30 Chapter 4 Applications ...

Page 39: ...Altiris Client Agent 31 ...

Page 40: ...client images except those running ThinConnect It is used to register with an HP Client Automation Server HPCA so that the full HPCA agent can be pushed down and therefore the thin client be managed by the HP Client Automation console RALF is configured using a default HPCA Server hostname defined as hpcaserver While the HPCA server can be installed to match this name it is more common to use this...

Page 41: ...ources Microsoft Internet Explorer 7 0 is much more secure Internet Explorer has more control over the execution of all content including a built in facility to manage pop up windows Furthermore Internet Explorer now prevents scripts from moving or resizing windows and status bars to hide them from view or obscure other windows A block unsafe file transfers feature is available with Internet Explo...

Page 42: ...34 Chapter 4 Applications ...

Page 43: ... Control Panel Extended Selections The Control Panel is accessed by selecting Start Control Panel Some of the extended selections available on the Control Panel are discussed in the following sections 35 ...

Page 44: ...ter also extends the life of the thin client by preventing excessive flash write activity It gives the appearance of read write access to the flash by employing a cache to intercept all flash writes and returning success to the process that requested the I O The intercepted flash writes stored in cache are available as long as the thin client remains active but will be lost when the thin client is...

Page 45: ...ode any status changes by ewfmgr exe will not be automatically reflected by the EWF status icon To refresh the status icon after modifying EWF through ewfmgr exe you must right click on the icon you can then click anywhere on the screen to close the context menu However any operations made through the EWF status icon menu will be visible through the EWF Manager console application Status and chang...

Page 46: ...same as executing ewfmgr exe c Enable from the DOS prompt Disable EWF This button is the same as executing ewfmgr exe c Disable from the DOS prompt Overlay Configuration This button simply displays the Overlay information and is a combination of the information supplied when executing ewfmgr exe c Description and ewfmgr exe c Gauge from the DOS prompt Clear Boot Command This button is the same as ...

Page 47: ...nable Prevents the user from writing to the image after the next reboot Commitanddis able Combination of the Commit and Disable commands This command will commit data in the overlay upon shutdown Additionally EWF will be disabled after the system reboots NOTE When using the Commit boot command all the temporary contents will be permanently written to the flash memory In addition all content access...

Page 48: ...al Drives on page 10 Use the RAMDisk Configuration dialog box to configure the RAMDisk size If you change the size of the RAMDisk you will be prompted to restart for changes to take effect To permanently save the change make sure to disable the write filter cache or to issue the commit command during the current boot session before restarting NOTE The default optimal RAMDisk size is set to 16 MB T...

Page 49: ...inf as well as several XPe HP specific keys XPePrep can run by specifying a local INI file to be processed or it can be used in conjunction with DHCP and FTP servers to automatically apply settings across multiple clients on a network For detailed information please review the Using the HP DHCP Settings Update Client document on the HP support site at http h20000 www2 hp com bc docs support Suppor...

Page 50: ...ce in the F10 System BIOS is first set to USB then ATA Flash and finally to Network boot If the default Boot order settings have been changed it is critical before using the HP ThinState Capture tool that you first set the First Boot Device in the Advanced BIOS Features section of the F10 System BIOS to USB NOTE The HP ThinState Capture tool is not a standalone tool and can only be accessed by the...

Page 51: ...disk As a result if the thin client has 512 MB Flash then the USB flash drive must be 1 GB Once the right DOK size is attached the following screen displays 3 Click Capture The following warning displays 4 Click Yes The HP ThinState Capture tool formats and makes the USB flash drive bootable HP ThinState Capture will now reboot the system HP ThinState Capture 43 ...

Page 52: ...flash drive to deploy the captured image to another HP thin client of the exact same model and hardware with equal or greater flash size capacity The following table lists the supported capture and deploy scenarios Capture From Deploy To 2GB Flash 1GB Flash 512MB Flash 2GB Flash X 1GB Flash X X 512MB Flash X X X 44 Chapter 5 Control Panel Extended Selections ...

Page 53: ...le power to the unit during this process You may use the captured image flash ibr found in the USB flash drive in combination with Altiris Deployment or HP Device Manager Solution to remotely image multiple thin client units NOTE You must use flash ibr in conjunction with the HP ThinState Deploy utility e g ibr exe Flash ibr is not compatible with the Altiris rdeploy exe or rdeployt exe utilities ...

Page 54: ...n ftp ftpserver ftpfolder then the option DHCP option 137 should contain the following string ftp username password ftpserver ftpfolder if the FTP share is protected or ftp ftpserver ftpfolder if the FTP share allows anonymous access FTP Server The WES and XPe images in IBR format and the WinPE image provided by HP must reside in the same folder on the FTP server Description The HP FTP Image Updat...

Page 55: ...empty or type in the field 2 Automatically through a DHCP option by selecting the Get Host Settings from DHCP server check box These host settings can be saved and committed by clicking on the Save Settings button When the applet is invoked again the settings will be retrieved and the corresponding controls are automatically populated Select Image to Update Once the host settings are entered eithe...

Page 56: ...in the next system restart and then restarts the system to continue to the WinPE phase Once WinPE is loaded IBRPE is spawned to image the system s flash drive using the selected image from the FTP share When the imaging completes IBRPE automatically restarts the system to enter the FBA phase 48 Chapter 5 Control Panel Extended Selections ...

Page 57: ...additional information concerning the HP Device Manager and the HP Management Agent please check the HP support site for these applications or for other important updates or documentation http www hp com support Select the country from the map then select See support and troubleshooting information or Download drivers and software and firmware Type the thin client model in the field and click Ente...

Page 58: ...ent Imaging Tool The HP Compaq Thin Client Imaging Tool is part of the SoftPaq deliverable that contains the original factory image for the HP thin client You can use this utility to restore the original factory image to the thin client This utility allows you to perform the following options Create a bootable flash image on a USB flash device such as on a disk on key Unbundle the image to a direc...

Page 59: ...che or run the commit command to save the installation You can print to network printers from ICA and RDP applications through print drivers on the servers For additional information please review the Printing and Imaging Support on HP Compaq Thin Clients white paper on the HP support site at http h20000 www2 hp com bc docs support SupportManual c00739537 c00739537 pdf jumpid reg_R1002_USEN CAUTIO...

Page 60: ...t more suitable for the thin client software environment For example due to disk space limitations the current version is available only in English and with no help files Go to http www hp com support Select the country from the map then select Download drivers and software and firmware Type the thin client model in the field and click Enter Select the thin client model then the operating system a...

Page 61: ...ive Z 10 drives drive C and flash 10 drive Z 10 E emulation Teemtalk Terminal Emulation 16 terminal 5 Enhanced Write Filter 8 Enhanced Writer Filter Manager 6 EWF 8 extended selections control panel 35 F failure resolution 22 failure symptoms Microsoft Windows Firewall 21 features thin client 2 filter Enhanced Write Filter 8 write 10 writer 6 firewall configuring 18 Microsoft Windows Firewall 16 S...

Page 62: ...stration and Agent Loading Facility 16 Remote Desktop Connection 16 Remote Desktop Protocol 16 Remote Graphics Software receiver 16 requirements disk on key 43 server 4 resolution network application failure 22 restarting 8 RGS receiver 16 roaming profiles 10 S SAM Web site 28 saving files 11 security configuring Microsoft Windows Firewall 18 Microsoft 16 Microsoft Windows Firewall 16 Symantec End...

Page 63: ...g Tool white paper 45 more information 1 peripheral QuickSpecs 51 WES 3 Windows Media Player 33 Windows XPe 3 WES Web site 3 Windows Firewall 16 Windows Media Player 16 Windows Media Player Web site 33 Windows XPe Web site 3 write filter 10 writer filter 6 Z Z drive 10 Index 55 ...

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