HP ENVY Page 10 Maintenance And Service Manual Download

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Category

Description

Single hard drive configurations:

●

2.0-TB, 5400-rpm, 9.5-mm

●

1.0-TB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 7-mm/9.5-mm

SSHD configurations

1TB (5400) + 8GB NAND Hybrid HDD 9.5mm

Dual Storage Configurations (models with i7 processors and 4 GB discrete graphics memory only)

1TB (5400) 9.5mm + 256GB M.2 SATA SSD (TLC)

SSD configurations: (TLC) (models with i7 processors and 4 GB discrete graphics memory only)

256 GB

External optical drive

9.0mm tray load - SATA - Optional (not modular)

DVD+/-RW Double-Layer SuperMulti

Support zero-power optical drive

Support M-disc

Webcam and
microphone

HP TrueVision HD: HD camera - fixed (no tilt) + activity LED, USB 2.0, M-JPEG (1280x720 by 30 frames per
second)

Camera with rubber for non-touch with bezel

Camera without rubber for touch with flush glass

Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression

HP Noise Cancellation

Supports Voice Recognition

Audio

Bang & Olufsen

Quad speakers

Subwoofer

Ethernet

Integrated 10/100/1000 network interface card (NIC)

Sensor

Accelerometer (for hard drive protection support/Cool Sense)

Wireless networking

Integrated wireless options with dual antennas (M.2/PCIe):

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter

Intel WiDi5.1 support

Compatible with Miracast-certified devices (Windows 8.1)

External media cards

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card expansion

One M.2 slot for WLAN

Chapter 1 Product description

Summary of Contents for ENVY

Page 1: ...HP ENVY Notebook PC Maintenance and Service Guide ...

Page 2: ...st 2015 First Edition May 2015 Document Part Number 807574 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See htt...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ly subcomponents touch screen 21 Display assembly subcomponents non touch screen 22 Cables 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 26 Tools required 26 Service considerations 26 Plastic parts 26 Cables and connectors 27 Drive handling 27 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 29 Workstation gui...

Page 6: ...gerprint reader board 61 Card reader board 63 TouchPad assembly 64 System board 66 RTC battery 69 Speaker rear 70 Display assembly touch screen 71 Display assembly non touch screen 76 Power connector cable 84 7 Using Setup Utility BIOS in Windows 7 85 Starting Setup Utility BIOS 85 Updating the BIOS 85 Determining the BIOS version 85 Downloading a BIOS update 85 8 Using Setup Utility BIOS in Windo...

Page 7: ...re 94 Restore and recovery 95 Restoring to a previous system restore point 95 Restoring specific files 95 Restoring specific files using Windows Backup and Restore 95 Recovering the original system using HP Recovery Manager 95 What you need to know 95 Recovering using HP Recovery partition select models only 96 Recovering using the recovery media 96 Changing the computer boot order 96 11 Backing u...

Page 8: ...cts only 106 Using HP Recovery media to recover 106 Changing the computer boot order 107 Removing the HP Recovery partition select products only 107 13 Using HP PC Hardware Diagnostics UEFI 108 Downloading HP PC Hardware Diagnostics UEFI to a USB device 109 14 Specifications 110 Computer specifications 110 39 6 cm 15 6 in display specifications 111 Hard drive specifications 112 15 Power cord set r...

Page 9: ... 15 6 in high definition HD white light emitting diode WLED BrightView 1366 768 flat flat 3 8 mm SVA eDP typical brightness 220 nits touch 15 6 in high definition FHD white light emitting diode WLED AntiGlare 1920 1080 slim flat 3 2 mm SVA eDP typical brightness 220 nits touch and non touch 15 6 in high definition QHD white light emitting diode WLED AntiGlare 3200 1800 uslim flat 3 0 mm UWVA eDP t...

Page 10: ... without rubber for touch with flush glass Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression HP Noise Cancellation Supports Voice Recognition Audio Bang Olufsen Quad speakers Subwoofer Ethernet Integrated 10 100 1000 network interface card NIC Sensor Accelerometer for hard drive protection support Cool Sense Wireless networking Integrated wir...

Page 11: ...r flick Support Win8 Modern Trackpad Gestures Taps enabled as default Power requirements Support for the following AC adapter 90 W models with QC UMA graphics memory or 4 GB discrete graphics memory 65 W models with 2 GB discrete graphics memory worldwide except for India and the People s Republic of China 65 W EM models with 2 GB discrete graphics memory for India and the People s Republic of Chi...

Page 12: ...Category Description FreeDOS 2 0 non touch models only Serviceability End user replaceable parts AC adapter Optical drive 4 Chapter 1 Product description ...

Page 13: ...Webcam light On The webcam is in use 4 Webcam or 3D camera Select products only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam or 3D camera Windows 7 To use the webcam select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 From the Start screen type camera and then select Camera from th...

Page 14: ... optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document in Windows 7 Select Start HP Support Assistant Next My computer User Guides To access this document in Windows 8 1 From the Start screen type supp...

Page 15: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 16: ... The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Caps lock light On Caps lock is on which switches the keys to all capital letters 4 Fingerprint reader light select models only White The fingerprint was read Amber The fingerprint was not read 8 Chapter 2 External compo...

Page 17: ...y to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and S...

Page 18: ...Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 2 Speakers 2 Produce sound 3 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 10 Chapter 2 External component identification ...

Page 19: ... return you to the previous screen Windows 10 Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates betwe...

Page 20: ...ed HDMI device 5 USB 3 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to u...

Page 21: ...tart select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 Memory card reader Reads optional memory cards that enable you to store manage share or access information To in...

Page 22: ...security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to se...

Page 23: ...irflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound Bottom 15 ...

Page 24: ...ation about the product s hardware components The part number helps a service technician to determine what components and parts are needed 3 Serial number s n This is an alphanumeric identifier that is unique to each product 4 Warranty period This number describes the duration of the warranty period for the computer for each of the following categories Defective part replacement HP authorized tech...

Page 25: ... and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 17 ...

Page 26: ...crete graphics memory 812712 xxx Includes Intel Core i7 5500U processor and 2 GB of discrete graphics memory 812710 xxx Includes Intel Core i7 5500U processor and UMA graphics memory 812713 xxx Includes Intel Core i5 5200U processor and 4 GB of discrete graphics memory 812711 xx Includes Intel Core i5 5200U processor and 2 GB of discrete graphics memory 812709 xxx Includes Intel Core i5 5200U proc...

Page 27: ...rint reader bracket 812700 001 22 LED board includes cable 812696 001 23 Battery Li ion 3 cell 48 Wh 4 21 Ah Best Buy SKUs 807417 005 3 cell 55 Wh 4 56 Ah 805094 005 24 Hard drive does not include hard drive bracket or hard drive connector cable 2 0 TB 5400 rpm 9 5 mm 801808 005 1 0 TB 5400 rpm 8 GB NAND hybrid 9 5 mm 731999 005 1 0 TB 5400 rpm 9 5 mm 833907 005 750 GB 5400 rpm 9 5 mm Best Buy SKU...

Page 28: ... 5 mm Best Buy SKUs 778190 005 500 GB 5400 rpm 7 0 mm 778186 005 2a Hard drive connector cable 812697 001 Hard Drive Hardware Kit includes 812686 001 2b Hard drive bracket Screws not illustrated 3 DVD RW Double Layer SuperMulti Drive 812693 001 4 Solid state drive M 2 TLC 256 GB 812708 001 128 GB 2280 M 2 829985 001 128 GB Best Buy SKUs 820547 001 External USB DVD RW Double Layer with SuperMulti D...

Page 29: ...812699 001 2 Raw display panel 39 6 cm 15 6 in includes touch panel touch board bezel rubber supports display cable webcam and screws HD 812689 001 FHD 812690 001 QHD 812691 001 3 Webcam module 812715 001 4 Display webcam cable FHD touch screen models 812676 001 Display assembly subcomponents touch screen 21 ...

Page 30: ... screw covers 812688 001 6 Antennas includes wireless antenna cables and transceivers 812669 001 7 Display enclosure 812671 001 Display assembly subcomponents non touch screen Item Component Spare part number 1 Hinge covers left and right 812698 001 2 Bezel 812674 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...t and right includes Mylar screw covers 812687 001 For use with HD or FHD displays 812687 001 For use with QHD displays 823127 001 7 Antennas includes wireless antenna cables and transceivers 812668 001 8 Display webcam cable For use with HD or FHD displays 812675 001 For use with QHD displays 812677 001 For use with UHD displays 833581 001 9 Display enclosure For use with HD or FHD displays 81267...

Page 32: ...97 001 4 Fingerprint reader cable not illustrated 818039 001 5 Touchpad cable 818041 001 6 Display cable FHD touch screen models 812676 001 FHD non touch screen models 812675 001 QHD touch screen models 812678 001 QHD non touch screen models 812677 001 UHD non touch screen models 833581 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...1943 001 Power cord 3 pin black 1 00 m For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 F...

Page 34: ...rations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the point...

Page 35: ...kette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as moni...

Page 36: ...le shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2...

Page 37: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...ion on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on...

Page 40: ... then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the optical drive 1 Remove the Phillips PM2 5 8 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 ...

Page 41: ...on the rear of the optical drive remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 33 ...

Page 42: ... supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 75 screws that must be removed replaced and or loosened when servicing the computer Make special note of each...

Page 43: ...y 061 South Korea AD1 Bulgaria 261 Japan 291 Spain 071 Canada DB1 Latin America 161 Switzerland BG1 Czech Republic and Slovakia FL1 The Netherlands B31 Taiwan AB1 Denmark Finland and Norway DH1 Portugal 131 Thailand 281 France 051 Romania 271 Turkey 141 Germany 041 Russia 251 United Kingdom 031 Greece 151 Saudi Arabia 171 United States 001 Hungary 211 Slovenia BA1 Before removing the bottom cover ...

Page 44: ...2 Remove the four Phillips PM2 5 4 0 screws that secure the bottom cover to the computer 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...3 Remove the bottom cover by working your way around and prying to disengage bottom cover from computer Reverse this procedure to install the bottom cover Component replacement procedures 37 ...

Page 46: ...y or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the...

Page 47: ...ures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component re...

Page 48: ...arch 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation ...

Page 49: ...ng tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 41 ...

Page 50: ... shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid state drive to the system board 2 Remove the s...

Page 51: ...Reverse this procedure to install the solid state drive Component replacement procedures 43 ...

Page 52: ...ibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Disconnect the battery Remove the RJ 45 door 1 Remove the two Phillips PM2 0 5 0 screws 1 that secure the RJ 45 door to t...

Page 53: ...2 Remove the RJ 45 door 2 Reverse this procedure to install the RJ 45 door Component replacement procedures 45 ...

Page 54: ...he computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Disconnect the battery Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 5 4 0 screws 2 that secure the fan to the computer 3 Disconnect and then remove the antenna cables from the clips on side of the fan 3 4 Disconnect and then remo...

Page 55: ...5 Remove the fan 5 Reverse this procedure to install the fan Component replacement procedures 47 ...

Page 56: ...h the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Disconnect the battery Remove the USB board 1 Disconnect the cable 1 from the USB board 2 Remove the Phillips PM2 5 5 0 screws 2 that secure the USB board to the computer 48 Chapter...

Page 57: ...3 Remove the USB board 3 Reverse this procedure to install the USB board Component replacement procedures 49 ...

Page 58: ...plugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover Bottom cover on page 35 5 Disconnect the battery 6 Remove the USB board see USB board on page 48 Remove the subwoofer 1 Disconnect the subwoofer cable 1 from the system board 2 Remove the cable from the clips built into the fan 2 3 Remove the Phillips PM2 5 5 0 screw 3 that secur...

Page 59: ...4 Remove the subwoofer 4 Reverse this procedure to install the subwoofer Component replacement procedures 51 ...

Page 60: ...unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Disconnect the battery Remove the heat sink 1 Following the 1 through 4 sequenc...

Page 61: ...em board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 53 ...

Page 62: ...ove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer throu...

Page 63: ...dware Kit includes bracket and screws 812686 001 Hard drive cable 812697 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external...

Page 64: ... Phillips PM2 5 3 0 screws 2 that secure the hard drive cover to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 812686 001 The hard drive connector cable is available using spare part number 812697 001 Reverse this procedure to install the RTC battery 56 Chapter 6 Removal and repl...

Page 65: ...ernal devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 Remove the speakers 1 Remove the two broadhead Phillips PM2 0 2 0 screws 1 that secure the speaker to the computer NOTE The speaker includes rubber isolators 2 around the screws These isolators are crucial to the perform...

Page 66: ...er to the computer NOTE The speaker includes rubber isolators 4 around the screws These isolators are crucial to the performance of the speakers NOTE Note the way the speaker cable is routed near the RTC battery 5 7 Remove the speaker cable from its routing path 6 8 Remove the speaker 7 Reverse this procedure to install the speakers 58 Chapter 6 Removal and replacement procedures for Authorized Se...

Page 67: ...ute under the battery with specific routing around and through each other Use the image below to determine correct cabling 1 Card reader cable 2 Fingerprint reader cable 3 Touchpad cable 4 Keyboard backlight cable 5 LED board cable 6 Keyboard cable Component replacement procedures 59 ...

Page 68: ... Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the right speaker Speakers front on page 57 Remove the LED board 1 Disconnect the LED board cable 1 from the system board 2 Pull the ribbon cable up to disengage the adhesive securing it to the computer 2 3 Remove the two Phillips PM2 5 3 0 screws 3 that secure the LED bo...

Page 69: ...m the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the right speaker Speakers front on page 57 Remove the fingerprint reader board 1 Disconnect the fingerprint reader board cable 1 from the touchpad board 2 Pull the ribbon cabl...

Page 70: ...rd 5 from the computer while routing the fingerprint reader board cable under the cables Reverse this procedure to install the fingerprint reader board 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...mputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the speakers see Speakers front on page 57 Remove the card reader board 1 Remove the two broadhead Phillips PM2 0 3 0 screws 1 that secur...

Page 72: ...plugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the speakers see Speakers front on page 57 Remove the TouchPad 1 Disconnect the TouchPad cable from the TouchPad 1 2 Remove the TouchPad 2 cable from...

Page 73: ...4 Remove the TouchPad bracket 2 and the remove the TouchPad 3 Reverse this procedure to install the TouchPad Component replacement procedures 65 ...

Page 74: ... 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6...

Page 75: ...e 7 Keyboard backlight cable 8 Touchpad cable 9 Fingerprint reader cable 10 Card reader cable 11 Speaker cable 2 Remove the two Phillips PM2 5 3 0 screws that secure the system board to the computer 1 Component replacement procedures 67 ...

Page 76: ...3 Remove the system board 2 from the computer Reverse this procedure to install the system board 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the system board see System board on page 66 Remove the RTC battery Disconnect the disc cell RTC battery cable from the system board and...

Page 78: ...mputer 4 Remove the bottom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the system board see System board on page 66 Remove the rear speaker 1 Remove the broadhead Phillips PM2 0 2 0 screw 1 that secures the speaker to the computer NOTE The speaker includes rubber isolators 2 around the screws These isolato...

Page 79: ...age 55 7 Remove the speakers see Speakers front on page 57 8 Remove the system board see System board on page 66 Remove the display assembly 1 Open the computer and position the computer with the display hanging over the edge of a tablet CAUTION Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage 2 Remove the six Phillips PM2 5 4 0 screws 1 th...

Page 80: ... raw panel kit includes touch panel touch board bezel rubber supports display cable webcam and screws a Remove the two screw covers 1 and two Phillips PM2 5 3 5 screws 2 that secure the display rear cover to the display b Work a plastic tool around the seam to separate the display rear cover from the display 3 c Remove the display rear cover 4 d Rotate the hinges open as far as possible e Lift the...

Page 81: ...ophone module The webcam is available using spare part number 812715 001 a Position the display assembly with the top edge toward you b Lift the tape from atop the webcam 1 c Lift the webcam enough to access the connector 2 d Disconnect the cable 3 from the webcam module Component replacement procedures 73 ...

Page 82: ...lips 4 built into the side of the display d Disconnect the cable from the bottom of the display panel 5 4 To remove the display hinges The display hinges are available using spare part number 812688 001 a Remove the six Phillips PM2 5 2 0 screws 1 from the bottom of the hinges and the two Phillips PM2 0 2 5 screws 2 from the top of the hinges that secure the display hinges to the display enclosure...

Page 83: ... display enclosure and then remove the antenna cables and transceivers 3 The antennas are available using spare part number 812669 001 6 If replacing the display cover be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new cover Reverse this procedure to install the display assembly Component rep...

Page 84: ...ers front on page 57 8 Remove the system board see System board on page 66 Remove the display assembly 1 Open the computer and position the computer with the display hanging over the edge of a tablet CAUTION Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage 2 Remove the six Phillips PM2 5 4 0 screws 1 three on each hinge that secure the disp...

Page 85: ...the display b Flex the inside of the top edge 3 the left and right edges 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 6 The bezel is available using spare part number 812674 001 Component replacement procedures 77 ...

Page 86: ...ove the bezel trim by removing the two broadhead Phillips PM2 0 2 4 screws 1 and then sliding the trim away from the bezel 2 The bezel trim is available using spare part number 818043 001 2 To remove the webcam microphone module 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...or 1 The module is attached to the display enclosure with double sided tape c Disconnect the cable 2 from the module The webcam is available using spare part number 812714 001 3 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the enclosure Component replacement procedures 79 ...

Page 88: ...HD BrightView displays 812703 001 FHD antiglare displays 812704 001 QHD antiglare displays 830003 001 UWVA FHD antiglare displays 830511 001 UWVA UDH BrightView displays c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the cable 2 80 Chapter 6 Removal and replacement procedures for Authorized Service Provi...

Page 89: ...ve the eight Phillips PM2 5 3 5 screws 1 four per hinge that secure the hinges to the sides of the display enclosure b Remove the six broadhead Phillips PM2 0 3 0 screws 2 three per hinge that secure the hinges to the bottom of the display enclosure Component replacement procedures 81 ...

Page 90: ...less antenna cables and transceivers peel the transceivers from the top of the enclosure 1 release the wireless antenna cables from the clips built into the display enclosure 2 and then remove the cables and transceivers 3 The antenna cables are available using spare part number 812668 001 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...r QHD displays and 833581 001 for UHD displays 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure The display enclosure is available using spare part number 812670 001 for HD and FHD models and 823126 001 for QHD models Reverse this procedure to ...

Page 92: ...ttom cover see Bottom cover on page 35 5 Remove the battery see Battery on page 54 6 Remove the hard drive see Hard drive on page 55 7 Remove the speakers see Speakers front on page 57 8 Remove the system board see System board on page 66 9 Remove the display see Display assembly touch screen on page 71 Remove the power connector cable 1 Remove the Phillips PM2 5 4 0 screw 1 that secures the power...

Page 93: ...n your computer BIOS version information also known as ROM date and System BIOS can be accessed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS To use Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow ...

Page 94: ...ath when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by sel...

Page 95: ...d BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 87 2 Select Main and then make note of your BIOS version 3 Select Exit select Exi...

Page 96: ...o the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop rig...

Page 97: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 98: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 99: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 100: ...P Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer do...

Page 101: ...estore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also sa...

Page 102: ...back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pict...

Page 103: ...indows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Su...

Page 104: ...the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all persona...

Page 105: ...he flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Restore and recovery 97 ...

Page 106: ...ation on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 100 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 99 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models on...

Page 107: ...at the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue ...

Page 108: ...rmation see Recovering using HP Recovery Manager on page 100 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 102 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the co...

Page 109: ...em recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boot...

Page 110: ...the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 98 Follow thes...

Page 111: ...up of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 103 For information on the recovery options that are available using the recovery media see Using Windows tools on page...

Page 112: ...o create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact in...

Page 113: ... remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 107 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 114: ... start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pres...

Page 115: ...art the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition y...

Page 116: ...ith keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardw...

Page 117: ...select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow ...

Page 118: ...perature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within thi...

Page 119: ...ons Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1366x768 HD Surface treatment AntiGlare Brightness 220 nits Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 8 mm 39 6 cm 15 6 in display specifications 111 ...

Page 120: ...ecurity Seek times typical read including setting Single track 2 0 ms 1 5 ms Average read write 12 ms 11 ms Maximum 22 ms 14 ms Logical blocks 1 953 525 168 1 465 149 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical ...

Page 121: ... must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 32...

Page 122: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 123: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 115 ...

Page 124: ...onnectors service considerations 27 cover cap illustrated 21 22 D deleted files restoring 95 display assembly removal 71 76 spare part numbers 18 71 76 display assembly subcomponents illustrated 21 22 display bezel removing 71 72 76 display cable illustrated 21 23 24 removing 74 81 display enclosure illustrated 22 23 removing 75 83 display panel illustrated 21 23 product description 1 removing 74 ...

Page 125: ...re part numbers 20 memory card reader identifying 13 memory card identifying 13 memory module product description 1 removal 40 spare part numbers 19 40 microphone illustrated 21 23 product description 2 minimized image recovery 101 106 minimized image creating 100 105 model name 1 mute light identifying 8 N network jack identifying 12 num lock key identifying 11 O operating system product descript...

Page 126: ...ription 4 slots memory card reader 13 security cable 14 solid state drive removal 42 spare part numbers 42 speaker rear removal 70 spare part numbers 70 speakers removal 50 spare part numbers 19 50 speakers front removal 57 spare part numbers 57 speakers identifying 10 15 specifications 110 display 111 hard drive 112 subwoofer removal 50 spare part number 19 50 supported discs 92 supported discs r...

Page 127: ...ls using 99 104 wireless antennas illustrated 22 23 removing 75 82 83 wireless product description 2 WLAN antennas identifying 6 WLAN module removal 38 spare part numbers 18 38 workstation guidelines 29 Index 119 ...

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