HP ENVY x360 15 Maintenance And Service Manual Download Page 62

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System board

NOTE:

The system board spare part kit includes a processor and replacement thermal material.

Table 5-13

System board description and spare part number information

Description

Spare part number

i7-8565U Win quad core processor, UMA

L53568-601

i5-8265U Win quad core processor, UMA

L53569-601

i7-8565U Win quad core processor, DSC, 4-GB MX250

L53570-601

i5-8265U Win quad core processor, DSC, 4-GB MX250

L53571-601

i5-8265U Win quad core processor, DSC, 4-GB MX250

L63885-601

i7-xxxxU Win quad core processor, UMA, 4-GB MX250

L63886-601

i5-xxxxU Win quad core processor, DSC, 4-GB MX250

L63887-601

i7-xxxxU Win quad core processor, DSC, 4-GB MX250

L63888-601

Before removing the system board, follow these steps:

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see

Bottom cover on page 28

), and then remove the following components:

Battery (see

Battery on page 30

)

Solid-state drive (see

Solid-state drive on page 31

)

Fans (see

Fans on page 45

)

When replacing the system board, be sure to remove the memory module shield and memory module (see

Memory module on page 33

) from the defective system board and install them on the replacement

system board.

Remove the system board:

Disconnect the following cables from the system board:

(1) WLAN antenna cables

NOTE:

The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/

black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

(2) Webcam/microphone module ZIF connector cable

(3) Display panel ZIF connector cable

(4) Power button board ZIF connector cable

(5) Speaker cable

(6) Power connector cable

Chapter 5 Removal and replacement procedures

Summary of Contents for ENVY x360 15

Page 1: ...Maintenance and Service Guide HP ENVY x360 Convertible PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ailable on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www micro...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 23 Drive handling 23 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 Equipment guidelines 26 5 Removal and replacement procedures 27 Component replacement procedures 27 Bottom ...

Page 6: ...p information and creating recovery media 66 Using Windows tools 66 Using the HP Cloud Recovery Download Tool to create recovery media select products only 66 Restoring and recovery 67 Restoring resetting and refreshing using Windows tools 67 Recovering using HP Recovery media 67 Changing the computer boot order 67 8 Using HP PC Hardware Diagnostics 68 Using HP PC Hardware Diagnostics Windows sele...

Page 7: ...stics UEFI settings select products only 71 Downloading Remote HP PC Hardware Diagnostics UEFI 71 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 71 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 71 Customizing Remote HP PC Hardware Diagnostics UEFI settings 71 9 Specifications 73 Computer specifications 73 10 Power cord set requirements 75 Requi...

Page 8: ...viii ...

Page 9: ...high brightnes sharing privacy eDP 1 4 PSR2 flat LCD with narrow bezel and privacy filter 15 6 in FHD AntiGlare 1920 1080 WLED UWVA 72 300 nits 72 NTSC eDP ultraslim LCD with narrow bezel 15 6 in full high definition FHD AntiGlare 1920 1080 white light emitting diode WLED UWVA 45 250 nits 45 NTSC eDP 1 2 slim liquid crystal display LCD with narrow bezel Memory Support for DDR4 2400 1 2 V system me...

Page 10: ...microphone combo jack High definition multimedia interface HDMI v2 0 HDCP v2 2 port USB 3 1 Type A Gen 2 USB 3 1 Type C Gen Power requirements Support for a 4 cell 55 67 Wh 3 6 Ah Li Ion battery Support for a 65 watt AC adapter non PFC slim black barrel 4 5 mm straight and a 65 watt HP Smart AC adapter non PFC EM barrel 4 5 mm Support for a 1 00 m Prime Sticker power cord with a C5 connector in se...

Page 11: ...me 64 bit Advanced Single Language Windows 10 Home 64 bit High End Chinese Market CPPP Windows 10 Home 64 bit Plus Windows 10 Home 64 bit Plus Single Language Windows 10 Home 64 bit Plus Single Language Africa Market PPP Windows 10 Home 64 bit Single Language Windows 10 Professional 64 bit 3 ...

Page 12: ...vides data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 4 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and ev...

Page 13: ...on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective ...

Page 14: ... risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 7 Memory card reader Reads optional m...

Page 15: ...installed on your product 3 Camera light On The camera is in use 4 WLAN antennas Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices tha...

Page 16: ... 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification ...

Page 17: ...ght components and descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 18: ...ptions Component Description 1 Speakers 2 Produce sound 2 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon To use the fingerprint reader place your finger on the fingerprint reader until it reads your fingerprint 10 Chapter 2 External component identification ...

Page 19: ... NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keyboard A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If th...

Page 20: ... Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 External component identification ...

Page 21: ...label Provides important information to identify the computer When contacting support the serial number the product number or the model number may be requested Locate this information before contacting support The service label will resemble the example shown below Table 2 9 Service label components and descriptions Item Component 1 Product name 2 Model number 3 Product identification 4 Serial num...

Page 22: ...improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...Computer components Computer components 15 ...

Page 24: ... fall black finish L53552 001 2 Keyboard top cover includes keyboard cable In natural silver finish with privacy filter for use only on computer models equipped with a graphics subsystem with discrete memory For use in Belgium L53814 A41 For use in Canada L53814 DB1 For use in the Czech Republic and Slovakia L53814 FL1 For use in Denmark Finland and Norway L53814 DH1 For use in France L53814 051 F...

Page 25: ...orea L53815 AD1 For use in Spain L53815 071 For use in Switzerland L53815 BG1 For use in Taiwan L53815 AB1 For use in Turkey L53815 141 For use in the United Kingdom L53815 031 For use in the United States L53815 001 In natural silver finish with privacy filter for use only on computer models equipped with a graphics subsystem with UMA memory For use in Belgium L56974 A41 For use in Canada L56974 ...

Page 26: ...Norway L56975 DH1 For use in France L56975 051 For use in Germany L56975 041 For use in Hungary L56975 211 For use in Italy L56975 061 For use in the Latin America L56975 161 For use in the Netherlands L56975 B31 For use in Portugal L56975 131 For use in Russia L56975 251 For use in Saudi Arabia L56975 171 For use in South Korea L56975 AD1 For use in Spain L56975 071 For use in Switzerland L56975 ...

Page 27: ...RTL8822BE ac 2 2 MU MIMO Bluetooth 4 2 M 2 PCIe WW WLAN module with 2 antennas L51005 005 13 System board includes processor and replacement thermal material i7 8565U Win quad core processor UMA L53568 601 i5 8265U Win quad core processor UMA L53569 601 i7 8565U Win quad core processor DSC 4 GB MX250 L53570 601 i5 8265U Win quad core processor DSC 4 GB MX250 L53571 601 i5 8265U Win quad core proce...

Page 28: ...Ion L43267 005 20 Bottom cover includes front and rear rubber foot strips For use only on computer models in natural silver finish equipped with a graphics subsystem with UMA memory L53530 001 For use only on computer models in night fall black finish equipped with a graphics subsystem with UMA memory L53529 001 For use only on computer models in night fall black finish equipped with a graphics su...

Page 29: ...pter 831751 001 Impreza USB C to A adapter L12232 001 HP external DVD RW DL SuperMulti Drive 747080 001 Pen Impreza 929863 002 Sunwoda 920241 001 Pen tip Impreza L04536 001 Sunwoda L04536 002 Power cord C5 connector 1 00 m Prime Sticker For use in Australia L22327 001 For use in Denmark L22322 001 For use in Europe L22321 001 For use in Japan L22330 001 For use in North America L22319 001 For use ...

Page 30: ...The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling ...

Page 31: ...utions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in...

Page 32: ...safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic vol...

Page 33: ...d and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive fi...

Page 34: ...he conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties t...

Page 35: ...uter or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp c...

Page 36: ...emory L53532 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu...

Page 37: ...er to the computer 5 Use a case utility tool 1 or similar thin plastic tool to separate the rear edge of the bottom cover from the keyboard top cover 6 Remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 29 ...

Page 38: ...e operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 Remove the battery 1 Remove the six Phillips M2 0 2 9 screws 1 that secure the battery to the keyboard top cover 2 Lift...

Page 39: ...state drive shield L53567 001 Before removing the solid state drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outl...

Page 40: ...ive 2 by pulling it away from the connector NOTE Solid state drives are designed with notches to prevent incorrect insertion Reverse this procedure to install the solid state drive 32 Chapter 5 Removal and replacement procedures ...

Page 41: ...recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then ...

Page 42: ...om the computer 3 Remove the memory module 2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion 4 Remove the bottom cover see Bottom cover on page 28 Reverse this procedure to install the memory module shield and memory module 34 Chapter 5 Removal and replacement procedures ...

Page 43: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the TouchPad cable 1 Release the zero insertion force ZIF connector 1 to which TouchPad cable is connected and then disconnect the TouchPad cable from the system board 2 Release the ZIF connector 2...

Page 44: ...Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the TouchPad 1 Release the ZIF connector 1 to which the TouchPad cable is connected and t...

Page 45: ...5 Remove the TouchPad 5 Reverse this procedure to install the TouchPad and cable Component replacement procedures 37 ...

Page 46: ...gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the switch board cable 1 Release the ZIF connector 1 to which switch board cable is connected and then disconnect the switch board cable from the system board 2 Release the ZIF connector 2 to which swit...

Page 47: ... computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the switch board 1 Release the ZIF connector 1 to which the switch board cable is connected and then disconnect the switch board cable fr...

Page 48: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Re...

Page 49: ...then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the fingerprint reader module cable 1 Re...

Page 50: ...2 Remove the fingerprint reader module cable 2 Reverse this procedure to install the fingerprint reader module cable 42 Chapter 5 Removal and replacement procedures ...

Page 51: ...g the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the card reader board cable 1 Release the ZIF connector 1 to which card reader board cable is connected and then disconnect the card reader board cable from the system board 2 Release the ZIF connector 2 to...

Page 52: ...isconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the card reader board 1 Release the ZIF connector 1 to which the card reader board cable i...

Page 53: ...et and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 6 Remove the system board see System board on page 54 Remove the processor fan 1 Disconnect the processor fan cable 1 from the system board 2 Remove the three Phillips M2 0 3 2 screws 2 that sec...

Page 54: ...m board 2 Remove the three Phillips M2 0 3 2 screws 2 that secure the video subsystem fan to the system board 3 Remove the video subsystem 3 Reverse this procedure to install the video subsystem and processor fans 46 Chapter 5 Removal and replacement procedures ...

Page 55: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the power button board cable 1 Release the ZIF connector 1 to which power button board cable is connected and then disconnect the power button board cable from the system board 2 Release the ZIF connector 2 to w...

Page 56: ...2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the power button board 1 Release the ZIF connector 1 to which the power button board ca...

Page 57: ...y first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 6 Remove the power button board see Power button board on page 48 Remove the power connector cable 1 Remove the four Phillips M2 5 6 6 screws 1 that secure the display left hinge to the keyboard t...

Page 58: ...5 Remove the power connector cable 3 Reverse this procedure to install the power connector cable 50 Chapter 5 Removal and replacement procedures ...

Page 59: ...emoving the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Page 60: ...on clips 4 and routing channel built into the keyboard top cover 5 Remove the seven Phillips M2 5 6 6 screws that secure the display assembly to the keyboard top cover 6 Swing the keyboard top cover 1 up and away from the display assembly 52 Chapter 5 Removal and replacement procedures ...

Page 61: ...7 Lift the display assembly 2 up and away from the keyboard top cover and remove the display assembly Reverse this procedure to install the display assembly Component replacement procedures 53 ...

Page 62: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Battery see Battery on page 30 b Solid state drive see Solid state drive on page 31 c Fans see Fans on p...

Page 63: ... TouchPad ZIF connector cable 11 Card reader board ZIF connector cable 2 Remove the five Phillips M2 0 2 9 screws 1 that secure the system board to the keyboard top cover 3 Remove the Phillips M2 0 2 3 broad head screw 2 that secures the WLAN module to the keyboard top cover Component replacement procedures 55 ...

Page 64: ...4 Remove the system board 5 Remove the system board Reverse this procedure to install the system board 56 Chapter 5 Removal and replacement procedures ...

Page 65: ...nnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Battery see Battery on page 30 b Solid state drive see Solid state drive on page 31 c Fans see Fans on page 45 d System board see System board on page 54 Remove the heat sink 1 Remove the foil shield 1 to gain access to the heat sink screws NOTE Steps 2 and ...

Page 66: ... with discrete memory 4 Remove the four Phillips M2 0 3 2 screws 2 that secure the heat sink to the system board 5 Remove the heat sink 3 NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits 58 Chapter 5 R...

Page 67: ...ces it Thermal paste is also used on the graphics subsystem component 3 and the heat sink section 4 that services it Computer models equipped with a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 59 ...

Page 68: ...WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove ...

Page 69: ...dule 1 by pulling the module away from the slot at an angle NOTE WLAN modules are designed with a notch 2 to prevent incorrect insertion Reverse this procedure to install the WLAN module Component replacement procedures 61 ...

Page 70: ...ord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Battery see Battery on page 30 b Solid state drive see Solid state drive on page 31 c Fans see Fans on page 45 d System board see System board on page 54 Remove the speakers 1...

Page 71: ...ion and condition of the four rubber isolators 4 These isolators are critical to the performance of the speakers The absence of these isolators or damage to them can degrade the speaker performance Reverse this procedure to install the speakers Component replacement procedures 63 ...

Page 72: ...layed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Uti...

Page 73: ...een instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on the computer If the update is more recent than the BIOS version make a note of the date name or other identifier This information may be needed to locate the update later after it has been downloaded to the computer b Follow the on screen instr...

Page 74: ... you start the recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to...

Page 75: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 76: ...ndows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you...

Page 77: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Page 78: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 79: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 80: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 72 Chapter 8 Using HP PC Hardware Diagnostic...

Page 81: ...A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5 A 20 V dc 4 5 A 90 W USB C 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 6 9 A 135 W 19 5 V dc 7 70 A 150 W 19 5 V dc...

Page 82: ...ltitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 74 Chapter 9 Specifications ...

Page 83: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 84: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...

Page 85: ...7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 Th...

Page 86: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 78 Chapter 11 Recycling ...

Page 87: ...arge 24 equipment guidelines 26 esc key 11 external media card product description 2 F fan removal 45 spare part numbers 19 45 feet removal 28 spare part numbers 28 fingerprint reader 10 fingerprint reader module removal 40 spare part number 40 spare part numbers 19 fingerprint reader module bracket removal 40 fingerprint reader module cable removal 41 spare part number 19 40 41 fn key 11 G graphi...

Page 88: ... 75 spare part numbers 21 power light 5 power requirements product description 2 processor fan removal 45 spare part number 45 processor product description 1 product description audio 2 chipset 1 display panel 1 external media card 2 graphics 1 internal card expansion 2 keyboard 2 memory 1 microphone 2 operating system 2 optical drive 2 pointing device 2 ports 2 power requirements 2 processors 1 ...

Page 89: ...are part number 21 USB C to MultiPort hub spare part number 21 USB C to RJ45 adapter spare part number 21 USB C to USB A dongle spare part number 21 USB C to USB A hub spare part number 21 USB C to VGA adapter spare part number 21 USB to Gigabit RJ45 adapter spare part number 20 V vents 4 6 12 video subsystem fan removal 45 spare part number 45 video product description 2 W Windows backup 66 recov...

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