HP ENVY Phoenix 810 Page 8 Getting Started Manual Download

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Chapter 1 Getting information

ENWW

Summary of Contents for ENVY Phoenix 810

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Page 2: ...is document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is inte...

Page 3: ...ause of the different measuring systems you may see a difference between the size reported by Microsoft Windows and the size advertised The storage capacity of the hard disk drive is as advertised Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time One of the partitions ...

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Page 5: ...your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power 8 Display monitor 8 Keyboard and mouse with cable 10 Keyboard and mouse wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v 23 ...

Page 6: ...vi ENWW ...

Page 7: ...s to driver updates Read frequently asked questions Help and Support Click Start and then click Help and Support or visit http www hp com go win7 Windows 7 troubleshooting tools 1 Click Start click Control Panel and then click System and Security 2 Under Action Center click Find and fix problems troubleshooting Find electronic user guides and specifications for your computer model Order parts and ...

Page 8: ... All Programs and then click PC Help Tools Maintain your computer HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates on board diagnostics and guided assistance Click Start click All Programs click HP and then click HP Support Assistant Find safety and regulatory notices Safety Regulatory Information Click Start click All Programs and the...

Page 9: ...guide is located on the web at http www hp com ergo 2 Setting up your computer NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 2 Connect all power cords from the monito...

Page 10: ...workstation setup posture health and work habits and electrical and mechanical safety information Click Start click All Programs and then click HP User Manuals or visit http www hp com ergo Protecting your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose to secure computer information Unauthor...

Page 11: ...with a virus or be illegal Security solutions can deter theft mishandling and software attacks but cannot prevent them Connecting to the Internet Steps to connect to the Internet 1 Connect the hardware as shown on the setup poster 2 Get Internet service Sign up with an Internet Service Provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by th...

Page 12: ... A standard USB cable does not work To transfer your files and settings 1 Click Start type Windows Easy Transfer into the Start Search box and then click Windows Easy Transfer 2 Follow the on screen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows...

Page 13: ... and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug it in and turn it on See Display monitor on page 8 Test the wall outlet by connecting a different electrical device to it Computer seems to be locke...

Page 14: ... dirt and heat under Maintenance on page 16 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank and monitor power light is not lit Reconnect the power plug to the back of the monitor and to the wall outlet Press the Power button on the monitor Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible ...

Page 15: ...ution setting in Windows 7 1 Click Start and then click Control Panel 2 Under Appearance and Personalization click Adjust Screen Resolution 3 Adjust resolution as necessary and then click Apply NOTE In addition to the information listed here also refer to the documentation that came with your monitor ENWW Display monitor 9 ...

Page 16: ...an be used Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs 3 Repeat step 1 and step 2 to save changes in all ...

Page 17: ...within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer 2 Check that the mouse is on A and push and hold the Connect button B on the underside of the m...

Page 18: ...ct analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer Refer to the Setup Poster to connect analog speakers If you are using built in monitor speakers use the monitor front panel Volume button to adjust volume Use the front panel buttons to enter the on screen display OSD and ensure that audio is enabled and that the volume is...

Page 19: ...w the on screen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Software troubleshooting To repair software problems try these methods Turn the computer off completely and then turn it on again This is the easie...

Page 20: ... a problem that might be due to software that was installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program Some features might not be available on systems that are shipped without a version of Microsoft Windows To start a System R...

Page 21: ... Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 2 Under I need help immediately click Software Program Reinstallation 3 Click Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 Click Start click All Programs click Recovery Manager and then click Recovery...

Page 22: ... fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Run Windows Update monthly to install updates Hard disk diagnostic Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic Yearly System Recovery In time your system might still get bogged down depending...

Page 23: ...itor 2 To clean the monitor screen use a clean dry cloth Do not use water on the monitor screen For more thorough cleaning use a clean cloth and antistatic screen cleaner 3 Use a clean dry cloth to dust the computer case and the monitor case NOTE To remove sticker residue or a spill on the computer or monitor case use isopropyl rubbing alcohol and a lint free cloth Cleaning the keyboard and mouse ...

Page 24: ...age stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from the Windows 7 Start Menu under System recovery on page 18 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage Recovery Media Run the System Recovery fr...

Page 25: ...ot detect a recovery partition it prompts you to insert recovery media Insert the disc or USB flash drive select Yes and then click Next to restart the computer and run Recovery Manager from the recovery disc or USB flash drive If using discs insert the next system recovery disc when prompted 7 When the computer restarts you see the Recovery Manager welcome screen again Under I need help immediate...

Page 26: ... As soon as you see the initial company logo screen appear repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your fi...

Page 27: ... from a USB flash drive press Esc as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and press Enter to boot from that device 7 If you are prompted to choose between running System Recovery from media or from hard drive select media and then click Next 8 Under I need help immediately click Factory Reset 9 If you are prompted to back up your files a...

Page 28: ...ber of discs in the recovery disc set depends on your computer model typically 1 3 DVD discs The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set You may choose to create a recovery USB flash drive instead using a high quality blank USB drive If you are using a USB flash drive the program will tell you the size of the drive required to store all...

Page 29: ... click Next 5 Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it is grayed out on the screen Click Next NOTE Recovery Media Creation formats the flash drive and deletes all on files on it 6 Follow the on screen instructions Be sure t...

Page 30: ...re issue before calling the Customer Care Center run the hardware diagnostic tools that are preinstalled on your computer Click Start All Programs PC Help Tools and then click Hardware Diagnostic Tools 4 For help online go to the HP Customer Care Center website at http www hp com support To our valued customer Congratulations on your decision to purchase a desktop computer During development the c...

Page 31: ...on the web by phone or through your local retailer you ll find what you need Problems HP will help Your new computer is built to work right now and for many years to come But it is a complex powerful machine and sometimes things go wrong If that happens to your computer HP is ready to help Getting started Follow the setup poster for help with setting up and using your computer See what you can do ...

Page 32: ...s to the warranty as well as some important details which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Warranty print on demand statement You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and or in the CD DVD provided in the box For some countries regions a printed HP Limited Warranty ...

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