HP ENVY 23-d000, Quick Setup Manual

Page: 16 / 24

Keyboard and mouse (wireless)
Symptom Possible solution
Wireless keyboard
or mouse does not
work or is not
detected.
●
Ensure that you are using the wireless keyboard or wireless mouse within range of
the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12
inches) during initial setup or for re-synchronization.
●
Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of
inactivity. Click the left mouse button to reactivate it.
●
Replace the batteries in the keyboard and mouse.
●
Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations
are examples; your models might vary.
IMPORTANT: During these steps, place the
wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm
(12 inches) of the receiver, and away from interference from other devices.
1. Unplug the receiver from a USB connector on the computer, and then reconnect it.
Your computer model might have a connector dedicated to the receiver. If you have
a choice, use a USB connector on the front of the computer.
2. Check that the mouse is on ( A ), and push and hold the Connect button ( B ) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or
stops flashing. The receiver connection session times out after 60 seconds. To
ensure that the connection was established, and that the receiver did not time out
instead, move the mouse and check for response on the screen.
Off
On
Connect
A
B
3. After the mouse connection is established, continue by using the steps that follow to
repeat the procedure for the keyboard.
4. Push and hold the Connect button ( C ) on the underside of the keyboard for 5 to 10
seconds until the LED on the receiver lights or stops flashing.
C
12 Chapter 5 Troubleshooting