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HP Envy 15, User Manual

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Button

Component

Description

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly
to exit Hibernation.

If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.

To learn more about your power settings, select 

Start

 

>

 

Control

Panel

 

>

 

System and Security

 

>

 

Power Options

.

4

Chapter 1   Notebook tour

Summary of Contents for Envy 15

Page 1: ...HP ENVY 15 User Guide ...

Page 2: ...nformation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2010 Document Par...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...kWeb select models only 3 Wireless and local area network Using wireless devices 13 Identifying wireless and network status icons 13 Using the wireless controls 14 Using the wireless key 14 Using Wireless Assistant software 15 Using operating system controls 15 Using a WLAN 16 Setting up a WLAN 16 Protecting your WLAN 16 Connecting to a WLAN 17 Roaming to another network 18 Using Bluetooth wireles...

Page 6: ...ooming 25 Using the action keys 25 Using the hotkeys 28 Cleaning the TouchPad and keyboard 29 5 Multimedia Multimedia features 30 Adjusting the volume 30 Using the media activity keys 31 Multimedia software 31 Using HP MediaSmart software 32 Using multimedia software 32 Installing multimedia software from a disc 32 Audio 33 Connecting external audio devices 33 Checking your audio functions 33 Usin...

Page 7: ...harge 50 Removing or inserting the primary battery 50 Charging a battery 51 Maximizing battery discharge time 52 Managing low battery levels 52 Identifying low battery levels 52 Resolving a low battery level 53 Resolving a low battery level when external power is available 53 Resolving a low battery level when a charged battery is available 53 Resolving a low battery level when no power source is ...

Page 8: ...63 Sharing optical drives 64 External devices 66 Using a USB device 66 Connecting a USB device 66 Removing a USB device 66 Using an eSATA device 67 Connecting an eSATA device 67 Removing an eSATA device 67 Using Digital Media Slot cards 68 Inserting a digital card 68 Removing a digital card 69 8 Memory modules Adding or replacing a memory module in single slot models 71 Adding or replacing a memor...

Page 9: ... Security menu 90 System Configuration menu 90 Diagnostics menu 91 Updating the BIOS 92 Determining the BIOS version 92 Downloading a BIOS update 92 Appendix B Backup and recovery Creating recovery discs 95 Backing up your information 96 Using Windows Backup and Restore 96 Using system restore points 97 When to create restore points 97 Create a system restore point 97 Restore to a previous date an...

Page 10: ...x ...

Page 11: ...ou can also add hardware or modify device configurations using Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Refer to Help and Support for more information Identifying hardware 1 ...

Page 12: ...uble tap the TouchPad off indicator to turn the TouchPad on and off 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 4 TouchPad zone Moves the pointer and selects or activates items on the screen 2 Chapter 1 Notebook tour ...

Page 13: ...uter is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 Mute light Amber Computer sound is off 5 Wireless light Off An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Wireless devices are enabled at the factory Amber All wireless devices are off Components 3 ...

Page 14: ...e press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 4 Chapter ...

Page 15: ...th a function key or the esc key 6 calculator key Opens the Windows calculator function 7 print options key Opens the Print Options window of the active Windows application 8 Web key Opens a Web browser NOTE Until you have set up your Internet or network services the Web key opens the Windows Internet Connection Wizard After you have set up your Internet or network services and your Web browser ho...

Page 16: ...nts NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Digital Media Slot Supports the following digital card formats MultiMediaCard Micro MultiMediaCard adapter not included MultiMediaCard Plus Secure Digital SD Memory Card Micro Secure Digital microSD Memory Card adapte...

Page 17: ...puter models also support USB 3 0 devices 6 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 7 RJ 45 network jack Connects a network cable 8 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the inter...

Page 18: ...drive 5 Speaker Produces sound Bottom components Component Description 1 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery bay Holds the primary battery NOTE The primary battery is preinstalled in the battery bay...

Page 19: ...Webcam light On The webcam is in use 4 Webcam infrared IR lights 2 Improve the webcam picture quality in low light conditions 5 Webcam Records video and captures still photographs 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer Wireless antennas The co...

Page 20: ...tion of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Additional hardware components Component Description 1 Power cord Connects the AC adapter 2 AC adapter Converts AC power to DC power Power cords vary in appearance by region and country 10 Chapter 1 Notebook tour ...

Page 21: ... technician to determine what components and parts are needed Have this information available when you contact technical support Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system This certificate is affixed to the bottom of the computer Regulatory label Provides regulatory information about the compute...

Page 22: ...rnet and create links to your favorite Web sites Chat Chat with friends on multiple instant messaging programs such as AOL Instant Messenger Google Talk MSN Windows Live Messenger or Yahoo Messenger Skype Skype is a voice over Internet protocol VoIP that lets you communicate free of charge with other Skype users With Skype you can have a conference call or a video chat with one or more people at a...

Page 23: ...h other Computers with WLAN devices support one or more of the following IEEE industry standards 802 11b the first popular standard supports data rates of up to 11 Mbps and operates at a frequency of 2 4 GHz 802 11g supports data rates of up to 54 Mbps and operates at a frequency of 2 4 GHz An 802 11g WLAN device is backward compatible with 802 11b devices so they can operate on the same network 8...

Page 24: ... network devices may be connected to a wired network Network disabled disconnected Indicates that one or more of your network drivers are installed no wireless connections are available or all wireless network devices are disabled by the wireless key or Wireless Assistant and no network devices are connected to a wired network Network disconnected Indicates that one or more of your network drivers...

Page 25: ...otification area and position the mouse pointer over the wireless icon If the wireless icon is not displayed in the notification area complete the following steps to change Wireless Assistant properties 1 Select Start Control Panel Hardware and Sound Windows Mobility Center 2 Click the wireless icon in the Wireless Assistant tile which is located in the bottom row of Windows Mobility Center 3 Clic...

Page 26: ... Internet you need the following equipment A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 The wireless computer 3 The following illustration shows an example of a wireless network installation that is connected to the Internet NOTE When setting up a wireless connection be sure that you...

Page 27: ...rieties both software and hardware Some networks use a combination of both types Use wireless encryption A variety of sophisticated encryption protocols is available for your WLAN Find the solution that works best for your network security Wired Equivalent Privacy WEP is a wireless security protocol that encodes or encrypts all network data before it is transmitted using a WEP key Usually you can ...

Page 28: ...resources Information from your ISP and the user guides included with your wireless router and other WLAN equipment Information and Web site links provided in Help and Support For a list of public WLANs near you contact your ISP or search the Web Web sites that list public WLANs include Cisco Internet Mobile Office Wireless Locations Hotspotlist and Geektools Check with each public WLAN location f...

Page 29: ...nd Internet Connection Sharing ICS HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet When two or more computers are connected using Bluetooth and Internet Connection Sharing ICS is enabled on one of the computers the other computers may not be able to connect to the Internet using the Bluetooth...

Page 30: ...ther missing or corrupted A Windows Device not Found error message may also be displayed The driver must be reinstalled Get the latest version of the WLAN device software and drivers for your computer from the HP Web site at http www hp com 1 Open your Web browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloads and then type yo...

Page 31: ... these settings WLAN connection is very weak If the connection is very weak or if your computer cannot make a connection to a WLAN minimize interference from other devices as follows Move your computer closer to the wireless router or access point Temporarily disconnect devices such as a microwave cordless phone or cellular phone to be sure that other wireless devices are not interfering If the co...

Page 32: ... TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect to a LAN 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack 22 Chapter 3 ...

Page 33: ...rs Then right click the device representing your computer and select Mouse settings Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Turning the TouchPad on and off To turn the TouchPad on and off quickly double tap the TouchPad off indi...

Page 34: ...uble click the Synaptics icon in the notification area at the far right of the taskbar and then click the Device Settings tab 2 Select the device and then click Settings 3 Select the gesture that you want to disable or reenable 4 Click Apply and then click OK NOTE Your computer also supports additional TouchPad features that are disabled at the factory To view and enable these features double clic...

Page 35: ...ers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together Using the action keys NOTE Some action keys are not available in QuickWeb Action keys are customized actions that are assigned to specific keys on the keyboard To use an action key press and hold this key to activate the assigned function NOTE Depending on the...

Page 36: ...oth the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The switch screen image key can also alternate images among other devices that are receiving video information from the computer Plays the previous track of a CD or the previous section of a DVD or a BD Plays pauses or resumes an audio CD a DVD or a BD Stops aud...

Page 37: ...n or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up prt sc Takes a snapshot or picture of your computer screen and copies it to the clipboard Using the action keys 27 ...

Page 38: ... BIOS version number Control the bass settings fn b Increases or decreases the bass settings with the Beats Audio feature To use a hotkey command follow either of these steps Briefly press the fn key and then briefly press the second key of the hotkey command or Press and hold down the fn key briefly press the second key of the hotkey command and then release both keys at the same time 28 Chapter ...

Page 39: ...ck or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Clean the keyboard regularly to prevent keys from sticking and to remove dust lint and particles that can become trapped beneath the keys A can of compressed air with a straw extension can be used to blow air around and under the key...

Page 40: ...timedia software that allows you to play and manage your music movies and pictures Multimedia keys that provide fast access to multimedia tasks The following sections explain how to use the multimedia components included with your computer Adjusting the volume You can adjust the volume using the computer volume keys To decrease volume press the volume down key 1 To increase volume press the volume...

Page 41: ...k key 1 To pause or resume playing the disc press play pause key 2 To stop the disc press the stop key 3 To play the next track of an audio CD or the next chapter of a DVD press the next track key 4 Multimedia software The computer includes preinstalled multimedia software If you have an external optical drive purchased separately you can also perform the following multimedia tasks Playing digital...

Page 42: ...o use For example if you want to use Windows Media Player to play an audio CD click Windows Media Player or 1 Insert a disc into an external optical drive purchased separately An AutoPlay dialog box opens 2 Click a multimedia task from the list and then choose the software you want to use for that task Installing multimedia software from a disc Although your computer does not have an integrated op...

Page 43: ...nd Environmental Notices To connect external devices such as external speakers headphones earbuds a headset television audio or a headset microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Be sure that the device cable is se...

Page 44: ...ground noise To confirm or change the audio settings on your computer select Start Control Panel Hardware and Sound Sound Using Beats Audio Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default To increase or decrease the Beats Audio bass settings press fn b You can also view and control the bass settings thr...

Page 45: ...Identifying Beats Audio icons Icon Name Description Beats Audio on Indicates that Beats Audio is enabled Beats Audio off Indicates that Beats Audio is disabled Audio 35 ...

Page 46: ...ternet Connecting an external monitor or projector To connect an external display such as a monitor or projector to the computer connect the HP HDMI to VGA Display Adapter select models only to the HDMI port on the computer The HP HDMI to VGA Display Adapter supports the following resolutions 800 600 1024 768 1280 720 1280 800 1280 1024 1400 1050 1440 900 1600 1200 1680 1050 1920 1080 36 Chapter 5...

Page 47: ...witch screen image key alternates the screen image between the computer display and the device Connecting an HDMI device The computer includes an HDMI High Definition Multimedia Interface port The HDMI port connects the computer to an optional video or audio device such as a high definition television or any compatible digital or audio component NOTE To transmit video signals through the HDMI port...

Page 48: ...ce such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click either Digital Output or Digital Output Device HDMI 3 Click Set Default and then click OK To return audio to the computer spe...

Page 49: ...k you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as necessary and adjust the policies and settings of other intrusion detection systems Whenever possible place bright light sources behind the webcam and out of the picture area Adjusting webcam properties You can adjust webcam properties using the Properties dialog box which is accessi...

Page 50: ...tones without dramatically altering the shadows and highlights A lower gamma setting makes grays look black and makes dark colors even darker Backlight Comp Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting For more information about using the webcam select Start Help and Support 40 Chapter 5 Multimedia ...

Page 51: ...etting and then click Change advanced power settings 3 Click the plus sign next to Display and then click the plus sign next to Enable adaptive brightness 4 Change the settings as needed and then click Apply 5 Click OK Using the webcam IR lights The webcam IR lights improve the webcam picture quality in low light conditions The webcam IR lights turn on automatically when lighting conditions are ve...

Page 52: ... Low Light Compensation check box and then click Apply 4 Click OK NOTE The webcam IR lights are also available on other webcam programs Refer to the software Help for additional information 42 Chapter 5 Multimedia ...

Page 53: ...itiate Sleep or Hibernation while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minute...

Page 54: ...enter your Windows password before your work will return to the screen Conserving power Select the Power saver power plan through Power Options under System and Security in Windows Control Panel Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect external devices that are not plugged into an external power source when you are ...

Page 55: ...an change power plan settings or create your own power plan Viewing the current power plan Click the battery meter icon in the notification area at the far right of the taskbar or Select Start Control Panel System and Security Power Options Selecting a different power plan Click the battery meter icon in the notification area and then select a power plan from the list or Select Start Control Panel...

Page 56: ...equire a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save ...

Page 57: ... you disconnect external AC power the following events occur The computer switches to battery power The display brightness is automatically decreased to save battery life To increase display brightness press the increase screen brightness key or reconnect the AC adapter Connecting AC power WARNING To reduce the risk of electric shock or damage to the equipment Plug the power cord into an AC outlet...

Page 58: ...To test the AC adapter 1 Remove the battery from the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet 3 Turn on the computer If the power light turns on the AC adapter is working properly If the power light remains off the AC adapter is not functioning and should be replaced Contact technical support for information on obtaining a replacement AC power adapter Se...

Page 59: ...ter a replacement battery provided by HP or a compatible battery purchased from HP Computer battery life varies depending on power management settings programs running on the computer display brightness external devices connected to the computer and other factors Identifying batteries The computer can support 2 batteries One lithium ion primary battery is included with the computer and is installe...

Page 60: ... the primary battery CAUTION Removing a battery that is the sole power source can cause loss of information To prevent loss of information initiate Hibernation or shut down the computer through Windows before removing the battery To remove the primary battery 1 Shut down the computer and close the display 2 Turn the computer upside down on a flat surface 3 Slide the battery lock 1 to the right to ...

Page 61: ... To prolong battery life and optimize the accuracy of battery charge displays follow these recommendations If you are charging a new battery charge it fully before turning on the computer Charge the battery until the battery light turns white NOTE If the computer is on while the battery is charging the battery meter in the notification area may show 100 percent charge before the battery is fully c...

Page 62: ... using Power Options in Windows Control Panel Preferences set using Power Options do not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the battery meter icon in the notification area shows a low or critical battery notification When the battery reaches a critical battery level a notification appear...

Page 63: ...the computer or initiate Hibernation 2 Remove the discharged battery and then insert a charged battery 3 Turn on the computer Resolving a low battery level when no power source is available Initiate Hibernation or Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow thes...

Page 64: ...rcent remaining battery charge Two lights on The accessory battery has 50 percent remaining battery charge Three lights on The accessory battery has 75 percent remaining battery charge Four lights on The accessory battery is fully charged 3 Battery release latches 2 Release the battery from the bottom of the computer Inserting or removing an accessory battery To insert the accessory battery NOTE W...

Page 65: ... battery with the bottom of the computer with the battery fuel gauge toward you 3 Press the accessory battery down 1 until it is seated 4 Slide the battery release latches 2 to lock the accessory battery into place on the computer To remove the accessory battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the accessory battery Using battery po...

Page 66: ...e can be disabled in Setup Utility BIOS If Fast Charge Mode is disabled the primary battery will charge to 100 percent before the accessory battery begins charging Refer to Setup Utility BIOS on page 87 for additional information When the accessory battery reaches a critical battery level battery power is transferred to the primary battery The accessory battery will discharge before the primary ba...

Page 67: ...sing of a used battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water Refer to the Regulatory Safety and Environmental Notices for proper battery disposal Replacing the battery Computer battery life varies depending on power management settings programs running on the computer display brightness ext...

Page 68: ...ed period Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shut down command To shut down the computer NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Click Start 3 Click Shut down If the computer is unresponsi...

Page 69: ... POST screen opens press ctrl I to enter the configuration utility 3 Under Disk Volume Information RAID 0 Stripe and the two SSDs will be listed NOTE For additional information on RAID 0 refer to RAID 0 select models only on page 99 NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as i...

Page 70: ...rformance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Clic...

Page 71: ...ay select models only is parked To determine whether drives are currently protected or whether a drive is parked select Start Control Panel Hardware and Sound Windows Mobility Center If the software is enabled a green check mark is superimposed over the hard drive icon If the software is disabled a red X is superimposed over the hard drive icon If the drives are parked a yellow moon is superimpose...

Page 72: ...hard drive icon to open the HP ProtectSmart Hard Drive Protection window or Select Start Control Panel Hardware and Sound HP ProtectSmart Hard Drive Protection NOTE If prompted by User Account Control click Yes 2 Click the appropriate button to change settings 3 Click OK Using external drives Removable external drives expand your options for storing and accessing information USB drives include the...

Page 73: ...music and watch movies If your external optical drive includes a Blu ray Disc BD drive also known as a BD you can also watch high definition video from discs You may have one of the following types of drives DVD RW SuperMulti Double Layer DL Drive Blu ray ROM DVD R RW SuperMulti Double Layer DL Drive NOTE The external optical drive must be connected to the USB port on the computer not to a USB por...

Page 74: ...ature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network NOTE You must have a network set up in order to share an optical drive refer to Wireless and local area network on page 13 for additional information on setting up a network NOTE Some discs such as DVD movies and game discs may be copy protected and therefore unusable t...

Page 75: ...6 Click Apply and then click OK 7 To view the shared optical drive on your computer select Start Control Panel Network and Sharing Center View computers and devices Drives 65 ...

Page 76: ...l hub Connecting a USB device CAUTION To prevent damage to a USB connector use minimal force to connect a USB device To connect a USB device to the computer connect the USB cable for the device to the USB port You will hear a sound when the device has been detected NOTE The first time you connect a USB device the Installing device driver software message is displayed in the notification area at th...

Page 77: ... external hard drive Some eSATA devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions NOTE The eSATA port also supports an optional USB device Connecting an eSATA device CAUTION To prevent damage to an eSATA port connector use minimal force to connect an eSATA device To ...

Page 78: ...hese cards are often used with digital media equipped cameras and PDAs as well as with other computers The Digital Media Slot supports the following digital card formats MultiMediaCard Micro MultiMediaCard adapter required MultiMediaCard Plus Secure Digital Memory Card Micro Secure Digital Memory Card adapter required Secure Digital High Capacity Memory Card Inserting a digital card CAUTION To pre...

Page 79: ...g system Copying window 2 To remove a digital card a Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar NOTE To display the Safely Remove Hardware and Eject Media icon click the Show hidden icons icon the arrow at the left of the notification area b Click the name of the digital card in the list NOTE You are prompted that it is safe to re...

Page 80: ...ule or replacing the existing memory module in one of the memory module slots WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure touch a grounded metal object to be sure that you are discharged of ...

Page 81: ...the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface 6 Remove the battery from the computer 7 Loosen the memory module compartment cover screws 1 and lift the memory module compartment cover 2 away from the computer 8 Remove a memory module in the memory module slot a Pull away the retention clips 1 on each side of the memory module CAUTION To p...

Page 82: ...out of the memory module slot To protect the memory module after removal place it in an electrostatic safe container 9 Insert a memory module in the memory module slot a Align the notched edge 1 of the memory module with the tab in the top memory module slot 72 Chapter 8 Memory modules ...

Page 83: ... edges only Do not touch the components on the memory module 10 Align the tabs 1 on the memory module compartment cover with the notches on the computer 11 Close the cover 2 12 Tighten the memory module compartment cover screws 3 13 Replace the battery 14 Turn the computer right side up and then reconnect external power and external devices 15 Turn on the computer Adding or replacing a memory modu...

Page 84: ... the computer through the operating system 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface 6 Remove the battery from the computer 7 Loosen the memory module compartment cover screws 1 and lift the memory module compartment cover 2 away from the computer 8 Remove a memory module in the top memor...

Page 85: ...e it in an electrostatic safe container 9 Remove a memory module in the bottom memory module slot a Pull away the retention clips 1 on each side of the memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module Adding or replacing a memory module in double slot models 75 ...

Page 86: ...ry module slot a Align the notched edge 1 of the memory module with the tab in the bottom memory module slot b Insert the memory module 2 firmly into the bottom memory module slot until it is seated and the retention clips 3 automatically snap into place 11 Insert a memory module in the top memory module slot a Align the notched edge 1 of the memory module with the tab in the top memory module slo...

Page 87: ...he edges only Do not touch the components on the memory module 12 Align the tabs 1 on the memory module compartment cover with the notches on the computer 13 Close the cover 2 14 Tighten the memory module compartment cover screws 3 15 Replace the battery 16 Turn the computer right side up and then reconnect external power and external devices 17 Turn on the computer Adding or replacing a memory mo...

Page 88: ... from being mishandled or stolen NOTE Before you send your computer for service remove all password settings Computer risk Security feature Unauthorized use of the computer QuickLock Power on password Computer viruses Norton Internet Security software Unauthorized access to data Firewall software Windows updates Unauthorized access to Setup Utility BIOS settings and other system identification inf...

Page 89: ... for creating and saving passwords When creating passwords follow requirements set by the program Write down your passwords and store them in a secure place away from the computer Do not store passwords in a file on the computer Do not use your name or other personal information that could be easily discovered by an outsider The following sections list Windows and Setup Utility passwords and descr...

Page 90: ...o the following topics Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility After this password is set you must enter it each time you access Setup Utility Your administrator password is not interchangeable with an administrator password set in Windows nor is it displayed as it is set entered changed or delete...

Page 91: ...e your current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press enter To delete an administrator password type your current password in the Enter Password field and then press enter 4 times 3 To save your changes and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes Your changes go into ...

Page 92: ...assword type your password in the Enter New Password and Confirm New Password fields and then press enter To change a power on password type your current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press enter To delete a power on password type your current password in the Enter Current Password field and then ...

Page 93: ...be kept up to date Norton Internet Security an antivirus program is preinstalled on the computer The software includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing extended update service Instructions for using and updating Norton Internet Security software and for purchasing extended update service are provided w...

Page 94: ...ctivity and automatic monitoring of all incoming and outgoing traffic Refer to the firewall user guide or contact your firewall manufacturer for more information NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the tas...

Page 95: ... become available after the computer was shipped To be sure that all available updates are installed on the computer observe these guidelines Run Windows Update as soon as possible after you set up your computer Use the update link at Start All Programs Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsof...

Page 96: ...t the computer from being mishandled or stolen 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key 4 Remove the key and keep it in a safe place 86 Chapter 9 Security ...

Page 97: ...ty and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press e...

Page 98: ...tion Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change goes into effect immediately Navigating and selecting in Setup Utility Because Setup Uti...

Page 99: ...mputer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 2 Use the arrow keys to select Exit Load Setup Defaults...

Page 100: ...ete a power on password System Configuration menu Select To do this Language Support Change the Setup Utility language Virtualization Technology Enable disable the processor Virtualization Technology Fan Always On Enable disable Fan Always On When enabled the computer fan will always be on Fast Charge Mode Enable disable the Fast Charge Mode for the primary and accessory batteries Action Key Mode ...

Page 101: ...B Hard Disk USB CD DVD ROM Drive USB Floppy Network adapter Diagnostics menu Select To do this Primary Hard Disk Self Test Run a comprehensive self test on the primary hard drive Secondary Hard Disk Self Test select models only Run a comprehensive self test on the secondary hard drive Memory Test Run a diagnostic test on the system memory Setup Utility menus 91 ...

Page 102: ...layed in the lower left corner of the screen press f10 2 If Setup Utility does not open with the system information displayed use the arrow keys to select the Main menu When the Main menu is selected BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To prevent damag...

Page 103: ...cess this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Expl...

Page 104: ...erating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager y...

Page 105: ...lowing guidelines before creating recovery discs You will need high quality DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray dis...

Page 106: ...o copy the screen and paste it into a word processing document follow these steps 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste 4 Save the document You can back up your information to an optional external hard drive a network drive or discs When backing up to...

Page 107: ...or e mails created since the last restore point You also can create additional restore points to provide increased protection for your system files and settings When to create restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoratio...

Page 108: ... the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering using the dedicated recovery partition select models only NOTE Computers with an SSD may not have a recovery partition If the computer does not have a recovery partition you wil...

Page 109: ...m both drives However RAID 0 offers no fault tolerance which means that the entire array fails if one drive fails NOTE QuickWeb software is not supported on computers with two solid state drives To enhance the write performance of RAID 0 Intel Matrix Storage Manager software has implemented a volume write back cache The volume write back cache allows writes to be buffered and improves coalescing T...

Page 110: ...rl I to enter the configuration utility 4 In the Main menu use the up or down arrow key to select 3 Reset Disks to Non RAID and then press enter The Reset RAID Data window is displayed 5 Press the space bar to select the first SSD drive and then press the down arrow key and the space bar to select the second SSD drive 6 Press enter and then press Y to confirm the selection 7 Use the down arrow key...

Page 111: ... window toolbar and menu bar settings 96 personal files 96 templates 96 battery calibrating 56 charging 51 charging sequence 56 conserving power 44 discharging 52 disposing 57 Fast Charge Mode 56 inserting 50 low battery levels 52 removing 50 replacing 57 storing 57 battery bay identifying 8 Battery Check 49 battery light 7 51 battery lock identifying 8 battery power 49 battery release latch 9 50 ...

Page 112: ...ting 44 high definition devices connecting 37 hotkeys description 28 display system information 28 using 28 HP HDMI to VGA Display Adapter using 36 HP ProtectSmart Hard Drive Protection 61 hubs 66 I icons network 13 20 wireless 13 installed drives identifying 59 integrated webcam light identifying 9 interference minimizing 21 internal microphones identifying 9 Internet connection setup 16 J jacks ...

Page 113: ...ams using 32 projector connecting 36 Q QuickLock 26 78 79 QuickWeb software 12 R RAID 0 59 99 readable media 43 recovering a program or driver 94 recovering using the dedicated recovery partition 98 recovering using the recovery discs 98 recovery discs 94 95 Recovery Manager 94 98 recovery partition 94 recovery system 98 regulatory information regulatory label 11 wireless certification labels 11 r...

Page 114: ...e adjust 30 keys 30 mute 30 volume keys identifying 26 volume mute key 30 W Web key identifying 5 webcam adjusting properties 39 identifying 9 tips 39 webcam infrared IR lights identifying 9 using 41 webcam light identifying 9 Windows applications key identifying 5 Windows logo key identifying 5 Windows passwords set in 79 wireless protecting 16 set up 16 troubleshooting 20 wireless antennas 9 Wir...

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