HP ENVY 14 Maintenance And Service Manual Download Page 15

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Keys

Item

Component

Description

(1)

esc

key

Displays system information when pressed in
combination with the

key.

(2)

key

Displays system information when pressed in
combination with the

esc

key.

(3)

Windows logo key

Displays the Windows Start menu.

(4)

Windows applications key

Displays a shortcut menu for items beneath the pointer.

(5)

Action keys

Execute frequently used functions.

(6)

Optical drive eject key

Ejects the optical drive.

Top

Summary of Contents for ENVY 14

Page 1: ...HP ENVY 14 Notebook PC Maintenance and Service Guide ...

Page 2: ...emarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editor...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ted parts catalog 16 Service tag 16 Computer major components 18 Door Kit 24 Mass storage devices 25 Miscellaneous parts 26 Sequential part number listing 27 4 Removal and replacement procedures 33 Preliminary replacement requirements 33 Tools required 33 Service considerations 33 Plastic parts 33 Cables and connectors 33 Drive handling 34 Grounding guidelines 34 Electrostatic discharge damage 34 ...

Page 6: ...7 System board 68 Fan heat sink assembly 72 Processor 74 Speakers 77 Display assembly 78 5 Setup Utility BIOS 81 Starting Setup Utility 81 Using Setup Utility 81 Changing the language of Setup Utility 81 Navigating and selecting in Setup Utility 82 Displaying system information 82 Restoring factory default settings in Setup Utility 82 Exiting Setup Utility 83 Updating the BIOS 83 Determining the B...

Page 7: ... Using Windows Backup and Restore 93 Using system restore points 94 When to create restore points 94 Create a system restore point 94 Restore to a previous date and time 94 8 Connector pin assignments 95 Audio in microphone 95 Audio out headphone 95 HDMI 96 RJ 45 network 97 Universal Serial Bus 97 9 Power cord set requirements 98 Requirements for all countries 98 Requirements for specific countrie...

Page 8: ...viii ...

Page 9: ...e Intel Core i5 520M 2 40 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core Intel Core i5 480M 2 66 to 2 93 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core Intel Core i5 460M 2 53 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core Intel Core i5 450M 2 40 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core Intel Core i5 430M 2 26 GHz 35W turbo processor 10...

Page 10: ...al area network WLAN antenna cables Supports 16 9 wide aspect ratio Lighted logo on top bezel Memory 2 customer accessible upgradable memory module slots Supports dual channel memory Supports up to 8192 GB of system RAM DDR3 1333 MHz Supports the following configurations 8192 MB total system memory 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 3072 M...

Page 11: ...de support Supports Microsoft Premium Requirements Dolby advanced audio 2 Pavilion branded Altec Lansing speakers Low light HD webcam fixed no tilt with activity LED 1280 720 by 24 frames per second Ethernet Integrated Realtek RTL811DL 10 100 1000 GB network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into displa...

Page 12: ...l displays fn f4 incorporates all 3 video out modes HDMI mDP LCD RJ 45 Ethernet includes link and activity lights USB 2 0 3 Keyboard pointing devices Full size 14 5 in backlit island style keyboard f5 f6 control for backlight brightness TouchPad with gesture support HP defined scroll pinch zoom Taps enabled by default Power requirements 90W slim travel AC adapter with localized cable plug support ...

Page 13: ...ws 7 Home Premium 64 bit Windows 7 Home Professional 64 bit Windows 7 Ultimate 64 bit Linux configurable with embedded HP QuickWeb Serviceability End user replaceable parts AC adapter Battery Hard drive Memory modules 2 RTC battery WLAN module WWAN module 5 ...

Page 14: ...button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Not...

Page 15: ...fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used functions 6 Optical drive eject key Ejects the optical drive Top 7 ...

Page 16: ...hite The computer is in the Sleep state Off The computer is off or in Hibernation 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a WLAN device is on NOTE Wireless devices are enabled at the factory Amber All wireless devices are off 8 Chapter 2 External component identification ...

Page 17: ...ble tap the TouchPad off indicator to turn the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 18: ...s still photographs To access the webcam select Start All Programs HP HP MediaSmart HP MediaSmart Webcam 5 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental ...

Page 19: ...nd 2 Bluetooth compartment Contains a Bluetooth device 3 Digital Media Slot Supports the following digital card formats MultiMediaCard Secure Digital SD Memory Card Secure Digital High Capacity Memory card Secure Digital Extended Capacity Memory Card Front 11 ...

Page 20: ...tional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds...

Page 21: ...device 4 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 5 Mini DisplayPort Connects an optional digital display device such as a highperformance monitor or projector 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not...

Page 22: ...ber The battery has reached a low battery level a critical battery level or there is a battery error Amber A battery is charging White The computer is connected to external power and the battery is fully charged 10 Power connector Connects an AC adapter 14 Chapter 2 External component identification ...

Page 23: ...ing It is normal for the internal fan to cycle on and off during routine operation 3 SIM slot select models only Contains a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 4 Accessory battery connector Connects an optional accessory battery 5 Battery cover release latch Releases the battery cover 6 Battery bay Holds the battery the hard drive and a wireless L...

Page 24: ...uct name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 16 Chapter 3 Illustrated parts catalog...

Page 25: ...n 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 17 ...

Page 26: ...Computer major components 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...00 201 For use in Canada 619400 121 For use in Denmark Finland and Norway 619400 DH1 For use in France 619400 051 For use in Germany 619400 041 For use in Italy 619400 061 For use in Japan 619400 291 For use in Latin America 619400 161 For use in the Netherlands 619400 B31 For use in Russia 619400 251 For use in Saudi Arabia 619400 171 For use in South Korea 619400 AD1 For use in Spain 619400 071 ...

Page 28: ...ower button board and cable and TouchPad and TouchPad cable For use only on Beats Edition computer models 619402 001 For use only on standard computer models 608377 001 4 Audio USB board includes cable 608379 001 5 Bluetooth module with gasket NOTE The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number...

Page 29: ...o 2 80 GHz 45W turbo processor 1333 MHz FSB 6 MB L3 cache Quad Core 586170 001 Intel Core i5 580M 2 66 to 3 33 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 625825 001 Intel Core i5 560M 2 53 to 3 20 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 625824 001 Intel Core i5 540M 2 53 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 594188 001 Intel Core i5 520...

Page 30: ...des 4 rubber feet For use only on Beats Edition computer models 619401 001 For use only on standard computer models 608376 001 16 Battery connector board includes cable 617265 001 17 Battery 8 cell 59 Wh 2 00 Ah Li ion battery 593548 001 6 cell 62 Wh 2 80 Ah Li ion battery 602410 001 18 HSPA EV DO WWAN module 531993 001 19 Hard drive includes hard drive bracket 750 GB 7200 rpm 633252 001 640 GB 72...

Page 31: ...Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Ne...

Page 32: ...mber Door Kit For use only with Beats Edition computer models 629879 001 For use only with standard computer models 608384 001 Includes 1 Battery cover 2 Memory module wireless module compartment cover 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...001 250 GB 7200 rpm 608369 001 750 GB 5400 rpm does not include hard drive bracket or screws 634250 001 2 Solid state drive includes solid state drive bracket 256 GB 608368 001 160 GB 608366 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 608373 001 DVD RW and CD RW Super Multi Double Layer Combo Drive with LightScribe includes cable connector board and retention...

Page 34: ...n Brazil 490371 202 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singapore 490371 0...

Page 35: ... AA1 Power cord for use in the People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 D01 Power cord for use in Argentina 490371 D61 Power cord for use in India 530607 001 HDMI to VGA adapter 531993 001 HSPA EV DO WWAN module 572509 001 Intel Centrino Advanced N 6200 802 11a b g n 2 2 WLAN module 572510 001 Intel Centrino Advanced N 6...

Page 36: ...on Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 583053 001 Intel Core i7 820QM 1 73 to 3 06 G...

Page 37: ...e and keyboard light cable 608375 061 Keyboard for use only on standard computer models in Italy includes keyboard cable and keyboard light cable 608375 071 Keyboard for use only on standard computer models in Spain includes keyboard cable and keyboard light cable 608375 121 Keyboard for use only on standard computer models in Canada includes keyboard cable and keyboard light cable 608375 131 Keyb...

Page 38: ...placement thermal material 608379 001 Audio USB board includes cable 608380 001 Power connector cable 608381 001 Speakers include cable 608382 001 SIM WWAN board includes cable 608383 001 Screw Kit 608384 001 Door Kit for use only with standard computer models includes the battery cover and the memory module wireless module compartment cover NOTE See Door Kit on page 24 for more Door Kit component...

Page 39: ...d cable and keyboard light cable 619400 071 Keyboard for use only on Beats Edition computer models in Spain includes keyboard cable and keyboard light cable 619400 121 Keyboard for use only on Beats Edition computer models in Canada includes keyboard cable and keyboard light cable 619400 161 Keyboard for use only on Beats Edition computer models in Latin America includes keyboard cable and keyboar...

Page 40: ...placement thermal material 625824 001 Intel Core i5 560M 2 66 GHz 35W turbo up to 3 20 GHz processor 1066 MHz FSB 3 MB L3 cache Dual Core includes replacement thermal material 625825 001 Intel Core i5 580M 2 66 GHz 35W turbo up to 3 33 GHz processor 1066 MHz FSB 3 MB L3 cache Dual Core includes replacement thermal material 625831 001 Intel Pentium P6200 2 13Hz processor 1066 MHz 3 MB L3 cache incl...

Page 41: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 42: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 43: ...The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS fr...

Page 44: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 45: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 46: ...t Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period ...

Page 47: ...r follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the...

Page 48: ...remove the battery from the computer To insert the battery 1 Align the tabs on the front edge of the battery with the notches on the front edge of the battery bay 2 Rotate the rear edge of the battery down into the battery bay until it is seated 3 Slide the right battery release latch to lock the battery into place The left battery release latch will automatically lock into place 4 Replace the bat...

Page 49: ...om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 Remove the memory module 1 Press in on the SIM 1 to release it from the SIM slot 2 Remove the SIM 2 from the SIM slot Install the SIM by inserting it into the SIM slot until you hear a click Mass storage device NOTE...

Page 50: ...e Hardware Kit includes hard drive bracket and screws 608373 001 Before removing the mass storage device follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplu...

Page 51: ...m board 3 Lift the mass storage device 2 out of the mass storage device bay 4 If it is necessary to replace the mass storage device bracket remove the four Phillips PM3 0 3 0 screws 1 that secure the bracket to the mass storage device 5 Remove the mass storage device bracket 2 The mass storage device bracket and screws are included in the Hard Drive Hardware Kit spare part number 608373 001 Compon...

Page 52: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Ba...

Page 53: ...tilts up 3 Remove the WWAN module by pulling the module away from the slot at an angle NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Component replacement procedures 45 ...

Page 54: ...Reverse this procedure to install the WWAN module 46 Chapter 4 Removal and replacement procedures ...

Page 55: ... Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent Suriname Swazil...

Page 56: ...e back of the computer until the tabs on the cover disengage from the slots in the base enclosure 3 Remove the memory module wireless module compartment cover The memory module wireless module compartment cover is included in the Door Kit spare part numbers 608384 001 for use only with standard computer models and 629879 001 for use only with Beats Edition computer models 48 Chapter 4 Removal and ...

Page 57: ...LAN antenna cable is connected to the WLAN module 1 Main terminal The 2 gray WLAN antenna cable is connected to the WLAN module 2 Aux terminal 5 Remove the two Phillips PM2 0 3 0 screws that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 49 ...

Page 58: ...TE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 47 Remove the RTC battery 1 Disconnect the...

Page 60: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless mo...

Page 61: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 53 ...

Page 62: ... outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 47 Remove the battery connector board 1 Remove the Mylar cover 1 located at the base of the accessory battery connector 2 Remove the two Phillips PM2 5 4 0 screws 2 and the three Phillips PM2 ...

Page 63: ...f the battery charger board 1 up and forward until it rests upside down in the battery bay 6 Disconnect the power extension cable 2 from the battery charger board 7 Remove the battery charger board 3 Reverse this procedure to install the battery charger board Component replacement procedures 55 ...

Page 64: ... turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless module compartment co...

Page 65: ...d and then disconnect the cable 2 from the system board 7 Slide the top cover 1 forward until the power button board cable keyboard cable and keyboard light cable are accessible 8 Release the power button board cable 2 from the fan surface The power button board cable is attached to the fan surface with double sided tape 9 Disconnect the power button board cable 3 from the system board 10 Release ...

Page 66: ...51 For use in Brazil 619400 201 For use in Saudi Arabia 619400 171 For use in Canada 619400 121 For use in South Korea 619400 AD1 For use in Denmark Finland and Norway 619400 DH1 For use in Spain 619400 071 For use in France 619400 051 For use in Switzerland 619400 BG1 For use in Germany 619400 041 For use in Taiwan 619400 AD1 For use in Italy 619400 061 For use in Thailand 619400 281 For use in J...

Page 67: ...United States 608375 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then un...

Page 68: ...de up with the front toward you 5 Swing the rear edge of the keyboard 1 up and forward until it rests at an angle 6 Slide the keyboard 2 back at an angle until the tabs on the front edge of keyboard disengage from the slots in the top cover 7 Remove the keyboard Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...ugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 47 6 Remove the top cover see Top cover on page 56 Remove the audio USB board 1 Disconnect the speaker cable 1 from the audio USB board 2 Release the grounding tape 2 that secures the audio USB board cable to the ...

Page 70: ...s 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover an...

Page 71: ...able 608382 001 Before removing the SIM WWAN board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu...

Page 72: ...lease the grounding tape 2 that secures the SIM WWAN cable to the base enclosure 3 Release the ZIF connector to which the SIM WWAN board cable is attached and then disconnect the cable 3 from the system board 4 Remove the Phillips PM2 0 3 0 screw 4 that secures the SIM WWAN board to the base enclosure 5 Remove the SIM WWAN board 5 and cable Reverse this procedure to install the SIM WWAN board and ...

Page 73: ...t the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 47 6 Remove the top cover see Top cover on page 56 Remove the optical drive 1 Close the computer 2 Turn the computer...

Page 74: ...ptical drive to the base enclosure 7 Remove the optical drive 2 8 If it is necessary to replace the optical drive retention rails a Remove the four Philllips PM2 0 3 0 screws 1 that secure the retention rails to the optical drive b Remove the retention rails 2 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and ba...

Page 76: ... into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable System board NOTE The system board spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 634366 001 Description Spare part number For use only on computer models equipped with an Intel Cor...

Page 77: ...isconnect the battery charger board ribbon cable from the system board see Battery connector board on page 54 8 Remove the top cover see Top cover on page 56 9 Disconnect the optical drive cable from the system board see Optical drive on page 65 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system ...

Page 78: ...connect the cable 2 from the system board 3 Disconnect the display panel cable 1 from the system board 4 Disconnect the power connector cable 2 from the system board 5 Disconnect the power extension cable 3 from the battery connector board 70 Chapter 4 Removal and replacement procedures ...

Page 79: ...extension cord is attached to the system board with double sided tape 7 Remove the five Phillips PM2 5 5 0 screws that secure the system board to the base enclosure 8 Lift the left side of the system board 1 until it rests at an angle Component replacement procedures 71 ...

Page 80: ...rvation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconne...

Page 81: ...e to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the processor each time the fan heat sink assembly is removed Thermal paste is used on t...

Page 82: ...01 Intel Core i5 560M 2 53 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 625824 001 Intel Core i5 540M 2 53 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 594188 001 Intel Core i5 520M 2 40 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 594187 001 Intel Core i5 480M 2 66 GHz 35W turbo processor 1066 MHz FSB 3 MB L3 cache Dual Core 634693 001 Intel Core i5...

Page 83: ...e computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery cover and battery see Battery on page 39 5 Remove the hard drive see Mass storage device on page 41 6 Remove the memory module wireless module compartment cover see WLAN module on page 47 7 Disconnect the battery charger board ribbon cable from the system board...

Page 84: ... it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...attery cover and battery see Battery on page 39 5 Remove the hard drive see Mass storage device on page 41 6 Remove the memory module wireless module compartment cover see WLAN module on page 47 7 Disconnect the battery charger board ribbon cable from the system board see Battery connector board on page 54 8 Remove the top cover see Top cover on page 56 9 Disconnect the optical drive cable from th...

Page 86: ... only on standard computer models 616270 001 14 5 in LED HD AntiGlare flush glass WVA display assembly for use only on standard computer models 608366 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external de...

Page 87: ...a cables to the base enclosure 6 Detach the wireless antenna cables 4 from the routing channel built into the base enclosure The wireless antenna cables are attached to the base enclosure with double sided tape 7 Release the wireless antenna cables 1 from the opening 2 in the base enclosure 8 Disconnect the display panel cable 3 from the system board CAUTION Support the display assembly when remov...

Page 88: ...10 Remove the display assembly 5 Reverse this procedure to reassemble the display assembly 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...models only cannot be used to access Setup Utility Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press ...

Page 90: ...n menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select Exit Load Setup Defaults and then press ...

Page 91: ...aged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS versio...

Page 92: ...rsion currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access thi...

Page 93: ...NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 85 ...

Page 94: ...writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 90 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operat...

Page 95: ...this range of temperatures 14 5 inch SVA display specifications Metric U S Dimensions Width 33 2 cm 13 1 in Height 18 7 cm 7 4 in Diagonal 37 1 cm 14 6 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Backlight LED Character display 80 25 Total power consumption 6 0 W Viewing angle 65 horizontal 50 vertical typical 14 5 inch SVA display specifications...

Page 96: ...ing setting Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms Logical blocks 1 250 242 8 67 976 752 24 0 625 121 43 3 488 376 12 0 Disk rotational speed 5400 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive s...

Page 97: ...VD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode...

Page 98: ...ormation and restoring it in case of a computer failure Creating a set of recovery discs Recovery Manager software feature Backing up your information Creating system restore points Recovering a program or driver Performing a full system recovery from the partition or recovery discs NOTE Recovery discs have been included if your computer does not have a partition Use these discs to recover your op...

Page 99: ...t to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R BD R writable Blu ray or CD R discs DVDs and BDs have a much higher storage capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatibl...

Page 100: ...nufacturer Recovering using the dedicated recovery partition On some models you can perform a recovery from the partition on the hard drive accessed by clicking Start or pressing the f11 key This type of recovery restores the computer to its factory condition without using recovery discs To restore the computer from the partition follow these steps 1 Access Recovery Manager in either of the follow...

Page 101: ... customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Using Windows Backup and Restore Windows Backup and Restore allows you to back up individual files or back up the entire computer image Guidelines Be sure that the computer is connected to AC power before you start the backup proces...

Page 102: ...riodically whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert t...

Page 103: ...tor pin assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Audio in microphone 95 ...

Page 104: ...data 1 5 TMDS data 1 shield 6 TMDS data 1 7 TMDS data 0 8 TMDS data 0 shield 9 TMDS data 0 10 TMDS clock 11 TMDS clock shield 12 TMDS clock 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 5V power 19 Hot plug detect 20 Shell 96 Chapter 8 Connector pin assignments ...

Page 105: ...RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground RJ 45 network 97 ...

Page 106: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Page 107: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Page 108: ...ndle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This sect...

Page 109: ...ws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 101 ...

Page 110: ...y to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 102 Chapter 10 Recycling ...

Page 111: ...the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up Display 103 ...

Page 112: ...rn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 104 Chapter 10 Recycling ...

Page 113: ...e LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 105 ...

Page 114: ...20 30 cables service considerations 33 chipset product description 2 components bottom 15 button 6 display 10 front 11 keys 7 left side 12 lights 8 right side 13 TouchPad 9 computer feet locations 39 spare part number 39 computer part number 16 38 computer specifications 86 connector pinout audio in jack 95 audio out jack 95 HDMI port 96 headphone jack 95 microphone jack 95 network jack 97 RJ 45 j...

Page 115: ... lights battery 14 drive 13 mute 8 power 8 13 webcam 10 wireless 8 M mass storage device removal 41 spare part numbers 22 25 28 29 32 41 memory module product description 2 removal 52 spare part numbers 22 28 52 memory module wireless module compartment 15 memory module wireless module compartment cover illustrated 24 removal 48 spare part numbers 48 microphone location 10 product description 3 mi...

Page 116: ...on 5 SIM slot 15 SIM removal 41 SIM WWAN board removal 63 spare part number 20 30 63 solid state drive removal 41 spare part numbers 22 25 29 41 speakers location 11 removal 77 spare part number 22 30 77 specifications computer 86 display 87 DVD RW and CD RW Super Multi Double Layer Combo Drive 89 hard drive 88 optical drive 89 system board removal 68 spare part numbers 21 28 68 T Thermal Material...

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HP ENVY 14, Maintenance And Service Manual

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