Related Services
HP Assessment Service for
SANs
The HP Assessment Service for SANs offers customized technical and
operational guidance to customers employing HP storage subsystems and the
interconnecting storage area network (SAN) infrastructure. In a typical
engagement, HP or one of our authorized business partners will perform a
detailed discovery using HP's proprietary toolset to gain an understanding of
the configuration of your storage devices and SAN topology.
The findings from this process will be compared to HP best practices and
industry standards as defined by IT Service Management (ITSM) disciplines.
The results of the evaluation will be quickly and efficiently processed into
information you can leverage. This information, in the form of a
comprehensive HP SAN Assessment report, will be summarized by HP or one
of our authorized business partners with recommendations that are intended
to improve availability levels and ongoing management of your storage and
SAN environment.
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage
the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit:
http://www.hp.com/support
Remote Support Technology (RST)-HP Remote Support Pack
Taking a more proactive approach to IT support, the HP Remote Support pack plug-in module easily
integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of glass" solution
for onsite and remote management.
HP Remote Support Pack enhances HP Systems Insight Manager with intelligent event diagnosis plus the
automatic submission of hardware event notifications securely to HP support, including acknowledgment
and status returns. It adds remote configuration collections to allow the delivery of assessment and
proactive services for your SAN storage and HP-UX environments.
QuickSpecs
HP Encryption SAN Switch
Service and Support, HP Care Pack, and Warranty Information
DA - 13219 Worldwide — Version 21 — December 9, 2013
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