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HP EliteBook Folio 1040 G2 Maintenance And Service Manual Download Page 126

display panel 1
Ethernet 2
external media cards 2
graphics 1
keyboard 3
memory module 1
microphone 2
operating system 3
pointing device 3
ports 2
power requirements 3
primary storage 1
processors 1
product name 1
security 3
serviceability 5
video 2
wireless 2

product name 1

R

recover

options 95

recovery 92

discs 94, 96
HP Recovery Manager 95
media 96
starting 96
supported discs 94
system 95
USB flash drive 96
using HP Recovery media 94

recovery media

creating 93
creating using HP Recovery 

Manager 94

recovery media, creating 85
recovery media, using for restore

88

recovery partition 88, 91

removing 97

recovery tools 85
recovery tools, Windows 87
recovery, system 87
refresh 92
removal/replacement

procedures 26

removing personal data from volatile 

system memory 105

reset 92

restoring the hard drive 88, 91
RTC battery

removal 35
spare part number 16, 35

rubber antenna cover, illustrated 19

S

Screw Kit, spare part number 21
SD card cover, illustrated 19
security cable slot, identifying 11
security, product description 3
service considerations

cables 22
connectors 22
plastic parts 22

service tag 14
serviceability, product description 5
Setup Utility

changing the language 81
displaying system information

81

exiting 82
navigating 81
restoring default settings 82
selecting 81
starting 81

setup utility

navigating and selecting 65, 70, 

76

restoring factory settings 66, 

71, 77

SIM card insert, illustrated 19
SIM slot

removal 63
spare part numbers 63

SIM slot, plug identifying 12
slots

security cable 11
SIM  12
smart card 12

smart card

slot 12

smart card reader

removal 52
spare part number 16, 52

solid-state drive

precautions 23
spare part numbers 17, 19, 38

speaker assembly

removal 62
spare part number 16, 62

speaker grill, identifying 10
specifications

computer 101
display 102, 103
M.2 solid-state drive 104

SSD drive

removal 38
spare part numbers 38

Startup Repair, using 87
supported discs, recovery 94
Sure Start

using 75, 80

system board

removal 57
spare part numbers 16, 57

system information, displaying 81
system memory, removing personal 

data from volatile 105

system recovery 95
system restore point

creating 94

system restore point, creating 93

T

tools required 22
top cover

spare part number 16

TouchPad

buttons 7

Touchpad

removal 49
spare part number 49

TouchPad light, identifying 8
TouchPad zone

identifying 7

TPM settings 79
transporting guidelines 24

U

USB legacy support 65, 70, 76
USB ports, identifying 11, 13

V

vents, identifying 11
video, product description 2

116 Index

Summary of Contents for EliteBook Folio 1040 G2

Page 1: ...HP EliteBook Folio 1040 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ... most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product pre...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 23 Grounding guidelines 23 Electrostatic discharge damage 23 Packaging and transporting guidelines 24 Workstation guidelines 24 5 Removal and replacement procedures for Authorized Service Provider parts 26 Component replacement procedures 26 U...

Page 6: ...ing in Computer Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS 66 Determining the BIOS version 66 Downloading a BIOS update 67 Using MultiBoot 68 About the boot device order 68 Choosing MultiBoot preferences 68 Setting a new boot order in Computer Setup 68 Dynamically choosing a boot device using the f9 prompt 69 Setting a MultiBoot Express prompt 69 Entering MultiBoot ...

Page 7: ...ng the BIOS 78 Determining the BIOS version 78 Downloading a BIOS update 78 Changing the boot order using the f9 prompt 79 TPM BIOS settings select products only 79 Using HP Sure Start select products only 80 9 Using Setup Utility BIOS in Ubuntu Linux 81 Starting Setup Utility 81 Using Setup Utility 81 Changing the language of Setup Utility 81 Navigating and selecting in Setup Utility 81 Displayin...

Page 8: ...ct products only 93 Using Windows tools 94 Restore and recovery 95 Recovering using HP Recovery Manager 95 What you need to know before you get started 95 Using the HP Recovery partition select products only 96 Using HP Recovery media to recover 96 Changing the computer boot order 97 Removing the HP Recovery partition select products only 97 14 Backing up restoring and recovering in Ubuntu Linux 9...

Page 9: ...latile memory usage 107 Questions and answers 109 Using HP Sure Start select models only 110 17 Power cord set requirements 111 Requirements for all countries 111 Requirements for specific countries and regions 111 18 Recycling 113 Index 114 ix ...

Page 10: ...x ...

Page 11: ...FHD AG UWVA 1600 900 display with and without webcam and WWAN Touch screen 35 6 cm 14 0 in 3 0 mm FHD UWVA 1600 900 display with webcam with and without WWAN All display assemblies include two wireless local area network WLAN antenna cables and NFC antenna WWAN models include two wireless wide area network WWAN antenna cables Memory One memory module slot integrated memory Memory configuration is ...

Page 12: ... Intel Dual Band Wireless N 7265 802 11 a c 2 2 WiFi Bluetooth 4 0 Combo Adapter for use in Indonesia Supports no WLAN option WWAN Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly only configured on WWAN models Secured by subscriber identity module SIM user accessible on the side of the computer Support for...

Page 13: ...m 1 0 m 3 wire plug with ground pin 4 5 mm 1 8 m Battery Supports a 6 cell 42 Whr battery Security Security lock Fingerprint reader Supports Trusted Platform Module TPM 1 2 Infineon soldered down Integrated Smart Card reader active Full volume encryption Preboot authentication password smart card Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Profession...

Page 14: ...10 Home 64 High end Windows 10 Home 64 High end Chinese Market Windows 10 Home 64 High end Single Language Windows 10 Professional 64 Downgrade Windows 7 32 Windows 10 Professional 64 Downgrade Windows 7 64 FreeDOS 2 0 Ubuntu Linux Ubuntu Kylin NeoKylin 32 bit Restore media DRDVD Windows 7 Windows 8 1 Windows 10 Restore media SR DVD Ubuntu Ubuntu Kylin NeoKylin Restore media OS DVD Windows 8 1 Pro...

Page 15: ...nal 64 bit Windows 8 1 Chinese Market 64 bit Windows 8 1 Multi Language 64 bit Windows 8 1 Emerging Market 64 bit Windows 8 1 Enterprise 64 bit Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Serviceability End user replaceable parts AC adapter 5 ...

Page 16: ...ound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 Access HP Support Assistant To access HP Support Assistant from the Start screen sel...

Page 17: ...afety and Environmental Notices that applies to your country or region To access this guide Windows 7 Select Start Help and Support User Guides Windows 8 1 From the Start screen type support and then select the HP Support Assistant app Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Top TouchPad Component Description 1 TouchPad zone Moves the poi...

Page 18: ... The TouchPad is on 4 Microphone mute light Amber Microphone sound is off Off Microphone sound is on 5 Num lock light On Num lock is on 6 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 7 Mute light Amber Computer sound is off Off Computer sound is on 8 Chapter 2 External compone...

Page 19: ...has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options Windows 7 Select S...

Page 20: ...tion 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key or the esc key 3 Windows key Windows 7 Displays the Windows Start menu Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will ret...

Page 21: ...al security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 3 0 ch...

Page 22: ...optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document Windows 7 Select Start Help and Support User Guides Windows 8 1 From the Start screen type support and then select the HP Support Assistant app...

Page 23: ... depleted quickly if you charge multiple devices while operating on battery power 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 Docking connector Connects an optional docking device or expansion port device 6 AC adapter Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber...

Page 24: ...Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag 14 Chapter 2 External component identification ...

Page 25: ...3 Illustrated parts catalog Computer major components Computer major components 15 ...

Page 26: ...art numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 501 Windows 8 1 Standard operating system xxxxxx 601 Windows 8 1 or Windows 10 operating system Intel Core i7 5650U processor 2 20 GHz 4 MB cache 806993 xxx Intel Core i7 5600U processor 2 60 GHz 4 MB cache 798520 xxx Intel Core i7 5500U processor 2 60 GHz 4 MB cache 831096 xxx Intel Core i5 5300U processor 2 30 GHz 3 MB cach...

Page 27: ...te drives 512 GB 798522 001 512 GB TLC 835619 001 256 GB SED OPAL2 781964 001 256 GB TLC 800168 001 256 GB 801976 001 180 GB 781961 001 180 GB SED 781962 001 128 GB TLC 800169 001 128 GB 781960 001 19 Base enclosure includes feet 760273 001 Cable Kit not illustrated includes 781953 001 NFC module antenna NFC module cable Function board cable HP Mobile Connect not illustrated 714749 001 Computer ma...

Page 28: ...bcam 748015 001 2 Display cable 739573 001 3 Webcam microphone module 781958 001 Microphone module 739571 001 4 35 6 cm 14 0 in LED AntiGlare display panel SVA HD 784476 001 UWVA 781959 001 5 Display Hinge Kit includes left and right display hinges 757987 001 6 Display enclosure includes wireless antenna 739569 001 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...tomer non removable Rubber antenna cover not illustrated Mass storage devices Description Spare part number Solid State Drive SATA III 512 GB 798522 001 512 GB TLC 835619 001 256 GB SED OPAL2 781964 001 256 GB TLC 800168 001 256 GB 801976 001 180 GB 781961 001 180 GB SED OPAL2 781962 001 128 GB TLC 800169 001 128 GB 781960 001 Plastics Kit 19 ...

Page 30: ...rgentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in the Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Ko...

Page 31: ...ed Kingdom 755530 031 Power cord 1 0 m 2 pin For use in Japan 762689 291 Screw Kit 746909 001 Cable detachable with tips NOTE Use with travel adapter 693716 001 736697 001 Docking station 732252 001 Cable lock docking station 575921 001 Adapters Docking connector to ethernet RJ 45 VGA 797848 001 DisplayPort to HDMI 1 4 749288 001 DisplayPort to DVI 753744 001 DisplayPort to VGA 753745 001 Lock HP ...

Page 32: ...can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply ...

Page 33: ...rostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can des...

Page 34: ...sitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow ...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ...ives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system IMPORTANT A service agent cannot retrieve the PIN from the HP Touchpoint Manager website If a locked device is returned for service th...

Page 37: ...1 Full hinge up display touch for models without WWAN 798684 001 Display panels 35 6 cm 14 0 in anti glare LED SVA HD 784476 001 UVWA 781959 001 Display bezels For use with models with a webcam 739568 001 For use with models without a webcam 748015 001 Webcam module with microphone 781958 001 Microphone module 739571 001 Before removing the display panel follow these steps 1 Shut down the computer...

Page 38: ...computer to disengage the bottom of the bezel 1 c Open the computer d Use a tool to disengage the bottom of the bezel from the display 2 and then remove the bezel from the display 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...ebcam 4 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with adhesive b Disconnect the cable 2 from the webcam microphone module The webcam module is available using spare part number 781958 001 The microphone module is available using spare part number 73...

Page 40: ...ED AntiGlare display panel SVA HD b Rotate the top of the display panel downward 1 onto the keyboard c Lift the tape that secure the display cable connector on the panel 2 and then disconnect the cable from the connector 3 Reverse this procedure to reassemble and install the display assembly components 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 Remove the bottom cover 1 Remove the five inner Torx T8M2 0 5 0 screws 1 and the six outer Torx T8M2 0 5 0 screws 2 that sec...

Page 42: ...cedures to install the bottom cover When reinstalling the bottom cover install the screws in the sequence as illustrated in the following image IMPORTANT To prevent rocking be sure to use the correct sequence when installing the screws 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...e power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 and then remove the following components Remove the display assembly 1 Open the computer and position it with the base enclosure on a table and the display hanging down NOTE Be sure to sup...

Page 44: ...he display hinges Display hinges are available in the Display Hinge Kit spare part number 757987 001 a Remove the four broadhead Phillips PM2 5 3 0 screws 1 that secure each display hinge to the display enclosure b Lift the display hinges off the display enclosure 2 Reverse this procedure to reassemble and install the display assembly 34 Chapter 5 Removal and replacement procedures for Authorized ...

Page 45: ...it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the computer 3 Remove the RTC battery Reverse this proc...

Page 46: ...n through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the six Phillips PM2 0 4 0 screws 2 that secure the battery to the computer 36 Chapter 5 Rem...

Page 47: ...3 Lift the battery out of the computer NOTE In the locked position there will be no red color shown in the latch slot Component replacement procedures 37 ...

Page 48: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Disconnect the battery see Battery on page 36 Remove the SSD 1 Remove the Phillips...

Page 49: ...ve 2 by pulling it away from the connector NOTE mSATA drives are designed with notches to prevent incorrect insertion Reverse this procedure to reassemble and install the mSATA drive Component replacement procedures 39 ...

Page 50: ...e operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the o...

Page 51: ...ling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module Component replacement procedures 41 ...

Page 52: ...the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the hard drive cover see Bottom cover on page 31 5 Remove the bottom cover see ForcePad Touchpad on page 49 6 Disconnect the battery see Battery on page 36 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN anten...

Page 53: ...notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 43 ...

Page 54: ...hether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see ForcePad Touchpad on page 49 5 Disconnect the battery see Battery on page 36 Remove the WLAN module 1 Disconnect ...

Page 55: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 45 ...

Page 56: ...thern Africa FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syste...

Page 57: ...he following connectors and cables Release the keyboard connector 1 and remove the cable 2 Release the backlight connector 3 and remove the cable 4 3 Position the computer open and on its side Component replacement procedures 47 ...

Page 58: ...hen press on the back of the keyboard until the keyboard disengages from the computer 5 Lift the rear edge of the keyboard 1 and then remove the keyboard 2 6 Remove the keyboard Reverse this procedure to install the keyboard 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...ugh the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 Remove the ForcePad 1 Disconnect the ForcePad cable 1 and the NFC module cable 2 from the connectors on the ForcePad 2 Remove the cables ...

Page 60: ... screws 1 that secure the ForcePad to the computer and then lift the ForcePad from the computer 2 Reverse the removal procedures to install the ForcePad 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 Remove the NFC module 1 Disconnect the NFC antenna 1 and the system board cable 2 from the NFC module 2 Slide the module away from the ForcePad 3 and the lift it from the computer 4 NOTE The NFC module cable and NFC antenna a...

Page 62: ...Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 Remove the smart card reader 1 Lift the system board connector 1 and then disconnect the cable from the connector 2 2 Remove the three Phillips PM2 0 2 5 screws 3 that secure ...

Page 63: ...3 Rotate the bottom up the reader upward at an angle 1 and then remove it from the computer 2 Reverse the removal procedures to install the smart card board Component replacement procedures 53 ...

Page 64: ...the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 and then remove the following components Remove the power connector 1 Disconnect the power connector cable from the system board 1 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the power connector cable to the computer 3 Lift the power conne...

Page 65: ...ng system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 and then remove the following components Remove the heat sink fan assembly 1 Disconnect both fan cables 1 2 from the system board 2 Loosen the captive Philllips sc...

Page 66: ...l material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 56 Chapter 5 Removal...

Page 67: ...nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the keyboard see Keyboard on page 46 6 Remove the heat sink fan assembly ...

Page 68: ...e sure to lift near the middle of the board near the connectors as shown by callout 1 in the following image CAUTION To avoid damaging or breaking the system board when removing the board lift up near the middle of the board Do not lift up on the narrow end of the board 4 Lift the right side of the system board up at an angle 2 58 Chapter 5 Removal and replacement procedures for Authorized Service...

Page 69: ...omputer 3 making sure the connectors on the side of the board are clear of the computer Use the following image to determine all Mylar locations on the system board Reverse this procedure to install the system board Component replacement procedures 59 ...

Page 70: ...e bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 6 Remove the keyboard see Keyboard on page 46 7 Remove the heat sink fan assembly see Heat sink fan assembly on page 55 8 Remove the system board see System board on page 57 Remove the function board 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the board to the computer 2 Lift the board up and off the co...

Page 71: ...devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 6 Remove the keyboard see Keyboard on page 46 7 Remove the heat sink fan assembly see Heat sink fan assembly on page 55 8 Remove the system board see System board on page 57 Remove the fingerprint reader board 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the board...

Page 72: ...t all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 31 5 Remove the battery see Battery on page 36 6 Remove the keyboard see Keyboard on page 46 7 Remove the heat sink fan assembly see Heat sink fan assembly on page 55 8 Remove the system board see System board on page 57 Remove the speaker assembly 1 Use a tool to pry the speaker and disengage the adhesive ...

Page 73: ...he SIM slot insert used on WWAN models matches the size of the SIM card and is customer removable To insert and remove the SIM slot insert 1 Insert with the arrow on insert visible 2 To remove the insert use the standard with push pull movement SIM slot cover non WWAN models The SIM slot cover used on models without WWAN is shorter than a SIM card notched and is not customer removable To insert an...

Page 74: ...2 To remove the SIM slot cover you must first remove the system board and then pull the cover out of the SIM slot 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Page 76: ...ions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files calle...

Page 77: ...er identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to insta...

Page 78: ...ynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start ...

Page 79: ...nter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then foll...

Page 80: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 81: ...on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in comp...

Page 82: ...r You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the updat...

Page 83: ...nces You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express t...

Page 84: ... Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup locat...

Page 85: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 86: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 87: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 76 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 88: ...omputer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut do...

Page 89: ... on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Befor...

Page 90: ... to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instru...

Page 91: ...enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Naviga...

Page 92: ...y factory settings take effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and t...

Page 93: ...r restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 83 b Hard drive c BIOS 3 When the diagnostic tool opens select the ty...

Page 94: ...Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 84 Chapter 10 HP PC Hardware Diagnostics UEFI ...

Page 95: ... system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files t...

Page 96: ...so create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backi...

Page 97: ...ools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE Windows includes the User Account Control fea...

Page 98: ...e factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating syste...

Page 99: ...ers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Sel...

Page 100: ...ackup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files...

Page 101: ...ions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinst...

Page 102: ...to the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not ...

Page 103: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 93 For information on the recovery options that are available using the recovery media see Using Windows tools on page 94 Use...

Page 104: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 105: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 97 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 106: ...orking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boot...

Page 107: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 108: ...D R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important HP recommends having up to 3 blank DVD R discs available for the restore image If you use more than one disc label each disc with the order in which it was created Numbering the discs will ensure that you have them in the correct order if you need to restore the computer to its orig...

Page 109: ...t Storage from the panel on the left side of the window click the down arrow next to Backup Location select the Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Restoring the original facto...

Page 110: ...ur designated back up location from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Restoring your data files T...

Page 111: ...lbs Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product s...

Page 112: ...in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD 1600 x 900 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 102 Chapter 15 Specifications ...

Page 113: ... of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 300 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD 1920 x 1080 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in FHD display specifications 103 ...

Page 114: ...0 MB s Up to 40 MB s Up to 250 MB s Up to 100 MB s Ready time Maximum to not busy 2 0 s 4 0 s 4 0 s Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 117 905 264 352 533 296 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 bil...

Page 115: ...ither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Def...

Page 116: ...en b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitizer it cannot be recover...

Page 117: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Page 118: ...ates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the d...

Page 119: ...sic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more de...

Page 120: ...urn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using H...

Page 121: ... must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 32...

Page 122: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 123: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 113 ...

Page 124: ...ngs restoring 82 display specifications 102 103 display assembly removal 33 subcomponents 18 display assembly components removal 27 spare part numbers 27 display bezel removal 27 spare part numbers 18 27 29 display cable spare part number 18 display enclosure spare part number 18 display hinge removal 34 spare part number 18 display hinge cover removal 34 Display Hinge Kit spare part number 18 dis...

Page 125: ... spare part numbers 19 memory nonvolatile 105 volatile 105 memory module product description 1 removal 40 spare part numbers 40 micro SD memory card reader identifying 12 microphone product description 2 microphone audio in jack identifying 12 microphone module removal 29 spare part number 18 27 29 microphone mute light 8 minimized image recovery 96 minimized image creating 95 model name 1 mouse s...

Page 126: ...Setup Utility changing the language 81 displaying system information 81 exiting 82 navigating 81 restoring default settings 82 selecting 81 starting 81 setup utility navigating and selecting 65 70 76 restoring factory settings 66 71 77 SIM card insert illustrated 19 SIM slot removal 63 spare part numbers 63 SIM slot plug identifying 12 slots security cable 11 SIM 12 smart card 12 smart card slot 1...

Page 127: ... system media creating 85 using for restore 88 Windows applications key identifying 11 Windows key identifying 10 Windows operating system DVD 92 Windows Startup Repair using 87 Windows tools using 94 wireless antennas identifying 6 wireless light 8 wireless product description 2 WLAN antennas identifying 6 WLAN module removal 44 spare part numbers 16 44 workstation guidelines 24 WWAN antennas ide...

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