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8

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 60

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

, and then select your country. The HP Support page is displayed.

2.

Click Drivers & Downloads.

60

Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

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Summary of Contents for EliteBook Folio 1030 G1

Page 1: ...HP EliteBook Folio 1030 G1 Notebook PC Maintenance and Service Guide ...

Page 2: ...dditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2016 Document Part Number 839679 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separa...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...it 16 Mass storage devices 17 Miscellaneous parts 17 4 Removal and replacement procedures preliminary requirements 20 Tools required 20 Service considerations 20 Plastic parts 20 Cables and connectors 20 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 22 5 Removal and replacement procedures for Authorized Service Provider pa...

Page 6: ...ompt 55 TPM BIOS settings select products only 55 Using HP Sure Start select products only 55 7 Computer Setup BIOS TPM and HP Sure Start in Windows 10 56 Using Computer Setup 56 Starting Computer Setup 56 Navigating and selecting in Computer Setup 56 Restoring factory settings in Computer Setup 57 Updating the BIOS 57 Determining the BIOS version 57 Downloading a BIOS update 58 Changing the boot ...

Page 7: ... using HP Recovery Manager 69 What you need to know before you get started 69 Using the HP Recovery partition select products only 70 Using HP Recovery media to recover 70 Changing the computer boot order 71 Removing the HP Recovery partition select products only 71 11 Specifications 72 Computer specifications 72 33 78 cm 13 3 in display specifications 73 M 2 solid state drive specifications 74 12...

Page 8: ...viii ...

Page 9: ...1080 non touch display 300 nits Quad high definition QHD 3200 1800 touch display 300 nits Memory On board soldered memory LPDDR3 1866 MHz dual channel support Supports 8 GB or 16 GB of total system memory Primary storage Supports the following M 2 SSDs 512 GB SATA 3 TLC 256 GB SATA 3 TLC 256 GB SATA 3 SS SED MLC OPAL 2 256 GB PCIe 3x4 NVMe SS MLC 240 GB SATA 3 MLC 180 GB SATA 3 SS SED MLC 180 GB S...

Page 10: ...ing ports Docking HP Docking Station Keyboard pointing devices Keyboard DuraKeys backlit Spill resistant with drain TouchPad Gestures enabled by default two finger scrolling two finger pinch zoom Taps enabled by default Supports 2 way scroll Glass with chemical etched surface Power requirements AC adapters 45 W HP Smart AC adapter 45 W 2 prong AC adapter 65 W HP Smart AC adapter 65 W Slim AC adapt...

Page 11: ...0 Professional 64 Downgrade Windows 7 64 Windows 10 Pro 64 StF MSNA High end Windows 10 Pro 64 Downgrade Win 7 64 StF MSNA High end Windows 10 Pro 64 StF MSNA Strategic Windows 10 Pro 64 Downgrade Windows 7 64 StF MSNA Strategic Windows 7 Pro 64 StF MSNA Strategic FreeDOS 2 0 Restore media DR DVD Windows 7 32 64 bit Windows 10 Restore media OS DVD Windows 10 Pro 64 Windows 7 Pro 64 Certified Micro...

Page 12: ...cam in Windows 7 select Start All Programs Communication and Chat HP WebCam 4 WLAN antennas 2 select products only Send and receive wireless signals to communicate with wireless local area networks WLANs 5 Near Field Communication NFC antenna select products only Sends and receives wireless signals to communicate and transfer data info to and from your NFC compatible devices The antennas are not v...

Page 13: ... guides in Windows 7 select Start All Programs HP Help and Support HP Documentation Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad detects the force of the finger pressure being applied while using gestures Press your fingers down on the TouchP...

Page 14: ...t On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Num lock...

Page 15: ...ing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 10 see your power options Type power in the taskbar search box and then select Power and sleep settin...

Page 16: ...a function key the num lock key or the esc key 3 Windows key Windows 10 Opens the Start menu NOTE Pressing the Windows key again will close the Start menu Windows 7 Displays the Windows Start menu 4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an...

Page 17: ...USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be depleted quickly if you charge multiple devices while operating on battery power 4 USB Type C char...

Page 18: ...art All Programs HP Help and Support HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to ...

Page 19: ...evel When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 5 Power connector Connects an AC adapter Bottom Component Description 1 Docking device receptors 2 Connects an optional docking device Bottom 11 ...

Page 20: ...uter 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 12 Chapt...

Page 21: ...3 Illustrated parts catalog Computer major components Computer major components 13 ...

Page 22: ... NFC module 790069 001 NFC Cable Kit includes 842323 001 NFC module antenna NFC module cable 8 Speakers includes cable 837352 001 9 System board includes processor and replacement thermal material All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 10 operating system Equipped with 16 GB of system memory and an Intel Core M7 6Y7...

Page 23: ...t sink thermal module includes replacement thermal material 842301 001 14 Battery 4 cell 40 Wh 2 6 Ah li ion 826038 005 15 Bottom cover 842283 001 Bracket Kit Item Component Spare part number Bracket Kit 842302 001 1 Fingerprint reader bracket 2 Left display QHD bracket 3 Right display QHD bracket clip Top cable clip left and right not illustrated Bracket Kit 15 ...

Page 24: ...NFC Cable Kit Item Component Spare part number NFC Cable Kit 842323 001 1 NFC cable 2 NFC antenna 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...C non slim 741727 001 45 W AC adapter non PFC 2 prong 742436 001 65 W HP Smart AC adapter 4 5 mm EM 714657 001 65 W HP Smart AC travel adapter Use spare part number 736697 001 Cable detachable with tips 4 5 mm and 7 4 mm tips with this adapter 693716 001 Smart AC adapter dongle 7 4mm 734734 001 Power cord 3 pin C5 black 1 83 m for use in Argentina 401300 001 Australia 213356 001 Brazil 438722 001 ...

Page 26: ...8 Japan 349756 002 North America 213349 009 People s Republic of China 286497 008 South Africa 361240 002 South Korea 267836 008 Switzerland 213354 008 Taiwan 393313 003 Thailand 285096 006 United Kingdom and Singapore 213351 008 Power cord C7 black 1 00 m for use in Japan 190548 003 Screw Kit 842285 001 Plastics Kit includes system board clip 860705 001 Cable detachable with tips 4 5 mm and 7 4 m...

Page 27: ...674318 001 Top load case 679921 001 HP professional slim top load case 703888 001 HP business backpack 718548 001 Adapters HDMI to DVI D adapter 691227 001 Docking connector to ethernet RJ 45 VGA 797848 001 HDMI to VGA 701943 001 HP USB C to USB 3 0 adapter 814618 001 Miscellaneous parts 19 ...

Page 28: ...ssembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by...

Page 29: ...V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when pac...

Page 30: ...o provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot...

Page 31: ...Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 23 ...

Page 32: ...ened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover 842283 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through th...

Page 33: ...everse the removal procedures to install the bottom cover When replacing the bottom cover use the following image to determine the correct screw replacement order Replacing the screws in the correct order makes sure the bottom cover installs evenly on the computer Component replacement procedures 25 ...

Page 34: ...26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 35: ...1 Latin America 161 Sweden and Finland B71 Denmark 081 The Netherlands B31 Switzerland BG1 Denmark Finland and Norway DH1 Northern Africa FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Turn off the computer If you ar...

Page 36: ...oard 1 Remove the Phillips PM2 0 2 0 broadhead screw 1 that secures the keyboard to the computer 2 Disconnect the keyboard backlight cable from the system board 2 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 37: ...Position the computer on its side and open 5 Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step and then press on the back of the keyboard until it disengages from the computer Component replacement procedures 29 ...

Page 38: ... 1 and the keyboard backlight cable 2 from the slits in the computer and then remove the keyboard 3 Reverse this procedure to install the keyboard 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ... 842295 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see B...

Page 40: ... to the system board 2 Remove the drive 2 by pulling it away from the connector NOTE Solid state drive drives are designed with notches to prevent incorrect insertion Reverse this procedure to reassemble and install the solid state drive 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...vice functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the comp...

Page 42: ...w 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE WLAN modules are designed with a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the foll...

Page 43: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Disconnect the battery cable Remove the display assembly 1 Open the computer and position it with the base ...

Page 44: ...42302 001 4 To remove the right display bracket remove the Phillips PM2 0 2 0 screw 1 that secures the display bracket to the right side of the computer and then remove the bracket 2 The display brackets are available in the Bracket Kit using spare part number 842302 001 5 Disconnect the display cable from the system board 1 36 Chapter 5 Removal and replacement procedures for Authorized Service Pr...

Page 45: ...nd routing path built into the computer 3 8 Disconnect the webcam cable from the system board 4 9 Remove the four Phillips PM2 5 4 0 screws 1 that secure the display to the computer 10 Open the computer so the display is at an approximate 90 degree angle 2 Component replacement procedures 37 ...

Page 46: ... Remove the computer from the display assembly 3 Reverse this procedure to reassemble and install the display assembly 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...ernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Disconnect the battery cable Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board Component re...

Page 48: ...2 Detach the RTC battery 2 from the computer Reverse this procedure to install the RTC battery 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...rn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Disconnect the battery cable Remove the heat sink 1 Following the sequence stamped into the heat sink loosen the four captive Philllip...

Page 50: ...nd the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the processor 1 and the heat sink 2 Reverse this procedure to install the heat sink assembly 42 Chapter 5 Removal and replacement ...

Page 51: ...r on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 Remove the battery 1 Disconnect the battery cable from the system board 2 Remove the six Phillips PM2 0 4 0 screws 1 that secure the battery to the co...

Page 52: ...3 Lift the battery out of the computer 2 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ... external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Remove the battery see Battery on page 43 Remove the fingerprint reader board 1 Disconnect the cable from the system board 1 2 Remove the Phillips PM2 0 2 0 broadhead screw 2 that secures the assembly to the computer 3 Remove the bracket from atop the fingerprint reader board 3 The fingerprint reader bracke...

Page 54: ...wer cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Remove the battery see Battery on page 43 Remove the NFC module 1 Disconnect the cable from the NFC module 1 2 Disconnect the antenna from the NFC module 2 3 Use a flat tool to pry the module up 3 and the lift it from the computer 4 NOTE The NFC module cable and NF...

Page 55: ...the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Remove the battery see Battery on page 43 Remove the ForcePad 1 Disconnect the ForcePad cable 1 from the system board 2 Disconnect the NFC module antenna cable 2 from the ForcePad 3 Remove the six Phillips PM2 0 2 0 broadhead screws 3 that secure the ForcePad...

Page 56: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Remove the battery see Battery on page 43 6 When replacing the system board be sure...

Page 57: ...n Phillips PM2 0 4 0 screws 2 that secure the system board to the computer 4 Lift the right side of the system board up at an angle 1 CAUTION To avoid damaging or breaking the system board use two hands when removing the board Do not lift up on the narrow end of the board Component replacement procedures 49 ...

Page 58: ...d out of the computer 2 making sure the connectors on the side of the board are clear of the computer Reverse this procedure to install the system board 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...t the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 24 5 Remove the battery see Battery on page 43 6 Remove the system board see System board on page 48 Remove the speaker assembly 1 Remove the three Phillips PM2 0 3 0 screws 1 that secure the speaker to the computer 2 Re...

Page 60: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 61: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Page 62: ... selection for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instruction...

Page 63: ...the above mentioned requirement you shall bear all the liabilities wholly and solely HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup Se...

Page 64: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 65: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Page 66: ...t Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen i...

Page 67: ...the above mentioned requirement you shall bear all the liabilities wholly and solely HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup Se...

Page 68: ...cted USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 60 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostic...

Page 69: ...t HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 61 ...

Page 70: ... optical drive select products only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in cas...

Page 71: ...are and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select products only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a f...

Page 72: ...Windows 7 operating system media on page 65 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select S...

Page 73: ...puter click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 65 3 If the HP Recovery partition is listed restart the computer and then press f11 before the Wind...

Page 74: ...stem loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 66 Chapter 9 Backup and recovery i...

Page 75: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 67 For information on the recovery options that are available using the recovery media see Using Windows tools on page 68 Use...

Page 76: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 77: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 71 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 78: ...orking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boot...

Page 79: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 80: ...perating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards s...

Page 81: ... cm 6 69 in Width 29 0 cm 11 42 in Diagonal 33 78 cm 13 3 in Brightness 300 nits Resolution FHD QHD 1920 1080 3200 1800 Viewing angle UWVA Backlight WLED Graphics adapter eDP 1 3 Thickness 3 0 mm Screen type FHD non touch QHD touch 33 78 cm 13 3 in display specifications 73 ...

Page 82: ...s Up to 80K IOPs Up to 250 MB s Up to 100 MB s Up to 455 MB s Up to 59K IOPs Ready time Maximum to not busy 2 0 s 4 0 s 1 0 s 4 0 s 3 0 s Access times Logical 0 1 ms 0 1 ms 0 1 ms 0 1 0 1 Total logical sectors 117 905 264 352 533 296 468 862 128 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 ...

Page 83: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 84: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 85: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 86: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 78 Chapter 12 Statement of memory volatility ...

Page 87: ...Bytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes...

Page 88: ... Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash...

Page 89: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 90: ...Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to con...

Page 91: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 3...

Page 92: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 93: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 ...

Page 94: ...t description 2 docking connector identifying 10 docking device receptors identifying 11 Driver Recovery DVD creating 62 using for restore 65 E electrostatic discharge 20 embedded numeric keypad identifying 8 equipment guidelines 22 esc key identifying 8 Ethernet product description 1 F f11 recovery 65 fingerprint reader board removal 45 spare part number 14 45 fingerprint reader bracket illustrat...

Page 95: ...MI 9 product description 2 USB 3 0 charging powered 9 10 USB Type C charging 9 power button identifying 7 power connector identifying 11 power cord set requirements 83 spare part numbers 17 18 power lights 6 power requirements product description 2 primary storage product description 1 processor product description 1 product description audio 1 chipset 1 display panel 1 docking 2 Ethernet 1 graphi...

Page 96: ... creating 68 system restore point creating 67 T tools required 20 top cover spare part number 14 TouchPad buttons 5 Touchpad removal 47 spare part number 47 TouchPad light identifying 6 TouchPad zone identifying 5 TPM settings 55 59 transporting guidelines 21 U USB 3 0 charging powered identifying 9 10 USB legacy support 52 56 USB Type C charging port identifying 9 V video product description 1 W ...

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