HP Elite x2 1012 G2 Maintenance And Service Manual Download Page 89 | Manualshive

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background image

kickstand bracket

spare part numbers 16

kickstand, identifying 11

L

labels

serial number 14

lights

battery 6
webcam 9, 11

lock, spare part number 17

M

memory

nonvolatile 73
volatile 73

memory card reader, identifying 8
memory module

product description 1

microphone board

spare part numbers 16 , 43

minimized image recovery 60
minimized image, creating 59
model name 1

N

nonvolatile memory 73

O

operating system, product

description 4

original system recovery 59

P

pen lanyard slot, identifying 8
pen, spare part number 17
POGO

spare part number 16

POGO connector

spare part numbers 48

POGO pin connector, identifying 10
pointing device, product

description 3

ports

product description 3
USB 3.x charging 7
USB Type-C power connector and

Thunderbolt port 6

power button, identifying 7
power connector, identifying 6

power cord

requirements for all countries

requirements for specific

countries and regions 71

set requirements 70

power cord, spare part number 19,

power requirements, product

description 4

processor

product description 1

product description

audio 2
camera 1
chipset 1
display panel 1
docking 3
Ethernet 2
external media cards 3
graphics 1
keyboard 3
memory module 1
microphone 1
operating system 4
pointing device 3
ports 3
power requirements 4
processors 1
product name 1
security 4
sensors 3
serviceability 5
storage 1
wireless 2

product name 1
product name and number,

computer 14

R

rear webcam

spare part number 16
spare part numbers 45

recover

options 59

recovery

discs 58, 60
HP Recovery Manager 59
media 60
starting 60

supported discs 58
system 59
USB flash drive 60
using HP Recovery media 58

recovery media

creating 57
creating using HP Recovery

Manager 58

recovery partition

removing 61

regulatory information 14
removal/replacement

procedures 26 , 28

removing personal data from volatile

system memory 73

rubber kit, spare part number 20

S

screw kit, spare part number 20
security cable slot, identifying 8
security, product description 4
sensors

product description 3

serial number 14
serial number, computer 14
serviceability, product description 5
setup utility

navigating and selecting 62
restoring factory settings 63

SIM card

inserting 6
removing 6

SIM card slot, identifying 6
slots

security cable 8
SIM card 6

Solid-state drive 36
solid-state drive

spare part number 16
spare part numbers 36

speaker kit

spare part number 16

speakers 53

spare part numbers 53

speakers, identifying 9
specifications

computer 68
display 69

supported discs, recovery 58

Index

81

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Summary of Contents for Elite x2 1012 G2

Page 1: ...HP Elite x2 1012 G2 Tablet HP Elite x2 1012 G2 Tablet with Collaboration Keyboard Maintenance and Service Guide ...

Page 2: ...n First Edition June 2017 Document Part Number 918953 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to h...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...s catalog 15 Computer major components 15 Miscellaneous parts 16 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 22 Drive handling 22 Grounding guidelines 23 Electrostatic discharge damage 23 Packaging and transporting guidelines 24 Workstation guidelines 24 Equipment guidelines 25 5 Removal and rep...

Page 6: ... 57 Creating HP Recovery media select products only 57 Using Windows tools 58 Restore and recovery 59 Recovering using HP Recovery Manager 59 What you need to know before you get started 59 Using the HP Recovery partition select products only 60 Using HP Recovery media to recover 60 Changing the computer boot order 61 Removing the HP Recovery partition select products only 61 8 Computer Setup BIOS...

Page 7: ...oading HP PC Hardware Diagnostics UEFI to a USB device 67 10 Specifications 68 Computer specifications 68 Display specifications 69 11 Power cord set requirements 70 Requirements for all countries 70 Requirements for specific countries and regions 71 12 Statement of memory volatility 73 Nonvolatile memory usage 75 Questions and answers 77 Using HP Sure Start select models only 78 13 Recycling 79 I...

Page 8: ...viii ...

Page 9: ...la 4 Glass GF2 MM Direct Bonded Memory LPDDR3 1866 fine pitch ball grid array FBGA package with 178 balls Supports dual channel memory which is included in base units Supports up to 16GB Supports the following configurations 4096 MB 8Gb 128Mx32x2 Qty 4 8192 MB 16Gb 256Mx16x4 Qty 4 16384 MB 32Gb 256Mx32x4 Qty 4 Primary storage Supports M 2 2280 Solid State Drive SSD 128 GB M2 SATA 3 Value 128 GB M2...

Page 10: ... 4 2 Combo Adapter non vPro Intel Dual band wireless AC 8265 802 11AC 2x2 WiFi BT 4 2 Combo Adapter VPro WLAN 2 antennas 2 Bluetooth Disabled IOPT Support for Wi Fi Specific Absorption Rates SAR in BIOS Intel Only Compatible with Miracast certified devices Support for HP Sure Connect GPS U Blox GPS EVA M8M M 2 USB WW not available with WWAN Supports no GPS option WWAN SIM Module user accessible on...

Page 11: ...l Keyboard Keyboard ClickPad Sensors Combo chip Accelerometer Magnetometer Gyro Ambient light sensor ALS Proximity SAR for WWAN Dual accelerometers in keyboard Hall sensor Docking HP Advanced Wireless Dock HP Elite Thunderbolt 3 Dock HP Elite USB C Docking Station Keyboard pointing devices External Collaboration Travel Keyboard Backlit Function Keys F1 Display Switching F2 Blank F3 Brightness Down...

Page 12: ...art cards Power on authentication password fingerprint Operating system Windows 10 Redstone 2 Preinstalled Windows 10 Pro 64 Windows 10 Pro 64 StF MSNA Plus Available only with i7 processor AND more than 4GB RAM Windows 10 Pro 64 StF MSNA Standard Not available with i7 processor AND more than 4GB RAM Windows 10 Pro 64 StF MSNA Strategic Available only with i3 processor AND RAM equal to or less tha...

Page 13: ...0 Certified Microsoft WHQL Win 10 Home 64 StF MSNA for Higher Education Strategic Available only with i3 processor AND RAM equal to or less than 4GB AND Storage equal to or less than 128 GB SSD Web only Support Windows 10 Enterprise 64 LTSB 1507 Serviceability End user replaceable parts AC adapter Slate only Kickstand Pen 5 ...

Page 14: ...igh speed data transfer or Connects to various USB video HDMI and LAN devices NOTE Cables and or adapters purchased separately may be required or Connects a display device that has a USB Type C connector providing display output NOTE Your computer may also support a Thunderbolt docking station 3 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The ...

Page 15: ...lp and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Left NOTE The port and connector icons are located on the protective cover Component Description 1 Power button When the computer is off press the button to turn on the computer When the computer is on p...

Page 16: ...y cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 5 Pen lanyard slots Allow you to connect the optional pen using the pen lanyard Front Component Description 1 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions ...

Page 17: ...d camera is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document Select the Start button select HP Help and Support and then se...

Page 18: ...t Description 1 Alignment post connectors 2 Connect to the alignment posts on an optional keyboard 2 Docking connector Connects the tablet to an optional keyboard 10 Chapter 2 External component identification ...

Page 19: ...o conference and chat online using streaming video 2 Camera flash Provides a camera flash You can control the flash using camera apps 3 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon 4 Kickstand Provides stability and a variety of viewing angles Rear 11 ...

Page 20: ... speakers are on top 2 Use one of the kickstand tabs to lift the kickstand away from the computer and then position the kickstand at the desired angle To close the kickstand push the kickstand against the bottom of the computer until it is flush with the bottom 12 Chapter 2 External component identification ...

Page 21: ...ecting an optional keyboard 1 To connect an optional keyboard lower the computer onto the alignment post connectors 1 on the keyboard until the connectors click into place 2 Position the kickstand 2 at the desired angle NOTE If you close the kickstand you can leave the keyboard attached and rotate the keyboard behind the computer so that the back of the keyboard is against the back of the computer...

Page 22: ...ed the information when travelling internationally or when you contact support 1 Serial number 2 Product number 3 Model number 4 Warranty period Using Windows briefly press the fn esc key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard 14 Chapter 2 External co...

Page 23: ...parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 14 for details Computer major components 15 ...

Page 24: ...on page 42 10 Rear webcam 900730 002 11 System board see System board on page 47 12 Fan 924448 001 13 Fingerprint reader 924460 001 14 POGO board includes cable 938109 001 15 Speaker Kit 925445 001 16 Fingerprint reader 924460 001 17 Fingerprint reader bracket included with fingerprint reader 18 Hall sensor board 938108 001 19 Battery 4C 47Wh 3 05AH LI JI04047XL PL 901247 855 20 Kickstand hinges i...

Page 25: ...USB C Desk Dock TAA 931209 001 HP Nano Lock 919418 001 HP Active Pen with App Launch 846410 001 Keyboard For use in Belgium 850487 A41 For use in Brazil 850487 201 For use in Bulgaria 850487 261 For use in Canada 850487 DB1 For use in the Czech Republic and Slovakia 850487 FL1 For use in Denmark 850487 081 For use in France 850487 051 For use in Germany 850487 041 For use in Greece 850487 151 For ...

Page 26: ...e 850487 031 For use in the United States 850487 001 Backlit keyboard For use in Belgium 922749 A41 For use in Brazil 922749 201 For use in Bulgaria 922749 261 For use in Canada 922749 DB1 For use in the Czech Republic and Slovakia 922749 FL1 For use in Denmark 922749 081 For use in France 922749 051 For use in Germany 922749 041 For use in Greece 922749 151 For use in Hungary 922749 211 For use i...

Page 27: ...se in the United Kingdom and Singapore 213351 001 Power cord 1 0 m for use in the United Kingdom 213351 013 Power cord for use in Italy 213352 001 Power cord 1 0 m for use in Italy 213352 013 Power cord for use in Denmark 213353 001 Power cord 1 0 m for use in Denmark 213353 013 Power cord for use in Switzerland 213354 001 Power cord 1 0 m for use in Switzerland 213354 013 Power cord for use in Au...

Page 28: ...use in Israel 398063 008 Power cord 6 ft for use in Argentina 401300 001 Power cord 1 0 m for use in Argentina 401300 011 Power cord 1 83 m for use in India 404827 001 Power cord 1 0 m for use in India 404827 008 Power cord 1 83 m for use in Brazil 438722 001 Power cord 1 0 m for use in Brazil 438722 008 Duck head for use in the United States 854702 001 Duck head for use in Europe and South Korea ...

Page 29: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 30: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Page 31: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Page 32: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Page 33: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Page 34: ...mputer See Locating system information on page 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 30 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Kickstand Description Kickstand L00121 001 IMPORTA...

Page 35: ...Reverse this procedure to replace the kickstand Component replacement procedures 27 ...

Page 36: ...warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 14 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer ...

Page 37: ...ther the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components Kickstand select products only see Kickstand on page 26 Remove the back cover Lift the kickstand 1 and then rem...

Page 38: ... unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand see Kickstand on page 26 b Back cover see Back cover on page 29 Remove the display panel...

Page 39: ...2 Lift the panel 1 disconnect the display cable 2 and then disconnect the touch cable 3 Reverse this procedure to replace the display panel Component replacement procedures 31 ...

Page 40: ...en shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 Remove the battery 1 Release the cable ...

Page 41: ...avoid personal injury and damage to the product use extreme care not to puncture twist or crack the battery A puncture or rupture of the battery internally can cause a short with the battery bursting into flames Reverse this procedure to replace the battery Component replacement procedures 33 ...

Page 42: ...the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 Remove the Hall sensor board 1 Disconnect the cable 1 from the Hall sensor board 2 Release the cable from ...

Page 43: ...nnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 Remov...

Page 44: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Displ...

Page 45: ...Reverse this procedure to replace the solid state drive Component replacement procedures 37 ...

Page 46: ... Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Remove the kickstand see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Remove the battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 3...

Page 47: ...ed to the terminals on the module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to replace the WLAN module select products only Component replacement procedures 39 ...

Page 48: ...nect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 f Kick...

Page 49: ...o the terminals on the module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to replace the WWAN or GPS module select products only Component replacement procedures 41 ...

Page 50: ...g components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 f Kickstand hinges see Kickstand hinges on page 35 g Solid state drive see Solid state drive on page 36 h WLAN module see WLAN module on page 38 i WWAN module ...

Page 51: ...t down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor b...

Page 52: ...o prevent damaging the zero insertion force ZIF connector and ribbon cable Disconnect the microphone cable from the system board 1 remove the metal plate 2 and then lift the microphone board to remove it 3 Reverse this procedures to replace the microphone board 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...roducts only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 f Kickstand hinges see Kickstand hinges on page 35 g Solid state drive see Solid state drive on page 36 h WLAN module see WLAN module on page 38 i WWAN module see WWAN or GPS module select pro...

Page 54: ...Reverse this procedure to replace the rear webcam 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...moving the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select prod...

Page 56: ... the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall ...

Page 57: ...ace the fan Fan Description Spare part number Fan assembly 924448 001 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following compone...

Page 58: ... Microphone board on page 43 k Rear webcam see Rear webcam on page 45 l System board see System board on page 47 m POGO connector see POGO connector on page 48 Remove the fan Disconnect the fan cable from the system board 1 remove 4 screws 1 and then remove the fan from the system board 3 Reverse this procedure to replace the fan 50 Chapter 6 Removal and replacement procedures for Authorized Servi...

Page 59: ...s only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 f Kickstand hinges see Kickstand hinges on page 35 g Solid state drive see Solid state drive on page 36 h WLAN module see WLAN module on page 38 i WWAN module see WWAN or GPS module select products ...

Page 60: ... to release it from the adhesive securing it and then remove the fingerprint reader board Reverse this procedure to replace the fingerprint reader board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Battery on page 32 e Hall sensor board see Hall sensor board on page 34 f Kickstand hinges see Kickstand hinges on page 35 g Solid state drive see Solid state drive on page 36 h WLAN module see WLAN module on page 38 i WWAN module see WWAN or GPS module select products only on page 40 j Webcam see Web...

Page 62: ... computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Kickstand select products only see Kickstand on page 26 b Back cover see Back cover on page 29 c Display panel see Display panel on page 30 d Battery see Batter...

Page 63: ...icrophone board on page 43 l Rear webcam see Rear webcam on page 45 m System board see System board on page 47 n POGO connector see POGO connector on page 48 o Fan see Fan on page 49 p Fingerprint reader board see Fingerprint reader board on page 51 q Speakers see Speakers on page 53 Remove the antennas 1 Remove the WLAN antennas Component replacement procedures 55 ...

Page 64: ...2 Remove the WWAN antennas 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 57 For information on the recovery options that are available using the recovery media see Using Windows tools on page 58 Use Windows tools to create system restore points and create backups of personal information ...

Page 66: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 67: ...n page 57 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 59 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 68: ...ed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recover...

Page 69: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 70: ...SB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your chan...

Page 71: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Page 72: ... select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on sc...

Page 73: ...ly HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 62 2 Select Security select TPM Embedded Securit...

Page 74: ...ow to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download...

Page 75: ...FI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section select the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operating sy...

Page 76: ...mperature Operating 32 to 95 F 0 to 35 C not writing optical 41 to 95 F 5 to 35 C writing optical Nonoperating 4 to 140 F 20 to 60 C Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Shock Operating 40 G 2 ms half sine Nonoperating 240 G 2 ms half sine Random Vibration Operating 1 043 grms Nonoperating 3 50 grms Maximum altitude unpressurized Operating 50 to 10 000 ft 15 24 t...

Page 77: ...l HD Touch screen Chemically strengthened Corning Gorilla Glass 4 top cover directly bonded to display Brightness 450 nits Pixel resolution Format 2736 x 1824 WQXGA Configuration RGB stripe Interface eDP 1 3 LCD Mode IPS FFS VA PPI 192 ppi Viewing angle UWVA 85 85 85 85 Left Right Down Up Display specifications 69 ...

Page 78: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 79: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 80: ...r the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certificatio...

Page 81: ...either necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level De...

Page 82: ...een b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitizer it cannot be recove...

Page 83: ...4 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 By...

Page 84: ...updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of th...

Page 85: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 86: ...Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using ...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 79 ...

Page 88: ...or power 6 D display specifications 69 display panel 30 product description 1 spare part numbers 16 docking product description 3 docking connector identifying 10 docking station spare part number 17 duck head spare part number 20 E Ethernet product description 2 F fan spare part number 16 spare part numbers 49 fingerprint board spare part numbers 51 fingerprint reader spare part number 16 fingerp...

Page 89: ...raphics 1 keyboard 3 memory module 1 microphone 1 operating system 4 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 storage 1 wireless 2 product name 1 product name and number computer 14 R rear webcam spare part number 16 spare part numbers 45 recover options 59 recovery discs 58 60 HP Recovery Manager 59 media 60 starting 60 suppo...

Page 90: ...fying 7 USB Type C power connector and Thunderbolt port identifying 6 V volume button identifying 8 W warranty period 14 webcam identifying 11 rear 42 45 spare part number 16 spare part numbers 42 webcam light identifying 9 webcam identifying 9 Windows system restore point 57 58 Windows tools using 58 wireless antennas identifying 9 wireless product description 2 WLAN antennas identifying 8 WLAN m...

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