HP ELITE x2 1012 G1 Page 9 User Manual Download

Page: 9 / 76

Welcome

After you set up and register the tablet, we recommend the following steps to get the most out of your smart
investment:

●

Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For
more information, see

Network connections on page 18

●

Update your antivirus software—Protect your tablet from damage caused by viruses. The software
may be preinstalled on the tablet. For more information, see

Using antivirus software on page 44

●

Get to know your tablet—Learn about your tablet features. See

Tablet edge components on page 4

and

Screen navigation on page 23

for additional information.

●

Find installed software—Access a list of the software preinstalled on the tablet:

▲

Select the Start button, and then select All apps.

‒

or –

Tap and hold the Start button, and then select Programs and Features.

●

Back up your hard drive by creating a recovery flash drive. See

Backup and recovery on page 50

Summary of Contents for ELITE x2 1012 G1

Page 1: ...User Guide ...

Page 2: ...on to most models Some features may not be available on your tablet Not all features are available in all editions of Windows This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your country Selec...

Page 3: ...tional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The tablet and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment I...

Page 4: ...iv Safety warning notice ...

Page 5: ... from the tablet 16 Labels 16 3 Network connections 18 Connecting to a wireless network 18 Using the wireless controls 18 Connecting to a WLAN 18 Using HP Mobile Broadband select products only 19 Using HP Mobile Connect select products only 20 Installing a micro SIM card select products only 20 Using GPS select products only 21 Using Bluetooth wireless devices select products only 21 Connecting Bl...

Page 6: ...g speakers 28 Connecting headphones 29 Connecting headsets 29 Using sound settings 29 Using video 29 6 Power management 30 Shutting down turning off the tablet 30 Setting power options 30 Using power saving states 30 Initiating and exiting Sleep 30 Enabling and exiting user initiated Hibernation 31 Using the power meter and power settings 31 Setting password protection on wakeup 31 Using battery p...

Page 7: ...ing DriveLock select products only 43 Disabling DriveLock select products only 43 Entering a DriveLock password select products only 44 Changing a DriveLock password select products only 44 Using antivirus software 44 Using firewall software 44 Installing critical security updates 45 Using HP Client Security select products only 45 Using HP Touchpoint Manager select products only 45 Using an optio...

Page 8: ...P Sure Start 56 Using Computer Setup 56 Starting Computer Setup 56 Navigating and selecting in Computer Setup 56 Restoring factory settings in Computer Setup 57 Updating the BIOS 58 Determining the BIOS version 58 Downloading a BIOS update 58 Changing the boot order using the f9 prompt 59 TPM BIOS settings select products only 59 Using HP Sure Start select products only 60 12 Using HP PC Hardware ...

Page 9: ... The software may be preinstalled on the tablet For more information see Using antivirus software on page 44 Get to know your tablet Learn about your tablet features See Tablet edge components on page 4 and Screen navigation on page 23 for additional information Find installed software Access a list of the software preinstalled on the tablet Select the Start button and then select All apps or Tap ...

Page 10: ...ical and mechanical safety information Regulatory Safety and Environmental Notices To access this document Select the Start button select All apps select HP Help and Support and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select All apps select HP Help and Su...

Page 11: ...displays all the devices installed on your tablet For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your tablet Select the Start button and then select All apps or Tap and hold the Start button and then select Programs and Features Locating hardware 3 ...

Page 12: ...set microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Start button select All apps select HP Help and Support and then select HP Documentation NOTE When...

Page 13: ...ed a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging from this port 8 Alignment post connectors 2 Align and attach the tablet to the optional keyboard 9 ZIF Zero Insertion Force expansion slot Allows you to connect accessories such as a keyboard or power supply using the POGO pin connector 10 Pen loop slots Allow you to connect the pe...

Page 14: ...Component Description To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings 6 Chapter 2 Components ...

Page 15: ...d chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera 4 Webcam light On The webcam is in use 5 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from...

Page 16: ...pp 2 Webcam rear Records video and captures photographs Some products allow you to video conference and chat online using streaming video 3 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon 4 Kickstand Provides stability and the best viewing angle 8 Chapter 2 Components ...

Page 17: ... 2 Slide the kickstand away from the tablet and position the kickstand at the desired angle The kickstand will hold at a midway point 1 of about 52 degrees or at full stopping point 2 of about 118 degrees To close the kickstand push the kickstand against the bottom of the tablet until it is flush with the bottom Using the kickstand 9 ...

Page 18: ...ouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 4 Left TouchPad click area Functions like the left button on an external mouse 5 Right TouchPad click area Functions like the right button on an external mou...

Page 19: ... is off Off Sound is on 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Num lock light On Num lock is on Keyboard base components select products only ...

Page 20: ...lose the Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key NOTE Function keys do not display or function from the on screen tablet keyboard 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of ...

Page 21: ...atedly pressing this key alternates the screen image from the tablet to the monitor display to a simultaneous display on both the tablet and the monitor Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Decreases the screen brightness incrementally as long as you...

Page 22: ...rmation see Sharing using NFC select products only on page 21 The antenna is not visible from the outside of the keyboard For optimal transmission keep the areas immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button s...

Page 23: ... keyboard base POGO pin docking connector 2 Position the kickstand at the desired angle NOTE If you close the kickstand you can leave the keyboard attached and position the keyboard behind the tablet The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position Keyboard base components select products only 15 ...

Page 24: ...nally with the tablet IMPORTANT Check the bottom of the tablet and the back of the display for the labels described in this section Service label Provides important information to identify your tablet When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label wil...

Page 25: ...arranty period Regulatory label s Provide s regulatory information about the tablet Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 17 ...

Page 26: ...phic areas effectively providing coverage across entire states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as tablets phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 3...

Page 27: ...mobile broadband service Your new tablet when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate network without the need for Wi Fi hotspots NOTE If your tablet includes HP Mobile Connect the instructions in this section do not apply See Using HP Mobile Connect select products only on page 20 You might need the HP Mobile ...

Page 28: ...t Installing a micro SIM card select products only CAUTION To prevent damage to a SIM card or a tablet do not change the size of a SIM card by cutting or sanding the card 1 Insert a small straightened paper clip 1 into the card tray access hole 2 Press in gently only until the card tray is ejected 3 Remove the tray 2 from the tablet and insert the card 3 4 Replace the tray 4 in the tablet 5 Press ...

Page 29: ...o peer capability that allows you to set up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting Bluetooth devices Before you can use a Bluetooth device follow these steps to establish a Bluetooth connection 1 Type bluetooth in the taskbar search box and then select Bluetooth settings 2 Select Devices select Connected d...

Page 30: ...st be connected to the Internet to access the Apps Store To view and download an NFC app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Enter NFC in the search box 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen 22 Chapter 3 Networ...

Page 31: ...hey work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the touch screen or a TouchPad select products only Tap Use the tap double tap gesture to select or open an item on the screen Point to an item on the screen and then tap one finger on the TouchPad zone or to...

Page 32: ... move the object Two finger scroll TouchPad only Use the two finger scroll to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Ta...

Page 33: ...ifications Three finger swipe TouchPad only Use the three finger swipe to view open windows and to switch between open windows and the desktop Swipe 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows Using the touch screen and TouchPad select products only gestures 25 ...

Page 34: ...d functions than those discussed in this guide Using the tablet pen select products only An active pen may be included with the tablet or available for purchase separately You can use the pen directly on the tablet For details about using the pen refer to the instructions included with the pen You can write with the pen in pen specific programs in all Microsoft Office programs and in many other Wi...

Page 35: ...pairing Pairing the pen for use 1 Ready the pen for Bluetooth pairing by pressing and holding the pairing button for 6 seconds When the pen is ready to be paired with the tablet the Bluetooth light turns blue 2 From the tablet type bluetooth in the taskbar search box and then select Bluetooth settings 3 Select Devices select Connected devices and then follow the on screen instructions Holding the ...

Page 36: ...o devices such as speakers or headphones Adjusting the volume You can adjust the volume using the volume button WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document Select the Start button select All apps select HP Help an...

Page 37: ...w the device manufacturer s instructions Using sound settings Use sound settings to adjust system volume change system sounds or manage audio devices To view or change sound settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select Sound Your tablet may include an enhanced sound system by Bang Olufsen DTS Beats audio or another provider As...

Page 38: ...le to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press and hold the power button for at least 5 seconds Disconnect the tablet from external power Setting power options CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your tablet even encrypted data...

Page 39: ...lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery char...

Page 40: ...ernal AC power the tablet automatically switches to battery power if the AC adapter is disconnected on the tablet or an AC power loss occurs NOTE When you disconnect AC power the display brightness may automatically decrease to save battery life Select tablet products can switch between graphic modes to increase battery life Finding additional battery information To access battery information 1 Ty...

Page 41: ...storage capacity naturally degrades Tips for maximizing battery discharge time Lower the brightness on the display Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options ...

Page 42: ...ur work initiate Sleep or shut down the tablet Disposing of a battery When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal Replacing a battery The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect yo...

Page 43: ... The screen brightness increases The power meter icon changes appearance When you disconnect AC power The tablet switches to battery power The screen brightness automatically decreases to save battery life The power meter icon changes appearance Setting power options 35 ...

Page 44: ... card 1 Insert a small straightened paper clip 1 into the card tray access hole 2 Press in gently only until the card tray is ejected 3 Remove the tray 2 from the tablet and insert the card 3 4 Replace the tray 4 in the tablet 5 Press in gently on the tray until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a microSD car...

Page 45: ...he taskbar Then follow the on screen instructions 3 Insert a small straightened paper clip 1 into the card tray access hole 4 Press in gently only until the card tray is ejected 5 Remove the tray 2 from the tablet and remove the card 3 6 Replace the tray 4 in the tablet 7 Press in gently on the tray until it is firmly seated Using the microSD card reader 37 ...

Page 46: ... a password smart card contactless card registered fingerprints or other authentication credential Unauthorized access to Computer Setup BIOS BIOS Administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password select products only in Computer Setup Unauthorized startup from an optional external optical drive select products only optional external ha...

Page 47: ...creating and saving passwords When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications You can securely read them in the f...

Page 48: ...e following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Start Computer Setup Tablets with keyboards Turn on or restart the tablet and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down...

Page 49: ... appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup 2 Select Security select Change BIOS Administrator Password or Change Password select products only and then press enter 3 When prompted type your current password 4 Wh...

Page 50: ...sword may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive NOTE For select products a BIOS administrator password must be set before you can access the DriveLock features Setting a DriveLock password To set a DriveLock password in ...

Page 51: ... enter passwords when prompted NOTE For select products you may be prompted to type DriveLock The field is case sensitive 5 To exit Computer Setup select Main select Save Changes and Exit and then select Yes Disabling DriveLock select products only 1 Start Computer Setup Tablets with keyboards 1 Turn off the tablet 2 Press the power button and when the HP logo appears press f10 to enter Computer S...

Page 52: ... selection to change the password and then follow the on screen prompts to enter passwords NOTE The Change DriveLock Master Password option is visible only if the master password was provided at the DriveLock Password prompt in step 3 7 To exit Computer Setup select Main select Save Changes and Exit and then follow the on screen instructions Using antivirus software When you use the tablet to acce...

Page 53: ...ct Change settings and then follow the on screen instructions Using HP Client Security select products only HP Client Security software is preinstalled This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the tablet networks and critical data For more...

Page 54: ...ds in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located on the back of the tablet Depending on your product the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor 46 Chapter 8 Security ...

Page 55: ...taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your tablet Use the following products to safely clean your tablet Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wip...

Page 56: ...ents or liquids directly on any tablet surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Cleaning the sides or back To clean the sides or back use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or u...

Page 57: ...n for the in flight announcement that tells you when you are allowed to use your tablet In flight tablet use is at the discretion of the airline If you are shipping the tablet use suitable protective packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous loc...

Page 58: ... Recovery partition on the tablet The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 50 For information on the recovery options that are available using the recovery media see Using Windows tools on page 51 Use Windows...

Page 59: ...rchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the tablet the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your tablet from HP See the Worldwide Telephone Numbers booklet included with the tablet You can also f...

Page 60: ...drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 55 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the tablet to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP ...

Page 61: ...ard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For tablets with keyboards attached press f11 while the tablet boots or press and hold f11 as you press the power button For tablets without keyboards Turn on or restart the tablet and then quick...

Page 62: ...OS For tablets with keyboards attached Turn on or restart the tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions 54 Chapter 10 Backup and recovery ...

Page 63: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 50 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 64: ...up Tablets with keyboards Turn on or restart the tablet and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item use the tab key a...

Page 65: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 56 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 66: ...when the tablet is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the tablet is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the tablet by unplugging the power cord from the AC outlet Do not shu...

Page 67: ...n or restart the tablet and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before en...

Page 68: ... its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructi...

Page 69: ...Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 61 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen i...

Page 70: ...ct Drivers Downloads 3 Use the categories listed to find your product or Select Find Now to let HP automatically detect your product 4 Select your tablet and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 62 Chapter 12 Using HP PC Hardware Diagnostics UEFI ...

Page 71: ...DC power within the following specifications Input Power Rating Operating voltage and current 12 V dc 3 A 45 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The tablet operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc ...

Page 72: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Page 73: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Page 74: ...ection 18 critical battery level 30 critical updates software 45 D drive media 30 DriveLock disabling 43 enabling 43 DriveLock master password changing 44 DriveLock password changing 44 description 42 entering 44 setting 42 E electrostatic discharge 64 embedded numeric keypad identifying 12 esc key identifying 12 external AC power using 34 F fingerprint reader 45 fingerprint reader identifying 8 f...

Page 75: ...iveLock 42 user 39 pen components identifying 27 pen loop slot identifying 5 pen pairing 27 POGO pin connector identifying 5 ports USB 3 0 charging powered 5 USB Type C Thunderbolt enabled 5 power battery 32 options 30 power button identifying 5 power saving states 30 product name and number tablet 16 public WLAN connection 18 R readable media 30 recover options 52 recovery discs 51 53 HP Recovery...

Page 76: ...p TouchPad gesture 24 U unresponsive system 30 updating programs and drivers 47 USB 3 0 charging powered identifying 5 USB legacy support 56 USB Type C Thunderbolt enabled port identifying 5 user password 39 using external AC power 34 power saving states 30 using sound settings 29 using the TouchPad 23 V video 29 volume adjusting 28 button 28 keys 28 volume button identifying 5 W webcam 7 identify...

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HP ELITE x2 1012 G1, User Manual

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