Problem
Possible cause
Solution
before the docking station was
disconnected from the computer.
A video device connected to the external
monitor port displays a black screen when
playing Blu-ray or other protected content.
The docking station does not support
viewing Blu-ray or other protected content
on an external display device connected to
the external monitor port on the docking
station.
Use the computer’s display or connect the
external display device to the computer.
Getting more information
●
For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access Help and Support.
●
The HP website (
http://www.hp.com
) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:
NOTE:
The serial number and other information for the docking station can be found on the service label
located on the bottom of the docking station.
●
Model name and number for the computer and for the docking station
●
Serial numbers for the computer and docking station
●
Dates the computer and docking station were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware and software you are using
●
The manufacturer and model of components connected to the computer and docking station
To contact support using your HP computer, select Start and then select Help and Support. Click Contact
support to start a chat session with a support specialist.
For U.S. support, go to
http://www.hp.com/go/contactHP
. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html
.
Choose from the following types of support:
●
Chat online with an HP technician.
NOTE:
When chat is not available in a particular language, it is available in English.
●
Find HP support worldwide telephone numbers.
●
Locate an HP service center.
Getting more information
19
