4
Troubleshooting
Solving common problems
The following tables list possible problems and the recommended solutions.
General use and connection problems
Problem
Possible cause
Solution
The power light is off.
The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an electrical outlet.
The ports or jacks on the docking station
are not working.
The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an electrical outlet.
The docking station is not connected to the
computer correctly.
Disconnect the USB cable from the
computer, and then reconnect it.
A USB port on the docking station is
disabled.
The USB device attached to the port may
not be compliant with the docking station
power specifications and is using too much
power.
Reset the port:
1.
Disconnect the device that disabled
the port.
2.
Disconnect the power cord from the
docking station, and then reconnect
it.
– or –
Disconnect the docking station from
the computer, and then reconnect it.
When the docking station is connected to
the computer, both the WLAN and the LAN
are connected.
Switching from the WLAN connection to
the LAN connection is not supported.
Disable the WLAN connection:
If you are using Windows 10:
1.
Right-click Start, and then select
Network Connections.
2.
Right-click Wi-Fi, and then click
Disable.
If you are using Windows 8:
1.
Move the pointer down from the
upper-right corner of the screen,
select Settings, and then select
Change PC settings.
2.
Select Wireless, and be sure that
your wireless device is set to Off.
If you are using Windows 7:
●
Select Start, select Control Panel,
select Hardware and Sound, and
then select Windows Mobility
Center. Click Turn wireless off.
– or –
Solving common problems
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