HP EH920A - StorageWorks Ultrium 1760 Tape Drive User Manual Download Page 34

Page: 34 / 67

LED

Sequence

Cause

Action

required

Drive

FLASHES.

The

drive

mechanism

has

detected

error.

Load a new

cartridge.

the

error

persists,

power cycle

reset the

drive.

the

Drive

LED

remains

on,

call

for

service.

Drive,

Tape

and

Ready

FLASH.

There

ﬁ

rmware

download

problem.

Insert

cartridge

clear

the

LED

sequence.

the

condition

persists,

call

for

service.

Drive

and

Ready

with

Tape

and

Clean

OFF.

Alternates

repeatedly.

The

drive

has

ﬁ

rmware

error.

Power

cycle

reset

the

drive.

Upgrade

the

ﬁ

rmware.

the

condition

persists,

call

for

service.

Understanding

LEDs

Summary of Contents for EH920A - StorageWorks Ultrium 1760 Tape Drive

Page 1: ...HP StorageWorks Tape Blade User Guide Part number 509508 001 Third edition October 2008 ...

Page 2: ...e construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Linear Tape Open LTO LTO Logo Ultrium and Ultrium Logo are trademarks of Certance HP and IBM in the US other countries or both Patented under one or more of U S Patents Nos 5 003 307 5 016 009 5 463 390 5 506 580 held by Hi fn Inc Microsoft Windows Windows XP an...

Page 3: ... 17 SAS controller driver 17 HP Ultrium Tape driver 17 Installing on Windows 17 Installing on UNIX 18 Installing on IA64 18 Upgrade backup software 18 Enabling encryption 18 3 Installing an HP StorageWorks Tape Blade 19 Before you start 19 Installation with a half height partner server blade 20 Installation with a full height partner server blade 24 Powering the tape blade on and off 28 Power up 2...

Page 4: ...does HP OBDR do 45 Remote disaster recovery ProLiant servers only 45 Testing for compatibility 46 Running HP OBDR 46 9 Troubleshooting 49 When the tape blade does not power up 49 Management and Diagnostic tools 49 Onboard Administrator 50 HP Library Tape Tools 50 Troubleshooting with Library Tape Tools 50 Optimizing performance 50 Problems with cartridges 51 The cartridge is jammed 51 Emergency re...

Page 5: ...eight partner server blade 25 Removing the blank 26 Installing the coupler plate 26 Removing the connector cover 27 Installing the tape blade partnered with a full height server blade 27 System health LED 28 Tape Blade chassis LEDs 31 Tape drive LEDs 32 Inserting a cartridge 35 Ejecting a cartridge 36 Removing the tape blade 37 Write protecting a cartridge 43 Inserting cartridge for OBDR 46 Keepin...

Page 6: ...or cover 60 36 Reconnecting the power and SAS cables to the tape drive 61 37 Installing the tape drive 61 38 Cabling in the replacement chassis 62 39 Replacing the tape blade cover 62 40 Installing the coupler plate 62 41 Installing the replacement chassis 63 6 ...

Page 7: ...4 5 6 Tables Document conventions 9 Power speciﬁcations 14 Tape drive LED sequences 33 Data cartridge compatibility 39 Cleaning cartridge compatibility 40 Troubleshooting tape blade operation 49 Tape Blade 7 ...

Page 8: ...8 ...

Page 9: ...upport manuals In the Storage section click Tape Storage and Media and then select your product Document conventions and symbols Table 1 Document conventions Convention Element Blue text Table 1 Cross reference links and e mail addresses Blue underlined text http www hp com website addresses Bold text Keys that are pressed Text typed into a GUI element such as a box GUI elements that are clicked o...

Page 10: ...ebsite http www hp com go storagewarranty Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After registering you will receive e mail notiﬁcation of product enhancements new driver versions ﬁrmware updates and other product resources After signing up you can quickly locate your products by selecting Busine...

Page 11: ...ation feedback HP welcomes your feedback To make comments and suggestions about product documentation please send a message to storagedocs feedback hp com All submissions become the property of HP Tape Blade 11 ...

Page 12: ...12 About this guide ...

Page 13: ...o the most recent version of the ﬁrmware For the most up to date information about supported operating systems and conﬁgurations refer to http www hp com go bladesystem documentation Before performing any procedures speciﬁc to the HP StorageWorks Tape Blade install and conﬁgure an HP BladeSystem c Class enclosure The most current documentation for HP BladeSystem components is available at the HP B...

Page 14: ...quire installation of a coupler plate supplied with the Tape Blade and c3000 enclosures require installation of a mini divider supplied with the enclosure See Installation with a full height partner server blade on page 24 Onboard Administrator The blade enclosure must be running the correct ﬁrmware for it to support the Tape Blade Onboard Administrator is used to power the partner server blade on...

Page 15: ...tion about your tape blade with utilities for getting the best performance from your tape blade Use the HP StorageWorks Tape CD ROM to check installation as described in this guide and to verify and troubleshoot performance after installation It helps you to Install your product which includes access to drivers and performance information and tools Learn about your product Register your product Bu...

Page 16: ...16 Before you start ...

Page 17: ...nk on the HP StorageWorks Tape CD ROM or directly from the HP StorageWorks BladeSystem website http h18004 www1 hp com products blades components c class storageworks html The SC44Ge SAS controller driver must be installed before the HP Ultrium Tape driver HP Ultrium Tape driver Please refer to http h18004 www1 hp com products blades components c class storageworks html for the latest information ...

Page 18: ...elect your model of tape blade and select Support Compatibility Tools 3 Click on the Tape Blade tab and select your combination of operating system and tape drive model in the table A list of supported backup applications is displayed This will also tell you whether your conﬁguration is compatible with HP One Button Disaster Recovery HP OBDR All HP StorageWorks tape drives and tape blades support ...

Page 19: ... the HP StorageWorks Tape Blade For the best reliability performance and new features update to the most recent version of the ﬁrmware 2 Installed the partner server blade It must be powered off before you install the tape blade We recommend that you use the Shutdown command on the partner server blade to do this 3 Installed any device bay dividers as recommended in the documentation provided with...

Page 20: ...6 7 8 Figure 3 Half height device bay numbering in a c3000 enclosure Installation with a half height partner server blade If you are installing with a full height partner server blade refer to Installation with a full height partner server blade on page 24 NOTE The partner server blade and any device bay dividers must be installed and powered down before you install the tape blade See the document...

Page 21: ...occupy a pair of device bays c7000 enclosures Slot combinations are 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Partner server blade in odd numbered bay even numbered bay bay HP Tape Blade in bay even numbered bay to the right odd numbered bay to the left Figure 4 Paired locations in a c7000 enclosure with a half height partner server blade c3000 enclosures Slot combinations are 1 2 3 4 5 6 7 8 Partner...

Page 22: ...e tabs 1 and pull the blank away from the assembly 2 as illustrated in Figure 6 In the following ﬁgure the partner server blade is installed in device bay 2 So the blank has been removed from device bay 1 Figure 6 Removing the blank 4 Remove the connector cover on the rear of the tape blade assembly Release the back of the cover 1 and pull it away from the tape blade 2 as illustrated in Figure 7 2...

Page 23: ...osure the latch is at the bottom of the blade assembly as illustrated in a horizontal orientation in a c3000 enclosure it is to the right of the tape blade Carefully push the tape blade into the device bay 1 and push the latch in 2 to secure the blade in position CAUTION Take care as you push the blade into position Do not press directly on the cassette door because this may damage it Figure 8 Ins...

Page 24: ...entation for detailed instructions on installing the Mezzanine Card NOTE The partner server blade must be installed and powered down before you install the tape blade See the documentation that ships with the server blade CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all device bays are populated with either a component or a blank 1 ...

Page 25: ...res The tape blade is always located in bay 8 Partner server blade in bays 3 and 7 HP Tape Blade in bay 8 Figure 10 Paired locations in a c3000 enclosure with a full height partner server blade 2 Use the Shutdown command on the partner server blade to power down the partner server blade Tape Blade 25 ...

Page 26: ... lnstall the supplied coupler plate This allows you to install a separate device in the upper bay above the tape blade if required Align the slots as illustrated and slide forward to lock into place Figure 12 Installing the coupler plate NOTE If you need to return the tape blade for service you must ﬁrst remove the coupler plate See Remove the coupler plate on page 58 for further details NOTE c300...

Page 27: ...the tape blade partnered with a full height server blade on page 27 the partner server blade is installed in device bay 9 So the tape blade must be installed in device bay 10 Carefully push the tape blade into the device bay 1 and push the latch in to secure the blade in position 2 Figure 14 Installing the tape blade partnered with a full height server blade 7 Now go to Powering the tape blade on ...

Page 28: ...ape blade is recognized the system health LED item 1 in Figure 15 on page 28 illuminates solid green 3 Power up the partner server blade See the server blade documentation for more information This powers up the tape blade and the tape drive performs its hardware self test Figure 15 System health LED Power down Use the Onboard Administrator or the Shutdown command on the partner server blade to po...

Page 29: ...Error and Tape Error LEDs ﬂash while the Ready and Clean LEDs are off This continues until the drive is reset See Tape Drive LEDs on page 32 for more information about front panel lights 4 Make sure that the drivers are installed two are required SC44Ge SAS controller driver The SC44Ge SAS controller driver must be installed ﬁrst It is only available from the HP web site It can be installed from t...

Page 30: ... Administrator to diagnose the tape blade 6 For all operating systems ensure that you have downloaded any upgrades necessary for your backup application Check for software compatibility and install any recommended upgrades 7 Perform a backup and restore test to check that the drive can write data to tape Use a blank cartridge Windows Backup or Unix native backup applications can be used to check b...

Page 31: ...on 3 Reserved Not used Troubleshooting with Tape Blade LEDs The UID LED helps you identify the location of a speciﬁc tape blade if several are installed in an enclosure It can be toggled on and off The system health LED ﬂashes red whenever the tape blade connection is established with the enclosure either immediately after installation or when the tape blade is removed and reinserted If it continu...

Page 32: ...n Tape Drive LEDs Figure 17 Tape drive LEDs 1 Clean LED Off the drive does not require cleaning Amber cleaning cartridge in use Flashing the drive needs cleaning 2 Tape LED Off no fault has been detected Flashing amber the cartridge currently in the drive is faulty damaged or unsupported Discard the cartridge 3 Drive LED Off no fault has been detected Flashing amber the drive mechanism has detecte...

Page 33: ...ve Clean FLASHES The drive requires cleaning Load the Ultrium cleaning cartridge See Cleaning the tape drive on page 42 for supported cartridges and instructions If the Clean LED is still ﬂashing when you load a new or known good data cartridge after cleaning call for service Ready FLASHES and Clean is ON Cleaning is in progress None The cleaning cartridge will eject on completion The cleaning cyc...

Page 34: ...ains on call for service Drive Tape and Ready FLASH There is a ﬁrmware download problem Insert a cartridge to clear the LED sequence If the condition persists call for service Drive and Ready ON with Tape and Clean OFF Alternates repeatedly The drive has a ﬁrmware error Power cycle or reset the drive Upgrade the ﬁrmware If the condition persists call for service 34 Understanding LEDs ...

Page 35: ...re 18 Inserting a cartridge 1 Lift the cartridge door and insert the cartridge into the slot with the white arrow uppermost and facing the cartridge door 2 Apply gentle pressure until the drive takes the cartridge and loads it 3 The Ready light ﬂashes green while the drive performs its load sequence When the cartridge is loaded the Ready light shows steady green Removing cartridges CAUTION Never t...

Page 36: ... from the drive during read write fast search load and unload activities Before removing the tape blade Unload the cartridge as described in Removing cartridges on page 35 Make sure the partner server blade is powered down This powers down the tape blade The tape blade is not a hot plug device and should always be powered down before removal To remove the tape blade from the enclosure 1 Grasp the ...

Page 37: ...Figure 20 Removing the tape blade CAUTION Do not pull on the tape drive bezel when removing the tape blade Tape Blade 37 ...

Page 38: ...38 Loading and unloading cartridges and removing tape blade ...

Page 39: ...se a cartridge that matches the speciﬁcation of your tape drive see Table 4 on page 39 A lower speciﬁcation will have a lower transfer rate and may not support write activities a higher speciﬁcation will not support read or write activities Use Ultrium 1 6 TB1 RW and Ultrium 1 6 TB1 WORM cartridges with Ultrium SB1760c Tape Blades Ultrium 800 GB1 RW and Ultrium 800 GB1 WORM cartridges with Ultrium...

Page 40: ... further appended backups will be possible WORM data cartridges are clearly identiﬁed by their distinctive two tone cartridge color They do not have a write protect slider and can only be used with Ultrium tape drives that support the WORM feature To check whether your backup or archive software application supports WORM cartridges refer to the following web site http h18004 www1 hp com products b...

Page 41: ...after a disaster What happens if I don t remember the key CAUTION You should keep a record or backup of your encryption keys and store them in a secure place separate from the computer running the backup software If you are unable to supply the key when requested to do so neither you nor HP Support will be able to access the encrypted data This guarantees the security of your data but also means t...

Page 42: ...rtridges C7979A can only be used up to 15 times with any tape drive If the cleaning cartridge is ejected immediately with the Tape LED on it has expired Write protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge IMPORTANT Always remove the cartridge from the tape drive before you change the write protection To wr...

Page 43: ... near transformers Do not drop cartridges or handle them roughly Attach labels to the label area only Do not bulk erase or degauss Ultrium format cartridges because this will render them unusable Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows Operation 10 C to 45 C 50 F to 113 F Day to day storage in plastic co...

Page 44: ...44 Use the correct media ...

Page 45: ...you to recover from the following types of system disasters Hardware failures where the server blade is replaced by an identical component File corruption because of an operating system error File corruption because of an application software error Viruses that prevent you from booting your system correctly User errors that stop you from booting your system correctly When you run HP One Button Dis...

Page 46: ...able cartridge in the tape drive Every full backup with overwrite creates a bootable tape Figure 22 Inserting cartridge for OBDR 2 Power on the blade server for approximately 3 seconds then power off This will reset the tape blade Immediately hold down the eject button on the tape drive to invoke OBDR Release the button as soon as the Ready LED on the front panel ﬂashes in the OBDR sequence This i...

Page 47: ...3 Follow the on screen instructions to restore your system Once the operating system has been restored and rebooted you may remove the backup cartridge Tape Blade 47 ...

Page 48: ...48 Using HP OBDR ...

Page 49: ...d to solid green The tape blade is not properly seated in the device bay 1 Power down the partner server blade 2 Reseat the tape blade in the device bay 3 Restart the server blade and verify that the tape blade front panel system health LED changes from ﬂashing red to solid green No mezzanine pass thru card installed with a full height server Purchase and install the required card option kit part ...

Page 50: ...k with At this time you can see the HBA conﬁguration of your server and how your devices are connected 2 Once you have selected your device you have a number of choices for troubleshooting Device identiﬁcation shows part number serial number and information about any cartridge loaded Firmware upgrade allows you to locate and upgrade to the latest ﬁrmware To check for and download the latest ﬁrmwar...

Page 51: ...ly data that is not compressible will always limit the speed at which the drive can write read data You will achieve no more than native rates with uncompressible data Examples of ﬁles that compress well are plain text ﬁles spreadsheets those that compress poorly are those that are either compressed as part of their format such as JPEG photographic ﬁles or stored as compressed such as ZIP ﬁles or ...

Page 52: ...e time data may be lost and the cartridge will not have an EOD which means that subsequent restores are likely to fail Discard the cartridge The drive will not accept the cartridge or ejects it immediately The cartridge may have been damaged for example dropped or the drive may have a fault If it is a cleaning cartridge it has probably expired and should be discarded immediately For data cartridge...

Page 53: ...e and its mounting rails and the coupler plate Replacing the tape drive There are four stages to this process Power down the tape blade Remove the faulty tape drive from the tape blade chassis and remove its mounting rails Attach the mounting rails to the replacement tape drive and install it in the tape blade Power up the tape blade Remove the tape drive 1 Power down the partner server blade This...

Page 54: ...of the tape drive Figure 25 Disconnecting the power and SAS cables 4 Remove the tape drive and then remove the clip on mounting rails one from each side of the faulty tape drive and retain the rails for use with the replacement tape drive 54 Replacing a tape blade chassis or tape drive ...

Page 55: ...he replacement item Install the new tape drive 1 Attach the clip on mounting rails to the new tape drive They are marked right and left It is easier to clip in the rear end of the rails ﬁrst Figure 27 Replacing the clip on mounting rails on a new tape drive 2 Attach the power and SAS cable to the rear of the tape drive Tape Blade 55 ...

Page 56: ...he cables at the rear of the tape drive Figure 29 Installing the tape drive 4 Power on the partner server blade The tape drive will run its hardware self test which takes about 5 seconds If self test passes the green Ready LED on the tape drive ﬂashes and then shows steady green Follow normal operating procedures to work with the tape blade Follow the step by step instructions in this User Guide 5...

Page 57: ...the tape blade on and off on page 28 NOTE Do not power down the partner server blade and remove power from the drive during read write fast search load and unload activities NOTE If there is a half height server blade in the device bay directly above the tape blade please remove it before you remove the tape blade See the server blade documentation for more details 2 Grasp the metal release latch ...

Page 58: ...h a full height partner server you must retain the coupler plate for use with your replacement tape blade No coupler plate is shipped with the replacement product 1 Press a small pin into the last ﬂat hole of the coupler plate 2 Gently start to slide the coupler plate in the opposite direction to installation Figure 31 Disconnecting the coupler plate 1 Location to insert release pin 2 Slide back a...

Page 59: ...become accessible R Figure 32 Releasing the tape drive 2 Disconnect the power and SAS cable at the rear of the tape drive Figure 33 Disconnecting the power and SAS cables 3 Remove the tape drive completely and retain it for use with the replacement chassis 4 Put the faulty tape blade chassis into the packaging that contained the replacement item Tape Blade 59 ...

Page 60: ... blade cover 2 Remove the connector cover on the rear of the replacement chassis Figure 35 Removing the connector cover 1 Release side clips 2 Pull cover away 3 Slide the tape drive that you removed earlier into the tape blade assembly and attach the power and SAS cable to the rear of the tape drive 60 Replacing a tape blade chassis or tape drive ...

Page 61: ...ing the cables If routed incorrectly they may jam the tape drive or damage components 4 Push on the mounting rails until the tape drive is fully inserted into the chassis taking care not to catch any of the cables at the rear of the tape drive R Figure 37 Installing the tape drive Tape Blade 61 ...

Page 62: ...losure only Attach the coupler plate that you removed from the faulty chassis to the replacement unit Figure 40 Installing the coupler plate 7 Push the tape blade chassis back into the device bay until it is fully inserted and the enclosure connectors are fully engaged The System Health LED will brieﬂy ﬂash red indicating that the system is connected 62 Replacing a tape blade chassis or tape drive...

Page 63: ...rt to your local HP Service Center Instructions on where to return faulty parts will be shipped with the replacement part You must ship the defective part back to HP within a deﬁned period of time normally ﬁve 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for ...

Page 64: ...64 Replacing a tape blade chassis or tape drive ...

Page 65: ... documentation 9 documentation HP website 9 providing feedback 11 drive operating 35 Drive LED 32 drivers 17 SAS controller 17 Tape driver 17 E ejecting cartridge 36 36 emergency reset 52 encryption 40 backup software 18 environment cartridges 43 F faulty parts returning 63 ﬁrmware on tape enclosure 13 onboard administrator 14 ﬁrmware upgrading drives front view 14 full height partner server insta...

Page 66: ... tape drive 53 59 replacing parts 53 returning faulty parts 63 S SAS controller driver 17 Subscriber s Choice HP 10 supported tape blades 13 system health LED 28 31 T tape blade front view 14 optimizing perfromance 50 power off 28 power on 28 power speciﬁcation 14 removing 36 57 supported models 13 tape blade doesn t power up 49 tape blade LEDs 31 troubleshooting 31 tape blade operation troublesho...

Page 67: ...W WORM cartridges 40 websites write protecting cartridges 42 HP 10 HP Subscriber s Choice for Business 10 product manuals 9 Tape Blade 67 ...

Search results

Summary of Contents for EH920A - StorageWorks Ultrium 1760 Tape Drive

Reviews:

Related manuals for EH920A - StorageWorks Ultrium 1760 Tape Drive

Brands by name

Popular brands

HP EH920A - StorageWorks Ultrium 1760 Tape Drive, User Manual

Search results

Summary of Contents for EH920A - StorageWorks Ultrium 1760 Tape Drive

Reviews:

Related manuals for EH920A - StorageWorks Ultrium 1760 Tape Drive

Brands by name

Popular brands