What to do first
14
What to do first
Note
HP strongly recommends you use e-DiagTools. It provides the most effective way of solving
most hardware problems. It can also help you distinguish between a hardware and a software
problem.
Don’t panic! Most things that go wrong with computers can be fixed
relatively easily — provided you do not rush into them. Use the following
checklist to see where you can find help.
Is there really a problem with my
e-pc or do I just not know how to
do something?
Either
•
Refer to chapter 1iin this manual, “Getting
started” for basic advice on using your e-pc.
Or
•
Refer to your e-pc’s online help (see page
12)
I still haven’t solved my problem
and need to do some
troubleshooting.
Does it seem to be a basic
problem with Windows, or with
one of your e-pc’s components?
Yes
•
Refer to your e-pc’s online help (see page
12)
No
•
For more detailed help, refer to the
troubleshooting sections starting on page
15.
Need More Help?
•
Collect information on your e-pc (see page
36) then contact your authorized support
provider. For Customer Care Center
numbers, refer to page 50.
•
For a wide range of information and
support, refer to the HP e-pc Web at:
www.hp.com/go/e–pcsupport.
•
For information on your warranty, go to
“Regulatory, warranty and support”,
starting on page 41.
