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Desktop Management Guide   

1

Compaq Confidential - Need to Know Required

Writer:

 Holly Jahangiri 

Part Number:

 177919-001 

File Name:

 4-dm-ch1.doc

Last Saved On:

 3/14/2000 1:32 PM 

Last Saved By:

 Lydia Sanchez

D

ESKTOP 

M

ANAGEMENT 

G

UIDE

Compaq pioneered desktop manageability in 1995 with the introduction
of the industry's first fully manageable desktop personal computers.
Since then, Compaq has led an industry-wide effort to develop the
standards and infrastructure required to effectively deploy, configure,
and manage desktop PCs. Compaq Intelligent Manageability provides
standards-based solutions for managing and controlling desktops in a
networked environment. Compaq works closely with leading
management software solution providers in the industry to ensure
compatibility between Intelligent Manageability and these products.
Intelligent Manageability is an important aspect of our broad
commitment to providing you with Lifecycle Solutions that assist you
during the four phases of the desktop PC lifecycle—planning,
deployment, management, and transitions.

This guide summarizes the capabilities and features of the four key
components of desktop management:

 Initial Configuration and Deployment
 Asset tracking and security
 Fault notification and recovery
 Software updating and management

The guide also contains an overview of the tools, utilities, and
information Compaq provides to help you successfully deploy
manageable desktop PCs.

Support for specific features described in this guide may vary
by model or software version.

Summary of Contents for Deskpro AP230

Page 1: ...Compaq Confidential Need to Know Required Writer Holly Jahangiri Part Number 177919 001 File Name 1 dm intro doc Last Saved On 3 14 2000 1 26 PM Last Saved By Lydia Sanchez Desktop Management Guide ...

Page 2: ...nd Trademark Office Microsoft Windows Windows NT and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation Celeron and MMX are trademarks of Intel Corporation All other product names mentioned herein may be trademarks or registered trademarks of their respective companies...

Page 3: ...iter Characters 10 Clearing Passwords 11 Smart Cover Sensor 11 Setting the Smart Cover Sensor Protection Level 11 Smart Cover Lock 12 Locking the Smart Cover Lock 12 Unlocking the Smart Cover Lock 12 Using the Smart Cover FailSafe Key 13 Master Boot Record Security 14 Before You Partition or Format the Current Bootable Disk 16 The Kensington Cable Lock Provision 17 Fingerprint Identification Techn...

Page 4: ...7919 001 File Name 2 dm toc doc Last Saved On 3 13 2000 11 33 AM Last Saved By Lydia Sanchez NIC Alert 25 Replicating Your Setup 26 Dual State Power Button 26 Power Management 27 World Wide Web Site 28 Building Blocks and Partners 29 Desktop Management Interface DMI 29 Wired for Management 29 ...

Page 5: ...q works closely with leading management software solution providers in the industry to ensure compatibility between Intelligent Manageability and these products Intelligent Manageability is an important aspect of our broad commitment to providing you with Lifecycle Solutions that assist you during the four phases of the desktop PC lifecycle planning deployment management and transitions This guide...

Page 6: ...deployment method depends on your information technology environment and processes The PC Deployment section of the Solutions and Services Web site www compaq com im change provides information to help you select the best deployment method You ll also find guides and utilities to integrate with Microsoft or PXE based deployment tools The Compaq Restore CD ROM based setup and ACPI ready hardware pr...

Page 7: ...vidually to deploy the software image For more information refer to the Compaq Web site at www compaq com easydeploy PC Transplant Pro and PC Transplant for Compaq PC Transplant designed to assist you in personalizing the new Compaq computer can be downloaded free from the Compaq Web site It lets you preserve the personality the customized settings such as Start menu entries drive and printer mapp...

Page 8: ...e ways to manage security settings on your Compaq computers Locally using the Compaq Computer Setup Utilities See the Hardware Reference Guide included with the computer for additional information and instructions on using the Computer Setup Utilities Remotely using the Compaq Remote Security Management software This software enables the secure consistent deployment and control of security setting...

Page 9: ...or side panel has been removed Can be set to require the setup password to restart the computer after the cover or side panel has been removed From the Compaq Computer Setup Utilities menu Master Boot Record Security May prevent unintentional or malicious changes to the Master Boot Record of the current bootable disk and provides a means of recovering the last known good MBR From the Compaq Comput...

Page 10: ...lished to enable the system administrator to log in to all network systems to perform maintenance without having to know the power on password even if one has been established Establishing a Setup Password Using Computer Setup Establishing a setup password through Computer Setup prevents reconfiguration of the computer use of the Computer Setup utility until the password is entered 1 Turn on or re...

Page 11: ... press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must restart the computer again to access the utility 3 Select Security then Power On Password and follow the instructions on the screen 4 Before exiting click File à Save Changes and Exit Entering a Power On Password To enter a power on password complete the fo...

Page 12: ...t à Shut Down à Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key If you do not press the F10 key while the message is displayed you must restart the computer again to access the utility 3 When the key icon appears on the monitor type the setup password then press the Enter key Type carefully for security reasons the characters you ...

Page 13: ...ur current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password Type carefully for security reasons the characters you type do not appear on the screen 3 Press the Enter key The new password takes effect the next time you turn on the computer Refer to the Na...

Page 14: ...Characters section in this chapter for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that...

Page 15: ...puter is restarted the screen displays a message indicating that the computer cover or side panel has been removed Level 2 Setup Password When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed You must enter the setup password to continue Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection ...

Page 16: ...ndows click Start à Shut Down à Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security then select Smart Cover and the Locked option 4 Before exiting clic...

Page 17: ...ey in any of the following circumstances Power outage Start up failure PC component failure e g processor or power supply Forgotten password CAUTION The Smart Cover FailSafe Key is a specialized tool available from Compaq Be prepared order this Key before you need one To obtain the FailSafe Key do any one of the following Contact your authorized Compaq reseller or service provider Refer to the Com...

Page 18: ... MBR Security complete the following steps 1 Turn on or restart the computer If you are in Windows click Start à Shut Down à Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must restart the computer to access the ...

Page 19: ... saved MBR or Disable the MBR Security feature You must know the setup password if one exists If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved the following message is displayed 2000 Master Boot Record Hard Drive has changed Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must Save the MBR ...

Page 20: ...g or formatting of the disk you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted To disable MBR Security complete the following steps 1 Turn on or restart the computer If you are in Windows click Start à Shut Down à Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen pr...

Page 21: ...s www directplus compaq com Ask for the Kensington MicroSaver Security System Model 64068 For illustrated instructions please see the Hardware Reference Guide on the Reference Library CD Fingerprint Identification Technology Eliminating the need to enter end user passwords Compaq Fingerprint Identification Technology tightens network security simplifies the login process and reduces the costs asso...

Page 22: ...detailed information about the faulty processor allowing you to take action before you experience non correctable cache memory errors The Prefailure Warranty allows you to replace these processors free of charge before they actually fail Processors with ECC cache memory are available on select Compaq personal computers SMART Hard Drive Fault Prediction SMART hard drive fault prediction and Prefail...

Page 23: ...on to help diagnose conditions that caused you to run the DPS software Refer to Troubleshooting for instructions on using DPS Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system s core logic If the computer detects an abnormal number of transmission errors the computer displays a Local Aler...

Page 24: ...er reliability when the computer is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer This feature displays a warning message when the normal range is exceeded which...

Page 25: ...ain more information on SSM visit the Compaq Web site at http www compaq com im In addition to its PC configuration capabilities mentioned in a previous section Altiris eXpress also includes easy to use software distribution capabilities You can use Altiris eXpress to update operating systems and application software from a central console When used in conjunction with SSM Altiris eXpress can also...

Page 26: ...com Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over Compaq PC ROM images over the network It also results in greater ...

Page 27: ...ystem sounds a series of beeps one long and three short and flashes the three keyboard lights on and off two times A Boot Block recovery mode message will appear on the screen To recover the system after it enters Boot Block recovery mode complete the following steps 1 Remove any diskettes from the diskette drive and turn off the power 2 Insert a ROMPaq diskette into the diskette drive 3 Turn on p...

Page 28: ...wer off then on to restart the computer For more information about flashing the ROM refer to the Troubleshooting guide Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq computers directly from the centralized network management console Enabling the system administrator to perform these tasks remotely on ...

Page 29: ... Only when you disconnect the power cord from the electrical outlet does the computer stop consuming electricity To enable Remote Wakeup and Remote Shutdown complete the following steps 1 Double click the Network Icon located in the Control Panel 2 Double click the appropriate network controller 3 Click the Advanced Properties tab 4 Select Remote Wakeup 5 Change the value to ON 6 Click OK to save ...

Page 30: ...he Compaq Web site at www compaq com Dual State Power Button With Advanced Power Management APM enabled in Windows 95 or Advanced Configuration and Power Interface ACPI enabled for Windows 98 and Windows 2000 the power button can function either as an on off switch or as a suspend button The suspend feature does not completely turn off power but instead causes the computer to enter a low power sta...

Page 31: ...y by shutting down certain components of the computer when they are not in use saving energy without having to shut down the computer Timeouts the period of inactivity allowed before shutting down these components can be enabled customized or disabled using Computer Setup 1 Access the Computer Setup menu 2 Select PoweràEnergy Saver Select Advanced to turn on the Timeouts menu 3 Select PoweràTimeou...

Page 32: ... it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows or Microsoft Windows NT Workstation that is different from the version included with your computer you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly Compaq has made the task of locating...

Page 33: ...m partners index html on the Compaq Web site Desktop Management Interface DMI The Desktop Management Task Force DMTF is an industry body created in 1992 with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers ...

Page 34: ...er 177919 001 File Name 4 dm ch1 doc Last Saved On 3 14 2000 1 32 PM Last Saved By Lydia Sanchez Required Wired for Management technologies include Desktop Management Interface DMI 2 0 Remote System Installation Remote Wakeup and Remote Shutdown ACPI Ready Hardware SMBIOS Pre boot execution PXE support ...

Page 35: ...sktop Management Interface DMI 29 E ECC fault prediction and prefailure warranty 19 F FailSafe Boot Block ROM 23 fault notification and recovery 18 17 20 Fingerprint Identification Technology 17 flash ROM 22 H hard drive fault prediction 18 prefailure warranty 18 I icon password 7 infrared interface control 5 Initial Configuration and Deployment 1 3 Insight Manager LC 4 21 22 Intelligent Manageabi...

Page 36: ...ion 2 Remote Wakeup and Remote Shutdown 25 removable media boot control 5 replicating your setup 26 ROM upgrade recovery from ROM upgrade failure 23 remote 22 ROMPaq diskette 22 S security features 5 serial interface control 5 setup password 5 changing 8 9 deleting 10 entering 7 8 establishing 6 Smart Cover Sensor 5 11 setting protection level 11 SMART hard drive fault prediction 18 software image...

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