once per environment.
HP Personalized Support Additional Day
- Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Optional HP Care Pack Services that will enhance your HP product experience.
HP BladeSystem c3000
Infrastructure (ICE + OS)
Installation & Startup
For customers who need professionally integrated hardware and software BladeSystem implementation:
The HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure provides for the
installation of an HP BladeSystem c-Class enclosure, c-Class ProLiant and Integrity server blades, storage
blades, SAN switch blades, Virtual Connect modules (Ethernet and Fibre Channel), Ethernet network
interconnects, and Infiniband, as well as deployment and basic configuration of HP Insight Control
Environment for HP BladeSystem software.
Service benefits
Efficient and effective HP BladeSystem c-Class infrastructure setup, server deployment, and
management
Delivery of the service at a mutually scheduled time convenient to your organization
Expedited installation, provided all service prerequisites are met prior to commencement of
service
Verification prior to installation that all service prerequisites are met
Reduced implementation time and cost
More effective IT resource planning
Increased data-center efficiency through reduction of manually intensive tasks
Allows IT resources to stay focused on their core tasks and priorities
Helps improve IT infrastructure uptime
Automated diagnosis and remote support for hardware problems (via HP Service Essentials Remote
Support Pack)
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW
Standard CareHP
Proactive Select Service
HP Proactive Care 24x7
- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure.
Plus, HP Proactive Select 10 credits per year,
select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Additional Option:
HP Proactive Care Personalized Support
- The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's IT priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
HP Personalized Support Additional Day
- Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
QuickSpecs
HP D2220sb Storage Blade
Service and Support, HP Care Pack, and Warranty Information
DA - 14507 North America — Version 7 — December 20, 2013
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