Warranty
Three-year limited parts only warranty, including hardware diagnostic support, pre-failure warranty
(coverage of hard drives, memory and processors). The warranty is fully supported by HP Services and a
worldwide network of resellers and service providers. In addition 90-day's getting started software
telephone support may be covered under the warranty or available for an additional fee. Enhancements to
warranty services are available through HP Care Pack services.
NOTE:
The D2000 family has a limited 3 year parts only warranty. SAS and Solid State drives have 3 year
warranty. SAS MDL and SATA MDL, Drives have 1 year warranty.
The D2600/D2700 has been designed with customer self repairable parts to minimize repair time and
provide greater flexibility in performing defective parts replacement. Refer to HP's limited warranty
Statement and parts replacement instructions for further details.
http://h18006.www1.hp.com/products/storageworks/warranty.html
Service and Support
Services to accelerate time to results
HP Storage Services bring you a rich portfolio of consulting and support services designed to add value to
our core storage products and solutions. We have the know-how and experience to put storage technology
to work for you. We work closely with you as your strategic partner, leveraging our full services portfolio
to make sure that everything works to optimize your enterprise.
Choose from services aligned to our storage product offerings and lifecycle. From mission-critical onsite
services to innovative web-based remote support, you choose the precise level of attention and support
your business demands.
Discover, plan, and design
Choose from a rich portfolio of services to make the most of HP D2000 Disk Enclosures (Rockford - PL LL)),
so you can efficiently and affordably consolidate, manage, and extract value from unstructured data.
HP Services can help you discover needs and create a plan for simplifying the environment, reducing
risk, and maximizing your storage investments
HP Storage Efficiency Analysis
- The HP Storage Efficiency Analysis provides customers with a view of
their storage infrastructure and operating environment; highlighting recommendations for improvements.
The report provides extensive insight about the existing storage environment, opportunities for efficiency
gains, asset aging and replacement through interaction with key decision makers
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-6727ENW.pdf
HP Storage Impact Analysis (SIA)
: The HP Storage Impact Analysis service provides a 2-4 week discovery
engagement with executive summary presentation. The goal of this service is to help provide customers
guidance on storage related issues and develop remediation plans.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-1174ENW.pdf
HP Storage Modernization Service
: The HP Storage Modernization service is a 4-6 week service that
defines the customers envisioned target storage environment based on a proven solution design
methodology. HP architects will quickly perform tool-assisted automatic discovery and facilitate a two-
day strategy workshop with all key stakeholders involved in the storage infrastructure initiative
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4620ENW.pdf
Deploy and integrate
We can help you configure, set up, and efficiently use your HP D2000 Disk Enclosures (Rockford - PL
QuickSpecs
HP D2000 Disk Enclosures
Service and Support, HP Care Pack, and Warranty Information
DA - 13404 Worldwide — Version 39 — December 9, 2013
Page 13
