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HP Compaq Presario,Presario 2816 Service Manual Download Page 82

System firmware can be updated if the complex is already running firmware bundle 2.2.27 or
higher. For any firmware bundle release of 1.x.y a complex outage is required. System firmware
will be updated through the OA (either a USB key is inserted in the USB slot at the DVD assembly
or using an FTP server ).

IMPORTANT:

Always use the

all

option when updating firmware on a SD2 system. For example:

 OA1> update firmware usb://d2/hpsd2-2.xx.xxx-fw.bundle all 

 OA1> update firmware ftp://user:passwd@Hostname/sd2/hpsd2-2.xx.xxx-fw.bundle all 

If the

all

option is not used only the complex firmware will be updated and you will have to

update the partition firmware separately. This will create additional down time.

Always follow the update instructions fore each firmware release.

I/O firmware

Every LOM and PCIe card supported in Superdome 2 requires its own UEFI driver and some also
require card specific ROM firmware. The firmware as well as the installation instructions can be
found at

www.hp.com

. Installing I/O firmware requires the SUV dongle for each partition in case

of offline installation using the USB stick.

Interconnect module firmware

Supderdome 2 currently supports the LAN Pass-Thru Module as well as the ProCurve 6120XG.
The Pass-Thru Module does not require any firmware updates.

Symptoms of possible firmware issues include erratic server blade, enclosure or other component
operation, or unsuccessful boot to the UEFI boot manager or UEFI shell.

The ProCurve 6120XG requires a minimum firmware version of Z.14.27 for Superdome 2. The
latest firmware can be obtained at:

http://h20000.www2.hp.com/bizsupport/TechSupport/

SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4015940&prodTypeId=329290&
prodSeriesId=4015939&swLang=13&taskId=135&swEnvOID=4024

.

Identifying and troubleshooting firmware issues

NOTE:

Firmware issues are relatively rare. Look for other issue causes first.

Probable firmware failure areas are:

•

Unsupported firmware installation

•

Corrupt firmware installation

To troubleshoot firmware issues:
1.

Be sure that all server blade firmware components are from the same release (use the OA CLI

update show firmware

command, or check the Complex Firmware version through the

OA GUI).

2.

Reinstall complex firmware.

Verifying and installing the latest firmware version

HP recommends that all firmware on all devices be updated to the latest version after hardware
installation is complete. HP also encourages you to check back often for any updates that may
have been posted.

The most recent versions of software drivers and firmware are available on the support page.
1.

Go to

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?lang=en&

cc=us&taskId=135

.

2.

In the Search field on the right-hand side of the page, enter the exact product name.

82

Troubleshooting

Summary of Contents for Compaq Presario,Presario 2816

Page 1: ...HP Integrity Superdome 2 User Service Guide Abstract This document contains specific information that is intended for users of this HP product HP Part Number AH337 9004H Edition 8 ...

Page 2: ...information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Revision History Publication Date Ed...

Page 3: ... 21 Dimensions and weights 21 Component dimensions 21 Component weights 21 Rack specifications 22 Internal and external site door requirements for G2 racks 22 Internal and external site door requirements for Intelligent Series racks 22 Electrical specifications 23 Environmental specifications 26 Temperature and humidity specifications 26 Cooling requirements 26 Air quality specifications 29 Acoust...

Page 4: ...roubleshooting tools 55 Superdome 2 LEDs and components 55 Server blade front panel components 55 Power supply LEDs 57 Fan LED 58 Onboard Administrator LEDs and buttons 58 XFM LEDs and components 59 GPSM LEDs and components 60 IOX LEDs and components 62 IOX enclosure front 62 IOX enclosure rear 63 PCIe slot LEDs and components 64 HP Integrity Superdome 2 Onboard Administrator module LEDs and compo...

Page 5: ...86 Troubleshooting the environment 86 6 Support and other resources 88 Contacting HP 88 Before you contact HP 88 HP contact information 88 Subscription service 88 Documentation feedback 88 Installing HP Insight Remote Support Software 89 New and changed information in this edition 89 Related information 89 Typographic conventions 89 A Utilities 91 UEFI 91 UEFI Shell and HP POSSE commands 91 Using ...

Page 6: ...ts of two compute enclosures each supporting up to eight server blades with a maximum of 16 server blades per partition Two Intel Itanium 9300 or 9500 series processors and 32 DDR3 DIMM memory sockets per blade NOTE A minimum of one Superdome 2 server blade is required in the first Blade slot of compute enclosure 1 in a Superdome 2 complex All enclosures must have either a Superdome 2 server blade...

Page 7: ...ad Core Intel Itanium 9300 series processor modules and up to 32 DDR3 DIMMs HP Integrity Superdome 2 CB900s i4 Server Blades support two Eight Core Intel Itanium 9500 series processor modules and up to 32 DDR3 DIMMs Server blades and partitions An nPartition comprises one or more server blades working as a single system I O bays in IOX enclosures are assigned to nPartitions and any I O component o...

Page 8: ...from the XFMs in the compute enclosure to IOX enclosures In addition CAMnet interconnection is provided through standard CAT6 cables from the GPSMs to the IOX enclosures An IOX contains two I O bays each supporting up to six PCIe cards for a total of 12 PCIe cards per IOX I O bays are assigned to an nPartition through the partitioning tools that reside on the OA 8 HP Integrity Superdome 2 system o...

Page 9: ...ute enclosure overview Compute enclosure front components Description Item Power supply bay 7 1 Power supply bay 8 2 Power supply bay 9 3 Power supply bay 10 4 Power supply bay 1 1 5 Power supply bay 12 6 Component overview 9 ...

Page 10: ...0 Insight Display 1 1 Power supply bay 4 12 Power supply bay 3 13 Power supply bay 2 14 Power supply bay 1 15 Superdome 2 Blade slots1 16 Air intake slot Do not block 17 1 For more information see Server Blade slot numbering page 11 Power supply bay numbering 10 HP Integrity Superdome 2 system overview ...

Page 11: ...Server Blade slot numbering IMPORTANT When looking at the rear of the enclosure Blade slot numbering is reversed Component overview 1 1 ...

Page 12: ...n bar selection left one position Left arrow button 2 Moves the menu or navigation bar selection right one position Right arrow button 3 Accepts the highlighted selection and navigates to the selected menu OK button 4 Moves the menu selection down one position Down arrow button 5 Moves the menu selection up one position Up arrow button 6 12 HP Integrity Superdome 2 system overview ...

Page 13: ...Compute enclosure rear components Description Item ac power connectors upper 1 Fan bay 1 2 Fan bay 6 3 Fan bay 2 4 Fan bay 7 5 Fan bay 3 6 Fan bay 8 7 Fan bay 4 8 Fan bay 9 9 Component overview 13 ...

Page 14: ...19 Interconnect bay 6 20 Interconnect bay 8 21 Onboard Administrator bay 2 22 Power supply exhaust vent Do not block 23 ac power connectors lower 24 Fan bay 15 25 Fan bay 14 26 Fan bay 13 27 Fan bay 12 28 Fan bay 1 1 29 Onboard Administrator bay 1 30 Interconnect bay 7 31 Interconnect bay 5 32 Interconnect bay 3 33 Interconnect bay 1 34 GPSM bay 1 35 14 HP Integrity Superdome 2 system overview ...

Page 15: ...r of the enclosure Be sure to review Blade slot numbering to determine which external network connections on the interconnect modules are active The IOX enclosures are external and connected to the XFMs in compute enclosures through Superdome 2 crossbar fabric cables To support server blade LOM network connections for specific signals install the interconnect module into the appropriate bay Compon...

Page 16: ...als Interconnect bay labels Compute enclosure interconnect bay Server blade signal 1 NIC 1 Embedded 2 NIC 2 Embedded 1 NIC 3 Embedded 2 NIC 4 Embedded NOTE For information on the location of LEDs and ports on individual interconnect modules see the documentation that ships with the interconnect module 16 HP Integrity Superdome 2 system overview ...

Page 17: ... Agent ASIC 0 5 Center air baffle 6 Battery sockets PDH battery on left iLO Battery on right 7 IOH ASIC 8 CPU 0 socket 9 Lower air baffle 10 CPU 0 socket power connector 1 1 DDR3 DIMM slots 32 12 SUV connector 13 Server blade release levers 2 14 Server blade release buttons 2 15 Serial label pull tab 16 SUV board 17 Component overview 17 ...

Page 18: ...The SUV cable is not designed to be used as a permanent connection be careful when walking near the server blade Hitting or bumping the cable might cause the port on the server blade to break and damage the system board IMPORTANT The SUV port does not provide console access Description Item Server blade 1 Video 2 USB ports 2 3 Serial 4 18 HP Integrity Superdome 2 system overview ...

Page 19: ...ption Item I O bay 2 OL board 1 Power supplies 2 2 I O bay 1OL board 3 PCIe slot release latches 12 4 PCIe card slots 12 5 SAS battery location 6 Fan 4 7 Fan 3 8 I O backplane release lever 9 Fan 2 10 Fan 1 1 1 SAS battery location 12 Component overview 19 ...

Page 20: ...Description Item ac transfer boards 2 13 PSU tunnel 14 20 HP Integrity Superdome 2 system overview ...

Page 21: ...Onboard Administrator tray 15 2 7 0 9 Active Cool Fan 12 5 0 2 3 Power supply module 1 4 7 2 1 DVD module 2 1 8 0 8 Onboard Administrator module 2 2 6 1 2 GPSM 4 7 3 3 3 XFM 8 2 9 1 3 I O interconnect module3 1 Does not include I O chassis or Midplane Brick 2 Part of the enclosure assembly the XFM and I O switch modules install into 3 Maximum weight for an interconnect module Table 3 Other compone...

Page 22: ...kg 3 219 lb 1 300 2 mm 51 19 in 597 8 mm 23 54 in 42U 85 82 x 57 87 x 35 43 in HP 642 1200mm 218 00 x Shock Intelligent Rack 147 00 x 90 cm IMPORTANT Racks in the same complex must be the same height and depth Internal and external site door requirements for G2 racks Internal site doorways must obey the following height requirements For a 1m deep 42U tall rack no less than 2004 mm 78 8 in in heigh...

Page 23: ...able 6 Single phase power cords Where used Description Part number International other Stripped end 240 V 8120 6895 International Male IEC309 240 V 8120 6897 China Male GB 1002 240 V 8121 0070 North America Japan Male NEMA L6 20 240 V 8120 6903 Table 7 Compute enclosure single phase HP 2400 W power supply specifications Value Specification IEC 320 C19 C20 Power cord 2400 W per power supply Output ...

Page 24: ...VAC Max input current per line cord 1 1 1 A at 240 VAC Input requirements 200 VAC to 240 VAC line to neutral 3 phase Rated input voltage 50 60 Hz Rated input frequency 100 A for 10 ms Maximum inrush current 3 5 mA Ground leakage current 0 98 Power factor correction Table 10 Compute enclosure power requirements VA Watts Power required 50 60 Hz 9000 8820 User expected maximum power1 1 Typical maximu...

Page 25: ...NEMA L6 30R Single Phase NEMA L6 30P Single Phase 3 6m 1 1 8ft power cord 200 240 VAC 50Hz 60Hz Single phase 30A Table 12 IOX ac power specifications Value Requirements 200 240 VAC Nominal input voltage 50 60 Hz Frequency range minimum maximum Single phase Number of phases 3 A Rated line current 30 A for 20ms Maximum inrush current 0 97 Power factor correction 1 mA Ground leakage current Table 13 ...

Page 26: ... 20 to 80 Operating allowable 40 to 55 Operating recommended 2 8 to 80 Non operating 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m above 900 m is applicable No direct sunlight allowed Upper operating limit is 3 048 m 10 000 ft or 70 Kpa 10 1 psia Upper non operating storage limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia 2 This range is the recommended tar...

Page 27: ...parallel fashion to the air flow supply and return Supply air will flow down cold aisles which are parallel to equipment rows and return air to CRAC through parallel air flow Perpendicular air flow causes too much room mixing places higher electrical loads on room and can lead to unexpected equipment problems Table 15 Required airflow for inlet temperature Required airflow CFM Inlet air temperatur...

Page 28: ...emperature maximum of 32 C proper operation above this point is not guaranteed Because the airflow watt is quite low for Superdome 2 the exhaust air temperature is by design quite high The following is a chart that shows exhaust air temperature versus inlet air temperature 28 System specifications ...

Page 29: ...general site preparation guidelines see the Generic Site Preparation Guide Air quality specifications Chemical contaminant levels in customer environments for HP hardware products must not exceed G1 mild levels of Group A chemicals at any time as described in the current version of ISA 71 04 Environmental Conditions for Process Measurement and Control Systems Airborne Contaminants See http www isa...

Page 30: ...Sales representative Date Representative making survey Scheduled delivery date Table 17 Site Inspection Checklist Comment or Date Check either Yes or No If No include comment number or date Computer Room No Yes Area or condition Number Do you have a completed floor plan 1 Is adequate space available for maintenance needs Front 36 inches 91 4 cm minimum and rear 36 inches 91 4 cm minimum are recomm...

Page 31: ...he input circuit breakers adequate for equipment loads 21 Safety No Yes Area or Condition Number Is an emergency power shutoff switch available 22 Is a telephone available for emergency purposes 23 Does the computer room have a fire protection system 24 Does the computer room have antistatic flooring installed 25 Do any equipment servicing hazards exist loose ground wires poor lighting and so on 2...

Page 32: ...No include comment number or date Training Area or Condition Number Are personnel enrolled in the System Administrator s Course 33 Is on site training required 34 For more information about general site preparation guidelines see the Generic Site Preparation Guide 32 System specifications ...

Page 33: ...n and an error or alert condition exists the Insight Display illuminates blue as the enclosure UID takes priority over the alert Pressing any button on the Insight Display reactivates the screen Dark no power The Insight Display has a two minute inactivity period If no action is taken and no alert condition exists then the screen light turns off after two minutes Pressing any button on the Insight...

Page 34: ...pic TIP Within any menu option navigate the cursor to What is This and press the OK button to view additional information about each setting option or alert 3 When all settings on the Enclosure Settings menu are accurate navigate the cursor to Accept All and then press the OK button to accept the current settings 4 You can change the following options in the Enclosure Settings screen Power Mode Th...

Page 35: ... is present the default setting is DHCP if no IP address is received the IP address is 0 0 0 0 If only one Onboard Administrator module is installed then the screen displays Not Present Enclosure Name The default setting is a unique factory assigned name The accepted character values are 0 9 A Z a z _ and the box character The box character is used to signal the end of the name NOTE Do not use the...

Page 36: ... the settings for all servers in the enclosure The server name appears next to each DVD icon limited to the first ten characters 5 Navigate to the Accept All button at the bottom of the Enclosure Settings screen and then press the OK button to accept all the settings and continue The installation wizard displays the Check Installation and Cables screen 6 Be sure that all components are installed a...

Page 37: ...f the enclosure and must be corrected immediately 8 Open a browser and connect to the active Onboard Administrator module using the Onboard Administrator IP address that is configured during the Insight Display Installation Wizard process 9 To access the remote Onboard Administrator web interface and complete the Onbard Administrator First Time Installation Wizard enter the user name and password ...

Page 38: ... any ROM CFG or ISO files a USB menu item appears at the bottom of the Main Menu If the active Onboard Administrator detects KVM capability a KVM menu button appears on the navigation bar of the Main Menu Selecting KVM Menu causes the Insight Display to go blank and activate the VGA connection of Onboard Administrator A USB key drive with the appropriate files and KVM capability is present in the ...

Page 39: ...etected the Health Summary screen displays the total number of error conditions and the error locations Select Next Alert from the navigation bar and then press the OK button to view each individual error condition The Insight Display displays each error condition in the order of severity Critical alerts display first if one exists followed by caution alerts When the enclosure is operating normall...

Page 40: ...is highlighted with yellow rectangles for caution and red rectangles for failures Overall enclosure health icons at the bottom left corner of the Insight Display screens indicate the overall enclosure health To display the errors select View Alert and then press the OK button To view the details of the error select Details Enclosure Settings screen The Enclosure Settings screen displays the follow...

Page 41: ...elp on that setting Enclosure Info screen The Enclosure Info screen displays information about the enclosure including Active OA IP address Active OA Service IP address Current health status of the enclosure Current enclosure ambient temperature Current ac input power to the enclosure Enclosure name Rack name Navigating the Insight Display 41 ...

Page 42: ... the OK button To view information about the server blade select Blade Info and press the OK button To view the ports used by a specific server blade select Port Info and press the OK button The following screen shows a server blade with four embedded NICs The other interconnect bays are empty The four embedded NICs are connected to particular port numbers on the interconnect modules 42 HP Integri...

Page 43: ...ecting Turn Enclosure UID Off from the main menu turns off the rear enclosure UID LED and changes the color of the Insight Display screen to the current alert condition View User Note screen The View User Note screen displays six lines of text each containing a maximum of 16 characters Use this screen to display helpful information such as contact phone numbers Change this screen using the remote ...

Page 44: ...n leave this chat screen temporarily and use the other Insight Display screens then return to the Chat Mode screen from the Main Menu to send a response After the response the Chat Mode screen is cleared Both the A and responses then appear to the remote Administrator on the LCD Chat web interface Insight Display errors The enclosure installation is successful when all errors are corrected The err...

Page 45: ...splay In most cases you must either add fans to the enclosure correct the fan configuration or remove the indicated components Location errors Location installation errors occur when the component is not installed in the appropriate bay Location errors can occur on server blades storage blades power supplies and fans To correct a location error 1 Use the arrow buttons to navigate to Fix This and p...

Page 46: ...t a device failure error 1 Use the arrow buttons to navigate to Fix This and press OK 2 Review and complete the corrective action suggested by the Insight Display In most cases you must remove the failed component to clear the error 3 Replace the failed component with a spare if applicable NOTE If the device failure error is an ac power input failure error you must have the failed ac input repaire...

Page 47: ...n boot option 4 Exit the console and OA CLI interfaces when done Press Ctrl B to exit the system console and return to the OA CLI To exit the OA CLI use the EXIT command Booting HP UX from the UEFI Shell 1 Access the UEFI Shell 2 From the UEFI Front Page press S or s to launch the UEFI shell 3 Use the map command to list the file systems fs0 fs1 and so on that are known and have been mapped 4 To s...

Page 48: ...e as for booting into single user mode Booting HP UX in single user mode page 48 except use the lm boot option instead of the is boot option HPUX boot lm vmunix Shutting down HP UX To shut down HP UX running on a blade 1 Log on to the OA CLI and enter the CO command to access the system console for your partition Accessing the console through OA CLI enables you to maintain console access to the pa...

Page 49: ...OA by using either a telnet session or a ssh connection This can be done by connecting a laptop to the eSwitch using a standard LAN cable using telnet IMPORTANT Only use the OA serial port for initial system setup Once the network is configured the OA should be always be accessed using telnet or ssh CLI Superdome 2 troubleshooting tools differ from both Superdome and other IA64 blade systems The c...

Page 50: ...atus OK Power Mode Not Redundant Power Capacity 14400 Watts DC Power Available 2270 Watts DC Present Power 6024 Watts AC Cooling Subsystem Status OK Fans Good Wanted Needed 15 15 15 Fan 1 10760 RPM 60 Fan 2 10758 RPM 60 Fan 3 10760 RPM 60 Fan 4 10760 RPM 60 Fan 5 10759 RPM 60 Fan 6 8600 RPM 48 Fan 7 8600 RPM 48 Fan 8 8600 RPM 48 Fan 9 8599 RPM 48 Fan 10 8599 RPM 48 Fan 11 8602 RPM 48 Fan 12 8601 R...

Page 51: ...fication LED Off Diagnostic Status Internal Data OK Management Processor OK Thermal Warning OK Thermal Danger OK Power OK Firmware Mismatch OK Indicted OK Link 1 OK Link 2 OK Link 3 OK Link 4 OK Link 5 OK Link 6 OK Link 7 OK Link 8 OK sd oa1 show blade status all Blade 1 Status Power On Current Wattage used 1325 Watts Health OK Unit Identification LED Off Diagnostic Status Internal Data OK Managem...

Page 52: ...sent Power 189 Watts AC IOX 10 Present Power 222 Watts AC IOX 11 No IOX Installed IOX 12 No IOX Installed Gathering cooling related information overview Use the following commands to gather all complex cooling information show enclosure fan all sd oa1 show enclosure fan all Fan 1 Information Status OK Speed 60 percent of Maximum speed Maximum speed 18000 RPM Minimum speed 10 RPM Power consumed 32 ...

Page 53: ... OK PDHC OK Indicted OK show xfm status all Bay 4 XFM Status Health OK Power On Unit Identification LED Off Diagnostic Status Internal Data OK Management Processor OK Thermal Warning OK Thermal Danger OK Power OK Firmware Mismatch OK Indicted OK Link 1 OK Link 2 OK Link 3 OK Link 4 OK Link 5 OK Link 6 OK Link 7 OK Link 8 OK show interconnect status all Interconnect Module 1 Status Status OK Therma...

Page 54: ...dress aa bb cc dd Affected Domain Enclosure Name lc sd2 RackName sd2 RackUID 02SGHxxxxAVY Impacted Domain Complex Complex Name SD2 Partition ID Not Applicable Summary XFM air intake or exhaust temperature is too hot Full Description The air temperature measured at one of the XFM air intakes or exhausts is too hot to allow normal operation Measures are being taken to increase the cooling ability of...

Page 55: ...PLEX STATUS or SHOW BLADE STATUS Table 18 page 55 provides the corresponding subsection or location title for the various entry points for example to start by examining the logs go directly to Using event logs page 72 Table 18 Troubleshooting entry points Subsection or location Entry point See Server blade front panel components page 55 Front panel LEDs See HP Integrity Superdome 2 Insight Display...

Page 56: ...reen Network linked activity Indicates the status of the NIC NIC LED 2 4 Solid green Network linked no activity Flashing green Network linked activity Indicates the status of the NIC NIC LED 3 5 Solid green Network linked no activity Flashing green Network linked activity Indicates the status of the NIC NIC LED 4 6 Solid green Network linked no activity Flashing green Network linked activity 56 Tr...

Page 57: ...n and active Flashing yellow Powered on not active SUV connector 8 Power supply LEDs NOTE The power supplies at the top of the enclosure are upside down Condition Fault LED 2 amber Power LED 1 green No ac power to the power supply Off Off Normal Off On Power supply failure On Off Troubleshooting tools 57 ...

Page 58: ...ee the Insight Display screen Flashing amber Onboard Administrator LEDs and buttons Description Item Onboard Administrator UID LED 1 Enclosure UID LED and UID button 2 Onboard Administrator health LED 3 Onboard Administrator active LED 4 Onboard Administrator reset button 5 58 Troubleshooting ...

Page 59: ...Cable Status LED 3 8 XFM crossbar fabric port 4 9 Indicates the status of the Xbar Fabric link 1 Link Cable Status LED 4 10 XFM crossbar fabric port 5 1 1 Indicates the status of the Xbar Fabric link 1 Link Cable Status LED 5 12 XFM crossbar fabric port 6 13 Indicates the status of the Xbar Fabric link 1 Link Cable Status LED 6 14 XFM crossbar fabric port 7 15 Indicates the status of the Xbar Fabr...

Page 60: ... Name Item Door display power connector 1 Blue UID on UID LED 2 Flashing yellow Degraded indicted Health LED 3 Off Ok Flashing red Deconfigured Link and Activity LEDs detailed below CAMNet port 1 4 Link and Activity LEDs detailed below CAMNet port 2 5 Link and Activity LEDs detailed below CAMNet port 3 6 Link and Activity LEDs detailed below CAMNet port 4 7 Link and Activity LEDs detailed below CA...

Page 61: ...Global clock connector 3 14 Global clock connector 2 15 Global clock connector 1 16 NOTE To ensure proper system functionality you must connect the USB cable between the OA module and the GPSM Enclosure DVD module USB port 17 Each CAMNet connector has a Link LED and an Activity LED Status Activity LED Link LED Off Off Power off No link Cable disconnected Link OK no activity Steady green Steady gre...

Page 62: ... Green On Green OK Health LED 4 Flashing yellow Degraded Flashing red Critical error Blue UID on UID LED 5 Each CAMNet connector has a Link LED and an Activity LED Status Activity LED Link LED Off Off Power off No link Cable disconnected Link established no activity Steady green Steady Green Link established with activity Flashing green Steady green 62 Troubleshooting ...

Page 63: ... link command before disconnecting the Superdome 2 crossbar fabric cable The stop link command will allow safe servicing and set the LED endpoints for easy location After servicing the HR start link command will enable re use of the link See following table CAMNet port 1 2 LED indicates status Power supply 1 3 Green OK Off No ac or failed LED indicates status Power supply 2 4 Green OK Off No ac or...

Page 64: ...s of the PCIe slot Status Attention LED Power LED Slot is powered off Off Off Slot is powered on and normal Off Green Slot is powering down Flashing yellow Green CAUTION If the Power LED is lit do not open the latch or attempt to install or remove a PCIe card NOTE The Power and Attention LEDs are also visible from the rear of the IOX enclosure 64 Troubleshooting ...

Page 65: ...d Administrator LED 4 Green OK Health LED 5 Red Critical error USB 2 0 Type A connector used for connecting the Enclosure DVD module USB 6 Connects to the USB mini A port on the GPSM NOTE You must connect the USB cable between the OA module and the GPSM to ensure proper system functionality Serial RS232 DB 9 connector with PC standard pinout Serial debug port 7 IMPORTANT This port is for OA debug ...

Page 66: ...for this information Diagnostics Online diagnostics A suite of offline and online support tools are available to enable manufacturing field support personnel and you to troubleshoot server blade issues In general if the operating system HP UX is already running it is best not to shut it down Use online support tools such as cprop The following HP UX commands can be used to troubleshoot system issu...

Page 67: ...16 119 65 247 view blade encid 1 bladeid 2 cprop summary c Processors Instance 1 Hash ID Processors b3121cafx68a81cc5 Status Dormant DeviceID 31 Tag 1 0 ff 2 ff 1 ff 11 Location This is an Intel R Itanium R 2 Processor Module Model Intel R Itanium 2 Processor Family 32 Model 2 stepping E0 with the following details Cabinet Number 1 Card Cage Number 0 Back Plane Number 255 Cell Slot Number 2 Slot N...

Page 68: ...ormation The time of the error The cause of the error The subcomponent location of the error when analysis allows In cases when the failing component cannot be identified with certainty analysis indicts the most probable component that will need to be replaced to solve the problem Deconfiguration is the act of disabling a component in the system This happens when analysis finds that a component ha...

Page 69: ...ed For example a blade indictment for CPU fault will not be acquitted by any of these test commands Start Link Attempting to service a cabled link while in use will result in an indictment The stop link command prevents these indictments and alerts caused by service actions and lights the appropriate LINK health LEDs to help identify the physical cable needing service The start link command clears...

Page 70: ... 11 19 2009 Indictment State Indicted Requested Deconfig State Configured Current Deconfig State Deconfigured end report 2 records shown NOTE The requested and current deconfiguration states shown in the examples above are not the same This can happen when requested deconfiguration changes are not be acted on until the n Par containing the component in question is rebooted NOTE DIMMs may be deconf...

Page 71: ...9 11 18 21 50 hpsl18 4 HR show 0x0B00FFFF01FFFF69 Location Installation Health History Sat Nov 18 21 51 04 2009 FRU Type IO Expander Midplane Location 0x0B00FFFF01FFFF69 enclosure11 midplane0 Timestamp Thu Sep 10 18 34 11 2009 Indictment State Indicted Requested Deconfig State Configured Current Deconfig State Configured Install History 1 Discovery Startup Runtime Insertion Indictment Timestamp Th...

Page 72: ... Example fan or power supply failure Software related Example indicating that software reached a certain point in the code or that a certain amount of time has passed The OA can timestamp and filter events then store and transfer them to event log readers Log entries can be read by management applications in Operating Systems OAs SEL viewers FPL viewers Live Event viewers EAE Log entries can be cl...

Page 73: ...hexadecimal dump of event records Problem Cause Action The Problem Cause Action format displays a problem cause action statement in addition to the summary and other fields displayed by the text formatter To connect to the live log viewer enter the SHOW LIVELOGS command on the monarch OA NOTE The option C can be used to display column header information at any point of time while in the Live viewe...

Page 74: ... 2 4b00260300e10000 010000004f96acf9 OA_REQUESTS_POWER_CHANGE 04 24 2012 06 39 05 ILO 1 2 None 1 2980256100e10000 20202020494d5049 SYS_CTL_REQ_MOMENT_BTN 04 24 2012 06 39 05 SFW 1 1 0 1 1 255 255 1 23000ba107e10000 0000000000000004 PAL_EXIT_SELFTEST_STATUS SFW 1 1 0 2 0 255 255 1 23000ba109e10000 0000000000000004 PAL_EXIT_SELFTEST_STATUS SFW 1 1 0 2 1 255 255 1 23000ba10be10000 0000000000000004 PA...

Page 75: ...D Dump log starting at current block for capture and analysis F Display first oldest block L Display last newest block J Jump to specified entry and display previous block Display next forward in time block Display previous backward in time block cr Repeat previous command sp Repeat previous command Search forward for input string Search backwards for input string I Changes between case sensitive ...

Page 76: ...ba000 BOOT_LOAD_FW_ADDR To connect to the SEL viewer enter the SHOW SEL command on the monarch OA Welcome to the System Event Log SEL Viewer The following SEL navigation commands are available D Dump log starting at current block for capture and analysis F Display first oldest block L Display last newest block J Jump to specified entry and display previous block Display next forward in time block ...

Page 77: ... 1 1 1 2 448025a900e1001a 0100ff03ffffff94 PARCON_NPAR_RSRC_ACTIVATION_SKIPPED 13 04 24 2012 06 27 45 12 OA 1 1 None 2 44801ff800e10018 0100ff01ffffff94 BLADE_STATUS_DEGRADED 12 04 24 2012 06 26 56 11 ILO 1 1 None 2 4b00260300e10017 010000004f96aa1e OA_REQUESTS_POWER_CHANGE 11 04 24 2012 06 26 54 Core Analysis Engine The Core Analysis Engine is a diagnostic tool that analyzes system errors and gen...

Page 78: ...ed MFG Shell Enabled SHOW CAE L Sl No Severity EventId EventCategory PartitionId EventTime Summary 2 Fatal 2013 System Int N A Tue Nov 26 01 56 42 2006 A crossbar fabric went down and caus 1 Major 100905 Processor N A Mon Oct 2 23 33 40 2006 A uncorrectable error indication occ indicates truncated text For complete text see event details To see the details for each event MFG Shell Enabled SHOW CAE...

Page 79: ... Model NA Original Product Number AH337A Current Product Number AH337A OEM Serial Number NA Version Info Complex FW Version 3 5 24 Provider Version 5 71 Error Log Data Error Log Bundle 072 See the HP Integrity Superdome 2 Onboard Administrator Command Line Interface User Guide for the correct and detailed command syntax The HR Viewer can also provide help in visualizing component issues HP Integri...

Page 80: ...The Onboard Administrator can be accessed locally through a serial port connector on the rear of the Onboard Administrator module Use a laptop or another computer as a serial console to communicate with the Onboard Administrator A laptop or PC connected to the Onboard Administrator serial port requires a null modem cable The minimum connection to an external console is pins 2 3 and 5 1 Connect a s...

Page 81: ...ta cache errors in any physical processor core can cause a local MCA event which can have one of the following results The entire system crashes The failure is corrected and the processor is restarted The failure is corrected but the processor is disabled if it has experienced a local MCA within a certain time span IMPORTANT L4 cache errors are the result of blade failure Firmware There are three ...

Page 82: ...es Symptoms of possible firmware issues include erratic server blade enclosure or other component operation or unsuccessful boot to the UEFI boot manager or UEFI shell The ProCurve 6120XG requires a minimum firmware version of Z 14 27 for Superdome 2 The latest firmware can be obtained at http h20000 www2 hp com bizsupport TechSupport SoftwareIndex jsp lang en cc us prodNameId 4015940 prodTypeId 3...

Page 83: ... syslog OA 1 command to check the syslog file for the active OA For example oa1 show syslog oa 1 Dec 11 10 26 03 vparboot vparboot p 1 9 Dec 11 10 26 03 parcon Note nPartition 1 vPar 9 Attempting to Power On Virtual Partition 9 in nPartition 1 Dec 11 10 26 03 icapd Error Authorization failed for 2 core s for vPartition 1 9 Only 0 usage rights are available Dec 11 10 26 03 parcon Error nPartition 1...

Page 84: ...ard Administrator 2 Network Information Name OA 2 DHCP Disabled IP Address 172 22 aaa bbb Netmask 255 255 255 0 Gateway Address 172 22 aaa bbb Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 MAC Address 9C 8E 99 29 xy xy Link Settings Auto Negotiation 1000 Mbit Full Duplex Link Status Active Enclosure IP Mode Disabled Troubleshooting CAMNet issues Check the proper cabling between all the enclosures with...

Page 85: ...ts Acquitting any current fabric and CAMNet indictments and deconfigurations Beginning fabric test SUCCESS System Fabric test complete System Fabric routed successfully Begin test 2 Management Network Components CAMNet test has executed without finding faults Management connectivity test complete Begin test 3 Global Clock Components Clocks test started Blade Sys Clk 0 Sys Clk 1 Blade 1 1 OK OK Bla...

Page 86: ...4 17 59 06 GMT 4 2012 0x0150000000000b61 5 0 Thu Jun 14 17 50 56 GMT 4 2012 0x0150000000000b60 5 0 Thu Jun 14 17 42 48 GMT 4 2012 0x0150000000000b5f 5 0 Thu Jun 11 13 54 38 GMT 4 2012 Troubleshooting the blade interface system console All system console connections are made through the OA CLI either through the management network or through the port connectors on the OA module local RS 232 HP UX u...

Page 87: ...rature sensor Status panel where a thermal sensor detects the ambient room temperature This sensor reading is the main parameter used to regulate fan speed under normal conditions For detailed environmental specifications see Environmental specifications page 26 Troubleshooting the environment 87 ...

Page 88: ...e http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 In other locations see the Contact HP worldwide in English webpage http welcome hp com country...

Page 89: ...e a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available at http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the ri...

Page 90: ... will result in personal injury or nonrecoverable system issues CAUTION A caution calls attention to important information that if not understood or followed will result in data loss data corruption or damage to hardware or software IMPORTANT This alert provides essential information to explain a concept or to complete a task NOTE A note contains additional information to emphasize or supplement i...

Page 91: ...pplication UEFI variables provide system firmware a boot menu that points to all the operating systems even multiple versions of the same operating systems The UEFI boot manager allows you to control the server s booting environment Depending on how you have configured the boot options after the server is powered up the boot manager presents you with different ways to bring up the server For examp...

Page 92: ... eficompress Decompresses a file efidecompress Exits the UEFI Shell environment exit Executes commands for each item in a set of items for Performs FTP operation ftp Forces batch file execution to jump to specified location goto Displays all registered UEFI GUIDs guid Displays the UEFI Shell command list or verbose command help help Displays full screen hex editor hexedit Executes commands in spec...

Page 93: ...ble devices search Sets serial port attributes sermode Displays or modifies UEFI Shell environment variables set Sets the size of a file setsize Shifts batch file input parameter positions shift Displays SMBIOS information smbiosview Stalls the processor for the specified number of microseconds stall Boots from tape tapeboot Performs TFTP operation tftp Displays or changes the current system time ...

Page 94: ... Out Value Reset System Boot Options The Boot Options menu contains the following options Add Boot Option Delete Boot Option Change Boot Order Add Boot Option Use this option to add items to the Boot Options list To add a boot option 94 Utilities ...

Page 95: ...ect Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager Change Boot Order Use this option to change the order of boot options If the first boot option fails the server tries booting the second then the third and so forth until a boot option succeeds or until all options have failed For example if you normally boot using a configuration on your LAN but want t...

Page 96: ...er when the item is in the preferred position 4 Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager Driver Options The Driver Options menu contains the following options Add Driver Option Delete Driver Option Change Driver Order Add Driver Option Use this option to add driver options To add a driver option 96 Utilities ...

Page 97: ...check box for each driver that you want to delete 2 Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager Change Driver Order Use this option to change the load order of the driver options To change the driver load order 1 Select an item on the driver list 2 Using the and keys move the selection to the preferred position in the boot order list 3 Press E...

Page 98: ...d application or driver only once When you exit the application you return to this menu 1 Select a boot device type 2 Use the File Explorer menu to locate the correct driver or file Set Boot Next Value Use this option to run the selected boot option immediately upon entering the main Boot Manager menu This option is useful for booting an option that only needs to be booted once without changing an...

Page 99: ...m reset Onboard Administrator The Onboard Administrator is an independent support system for the server It provides a way for you to connect to a complex and perform administration or monitoring tasks for the complex hardware The OA controls power reset and ToC capabilities provides console access displays and records system events and displays detailed information about the various internal subsy...

Page 100: ...nts User accounts are password protected and provide a specific level of access to the server not OS and OA CLI commands For more information on the Onboard Administrator see the HP Integrity Superdome 2 Onboard Administrator User Guide 100 Utilities ...

Page 101: ...omain name system E EFI Extensible firmware interface See also UEFI EIA Electronic Industries Association ESD Electrostatic discharge F FPL Forward progress log FRU Field replaceable unit G GPSM Global partition services module I iLO 3 Integrated Lights Out 3 IOX I O expansion enclosure L LOM LAN on motherboard LVM Logical volume manager O OA Onboard Administrator P PA RISC Precision Architecture ...

Page 102: ...event log SIM System insight manager SMBIOS System management BIOS SSH Secure Shell T TLB Translation look aside buffer ToC Transfer of control U UEFI Unified extensible firmware interface replaces EFI UID Unit identification UPS Uninterruptible power supply USB Universal serial bus V vMedia Virtual media X XBar Crossbar XFM Crossbar fabric module 102 Standard terms abbreviations and acronyms ...

Page 103: ...89 documentation HP website 89 driver option add 96 delete 97 driver boot order 97 DVD module LED 66 E EFI see UEFI environmental specifications 26 errors errors and error logs 72 Insight Display 44 F Fan bay numbering 15 Fan bay numbering 15 fan LED 58 firmware updates 82 firmware troubleshooting 81 G GPSM overview 60 H Health Repository viewer 68 acquitting 68 history 71 indicted list 69 indictm...

Page 104: ...ower supply LEDs 57 R related documentation 89 remote access 79 S serial port 80 server blade components 17 dimensions 21 front view 17 weight 21 shutting down HP UX 48 site inspection checklist 30 specifications acoustic noise 29 air quality 29 cooling 26 electrical 23 environmental 26 SSH session 79 status log 79 SUV cable 18 SUV cable port 18 system event log 49 T telnet session 79 terminal emu...

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