HP Compaq nc8000 Maintenance And Service Manual Download

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2–18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.8—Nonfunctioning Port Replicator

Reseat power

cord in Port

Replicator and

power outlet.

Replace the following Port Replicator
components one at a time. Check notebook
operation after each replacement.

1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Port Replicator motor mechanism

Check voltage

setting on Port

Replicator.

Reseat monitor

cable connector at

Port Replicator.

Reinstall

notebook into Port

Replicator.

Port

Replicator

operating?

Port

Replicator

operating?

Remove

notebook, reseat
all internal parts,

and replace any

damaged items in

Port Replicator.

Done

Nonfunctioning
Port Replicator.

Summary of Contents for Compaq nc8000

Page 1: ...ent Part Number 333954 005 October 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures ...

Page 2: ...ett Packard Company under license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herei...

Page 3: ...ls 1 2 1 2 Features 1 13 1 3 Clearing a Password 1 16 1 4 Power Management 1 17 1 5 External Components 1 18 1 6 Design Overview 1 31 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities 2 2 2 2 Using Diagnostics for Windows 2 7 2 3 Troubleshooting Flowcharts 2 10 ...

Page 4: ...t Components 3 10 3 5 Mass Storage Devices 3 11 3 6 Miscellaneous 3 13 3 7 Sequential Part Number Listing 3 14 4 Removal and Replacement Preliminaries 4 1 Tools Required 4 1 4 2 Service Considerations 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 5 4 6 Workstation Precautions 4 6 4 7 Grounding Equipment and Me...

Page 5: ...Bluetooth Board 5 13 5 7 Integrated Smart Card 5 15 5 8 Optical Drive 5 17 5 9 Keyboard 5 18 5 10 Memory Expansion Board 5 22 5 11 Modem Board 5 23 5 12 Mini PCI Communications Board 5 24 5 13 Heat Sink 5 27 5 14 Processor 5 29 5 15 LED Switch Cover 5 31 5 16 RTC Battery 5 33 5 17 Security Module TPM 5 34 5 18 Display Assembly 5 35 5 19 Top Cover 5 38 5 20 Speaker 5 41 5 21 TouchPad 5 42 5 22 Fan ...

Page 6: ...vi Maintenance and Service Guide Contents 6 Specifications A Connector Pin Assignments B Power Cord Requirements C Screw Listing Index ...

Page 7: ... nw8000 Mobile Workstation offer advanced modularity an Intel Pentium M processor with 64 bit architecture an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory and extensive multimedia support HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation ...

Page 8: ...Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions Key Cnc P 170 U5 80 Y Gg 10 P XXXXXX XXX 1 2 3 4 5 6 7 8 9 10 Key Description Options 1 Brand Series designator C HP Compaq nc nc8000 nw nw8000 2 Processor type P Intel Pentium M 3 Processor speed 170 1 70 GHz 160 1 60 GHz 150 1 50 GHz 140 1 40 GHz 4 Display type size resolution U UXGA S SXGA X XGA 5 15 X inch 5 Har...

Page 9: ...m GB NIC N None b 802 11b d 802 11a b g g 802 11a b Bluetooth i 802 11b Bluetooth j 802 11g Bluetooth k 802 11a b Bluetooth m 802 11a b g Bluetooth p Bluetooth 8 RAM 10 1 0 GB 25 256 MB 51 512 MB 9 Operating system P Microsoft Windows XP Professional 2 Microsoft Windows 2000 10 SKU Table 1 1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions Continu...

Page 10: ...pack 3 year warranty on parts and labor Cnc8000 P 170 U5 60 Y Gm 51 P Asia Pacific Belgium Denmark France Germany Greece Italy DQ617A UUF DQ617A UUG DQ617A ABY DQ617A ABF DQ617A ABD DQ617A AB7 DQ617A ABZ Japan The Netherlands Norway Portugal Sweden Finland United Kingdom United States DQ617A ABJ DQ617A ABH DQ617A ABN DQ617A AB9 DQ617A AK8 DQ617A ABU DQ617A ABA Cnc8000 P 160 S5 40 D Gm 51 P Germany...

Page 11: ...c8000 P 170 X5 60 W Gm 51 P French Canada DH918U ABC United States DH918U ABA Cnc8000 P 160 S5 40 W Gj 51 2 Belgium Denmark Europe France Germany Greece Iceland Italy DJ242A UUG DJ242A ABY DJ242A ABB DJ242A ABF DJ242A ABD DJ242A AB7 DJ242A A2M DJ242A ABZ The Netherlands Norway Portugal Spain Sweden Finland Switzerland United Kingdom DJ242A ABH DJ242A ABN DJ242A AB9 DJ242A ABE DJ242A AK8 DJ242A UUZ...

Page 12: ...889A ABD DN889A AB7 DN889A AB5 DN889A AKC DN889A A2M DN889A ACJ DN889A ABT DN889A ABZ DN889A ABJ DN889A ACF DN889A AB1 Latin America The Netherlands Norway People s Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DN889A ABM DN889A ABH DN889A ABN DN889A AB2 DN889A AKD DN889A AB9 DN889A ACB DN889A ABV...

Page 13: ...public of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DN890A ABM DN890A ABH DN890A ABN DN890A AB2 DN890A AKD DN890A AB9 DN890A ACB DN890A ABV DN890A AKN DN890A ABE DN890A AK8 DN890A UUZ DN890A AB0 DN890A AKL DN890A AB8 DN890A ABU DN890A ABA Cnc8000 P 160 S5 40 W Gj 51 P Belgium Denmark Europe France Germany...

Page 14: ... Switzerland Turkey United Kingdom DJ244A ABN DJ244A AKD DJ244A AB9 DJ244A ACB DJ244A ABV DJ244A AKN DJ244A ABE DJ244A AK8 DJ244A UUZ DJ244A AB8 DJ244A ABU Cnc8000 RP 150 X5 40 D Gp 25 P Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands DJ243A UUG DJ243A AKB DJ243A ABY DJ243A ABB DJ243A ABF DJ243A ABD DJ243A AB7 DJ243A AKC DJ243A A2M DJ243A AB...

Page 15: ...000 RP 150 Y5 60 W GN 51 H Europe DU256S ABB Cnc8000 RP 150 Y5 60 W Gb 51 P Korea DT807P AB1 Cnc8000 P 140 X5 40 D Gi 25 P Asia Pacific Belgium Denmark France Germany Greece Italy Japan DQ616A UUF DQ616A UUG DQ616A ABY DQ616A ABF DQ616A ABD DQ616A AB7 DQ616A ABZ DQ616A ABJ The Netherlands Norway Portugal Spain Sweden Finland Switzerland United Kingdom United States DQ616A ABH DQ616A ABN DQ616A AB9...

Page 16: ...iscrete video memory TPM security card 8 cell Li Ion battery pack 3 year warranty on parts and labor Cnw8000 P 170 U5 60 Y Gd 10 P Asia Pacific Australia Hong Kong Japan Korea DU536P UUF DU536P ABG DU536P AB5 DU536P ABJ DU536P AB1 People s Republic of China Taiwan DU536P AB2 DU536P AB0 Cnw8000 P 170 U5 60 W Gk 10 P United States DQ857A ABA Cnw8000 P 160 X5 60 W Gp 51 P Australia DS864P ABG Cnw8000...

Page 17: ... DN912A ABB DN912A ABF DN912A ABC DN912A ABD DN912A ABZ DN912A ABJ DN912A AB1 DN912A AB5 Latin America People s Republic of China Spain Sweden Finland Switzerland Taiwan United Kingdom United States DN912A ABM DN912A AB2 DN912A ABE DN912A AK8 DN912A UUZ DN912A AB0 DN912A ABU DN912A ABA Cnw8000 P 170 U5 60 Y Gn 51 2 Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Kore...

Page 18: ...nce Germany Italy DQ556A ABB DQ556A ABF DQ556A ABD DQ556A ABZ Japan United Kingdom United States DQ556A ABJ DQ556A ABU DQ556A ABA Cnw8000 P 170 X5 60 W Gm 51 P Asia Pacific DU532P UUF Cnw8000 P 160 X5 60 W Gi 51 P People s Republic of China DT821P AB2 Cnw8000 P 150 X5 60 W Gm 51 P Asia Pacific DU533P UUF Cnw8000 P 150 X5 60 W Gi 51 P People s Republic of China DT820P AB2 Cnw8000 P 170 U5 60 W Gm 1...

Page 19: ...ive varying by notebook model 256 MB DDR Synchronous DRAM SDRAM at 333 MHz expandable to 2 0 GB Microsoft Windows 2000 or Windows XP Professional varying by notebook model Full size Windows 98 keyboard with integrated numeric keypad Dual point TouchPad and pointing stick pointing device with TouchPad on off button and light Cnw8000 P 170 U5 60 W Gg 51 P Belgium Europe France Germany Italy DJ294A U...

Page 20: ...nd Mini PCI 802 11a b g LAN devices Support for fixed optical drive and MultiBay device Support for two Type II Type III PC Card slots one integrated with support for both 32 bit CardBus and 16 bit PC Cards External 65 W AC adapter with power cord 8 cell Li Ion battery pack HP PremierSound audio Support for the following optical drives 24X Max DVD CD RW Combo Drive 24X Max DVD RW R and CD RW Combo...

Page 21: ...ervice Guide 1 15 Connectors SD Card Infrared Two Type II PC Card slots RJ 11 modem RJ 45 NIC Two Universal Serial Bus USB 2 0 S Video Parallel Serial External monitor DC power Docking IEEE 1394 digital Microphone Stereo speaker headphone ...

Page 22: ...re the notebook for disassembly refer to Section 5 3 Preparing the Notebook for Disassembly for more information 2 Remove the real time clock RTC battery refer to Section 5 16 RTC Battery 3 Wait approximately 5 minutes 4 Replace the RTC battery and reassemble the notebook 5 Connect AC power to the notebook Do not reinsert any battery packs at this time 6 Turn on the notebook All passwords and all ...

Page 23: ...es that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Lid switch standby resume Power standby button Advanced Configuration and Power Management ACPM compliance ...

Page 24: ...enance and Service Guide Product Description 1 5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1 4 Front and Right Side Components ...

Page 25: ... if a smart card reader is installed from the top or bottom PC Card slot 6 Audio line out jack Connects optional powered stereo speakers headphones headset or television audio 7 Microphone jack Connects an optional monaural microphone 8 PC Card slots Support optional Type I Type II or Type III 32 bit CardBus or 16 bit PC Cards In select notebooks one PC Card slot can be replaced with a factory ins...

Page 26: ...1 20 Maintenance and Service Guide Product Description The external components on the rear and left side are shown below and described in Table 1 5 Rear and Left Side Components ...

Page 27: ...g a standard USB cable The bottom connector is a self powered USB connector It can be used to connect USB 1 1 and 2 0 compliant devices to the notebook using a standard USB cable and connect an optional External MultiBay to the notebook using the External MultiBay powered USB cable 2 1394 connector Connects a device that requires high bandwidth such as a digital camera or other video or audio devi...

Page 28: ...xternal monitor or overhead projector 8 RJ 45 jack Connects a network cable 9 Intake vents 2 Enable airflow to cool internal components Ä To prevent overheating do not obstruct vents Using the notebook on a soft surface such as a pillow blanket rug or thick clothing can block airflow 10 Security cable slot Attaches an optional security cable to the notebook The purpose of security solutions is to ...

Page 29: ...Product Description Maintenance and Service Guide 1 23 The notebook keyboard components are shown below and described in Table 1 6 Keyboard Components ...

Page 30: ...tion key or the esc key 3 caps lock key Enables capital alphabetic character lock 4 f1 through f12 function keys Execute indicated system functions when pressed in combination with the fn key 5 num lock key Enables numeric lock and the internal keypad 6 Internal keypad Can be used like the keys on an external numeric keypad 7 Cursor control keys Move the cursor around the screen 8 Application key ...

Page 31: ...Product Description Maintenance and Service Guide 1 25 The notebook top components are shown below and described in Table 1 7 Top Components ...

Page 32: ...xit Hibernation If the system has stopped responding and Windows shutdown procedures cannot be used press and hold for five seconds to turn off the notebook 3 Quick Launch buttons 3 Enable you to access common functions with a single keystroke 4 Num lock light On Num lock is on or the embedded numeric keypad is enabled 5 Caps lock light On Caps lock is on 6 Scroll lock light On Scroll lock is on 7...

Page 33: ...Product Description Maintenance and Service Guide 1 27 Top Components Continued ...

Page 34: ...re quickly 13 Power Standby light On Power is turned on Blinking Notebook is in standby The power standby light also blinks when a battery pack that is the only available power source reaches a critical low battery condition The light turns off when the system enters hibernation or shuts down 14 Wireless on off light On An integrated wireless device has been enabled 15 Left and right TouchPad butt...

Page 35: ...Product Description Maintenance and Service Guide 1 29 The external components on the bottom of the notebook are shown below and described in Table 1 8 Bottom Components ...

Page 36: ...lable in all countries 4 Docking connector Connects the notebook to an optional port replicator 5 Optical disk drive Reads and records CD and DVD media 6 Serial number Identifies the notebook You need this number when calling customer support 7 Battery pack release latch Releases the primary battery pack from the battery bay 8 Battery bay Holds the primary battery pack Battery pack ships outside t...

Page 37: ...tick Audio Intel Pentium M processor Fan PC Card MCD modem Bluetooth wireless LAN ÄCAUTION To properly ventilate the notebook allow at least a 7 6 cm 3 inch clearance on the left and right sides of the notebook The notebook uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These condi...

Page 38: ...iled to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances ...

Page 39: ...y whenever possible to Display system information Test system components Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Port Replicator Using Computer Setup Information and settings in Computer Setup are accessed from the File Security or Advanced m...

Page 40: ...ator and any battery packs in the system View specification information about the processor memory and cache size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retaine...

Page 41: ...word DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the notebook Password Options Password options can be selected only when a power on password has been set Enable disable QuickLock QuickLock on Standby QuickBlank To enable QuickLock on Standby or QuickBlank you must first enable QuickLock Device Security Enable disable Ports or diskette drives D...

Page 42: ...and media in the system Device Options Enable disable the embedded numeric keypad at startup Enable disable multiple standard pointing devices at startup To set the notebook to support only a single usually nonstandard pointing device at startup select Disable Enable disable USB legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows operating sy...

Page 43: ...ors that are identically equipped Select Disable to recognize the Port Replicators as a single Port Replicator select Enable to recognize the Port Replicators individually by serial number Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features ...

Page 44: ...electing Level on the menu bar Diagnostics for Windows is designed to test HP components If HP components are tested the results might be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Diagnostics for Windows by selecting Start Settings Control Panel Diagnostics for Windows 2 Select Categories then select a category from the drop down list To save the information sele...

Page 45: ... Performs maximum testing on each device in a selected category Custom Test Performs maximum testing on a selected device To run all tests for your selected device select the Check All button To run only the tests you select select the Uncheck All button then select the check box for each test you want to run 5 Select a test mode Interactive Mode Provides maximum control over the testing process Y...

Page 46: ...sts run on the system the number of times each test has run the number of errors found on each test and the total run time of each test Error tab Lists all errors found in the notebook along with the corresponding error codes 8 Select a tab to save the report Log tab Select the Save button Error tab Select the Save button 9 Select a tab to print the report Log tab Select File Save As and then prin...

Page 47: ... 2 8 Flowchart 2 8 Nonfunctioning Port Replicator 2 9 Flowchart 2 9 No OS Loading 2 10 Flowchart 2 10 No OS Loading Hard Drive Part 1 2 11 Flowchart 2 11 No OS Loading Hard Drive Part 2 2 12 Flowchart 2 12 No OS Loading Hard Drive Part 3 2 13 Flowchart 2 13 No OS Loading Diskette Drive 2 14 Flowchart 2 14 No OS Loading CD or DVD ROM Drive 2 15 Flowchart 2 15 No Audio Part 1 2 16 Flowchart 2 16 No ...

Page 48: ...yboard pointing device working Go to Flowchart 2 17 Nonfunc tioning Device Go to Flowchart 2 2 No Power Part 1 Go to Flowchart 2 6 No Video Part 1 All drives working Y Y Y Y Y Y Y Y N N N N N End N N N Go to Flowchart 2 9 No OS Loading Go to Flowchart2 15 No Audio Part 1 Go to Flowchart 2 18 Nonfunc tioning Key board or Flowchart 2 19 Nonfunc tioning Pointing Check LED board speaker connections Go...

Page 49: ...ower Power up on AC power Power up in Port Replicator Power up on battery power Power up in Port Replicator Done Reset power Reset power Power up on AC power N Y Y N N Y N N Y Y Y N 1 On some models there is a separate reset button 2 On some models the notebook can be reset using the Standby switch and either the lid switch or the main power switch NOTES Go to Flowchart 2 4 No Power Part 3 Go to F...

Page 50: ...Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Done N Y Power on Check battery by recharging it moving it to another notebook or replacing it Power on Done Y Replace power supply if applicable N Power on Done Y N Go to Flowchart 2 4 No Power Part 3 ...

Page 51: ...seat AC adapter in notebook and at power source Internal or external AC adapter Done Done Done Done Power on Power on Power on Plug directly into AC outlet Power LED on Power outlet active Try different outlet Replace external AC adapter Replace power cord Y N Y Y Y Y N N N N External Internal Go to Flowchart 2 5 No Power Part 4 ...

Page 52: ...aged items Open notebook Loose or damaged parts Y Close notebook and retest Power on Done N Replace the following items if applicable in the order given Check notebook operation after each of the following two replacement steps 1 Internal DC to DC converter processor and system board 2 Internal AC adapter NOTE Replace these items as a set to prevent shorting out among components ...

Page 53: ...plicable 3 Display 4 System board Internal or external display Adjust brightness Video OK Done Port Replicator Internal Stand alone External Adjust brightness Video OK Done Y Press lid switch to ensure operation Video OK Done Y N Video OK Done Done N Check for bent pins on cable Try another display Internal and external video OK Replace system board Y Y N N NOTE To change from internal to external...

Page 54: ...Video OK Video OK Done Done Verify that notebook is properly seated in Port Replicator and check for bent pins on cable and for secure monitor connection Go to A in Flowchart 2 6 No Video Part 1 Check brightness of external monitor Try another external monitor Internal and external video OK Go to Flowchart 2 8 Nonfunctioning Port Replicator Y Y Y N N N Remove notebook from Port Replicator if conne...

Page 55: ...ration after each replacement 1 Power supply 2 I O board 3 Backplane board 4 Switch box 5 Port Replicator motor mechanism Check voltage setting on Port Replicator Reseat monitor cable connector at Port Replicator Reinstall notebook into Port Replicator Port Replicator operating Port Replicator operating Remove notebook reseat all internal parts and replace any damaged items in Port Replicator Done...

Page 56: ...and power outlet No OS loading NOTE Before beginning to troubleshoot always check cable connections cable ends and drives for bent or damaged pins No OS loading from diskette drive go to Flowchart 2 13 No OS Loading Diskette Drive No OS loading from CD or DVD ROM drive go to Flowchart 2 14 No OS Loading CD or DVD ROM Drive No OS loading from network go to Flowchart 2 20 No Network Modem Connection...

Page 57: ... drive Nonsystem disk message Go to Flowchart 2 11 No OS Loading Hard Drive Part 2 Reseat external hard drive OS loading Done Boot from CD Go to Flowchart2 13 No OS Loading Diskette Drive Boot from hard drive Boot from diskette Change boot priority through the Setup utility and reboot Boot from hard drive Y Y Y Y Y N N N N N Check the Setup utility for correct booting order ...

Page 58: ...rive Load OS using System Restore CD if applicable Format hard drive and bring to a bootable C prompt Create partition then format hard drive to bootable C prompt Boot from diskette drive Remove diskette and reboot Y N Boot from hard drive Y N Y N Hard drive accessible Y N Hard drive accessible Done Run FDISK Y N Hard drive partitioned Hard drive formatted Y N Y N Notebook booted Done Y N Go to Fl...

Page 59: ... Loading Hard Drive Part 2 Clean virus Done N Install OS and reboot Virus on hard drive OS loading from hard drive Y N Y N Y N Diagnostics on diskette Replace hard drive Run diagnostics and follow recommendations Run SCANDISK and check for bad sectors Can bad sectors be fixed Replace hard drive Y N Y N Fix bad sectors Boot from hard drive Replace hard drive Done ...

Page 60: ...ot notebook Check diskette for system files Try different diskette 1 Replace diskette drive 2 Replace system board Nonsystem disk error OS loading Boot from another device Enable drive and cold boot notebook Is diskette drive boot order correct Change boot priority using the Setup utility Go to Flowchart 2 17 Nonfunc tioning Device Diskette drive enabled in the Setup utility Go to Flowchart 2 17 N...

Page 61: ... disc and reboot notebook Go to Flowchart 2 17 Nonfunc tioning Device Go to Flowchart 2 17 Nonfunc tioning Device Install bootable disc Boots from CD or DVD Boots from CD or DVD Try another bootable disc Booting from another device Booting order correct Correct boot order using the Setup utility Done Reseat drive Y Y Y Y Y N N N N N Clear CMOS Refer to Section 1 3 Clearing a Password for instructi...

Page 62: ...audio internally or externally Go to Flowchart2 16 No Audio Part 2 Go to Flowchart 2 16 No Audio Part 2 Go to Flowchart 2 17 Nonfunction ing Device Replace the following Port Replicator components one at a time as applicable Check audio status after each change 1 Port Replicator audio cable 2 Audio cable 3 Speaker 4 Port Replicator audio board 5 Backplane board 6 I O Board Y Y Y Y N N N ...

Page 63: ...load audio drivers Audio driver in OS configured Audio Y Y Y N N N Correct drivers for application Connect to external speaker Load drivers and set configuration in OS Audio Done Replace audio board and speaker connections in notebook if applicable 1 Replace internal speakers 2 Replace audio board if applicable 3 Replace system board ...

Page 64: ...d inspect cables and plugs for bent or broken pins or other damage Reseat device Clear CMOS Done Fix or replace broken item Nonfunctioning device Reattach device Close notebook plug in power and reboot Device boots properly Go to Flowchart 2 9 No OS Loading Device boots properly Replace hard drive Replace diskette drive Replace NIC If integrated NIC replace system board Y N Y N ...

Page 65: ...functioning Keyboard Y N OK Keyboard not operating properly External device works Replace system board Replace system board Connect notebook to good external keyboard Reseat internal keyboard connector if applicable Replace internal keyboard or cable OK Y N Y N Done Done ...

Page 66: ...ng Device Y N OK Pointing device not operating properly External device works Replace system board Replace system board Connect notebook to good external pointing device Reseat internal pointing device connector if applicable Replace internal pointing device or cable OK Y N Y N Done Done ...

Page 67: ...otebook and open No network or modem connection N Done Digital line Network or modem jack active Replace jack or have jack activated Connect to nondigital line NIC modem configured in OS Reload drivers and reconfigure Reseat NIC modem if applicable Replace NIC modem if applicable Replace system board OK OK Done N N N N Y Y Y Y ...

Page 68: ...es an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook Serial Number Location ...

Page 69: ...3 2 Maintenance and Service Guide Illustrated Parts Catalog 3 2 Notebook Major Components Notebook Major Components ...

Page 70: ...001 4 Keyboards include pointing stick Brazil Czech Republic Denmark Europe France French Canada Germany Greece Greece Blk Hungary Iceland International Israel Italy 341520 201 341520 221 341520 081 341520 A41 341520 051 341520 121 341520 041 378539 151 373646 151 341520 211 341520 DD1 341520 B31 341520 BB1 341520 061 Japan Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Swe...

Page 71: ...3 4 Maintenance and Service Guide Illustrated Parts Catalog Notebook Major Components Continued ...

Page 72: ...tium M Banias processor 1 7 GHz Intel Pentium M Banias processor 1 6 GHz Intel Pentium M Banias processor 1 5 GHz Intel Pentium M Banias processor 1 4 GHz Intel Pentium M Dothan processor 1 5 GHz Intel Pentium M Dothan processor 1 6 GHz Intel Pentium M Dothan processor 1 7 GHz Intel Pentium M Dothan processor 1 8 GHz Intel Pentium M Dothan processor 2 0 GHz 340165 001 319777 001 319776 001 319775 ...

Page 73: ...3 6 Maintenance and Service Guide Illustrated Parts Catalog Notebook Major Components Continued ...

Page 74: ...X Max DVD CD RW Combo Drive 24X Max CD ROM Drive 349242 001 349241 001 349243 001 349240 001 16 MultiBay devices 1 44 MB diskette drive 24X Max CD ROM Drive 8X Max Slim DVD RW R and CD RW Combo Drive 4X Max Reg DVD RW R and CD RW Combo Drive 241995 001 228746 001 251292 001 344256 001 17 Base enclosure includes optical drive shield hard drive shield and four notebook feet 345062 001 18 Bluetooth b...

Page 75: ...3 8 Maintenance and Service Guide Illustrated Parts Catalog Not illustrated Table 3 1 Spare Parts Notebook Major Components Item Description Spare Part Number ...

Page 76: ...Plastics Kit Components Table 3 2 Miscellaneous Plastics Kit Components Spare Part Number 345066 001 Item Description 1 Left and right display hinges 2 RTC battery 3 Mini PCI communications board shield 4 Bluetooth cover 5 Battery bezel 6 Hard drive cover 7 Notebook feet 4 Integrated smart card bezel Not illustrated ...

Page 77: ... Guide Illustrated Parts Catalog 3 4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Table 3 3 Miscellaneous Cable Kit Components Spare Part Number 345056 001 Item Description 1 Bluetooth cable 2 Modem cable ...

Page 78: ...evices Table 3 4 Mass Storage Devices Spare Part Number Information Item Description Spare Part Number 1 Hard drives includes hard drive bezel and frame 80 GB 5400 rpm 60 GB 5400 rpm 40 GB 5400 rpm all models all models all models 345632 001 345631 001 345630 001 60 GB 7200 rpm nw8000 only 345855 001 ...

Page 79: ...ve 24X Max CD ROM Drive 349242 001 349241 001 349243 001 349240 001 3 MultiBay devices 1 44 MB diskette drive 24X Max CD ROM Drive 8X Max Slim DVD R W and CD RW Combo Drive 4X Max Regular DVD R W and CD RW Combo Drive 135233 001 228746 001 251292 001 344256 001 Table 3 4 Mass Storage Devices Spare Part Number Information Continued Item Description Spare Part Number ...

Page 80: ...or Common Port Replicator 339096 001 339097 001 Power cords Australia Brazil Denmark Europe Middle East Africa Israel 246959 011 246959 201 246959 081 246959 021 246959 BB1 Italy Japan Korea Switzerland United Kingdom United States 246959 061 246959 291 246959 AD1 246959 AG1 246959 031 246959 001 Screw Kit includes the following screws refer to Appendix C Screw Listing for more information on scre...

Page 81: ...le East Africa 246959 031 3 wire power cord United Kingdom 246959 061 3 wire power cord Italy 246959 081 3 wire power cord Denmark 246959 201 3 wire power cord Brazil 246959 291 3 wire power cord Japan 246959 AD1 3 wire power cord Korea 246959 AG1 3 wire power cord Switzerland 246959 BB1 3 wire power cord Israel 251292 001 8X Max Slim DVD RW R and CD RW combo drive 319775 001 Intel Pentium M Bania...

Page 82: ...Port Replicator 339097 001 Simple Port Replicator 339742 291 802 11b W500 modem board for use in Japan mini PCI communications board 340165 001 Intel Pentium M Banias processor 1 7 GHz 341520 001 Keyboard including pointing stick United States 341520 031 Keyboard including pointing stick United Kingdom 341520 041 Keyboard including pointing stick Germany 341520 051 Keyboard including pointing stic...

Page 83: ...ncluding pointing stick Thailand 341520 291 Keyboard including pointing stick Japan 341520 A41 Keyboard including pointing stick European 341520 AB1 Keyboard including pointing stick Taiwan 341520 AD1 Keyboard including pointing stick Korea 341520 B31 Keyboard including pointing stick International 341520 B71 Keyboard including pointing stick Sweden Finland 341520 BA1 Keyboard including pointing s...

Page 84: ...001 Misc Plastics Kit 345067 001 Heat sink 345630 001 40 GB 5400 rpm hard drive 345631 001 60 GB 5400 rpm hard drive 345632 001 80 GB 5400 rpm hard drive 345640 001 802 11b wireless LAN ROW Wireless LAN card 345641 001 802 11b wireless LAN MOW Wireless LAN card 345855 001 60 GB 7200 rpm hard drive nw8000 only 345856 001 Trusted Platform Module TPM 345857 001 Intel Pentium M Dothan processor 1 8 GH...

Page 85: ...36 001 Intel Pentium M Dothan processor 1 5 GHz 360663 001 Battery pack 8 cell 4 8AHR 365438 001 60 GB 7200 rpm hard drive includes bezel and frame 368247 001 802 11b g modem board MOW mini PCI communications board 368248 001 802 11b g modem board ROW mini PCI communications board 373646 151 Keyboard including pointing stick Greece Bk 378539 151 Keyboard including pointing stick Greece 379336 001 ...

Page 86: ...er Phillips P0 screw driver Torx8 screw driver Torx7 pin bit screw driver Some computer models have two Torx7 with pin security screws M2 0 4 0 securing the Mini PCI communications board to the computer A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models Refer to Section 5 12 Mini PCI Communications Board for more information on removing Mini ...

Page 87: ...rts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors ÄCAUTION When servicing the notebook ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the notebook Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during ...

Page 88: ...tte or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive ...

Page 89: ...s the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a...

Page 90: ... parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing them from their containers Always be properly grounded when touching a sensitive component or assembly Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and ro...

Page 91: ...ve field service tools such as cutters screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces use only fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only a...

Page 92: ...workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Anti...

Page 93: ... across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V A product can be degraded by as littl...

Page 94: ... replacement procedures There are 62 screws in eight different sizes that must be removed replaced and loosened when servicing the notebook Make note of each screw size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw sizes locations and usage ...

Page 95: ...uide Removal and Replacement Procedures 5 1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts The serial number is located on the bottom of the notebook Serial Number Location ...

Page 96: ...paring the notebook for disassembly Battery pack Hard drive 0 1 to remove 4 screws and 2 alignment pins to disassemble 5 4 Notebook feet 0 5 5 MultiBay device 0 5 6 Bluetooth board 3 5 7 Integrated smart card 0 5 8 Optical drive 1 5 9 Keyboard 1 5 10 Memory expansion board 0 5 11 Modem board 2 5 12 Mini PCI communications board 2 5 13 Heat sink 5 5 14 Processor 0 5 15 LED switch cover 1 5 16 RTC b...

Page 97: ...intenance and Service Guide Removal and Replacement Procedures Section Description of Screws Removed 5 20 Speaker 6 5 21 TouchPad 3 5 22 Fan assembly 4 5 23 System board 4 Disassembly Sequence Chart Continued ...

Page 98: ...cedures 1 Save your work exit all applications and shut down the notebook If you are not sure whether the notebook is off or in hibernation briefly press the power button If your work returns to the screen save your work exit all applications and then shut down the notebook 2 Disconnect all external devices connected to the notebook 3 Disconnect the power cord ...

Page 99: ...down with the front facing you b Slide and hold the battery release latch 1 toward the back of the notebook c Use the notch in the battery pack to slide the battery pack to the right 2 d Remove the battery pack Removing the Battery Pack Spare Part Number Information Battery pack 8 cell 4 4 Wh Li Ion Battery pack 8 cell 4 8AHR 338669 001 360663 001 ...

Page 100: ...7 5 Remove the battery bezel by sliding it down and off of the battery pack The battery bezel is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel ...

Page 101: ...the hard drive cover to the left 2 d Swing the right edge of the hard drive cover up and to the left 3 The hard drive cover is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Hard Drive Cover Spare Part Number Information Hard drives includes hard drive bezel and frame 80 GB 5400 rpm 60 GB 5400 rpm 40 GB 5400 rpm 60 GB 7200 rpm all models all models all models ...

Page 102: ...ent Procedures Maintenance and Service Guide 5 9 e Use the Mylar tab 1 to slide the hard drive to the right 2 to disconnect it from the system board f Lift the hard drive straight up to remove it 3 Removing the Hard Drive ...

Page 103: ...hard drive to the hard drive frame h Use a 4 0 mm socket to remove the two M2 0 10 0 alignment pins 3 that secure the hard drive to the hard drive frame i Remove the hard drive 4 from the hard drive frame j Remove the hard drive connector 5 from the hard drive Disassembling the Hard Drive Reverse the above procedure to assemble and install the hard drive ...

Page 104: ...ervice Guide 5 11 5 4 Notebook Feet The notebook feet are adhesive backed rubber pads The feet are included in the Miscellaneous Plastics Kit spare part number 345066 001 The feet attach to the base enclosure as illustrated below Notebook Feet Locations ...

Page 105: ... the MultiBay release latch toward you 1 4 Use the notch in the MultiBay device to slide the device out of the MultiBay 2 5 Remove the MultiBay device Removing a MultiBay Device Reverse the above procedure to install a MultiBay device Spare Part Number Information 1 44 MB diskette drive 24X Max CD ROM Drive 8X Max DVD RW R and CD RW Combo Drive 24X Max DVD RW R and CD RW Combo Drive 135233 001 228...

Page 106: ...book upside down with the left side facing you 3 Remove the T8M2 0 6 0 screw 1 that secures the Bluetooth cover to the notebook 4 Lift the cover straight up to remove it 2 The Bluetooth cover is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Bluetooth Cover Spare Part Number Information Bluetooth board includes cable 348277 001 ...

Page 107: ... The Bluetooth cable is included with the Bluetooth board and is also included in the Miscellaneous Cables Kit spare part number 345056 001 6 Remove the two PM1 5 3 0 screws 3 that secure the Bluetooth board to the Bluetooth cover 7 Remove the board from the cover 4 Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board ...

Page 108: ... notebook for disassembly refer to Section 5 3 2 Remove any PC Card or spacer from the top PC Card slot 3 Using a flat bladed tool pry the smart card bezel off of the notebook 1 The bezel releases from the notebook with a small amount of force 4 Remove the bezel from the notebook 2 Removing the Smart Card Bezel Spare Part Number Information Integrated smart card 379336 001 ...

Page 109: ...n the Miscellaneous Plastics Kit spare part number 345066 001 5 Eject the smart card from the notebook using a flat bladed tool to press the small metal eject tab 1 to the left of the smart card 6 Remove the card from the slot 2 Removing the Smart Card Reverse the above procedure to install the integrated smart card ...

Page 110: ...ptical drive to the notebook 4 Insert a paper clip or similar tool into the optical drive release hole to open the optical drive tray 2 5 Use the optical drive tray to remove the optical drive 3 Removing the Optical Drive Reverse the above procedure to install the optical drive Spare Part Number Information 24X Max DVD RW R and CD RW Combo Drive 8X Max DVD ROM Drive 24X Max DVD CD RW Combo Drive 2...

Page 111: ...Greece Blk Hungary Iceland International Israel Italy Japan 341520 201 341520 221 341520 081 341520 A41 341520 051 341520 121 341520 041 378539 151 373646 151 341520 211 341520 DD1 341520 B31 341520 BB1 341520 061 341520 291 Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 341520 AD1 341520 161 341...

Page 112: ...Removal and Replacement Procedures Maintenance and Service Guide 5 19 3 Remove the T8M2 6 0 screw that secures the keyboard to the notebook Removing the Keyboard Screw ...

Page 113: ...s 4 Turn the notebook right side up with the front facing you 5 Open the notebook 6 Slide the four tabs 1 on the top edge of the keyboard toward you 7 Lift the rear edge of the keyboard up and swing it toward you 2 until it rests on the palm rest Releasing the Keyboard ...

Page 114: ...force ZIF connector 1 to which the pointing stick cable is attached and disconnect the cable 2 9 Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the cable 4 Disconnecting the Keyboard Cables 10 Remove the keyboard Reverse the above procedure to install the keyboard ...

Page 115: ...on 5 9 3 Spread the retaining tabs 1 that secure the memory expansion board to the socket The free end of the board rises 4 Pull the board away from the socket at a 45 degree angle 2 Removing a Memory Expansion Board Reverse the above procedure to install a memory expansion board Spare Part Number Information 1024 MB 1 0 GB 333 MHz 512 MB 333 MHz 256 MB 333 MHz 336579 001 336578 001 336577 001 ...

Page 116: ... refer to Section 5 3 2 Release the keyboard refer to Section 5 9 3 Remove the two T8M2 0 4 0 screws 1 that secure the modem board to the notebook 4 Lift up on the right side of the modem board 2 to disconnect the board from the system board Removing the Modem Board Screws Spare Part Number Information Modem board 325521 001 ...

Page 117: ...ll the modem board 5 12 Mini PCI Communications Board 1 Prepare the notebook for disassembly refer to Section 5 3 2 Release the keyboard refer to Section 5 9 Spare Part Number Information 802 11a b g LAN NIC 802 11b g LAN NIC 802 11b W500 modem board for use in Japan 802 11b wireless LAN MOW 802 11b wireless LAN ROW 802 11b g wireless modem MOW 802 11b g wireless modem ROW 325525 001 325526 001 33...

Page 118: ...equired to remove the Mini PCI communications board on these computer models 3 Remove the two T8M2 0 4 0 screws 1 that secure the Mini PCI communications board shield to the notebook 4 Lift up on the left side of the shield 2 and slide it to the left 3 to remove it The Mini PCI communications board shield is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Mini ...

Page 119: ...to which terminal 6 Spread the retaining tabs 2 that secure the Mini PCI communications board to the socket The free end of the board rises 7 Pull the board away from the socket at a 45 degree angle 3 Removing the Mini PCI Communications Board 8 Remove the Mini PCI communications board Reverse the above procedure to install the Mini PCI communications board ...

Page 120: ... the five T8M2 0 4 0 screws 1 that secure the heat sink to the notebook 4 Lift the front edge of the heat sink 2 to unseat the adhesive grip of the thermal grease on the processor 5 Swing the heat sink in a counterclockwise motion 3 until the back of the heat sink 4 clears the notebook Removing the Heat Sink 6 Remove the heat sink Spare Part Number Information Heat sink includes grease 345067 001 ...

Page 121: ...fully clean any thermal grease residue from the heat sink 1 and processor surfaces 2 each time you remove the heat sink Apply new thermal grease to both surfaces Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink ...

Page 122: ...lude grease Intel Pentium M Banias processor 1 7 GHz Intel Pentium M Banias processor 1 6 GHz Intel Pentium M Banias processor 1 5 GHz Intel Pentium M Banias processor 1 4 GHz Intel Pentium M Dothan processor 1 5 GHz Intel Pentium M Dothan processor 1 6 GHz Intel Pentium M Dothan processor 1 7 GHz Intel Pentium M Dothan processor 1 8 GHz Intel Pentium M Dothan processor 2 0 GHz 340165 001 319777 0...

Page 123: ...he processor locking screw one quarter turn counterclockwise 1 5 Remove the processor from the system board socket 2 Note that the gold triangle 3 on the processor should be aligned in the front left corner when you install the processor Removing the Processor Reverse the above procedure to install the processor ...

Page 124: ...r 1 Prepare the notebook for disassembly refer to Section 5 3 2 Turn the notebook upside down with the rear facing you 3 Remove the T8M2 0 6 0 screw that secures the LED switch cover to the notebook Removing the LED Switch Cover Screw Spare Part Number Information LED switch cover 345063 001 ...

Page 125: ...ebook right side up with the front facing you 5 Open the notebook 6 Lift the left 1 and right 2 sides of the LED switch cover to disengage the cover from the notebook 7 Remove the LED switch cover Removing the LED Switch Cover Reverse the above procedure to install the LED switch cover ...

Page 126: ...part number 345066 001 1 Prepare the notebook for disassembly refer to Section 5 3 2 Remove the LED switch cover refer to Section 5 15 3 Disconnect the RTC battery cable 1 from the system board 4 Slide the RTC battery out of the clips in the top cover 2 and remove the battery Removing the RTC Battery Reverse the above procedure to install the RTC battery ...

Page 127: ...move the LED switch cover refer to Section 5 15 3 Remove the PM3 5 3 0 screw 1 that secures the security card to the system board 4 Lift the security module straight up 2 to disconnect it from the system board Removing the TPM Security Module Reverse the above procedure to install the security card Spare Part Number Information Security Module TPM 345856 001 ...

Page 128: ...na cables from the Mini PCI wireless communications board refer to Section 5 12 4 Remove the LED switch cover refer to Section 5 15 5 Disconnect the display cable 1 from the system board 6 Remove the wireless antenna cables from the opening 2 and the clips 3 in the top cover Disconnecting the Display Cables Spare Part Number Information 15 0 inch UXGA TFT 15 0 inch SXGA TFT 15 0 inch XGA TFT 34506...

Page 129: ...dures 7 Position the notebook with the rear facing toward you 8 Remove the two T8M2 0 6 0 screws 1 that secure the display hinge covers to the notebook 9 Remove the two T8M2 0 6 0 screws 2 that secure the display assembly to the notebook Removing the Display Screws ...

Page 130: ...ght up 1 to remove it from the notebook 11 If necessary remove the display hinge covers 2 from the display assembly The display hinge covers are included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Display Assembly Reverse the above procedure to install the display assembly ...

Page 131: ...refer to Section 5 9 3 Remove the LED switch cover refer to Section 5 15 4 Remove the display assembly refer to Section 5 18 5 Turn the notebook upside down with the front facing you 6 Remove the 17 T8M2 0 6 0 screws that secure the top cover to the notebook Removing the Top Cover Screws Spare Part Number Information Top cover includes TouchPad and speaker 345061 001 ...

Page 132: ... notebook right side up with the front facing you 8 Remove the TM2 0 4 0 screw 1 near the fan that secures the top cover to the notebook 9 Lift the front edge of the top cover 2 until the speaker cable 3 TouchPad cable 4 and microphone cable 5 are accessible Releasing the Top Cover ...

Page 133: ...ect the speaker 1 and microphone cables 2 11 Release the ZIF connector 3 to which the TouchPad cable is attached and disconnect the TouchPad cable 4 from the system board Disconnecting the Top Cover Cables 12 Remove the top cover Reverse the above procedure to install the top cover ...

Page 134: ...lowing components Keyboard refer to Section 5 9 LED switch cover refer to Section 5 15 Display assembly refer to Section 5 18 Top cover refer to Section 5 19 2 Turn the top cover upside down with the rear facing you 3 Remove the five T8M2 0 4 0 screws 1 and one T8M2 0 6 0 screw 2 that secure the speaker to the top cover 4 Remove the speaker 3 from the top cover Removing the Speaker Reverse the abo...

Page 135: ... Section 5 3 and remove the following components Keyboard refer to Section 5 9 LED switch cover refer to Section 5 15 Display assembly refer to Section 5 18 Top cover refer to Section 5 19 Speaker refer to Section 5 20 2 Remove the three Torx T8M2 0 3 5 screws 1 that secure the TouchPad and bracket to the top cover 3 Lift the left side of the bracket 2 then slide the bracket to the left Removing t...

Page 136: ...e Guide 5 43 4 Remove the bracket 5 Remove the TouchPad 1 from the top cover 6 Release the ZIF connector 2 to which the TouchPad cable is attached and disconnect the cable 3 Removing the TouchPad Reverse the above procedure to install the TouchPad and bracket ...

Page 137: ...tebook for disassembly refer to Section 5 3 and remove the following components Keyboard refer to Section 5 9 Heat sink refer to Section 5 13 LED switch cover refer to Section 5 15 Display assembly refer to Section 5 18 Top cover refer to Section 5 19 Spare Part Number Information Fan assembly 345065 001 ...

Page 138: ... cable 1 3 Remove the T8M2 0 4 0 screw 2 that secures the fan assembly to the notebook 4 Remove the fan assembly 3 from the notebook 5 Remove the three PM1 5 4 0 screws 4 that secure the fan to the fan housing 6 Remove the fan 5 Removing the Fan Reverse the above procedure to install the fan ...

Page 139: ...eat sink refer to Section 5 13 Processor refer to Section 5 14 Real time clock battery refer to Section 5 16 Security card refer to Section 5 17 1 Prepare the notebook for disassembly refer to Section 5 3 and remove the following components Keyboard refer to Section 5 9 LED switch cover refer to Section 5 15 Display assembly refer to Section 5 18 Top cover refer to Section 5 19 Fan refer to Sectio...

Page 140: ...Removal and Replacement Procedures Maintenance and Service Guide 5 47 2 Remove the four T8M2 0 4 0 screws that secure the system board to the notebook Removing the System Board Screws ...

Page 141: ... the front right corner of the base enclosure out 1 to allow the system board to clear the base enclosure 4 Lift the front edge of the system board 2 until the board clears the base enclosure 5 Slide the system board toward you 3 to remove it from the notebook Removing the System Board ...

Page 142: ... 6 If necessary disconnect the modem cable from the system board and remove the cable The modem cable is included in the Miscellaneous Cables Kit spare part number 345056 001 Removing the Modem Cable Reverse the above procedure to install the modem cable and system board ...

Page 143: ...h main battery pack and MultiBay weight saver 2 95 kg 6 50 lb Stand alone power requirements Nominal operating voltage Li Ion Maximum operating power Peak operating power 14 4 VDC 60 0 W 65 0 W Temperature Operating not writing optical drive Nonoperating 10 C to 35 C 20 C to 60 C 50 F to 95 F 4 F to 140 F Relative humidity noncondensing Operating Nonoperating 10 to 90 5 to 90 38 7 C 101 6 F maximu...

Page 144: ... 14 7 to 4 4 psia 0 to 3 048 m 0 to 9 144 m 0 to 10 000 ft 0 to 30 000 ft Shock Operating Nonoperating 40 g 2 ms half sine 240 g 2 ms half sine Applicable product safety standards specify thermal limits for plastic surfaces The notebook operates well within this range of temperatures Table 6 1 Notebook Continued ...

Page 145: ... cm 38 1 cm 11 8 in 9 0 in 15 0 in Number of colors Up to 16 8 million Contrast ratio 250 1 Brightness 140 nits typical Pixel resolution Pitch Format Configuration 0 191 0 191 mm 1680 1200 RGB vertical stripe Backlight Edge lit Character display 80 25 Total power consumption 6 5 W Viewing angle 85 horizontal 15 35 vertical typical ...

Page 146: ... cm 38 1 cm 11 8 in 9 0 in 15 0 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch Format Configuration 0 218 0 218 mm 1400 1050 RGB vertical stripe Backlight Edge lit Character display 80 25 Total power consumption 5 75 W Viewing angle 35 horizontal 15 35 vertical typical ...

Page 147: ... cm 38 1 cm 11 8 in 9 0 in 15 0 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch Format Configuration 0 264 0 264 mm 1280 800 RGB vertical stripe Backlight Edge lit Character display 80 25 Total power consumption 5 75 W Viewing angle 35 horizontal 15 35 vertical typical ...

Page 148: ...ATA security 100 MB s ATA security Seek times typical read including setting Single track Average Maximum 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms Logical blocks2 156 280 320 117 210 240 78 140 160 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 5 C to 55 C 41 F to 131 F 5 C to 55 C 41 F to 131 F 1 1 GB 1 073 741 824 bytes 2 Actual drive s...

Page 149: ...AC RMS 1 6 A RMS 47 to 63 Hz AC 4 50 kV Table 6 7 6 cell Li Ion Battery Pack Dimensions Height Width Depth Weight 2 3 cm 6 3 cm 20 7 cm 0 39 kg 0 90 in 2 48 in 8 15 in 0 86 lb Energy Voltage Amp hour capacity Watt hour capacity 11 1 V 3 96 Ah 40 Wh Temperature Operating Nonoperating 5 C to 45 C 20 C to 60 C 41 F to 113 F 4 F to 140 F Recharge time System in Standby mode System on depending on syst...

Page 150: ...meter 1 5 cm 0 59 in Disc diameter Standard disc Mini disc 12 cm 8 cm 4 72 in 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time Random Full stroke 150 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate CD R 24X CD RW 10X CD ROM 24X DVD 8X Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD rate 1 500 KB s 150 KB s at 1X CD rate 3 600 KB s 150...

Page 151: ...r 1 5 cm 0 59 in Disc diameter Standard disc Mini disc 12 cm 8 cm 4 72 in 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time Random Full stroke 150 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate CD R 24X CD RW 10X CD ROM 24X DVD 8X Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD rate 1 500 KB s 150 KB s at 1X CD rate 3 600 KB s 150 KB ...

Page 152: ...r 1 5 cm 0 59 in Disc diameter Standard disc Mini disc 12 cm 8 cm 4 72 in 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time Random DVD media Full stroke DVD media Random CD media Full stroke CD media 150 ms 225 ms 110 ms 200 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB s Data transfer rate Max 24X CD Max 8X DVD Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD r...

Page 153: ...D single multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc Mini disc 12 cm 8 cm 4 72 in 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 1 6 µm Access time Random Full stroke 150 ms 300 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate Sustained 16X Variable Multiword DMA mode 2 2 400 KB s 1 500 to 3 600 KB s 10X to 24X 16 6 MB ...

Page 154: ...MA0 Available for audio DMA1 Entertainment audio default alternate DMA0 DMA3 none DMA2 Diskette drive DMA3 ECP parallel port LPT1 default alternate DMA0 none DMA4 DMA controller cascading not available DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 ...

Page 155: ...IRQ8 RTC IRQ9 Assigned by operating system IRQ10 Assigned by operating system IRQ11 Assigned by operating system IRQ12 Internal point stick or external mouse IRQ13 Infrared IRQ14 Primary IDE interface IRQ15 Secondary IDE interface PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Default configuration audio possible con...

Page 156: ...pt controller 1 022 024 Opti chipset configuration registers 025 03F Unused 02E 02F 87334 Super I O configuration for CPU 040 05F Counter timer registers 044 05F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 NMI enable RTC 072 07F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 09F Unused 0A0 0A1 Interrupt controller 2 ...

Page 157: ... clear reset 0F2 0FF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1F0 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port Table 6 14 System I O Addresses Continued ...

Page 158: ...allel port LPT1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 Table 6 14 S...

Page 159: ...Maintenance and Service Guide A 1 A Connector Pin Assignments Table A 1 RJ 45 Network Interface Pin Signal Pin Signal 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused ...

Page 160: ...nector Pin Assignments Table A 2 RJ 11 Modem Pin Signal Pin Signal 1 TX ISDN modem 4 Ring modem 2 TX ISDN modem 5 RX ISDN modem 3 Tip modem 6 RX ISDN modem Table A 3 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground ...

Page 161: ...ance Intensity 2 Ground C 4 C Chrominance Color Table A 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog 1 2 4 3 ...

Page 162: ...A 4 Maintenance and Service Guide Connector Pin Assignments Table A 6 Audio Line Out Pin Signal 1 Ground 2 Left audio out 3 Right audio out Table A 7 Microphone Pin Signal Pin Signal 1 Audio in 2 Ground ...

Page 163: ...l 1 Strobe 14 Auto linefeed 2 Data bit 0 15 Error 3 Data bit 1 16 Initialize paper 4 Data bit 2 17 Select in 5 Data bit 3 18 Ground 6 Data bit 4 19 Ground 7 Data bit 5 20 Ground 8 Data bit 6 21 5VS 9 Data bit 7 22 PTF 10 Acknowledge 23 EXTFDD_VCC 5V 11 Busy 24 Ground 12 Paper end 25 Ground 13 Select ...

Page 164: ...ervice Guide Connector Pin Assignments Table A 9 Serial Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receive data 7 Ready to send 3 Transmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5 Ground ...

Page 165: ...0 to 120 or 220 to 240 V AC The power cord included with the notebook meets the requirements for use in the country where the equipment is purchased Power cords for use in other countries must meet the requirements of the country where the notebook is used For more information on power cord requirements contact an HP authorized reseller or service provider ...

Page 166: ...be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used The power cord must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for matin...

Page 167: ...ductor Power Cord Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 ...

Page 168: ...PT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm2 conductor size The wall plug must be a t...

Page 169: ...e C 1 C Screw Listing This appendix provides specification and reference information for the screws used in the notebook All screws listed in this appendix are available in the Miscellaneous Screw Kit spare part number 345057 001 ...

Page 170: ...in Section 5 3 mm Table C 2 Phillips PM3 0 3 5 Screw Color Qty Length Thread Head Width Silver 2 3 5 mm 3 0 mm 4 5 mm Where used 2 Two screws that secure the hard drive to the hard drive frame documented in Section 5 3 mm Table C 3 M2 0 10 0 Alignment Pin Color Qty Length Thread Head Width Silver 2 10 0 mm 2 0 mm 4 0 mm Where used 3 Two alignment pins that secure the hard drive to the hard drive f...

Page 171: ...Screw Listing Maintenance and Service Guide C 3 Torx T5M2 5 4 0 Screw Phillips PM3 0 3 5 Screw and M2 0 10 0 Alignment Pin Locations ...

Page 172: ...n Section 5 3 2 One screw that secures the Bluetooth cover to the notebook documented in Section 5 6 3 One screw that secures the optical drive to the notebook documented in Section 5 8 4 One screw that secures the keyboard to the notebook documented in Section 5 9 5 One screw that secures the LED switch cover to the notebook documented in Section 5 15 6 Four screws that secure the display assembl...

Page 173: ...e C 5 Torx T8M2 0 6 0 Screw Locations Table C 4 Torx T8M2 0 6 0 Screw Continued Color Qty Length Thread Head Width Black 27 6 0 mm 2 0 mm 5 0 mm Where used Seventeen screws that secure the top cover to the notebook documented in Section 5 19 mm ...

Page 174: ...w Listing Torx T8M2 0 6 0 Screw Location Table C 4 Torx T8M2 0 6 0 Screw Continued Color Qty Length Thread Head Width Black 27 6 0 mm 2 0 mm 5 0 mm Where used One screw that secures the speaker to the top cover documented in Section 5 20 mm ...

Page 175: ... C 7 Phillips PM1 5 3 0 Screw Locations Table C 5 Phillips PM1 5 3 0 Screw Color Qty Length Thread Head Width Black 3 3 0 mm 1 5 mm 3 0 mm Where used Two screws that secure the Bluetooth board to the Bluetooth cover documented in Section 5 6 mm ...

Page 176: ...Listing Phillips PM3 5 3 0 Screw Location Table C 6 Phillips PM3 5 3 0 Screw Color Qty Length Thread Head Width Black 3 3 0 mm 1 5 mm 3 5 mm Where used One screw that secures the security card to the system board documented in Section 5 17 mm ...

Page 177: ...e used 1 Two screws that secure the modem board to the system board documented in Section 5 11 2 Two screws that secure the Mini PCI communications board and shield to the system board documented in Section 5 12 3 Five screws that secure the heat sink to the system board documented in Section 5 13 4 One screw that secures the top cover to the notebook documented in Section 5 19 mm ...

Page 178: ... Listing Torx T8M2 0 4 0 Screw Locations Table C 7 Torx T8M2 0 4 0 Screw Continued Color Qty Length Thread Head Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used Five screws that secure the speaker to the top cover documented in Section 5 20 mm ...

Page 179: ...de C 11 Torx T8M2 0 4 0 Screw Location Table C 7 Torx T8M2 0 4 0 Screw Continued Color Qty Length Thread Head Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used One screw that secures the fan assembly to the notebook documented in Section 5 22 mm ...

Page 180: ...isting Torx T8M2 0 4 0 Screw Locations Table C 7 Torx T8M2 0 4 0 Screw Continued Color Qty Length Thread Head Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used Four screws that secure the system board to the notebook documented in Section 5 23 mm ...

Page 181: ...e C 13 Torx T8M2 0 3 5 Screw Locations Table C 8 Torx T8M2 0 3 5 Screw Color Qty Length Thread Head Width Silver 3 3 5 mm 2 0 mm 5 0 mm Where used Three screws that secure the TouchPad and bracket to the top cover documented in Section 5 21 mm ...

Page 182: ...rew Listing Phillips PM1 5 4 0 Screw Locations Table C 9 Phillips PM1 5 4 0 Screw Color Qty Length Thread Head Width Black 3 4 0 mm 1 5 mm 3 0 mm Where used Three screws that secure the fan to the fan housing documented in Section 5 22 mm ...

Page 183: ...lease latch 1 30 removal 5 6 spare part number 3 7 5 6 specifications 6 7 Bluetooth board removal 5 13 spare part number 3 7 5 13 Bluetooth cable illustrated 3 10 removal 5 14 Bluetooth compartment 1 30 Bluetooth cover removal 5 13 bottom components 1 29 C cables service considerations 4 2 caps lock key 1 24 caps lock light 1 26 carrying case spare part numbers 3 13 CD ROM Drive illustrated 3 11 s...

Page 184: ...rview 1 31 diagnostics configuration information 2 7 test information 2 8 Diagnostics for Windows 2 2 2 7 disassembly sequence chart 5 3 diskette drive OS loading problems 2 23 spare part number 3 7 5 12 display assembly illustrated 3 2 removal 5 35 spare part numbers 3 3 5 35 specifications 6 3 6 4 6 5 display lid switch 1 26 display release latch 1 19 DMA specifications 6 12 docking connector 1 ...

Page 185: ... 10 illustrated 3 11 location 1 30 OS loading problems 2 20 removal 5 8 spare part numbers 3 7 3 11 5 8 specifications 6 6 hard drive cover removal 5 8 heat sink removal 5 27 spare part number 3 5 5 27 hinge cover removal 5 37 I I O address specifications 6 14 infrared port 1 19 integrated smart card removal 5 15 spare part number 3 5 5 15 internal keypad 1 24 interrupt specifications 6 13 K keybo...

Page 186: ... 2 modem board illustrated 3 4 3 6 removal 5 23 spare part number 3 5 5 23 modem cable illustrated 3 10 removal 5 49 modem jack location 1 19 pin assignments A 2 modem troubleshooting 2 30 monitor connector location 1 22 pin assignments A 3 MultiBay 1 19 1 28 1 30 MultiBay devices illustrated 3 12 removal 5 12 spare part numbers 3 7 3 12 5 12 mute button 1 19 N network jack pin assignments A 1 net...

Page 187: ...trated 3 4 3 6 removal 5 29 spare part numbers 3 5 5 29 Q Quick Launch buttons 1 26 R real time clock battery illustrated 3 9 removal 5 33 rear components 1 20 release latch 1 30 removal preliminaries 4 1 procedures 5 1 replacement preliminaries 4 1 procedures 5 1 right side components 1 18 RJ 11 telephone jack location 1 19 pin assignments A 2 RJ 45 network jack location 1 22 pin assignments A 1 ...

Page 188: ...ector location 1 22 pin assignments A 3 system board illustrated 3 4 3 6 removal 5 46 spare part numbers 3 5 5 46 T tools required 4 1 top components 1 25 1 27 top cover illustrated 3 2 removal 5 38 spare part number 3 3 5 38 TouchPad buttons 1 28 location 1 28 removal 5 42 TPM removal 5 34 spare part number 3 5 3 17 5 34 transporting precautions 4 5 troubleshooting audio 2 25 Computer Setup 2 2 D...

Page 189: ...x 7 U Universal Serial Bus USB connector location 1 21 pin assignments A 2 V vent 1 22 1 26 video troubleshooting 2 16 volume control buttons 1 19 W Windows logo key location 1 24 wireless LAN spare part numbers 3 7 wireless on off light 1 28 ...

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Summary of Contents for Compaq nc8000

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HP Compaq nc8000, Maintenance And Service Manual

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Summary of Contents for Compaq nc8000

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