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Getting Started Guide
Chapter 4: Troubleshooting
■
Microsoft
®
Certificate of Authenticity—Contains the Windows Product Key. You may
need the Product Key to update or troubleshoot the operating system. This certificate is
affixed to the bottom of the computer.
■
Regulatory label—Provides regulatory information about the computer. The regulatory
label is affixed inside the battery bay.
■
Wireless certification label or labels (select models only)—Provide information about
optional wireless devices and the approval markings of some of the countries or regions
in which the devices have been approved for use. If your computer model includes one
or more wireless devices, one or more certification labels are included with your
computer. You may need this information when traveling internationally. Wireless
certification labels are affixed to the bottom of the computer.
■
SIM (subscriber identity module) Card label (select models only)—Provides the ICCID
(Integrated Circuit Card Identifier) of the SIM Card. This label is located inside the
battery bay.
■
Mobile Broadband Module serial number label (select models only)—Provides the
MEID (Mobile Equipment Identifier) and IMEI (International Mobile Equipment
Identity) number of the device. This label is located on the bottom of the computer.
If you experience computer problems, perform these troubleshooting steps in the order
provided until the problem is resolved:
■
Refer to “Quick troubleshooting,” the next section in this chapter.
■
Access Web site links and additional information about the computer through Help and
Support. Select
Start
>
Help and Support
.
✎
Although many checkup and repair tools require an Internet connection, other
tools, like Help and Support, can help you fix a problem when the computer
is offline.
Troubleshooting resources
