HP Compaq dx2040 Service & Reference Manual Download

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Service Reference Guide

HP Compaq dx2040 Business PC

Summary of Contents for Compaq dx2040

Page 1: ...Service Reference Guide HP Compaq dx2040 Business PC ...

Page 2: ...ccompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...Setup System Information 6 Computer Setup Main 7 Computer Setup Advanced 9 Computer Setup Boot 10 Computer Setup PC Health 11 Computer Setup Exit 12 Recovering the Configuration Settings 12 Backing Up the CMOS 12 Restoring the CMOS 12 3 Computer Diagnostic Features HP Insight Diagnostics 13 Accessing HP Insight Diagnostics 13 Survey Tab 14 Diagnose Tab 14 Test Tab 15 Status Tab 16 Log Tab 17 Help ...

Page 6: ...nded Materials and Equipment 24 Operating Guidelines 25 Routine Care 26 General Cleaning Safety Precautions 26 Cleaning the Computer Case 26 Cleaning the Keyboard 26 Cleaning the Monitor 27 Cleaning the Mouse 27 Service Considerations 27 Power Supply Fan 27 Tools and Software Requirements 27 Screws 28 Cables and Connectors 28 Hard Drives 28 Lithium Coin Cell Battery 29 6 Removal and Replacement Pr...

Page 7: ...tem Board 53 Rear I O Panel 54 Battery 54 Type 1 Battery Holder 55 Type 2 Battery Holder 55 Type 3 Battery Holder 56 Power Supply 57 Installing a Security Lock 58 Cable Lock 58 Padlock 59 Appendix A Connector Pin Assignments Keyboard 60 Mouse 60 Ethernet RJ 45 61 Serial Interface Powered and Non Powered 61 USB 61 Microphone 62 Headphone 62 Line in Audio 62 Line out Audio 62 Monitor 63 24 Pin Power...

Page 8: ...ting Safety and Comfort 69 Before You Call for Technical Support 69 Helpful Hints 70 Solving General Problems 72 Solving Hardware Installation Problems 75 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 76 Contacting Customer Support 77 Appendix D Specifications Index 80 viii ...

Page 9: ... instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the...

Page 10: ... monitor model refresh rates screen resolution color settings font sizes and power management settings To do so right click on the Windows Desktop then click Personalize in Windows Vista or Properties in Windows XP to change display settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor HP Backu...

Page 11: ...ecovery Manager Manual NOTE You can order a Recovery Disc Set from HP by calling the HP support center Go to the following Web site select your region and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region http welcome hp com country us en wwcontact_us html HP Backup and Recovery Manager 3 ...

Page 12: ...erial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Enable or disable legacy diskette write ability when supported by hardware Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete...

Page 13: ...o the previous values To load optimized default values press the F7 key CAUTION Do NOT turn the computer power OFF while the ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 2 1 Computer Setup F10 Utility Main Menu Heading Table System Information Computer Setup System Information ...

Page 14: ...omputer Setup System Information Option Description Product Name view only SKU Number view only Processor Type view only Processor Speed view only System ROM view only Cache Size view only Memory Size view only Integrated MAC view only UUID view only System Serial view only Asset Tracking Number view only 6 Chapter 2 Computer Setup F10 Utility ...

Page 15: ... PATA Channel 0 Slave For each if PATA HDD is used allows you to run HDD self test for selected channel SMART Status Check HDD Short Self Test HDD Extended Self Test auto detect HDD size and head set PATA Ch 0 Master Slave device details on selected channel to None Auto Manual set access mode on selected channel to CHS Cylinder Head Sector LBA Logical Block Addressing Large Auto view Firmware Capa...

Page 16: ...size and head set extended IDE drive on selected channel to None Auto set access mode on selected channel to Large Auto view Firmware Capacity Cylinder Head Precomp Landing Zone Sector Onboard FDC Controller Disables enables the floppy disk controller Drive A Allows you to set Drive A to None 1 44M 3 5 in Table 2 3 Computer Setup Main continued 8 Chapter 2 Computer Setup F10 Utility ...

Page 17: ...lect the primary display device PCI Slot OnChipVGA PCIEx VGA Share Memory Size Allows you to select the onboard VGA memory size Disabled 64MB 128MB 256MB Direct Frame Buffer Disables enables direct frame buffer Onboard Audio Allows you to set the onboard audio to Auto Disabled USB Legacy Support Disables enables USB legacy support function USB keyboard USB mouse and USB flash media OnChip USB Cont...

Page 18: ...wer Loss Allows you to select system power loss behavior Off On Last State Wake on PCI Device from S5 Disables enables waking up from S5 by PCI device RTC Alarm Resume Disables enables RTC real time clock alarm Date of Month If RTC Alarm Resume is enabled allows you to select the day of the month for resumption of RTC alarm Set to 0 for every day Resume Time hh mm ss If RTC Alarm Resume is enabled...

Page 19: ...h attached optical drives including USB ODD are checked for a bootable operating system image Network Boot Seq Allows you to specify the order in which network devices including UP NIC cards are checked for a bootable operating system image First Boot Device Second Boot Device Third Boot Device Fourth Boot Device Allows you to specify which devices will boot first second third and fourth or to dis...

Page 20: ...he Software Driver Downloads for your specific model Download the firmware files into a folder on a removable storage device It is recommended that you save any modified computer configuration settings to a diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the diskette or device for possible future use Backing Up the CMOS 1 Make s...

Page 21: ...l but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics You must boot to the Documentation and Diagnostics DVD as described in the steps...

Page 22: ...e computer Memory Shows information about all memory in the computer This includes memory slots on the system board and any memory modules installed Miscellaneous Shows HP Insight Diagnostics version information computer configuration memory CMOS information system board data and system management BIOS data Storage Shows information about storage media connected to the computer This list includes ...

Page 23: ...health of a logical volume NOTE Smart Array Drive Diagnosis has the unique capability of identifying multiple disk drives in a single volume that are functioning normally but should be replaced To diagnose a logical volume 1 Click the Diagnose tab 2 Under Smart Array Drive Diagnosis click to expand Storage 3 Select the logical volumes to diagnose and click the Diagnose button 4 The test status of ...

Page 24: ...ices 6 Click the Begin Testing button at the bottom right corner of the screen to start the test The Status tab which allows you to monitor the progress of the test is automatically displayed during the testing process When the test is complete the Status tab shows whether the device passed or failed 7 If errors are found go to the Log tab and click the Error Log to display more detailed informati...

Page 25: ...onents tab The HP Insight Diagnostics tab contains help topics and includes search and index features The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem To find an error code description quickly enter the cod...

Page 26: ... Downloads link 3 Enter your product number for example dx2810 in the text box and press the Enter key 4 Select your specific computer model 5 Select your OS 6 Click the Diagnostic link 7 Click HP Insight Diagnostics Offline Edition 8 Select a language and click Download NOTE The download includes instructions on how to create the bootable CD Protecting the Software To protect software from loss o...

Page 27: ...ecovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard For more information on using...

Page 28: ...le to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive See SATA Data and Power on page 64 for the pinout information SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in dr...

Page 29: ...ake use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size F...

Page 30: ... Chassis Designations The following subsection illustrates the dx2040 chassis design Microtower MT Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appea...

Page 31: ... then multi packaged inside plastic tubes trays or Styrofoam NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact...

Page 32: ...ovide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment U...

Page 33: ...keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of...

Page 34: ...bborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautio...

Page 35: ...the mouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 26 Service Considerations Listed below are some of the considerat...

Page 36: ... snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be ...

Page 37: ...There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recyc...

Page 38: ... verify that all components operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 6 1 Serial Number and Product ID Location 30 Chapter ...

Page 39: ...ive AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outlet and then from the computer 6 Disconnect all peripheral device cables from the computer NOTE During disassembly label each cable as you remove it noting its position a...

Page 40: ... screws that secure the access panel to the computer chassis 1 3 Slide the access panel back about 1 25 cm 1 2 inch and then lift it away from and off the unit 2 Figure 6 2 Removing the Computer Access Panel To replace the access panel reverse the removal steps 32 Chapter 6 Removal and Replacement Procedures ...

Page 41: ...e access panel Access Panel on page 32 3 Pull outward on all three tabs on the left side of the bezel 1 then rotate the bezel off the chassis 2 beginning with the left side then the right side Figure 6 3 Removing the Front Bezel To reinstall the front bezel reverse the removal procedure Front Bezel 33 ...

Page 42: ...el Front Bezel on page 33 5 25 inch Drive Bezel Blank While facing the inside of the front bezel press the two retaining tabs on the right toward the outer edge of the bezel 1 and pull the bezel blank inward 2 to remove it Figure 6 4 Removing a 5 25 Bezel Blank To install a bezel blank reverse the removal procedure 34 Chapter 6 Removal and Replacement Procedures ...

Page 43: ...d on the retaining tabs on each side of the bezel blank 1 and pull the bezel blank inward to remove it 2 Figure 6 5 Removing a 3 5 Bezel Blank NOTE To install a 3 5 inch bezel blank press the blank inward from the inside of the front bezel so that it snaps into place Bezel Blanks 35 ...

Page 44: ...memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported NOTE The system will not start if you install unsupported DIMMs Installing Memory Modules CAUTION The memory module sockets have gold metal contacts When upgrading the memory it is important to use memory modules with gold metal contacts to prevent...

Page 45: ...s Figure 6 6 Installing a DIMM NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 for any additional modules that you want to install To reassemble the compu...

Page 46: ...6 expansion slot 1 Prepare the computer for disassembly Preparation for Disassembly on page 31 2 Remove the access panel Access Panel on page 32 3 On the rear panel of the computer remove the screw that secures the slot cover lock in place 1 and slide the slot cover lock up and away from the slots to remove it from the computer 2 Figure 6 7 Releasing the Slot Cover Lock 38 Chapter 6 Removal and Re...

Page 47: ...ld on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing Figure 6 8 Removing an Expansion Slot Cover Removable Shield Expansion Card Type Top shield PCI Express x16 Second shield PCI Express x1 Third shield PCI Bottom shield PCI Expansion Cards 39 ...

Page 48: ...in the expansion card slot 6 While holding the expansion card bracket against the chassis slide the slot cover lock down toward the expansion card brackets and slot covers to secure them in place then replace the screw that secures the slot cover lock 7 Connect external cables to the installed card if needed Connect internal cables to the system board if needed NOTE To remove an expansion card rev...

Page 49: ...d can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow the...

Page 50: ...ower on button black JFP1 Front I O USB white FRNT USB Speaker white SPKR Front audio yellow FRNT AUD Second Serial Port black COMB Media Card Reader black MEDIA Chassis fan white CHFAN1 Primary IDE connector blue PRIMARY Power Connectors Connector Number To Adapter Required P1 Main power connector 20 pin No P2 Optical drive Yes P4 Hard drive Yes P7 CPU power connector 4 pin No 42 Chapter 6 Remova...

Page 51: ...e Positions Figure 6 10 Drive Positions 1 External 5 25 inch half height optical drive bay 2 External 5 25 inch half height option drive bay 3 External 3 5 inch option drive bay media card reader shown 1 4 Internal 3 5 inch bay for optional secondary hard drive 5 Internal 3 5 inch bay for primary hard drive 1 The external 3 5 inch option drive bay accommodates a diskette drive or a media card read...

Page 52: ... Board Connector System Board Label Color 1 PCI Express x16 PCIex16 white 2 PCI Express x1 PCIex1 black 3 PCI PCI white 4 Media Card Reader MEDIA black 5 Primary Memory DIMM DIMM1 white 6 Secondary Memory DIMM DIMM2 black 7 Diskette Drive FLPY black 8 Optical Drive or Secondary Hard Drive SATA1 white 9 Primary Hard Drive SATA0 dark blue 44 Chapter 6 Removal and Replacement Procedures ...

Page 53: ...ew on the front right side of a new drive The guide screw helps secure the drive in place NOTE Be sure to install a black M3 guide screw on the front right side of the optical drive There are a total of eight extra guide retainer screws on the front of the chassis behind the bezel Four have 6 32 standard threads and four have M3 metric threads Standard screws are used for hard drives and have a si...

Page 54: ...3 5 Device Media Card Reader Shown To install a drive reverse the removal procedure Refer to the following table for proper retainer and guide screw locations Device Retainer Screws Guide Screws Diskette Drive 2 labeled FDD on chassis 1 front left side of drive Media Card Reader 2 labeled CR on chassis none NOTE On diskette drives be sure to install a black M3 guide screw on the front left side of...

Page 55: ...the Recovery Disc Set 1 Prepare the computer for disassembly Preparation for Disassembly on page 31 2 Remove the access panel Access Panel on page 32 3 Remove the front bezel Front Bezel on page 33 4 Disconnect the power and data cables from the back of the hard drive 5 Remove the four retainer screws that secure the drive to the bay 1 then slide the drive back and out of the bay 2 Figure 6 14 Rem...

Page 56: ...sis 6 Unplug the two cables from the system board 7 Position the computer on its side with the front toward you 8 Remove the screw 1 that secures the housing to the chassis and then rotate the housing toward the top of the chassis 2 and pull the assembly out of the chassis while guiding the cables through the hole in the chassis To install the housing assembly reverse the removal procedures Plug t...

Page 57: ...les from the system board 6 Free the braided cables from the cable tie that is attached to the chassis 7 Position the computer on its side with front toward you 8 Press down on the tab on the switch holder 1 rotate the switch holder downward 2 and then pull it away from the chassis while guiding the wires through the hole in the chassis To install the power switch assembly reverse the removal proc...

Page 58: ...th the front toward you 3 Remove the front bezel Front Bezel on page 33 4 Remove the screw that secures the speaker to the inside of the chassis 5 Position the computer on its side with the rear toward you 6 Disconnect the speaker cable from the system board 7 Free the cable from the cable tie that is attached to the chassis 50 Chapter 6 Removal and Replacement Procedures ...

Page 59: ... of the chassis toward the right with the chassis on its side and out of the retaining clips and then lift the speaker out of the chassis To install the speaker reverse the removal procedure Plug the cable into the white connector labeled SPKR Speaker 51 ...

Page 60: ...its side with the rear toward you 4 Disconnect the cable that connects the system fan to the system board 5 Remove the two Torx screws that secure the fan to the chassis and then remove the fan from the chassis To install the fan reverse the removal procedures Plug the cable into the white connector labeled CHFAN1 52 Chapter 6 Removal and Replacement Procedures ...

Page 61: ... on page 52 6 Disconnect all cables from the system board 7 Remove the eight screws that secure the system board to the chassis 8 Slide the system board toward the front of the chassis and then lift it up and out of the chassis To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS NOTE After install...

Page 62: ... only used when the computer is NOT connected to AC power WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or d...

Page 63: ... battery and battery holder on the system board Type 1 Battery Holder 1 Lift the battery out of its holder 2 Slide the replacement battery into position positive side up 3 The battery holder automatically secures the battery in the proper position 4 Replace the computer access panel 5 Plug in the computer and turn on power to the computer 6 Reset the date and time your passwords and any special sy...

Page 64: ...Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 56 C...

Page 65: ...power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 31 2 Remove the access panel Access Panel on page 32 3 Place the chassis on its side with the rear toward you 4 Disconnect all power cables from the mass storage devices and from the system board 5 Remove the four screws tha...

Page 66: ...ps on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 6 15 Installing a Cable Lock 58 Chapter 6 Removal and Replacement Procedures ...

Page 67: ...Padlock Figure 6 16 Installing a Padlock Installing a Security Lock 59 ...

Page 68: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 60 Appendix A Connector Pin Assignments ...

Page 69: ...sed Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Ethernet RJ 45 61 ...

Page 70: ... Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 62 Appendix A Connector Pin Assignments ...

Page 71: ...ta 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GND open 5V 5V 5V GND Monitor 63 ...

Page 72: ...r Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 64 Appendix A Connector Pin Assignments ...

Page 73: ...SVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GN...

Page 74: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 75: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 76: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 77: ...ies of beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 76 to interpret the codes If the screen is blank plug the monitor into a different video port on the computer if one is available Or change out the monitor with a monitor that you know is functioning properly If you are wo...

Page 78: ...onitor are plugged into a working electrical outlet Check to see that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check to see that the computer is turned on and the power light is on Check to see that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim ...

Page 79: ...he source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power c...

Page 80: ...bles The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure that computer air vents are not blocked and the internal fan is running 3 Contact an HP authorized reseller or service provider Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not...

Page 81: ...monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserve...

Page 82: ...k the mouse button and if set type your password Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data You are using a fixed sync monitor and it will not sync at the resolution chosen Be su...

Page 83: ... are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot...

Page 84: ...ss any key or move the mouse to wake the computer CPU fan is weak RPM 1000 or not turning A warning message is displayed along with a series of long beeps for five seconds then the system shuts down 2 Processor thermal protection activated A fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked ...

Page 85: ...is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2...

Page 86: ...ange is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Maximum standard PS Typical idle standard PS 313 91703 BTU hr 246 01541 BTU hr 79 1016 K Cal hr 61 99158 K Cal hr Powe...

Page 87: ...rected power supply The power factor correction is present in the 230V operating mode only This allows the system to pass the CE mark requirements for use in the countries of the European Union This supply requires the use of an input voltage range select switch Table D 1 Specifications continued 79 ...

Page 88: ...s system board 44 drive positions 43 drives removal and replacement 43 E electrostatic discharge ESD preventing damage 23 ethernet RJ 45 pin assignments 61 expansion cards removal and replacement 38 expansion slot cover removing 39 F fan power supply 27 removal and replacement 52 front bezel removal and replacement 33 front I O device removal and replacement 48 G grounding methods 24 H hard drive ...

Page 89: ...7 5 25 inch optical drive 45 diskette drive 46 expansion slot cover 39 media card reader 46 S safety precautions cleaning 26 SATA connectors on system board 20 data cable pinouts 20 hard drive characteristics 20 pin assignments 64 screws correct size 28 SDRAM synchronous dynamic random access memory 36 security cable lock 58 padlock 59 serial interface pin assignments 61 serial number location 30 ...

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