HP Colorado 5GB Installation Manual Download Page 45 | Manualshive

Page: 45 / 48

background image

45

Customer Support
Services

Support for Colorado Backup by Computer Associates
Software

For questions about installing or using the Colorado Backup software:

World Wide Web

. . . . . . . . . . . . .http://www.cheyenne.com/Colorado/

Bulletin board (8,N,1,F, 1200-28.8K baud)

USA. . . . 516-465-3900

Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +33 (1)39 23 18 60

CompuServe

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GO CHEYENNE

InfoFax Faxback Service

USA number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516-465-5979
(Outside of North America, you must use a fax machine’s telephone)

Telephone (free for first 90 days)

USA (M-F, 9am-8pm Eastern Standard Time)

Technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516-465-6600
Sales and dealer referral . . . . . . . . . . . . . . . . . . . . . . . . 800-424-3936

Europe

Germany. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  069 92 03 21 80
Holland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020 243 88 84
Italy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  02 26 41 47 42
Spain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 375 33 47
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01 49 93 90 34
United Kingdom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  0990 239 606

Asia

Japan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 081-33222-3760
Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 334-7611
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61-02-9937-0800
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .886-2-545-5611

Cheyenne provides free telephone support for 90 days from the time of your first
call. After 90 days, phone support is fee-based. Phone support charges are $19.95
U.S. per incident.

FAX

USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516-465-5115

«
...
43
44
45
46
47
...
»

Summary of Contents for Colorado 5GB

Page 1: ...our drive When you finish your tape drive will be ready to make a backup Check Your Tape Drive Package Check each item to ensure you have everything you need Data Cable HP Colorado 5GB External Tape Software User s Guide Power Supply and Power Cord U S version shown other versions may vary Installation Guide Software Installation CD Driver Installation diskette Drive ...

Page 2: ...ection WARNING DO NOT under any circumstances open the external tape drive s case If you suspect problems with your drive service must be performed by a certified HP technician See the telephone numbers at the back of this manual 1 Turn OFF your computer Printer if attached Tape Drive s Power Supply and Power Cord Tape Drive s Data Cable HP Colorado 5GB External Tape Drive Computer ...

Page 3: ...esktops and towers that meet minimum system requirements listed on page 33 The following illustrations show it attached to a laptop computer 2 Connect one end of the power cord into the power supply and the other end to a wall outlet or power strip The power plug and outlet may look different in your country Power Supply To HP Colorado 5GB Power Cord ...

Page 4: ... the drive is not in use The HP Colorado 5GB may be safely left plugged in at all times 4 Locate the parallel port connector on your computer your printer might already be attached to the parallel port If you have a printer attached to your computer go to the next step If you do not have a printer attached proceed to step 6 Tape drive power cord Select any available parallel port Your tape drive c...

Page 5: ...lel port and the tape drive s remaining 25 pin connector 6 Attach the tape drive data cable to your computer s parallel port and hand tighten the connector s retaining screws Secure the connector by tightening the retaining screws Drive s power connector Printer connector Printer s data cable If a printer is sharing the parallel port with the tape drive Attach this end to the tape drive Attach thi...

Page 6: ... all cables properly plugged into the back of your computer If you verify all of these and still have problems try turning off your computer Wait at least 20 seconds before turning it back on If you have a printer connected to the HP Colorado 5GB tape drive turn off the computer s power Disconnect the tape drive and the printer Reconnect only your tape drive to the parallel port then turn the comp...

Page 7: ...er as long as the other computer meets the installation requirements described in the section Minimum System Requirements on page 33 The first time you connect the tape drive to another computer you must also install any necessary software To move the tape drive to another computer 1 Turn OFF your computer 2 Unplug the tape drive from the outlet or power strip There is no power switch on the tape ...

Page 8: ...tions given previously in this manual See Connecting the Hardware on page 2 NOTE Remember to turn the computer OFF before attaching the tape drive The first time you attach the drive to a computer see Install Colorado Backup for Your Operating System on page 10 Each additional time after attaching the tape drive to that computer turn ON the computer start Colorado Backup ...

Page 9: ...r ECP port If you have one verify that it is configured to the fastest possible setting Interchangeability of Tapes The Colorado Backup software for DOS Windows 3 1 Windows 95 and the Windows NT applet have the following interchangeability CAUTION If you create backups under more than one operating system use a separate set of tapes for each operating system Label each tape appropriately You creat...

Page 10: ...e since the last keyboard input you may experience problems with certain operations that exceed the time limit Turn off the power management feature when performing a long running operation such as a total or full system backup Check your computer s manuals to find out how to turn off or change the time limit of the power management feature Installing Colorado Backup for DOS NOTE Do not install Co...

Page 11: ...lowing screen appears 5 Select Install Colorado Backup for DOS Highlight here and press ENTER to install the software Highlight here and press ENTER to make an installation diskette to use on another computer that does not have a CD ROM drive Highlight here and press ENTER for information about how to view the online user s guide ...

Page 12: ... following screen appears 7 Either accept the default directory name of C CBD or type a different drive letter and directory name where you want Colorado Backup installed Select OK The following screen appears 8 Highlight Parallel Port and select OK Highlight here and press ENTER Highlight here and press ENTER ...

Page 13: ...es have been copied to your hard drive the following screen appears 10 If the letter of the drive from which your computer boots is not C enter the correct letter C is the most common boot drive Select OK 11 A screen appears indicating that the software installation was successful Select OK Colorado Backup automatically closes leaving you at the DOS prompt 12 Remove the software installation CD fr...

Page 14: ...rd drive or if you installed the software from a diskette the online User s Guide is on that diskette To read it open the file DOSGUIDE TXT with any ASCII text editor If you also have Windows 3 x on your computer you can read an Acrobat version of the online User s Guide by inserting the software installation CD clicking on File Run typing where D is your CD ROM s drive letter then clicking on Use...

Page 15: ...in Connecting the Hardware on page 2 The drive must be attached to install and configure the software 2 Insert the software installation CD into your CD ROM drive If your computer does not have a CD ROM see page 33 3 In Windows open the Program Manager window if it is not already open 4 From the Windows Program Manager Click on the File menu and select Run The Run box appears 5 In the Command Line...

Page 16: ... SYSTEM INI files Current copies of these files are saved with the extension OLD in the directory indicated in the previous step Click on OK to proceed The Colorado Backup files are then copied to the directory indicated in step 8 Click here to install the software Click here to make an installation diskette to use on another computer that does not have a CD ROM drive Click here to view the online...

Page 17: ... to configure the tape drive Configuration begins with the following dialog box Click on any Help button if you need more information about the displayed dialog box 11 Accept the default setting by clicking on OK The following screen appears 12 Click on Yes 13 You are notified that the configuration process was successful Click on OK A dialog box appears indicating that the installation is complet...

Page 18: ...rs When turned on the Automated Daily Backup feature creates the following operations Automated Total This operation runs each Monday The tape is erased to make room for a Total backup of all detected local hard drives It then copies all files applications systems files and data files from each detected local hard drive The files on tape are then compared to the original hard drive files to ensure...

Page 19: ... using a 24 hour clock appears as the scheduled time for the daily backup 18 Accept the default time or enter the time you prefer to have your backups run automatically Click on OK 19 An explanation of the Automated Daily Backup appears Click on OK An icon labeled Colorado Scheduler appears on your desktop The presence of the Scheduler icon indicates that the macros will run at their specified tim...

Page 20: ... s Guide insert the software installation CD click on File Run type where D is your CD ROM s drive letter then click on the User s Guide button You will have the option of installing the Acrobat Reader software if you do not already have it Floppy drive icon One for each floppy drive installed in your computer Hard drive icon One for each hard drive installed on your computer If you are connected ...

Page 21: ...e Windows 95 registry of a remote computer will not be backed up 1 You will need two formatted 3 5 1 44 MB diskettes labeled Recovery Disk 1 and Recovery Disk 2 to use in step 12 2 Connect the tape drive to your parallel port as described in Connecting the Hardware on page 2 The drive must be attached to install and configure the software 3 Insert the software installation CD into your CD ROM driv...

Page 22: ...ting the software installation CD steps 3 through 5 in this section and clicking on the Registration button Follow the instructions on the screen 9 Exit the menu window and remove the software installation CD from your CD ROM drive and store it in a safe place 10 To start Colorado Backup double click on the Colorado Backup icon in the program group that appears on your desktop or Click the Start b...

Page 23: ...ck on the Create Recovery Disks button The following screen appears 12 Insert the formatted 3 5 1 44 MB diskette labeled Recovery Disk 1 into your floppy drive You must use your primary or bootable floppy drive 13 When prompted remove Recovery Disk 1 from the drive and insert the diskette labeled Recovery Disk 2 Click on OK to continue ...

Page 24: ... receive an error message see If You Have Problems on page 27 If you are ready to perform tape operations read Using Tapes and Caring for Your Drive on page 30 Read the User s Guide or the online Help to learn how to back up and restore data compare files and use the application s options and features To read the online help while you are using Colorado Backup select Help from the menu bar You can...

Page 25: ...ibed in Connecting the Hardware on page 2 The drive must be attached to install and configure the software 2 Start up your computer and log in with Administrative rights 3 Insert the software installation CD into your CD ROM drive If your computer does not have a CD ROM see page 33 4 If the first screen does not appear automatically click the Start button on the Windows NT task bar select Run type...

Page 26: ... Devices icon 11 Go to the Devices tab and click on Detect 12 Windows NT version 4 0 should auto detect the device A message box asks if you wish to install the QIC 157 driver Click OK If the QIC 157 driver does not automatically configure then you must add it manually If the drive is not auto detected you will be presented with a list of drivers Under the Standard Tape Drives section choose the Q...

Page 27: ... power connections to the tape drive Disconnect all the cables look for and straighten any pins and then reconnect the cables Sometimes just reconnecting a cable aligns it correctly or adjusts the pin connections fixing a faulty connection If you have a printer connected to the HP Colorado 5GB tape drive turn off the computer s power Disconnect the tape drive and the printer Reconnect only your ta...

Page 28: ...try the operation with a different tape If your computer has a power management feature that shuts off your computer after a specified period of time since the last keyboard input you may experience problems with certain operations that exceed the time limit Turn off the power management feature when performing a long running operation such as a total or full system backup Check your computer s ma...

Page 29: ...s P75 to P120 DO NOT connect the tape drive to the printer parallel port On these models connecting an external storage device such as the HP Colorado 5GB drive to the parallel port will damage the port Contact your computer manufacturer for more information Okidata printer model 4w Printer no longer works or problems printing a file after connecting it to the tape drive Your parallel port may be ...

Page 30: ...erences between the HP Colorado 5GB cartridge and the standard mini data cartridge when they are fully inserted CAUTION Do not erase C4429 tapes with bulk erasers Magnetic bulk erasing removes tracking reference points that are placed on the tape at the factory Without these points the tapes cannot be read by your tape drive The Erase utility in Colorado Backup is the safest and quickest method of...

Page 31: ...at the tape drive is finding the beginning of the tape determining the tape s length and format and positioning the drive s read write head Note the differences between the two cartridge types when they are fully inserted HP Colorado 5GB C4429 or Travan cartridge Metal base plate on tape Colored strip Approximately 1 2 5cm of the cartridge extends out of the drive when fully inserted The wider 5GB...

Page 32: ...o the computer or firmly bump the tape you will not be able to read the data currently written to the tape Also the tape will not be recordable until it is erased with Colorado Backup s Erase utility Never use a magnetic bulk eraser to erase your 5GB tapes Bulk erasers remove reference points on the tape that are vital Removing these points makes tapes unusable Caring for Your Tape Drive You do no...

Page 33: ...install the backup software See the operating system requirements on the following pages If your computer does not have a CD ROM drive You can either make installation diskettes by using another computer that you have access to or order diskettes by calling U S 1 800 424 3936 or 516 465 4000 all other locations Your country s support number is listed on page 46 To make installation diskette s on a...

Page 34: ...ed mode To verify your version and mode from the Program Manager open the Help menu then select About Program Manager The software version is listed and 386 Enhanced Mode must appear in the box 4 MB of RAM in Windows 3 1 8 MB of RAM in Windows for Workgroups 10 MB of available hard drive space 5 MB for the software and an additional 5 MB of space for operations overhead To check available hard dri...

Page 35: ... Installation When using Colorado Backup on a LAN the tape drive hardware and software must be installed in a workstation Do not install them on the network server For other LAN installation options call the Cheyenne Customer Support phone number listed on page 45 NOTE Do not use Colorado Backup for Windows 95 to backup Novell servers Colorado Backup for DOS can backup Novell 2 x and 3 x servers o...

Page 36: ... 5GB tape drive runs Possible parallel port types are Standard parallel port SPP which is sometimes called unidirectional bi directional or compatible Enhanced parallel port EPP Extended capabilities port ECP TIP Check your computer s specifications to see which kind of parallel port was installed Sometimes a fast ECP EPP port will be set up as a slow standard mode port at the factory for example ...

Page 37: ... SCANDISK EXE and DEFRAG EXE on your hard drive see Achieving optimal performance on page 28 Refer to your computer manual or contact your computer vendor if you have any questions about your computer s configuration or capabilities Drive Specifications Backup Speed Performance will vary greatly depending on the speed of your system the current fragmentation of your hard drive and the number and t...

Page 38: ...ctions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Page 39: ...ls numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Manufacturer s Address declares that the product Product Name Model Number Product Options Hewlett Packard Company 815 SW 14th Street Building E Loveland Colorado 80537 ...

Page 40: ...he Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will au...

Page 41: ... apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance 6 HP MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL ANY IMPLIED WARRANTY OF MERC...

Page 42: ...ox and in the box along with your name and address All product returns must have an accompanying return authorization number To ensure timely and accurate processing of your return the number must be clearly printed on the outside of the box Use the appropriate address for your location A traceable shipping method is recommended The postage shipping and insurance charges incurred in shipping to He...

Page 43: ...Installation Guide 43 ...

Page 44: ...44 Installation Guide ...

Page 45: ...x machine s telephone Telephone free for first 90 days USA M F 9am 8pm Eastern Standard Time Technical support 516 465 6600 Sales and dealer referral 800 424 3936 Europe Germany 069 92 03 21 80 Holland 020 243 88 84 Italy 02 26 41 47 42 Spain 91 375 33 47 France 01 49 93 90 34 United Kingdom 0990 239 606 Asia Japan 081 33222 3760 Singapore 65 334 7611 Australia 61 02 9937 0800 Taiwan 886 2 545 561...

Page 46: ...sia Pacific Australia 03 9890 0276 Korea Hitel 02 762 0228 Access Go HPK Chollian 02 220 2001 New Zealand 09 356 6642 Taiwan 02 9233233 First Name HP Last Name BBS QuickFax Faxback Service Simply dial the fax number from a touch tone phone or Group 3 fax machine and follow the voice prompts to select the index of available support and product information documents USA and Canada 800 368 9673 or 97...

Page 47: ... 0130 Per incident fee of 25 US dollars charged to Visa MasterCard or American Express U S only Technical Support 900 555 1800 2 50 per minute maximum of 25 You must be 18 years of age or have parental permission to call 900 numbers Europe M F 8 30 18 00 Central European Time Use these Technical Support numbers during and after your warranty period No charge for Technical Support during warranty p...

Page 48: ...9 FAX USA 970 667 0997 Asia Pacific Australia 03 9272 4099 Korea 02 3270 0707 New Zealand 61 3 9272 4099 Singapore 65 278 9225 Taiwan 02 5140276 USA Hewlett Packard 815 SW 14th Street Bldg E Loveland CO 80537 Europe Hewlett Packard Nederland B V P O Box 58144 1040 HC Amsterdam The Netherlands C4361 90101 Rev A Copyright 1997 Hewlett Packard a division of Hewlett Packard All rights reserved Hewlett...

Reviews:

No comments

Related manuals for Colorado 5GB

Brand: NEC Pages: 106

Brand: Oki Pages: 16

GLADIATOR PLUS 2

Brand: Asgard Pages: 6

Brand: Arrow Storage Products Pages: 36

Brand: Maxtor Pages: 50

Brand: SanDisk Pages: 2

Brand: TRINITY Pro Pages: 12

Brand: QNAP Pages: 74

Brand: StorCentric Pages: 53

Brand: LaCie Pages: 28

Brand: iStorage Pages: 2

DDS Generation 6 USB

Brand: IBM Pages: 11

Brand: Vivo Pages: 8

Brand: Lifetime Pages: 40

Brand: IBM Pages: 2

Brand: HP Pages: 1

Brand: Seagate Pages: 2

SPINPOINT MP2 HM080HJ

Brand: Samsung Pages: 1

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands