HP C7401A - SureStore Ultrium 230 Tape Drive Getting Started Manual Download

Page: 5 / 56

Internal drives - contents

Pre-Installation

Before you start

page 3

Backup software and drivers

page 5

Using the CD-ROM

page 7

Installing the tape drive

Step 1: Check the SCSI connection

page 9

Step 2: Check the drive’s SCSI ID

page 11

Step 3: Prepare the mounting bay

page 13

Step 4: Attach mounting hardware

page 15

Step 5: Install the drive

page 17

Step 6: Attach power and SCSI cables

page 19

Step 7: Secure the drive

page 21

Step 8: Verify installation

page 23

Using the tape drive

Your HP StorageWorks Ultrium tape drive

page 25

Use the correct media

page 27

page 29

Using HP OBDR

page 31

Diagnostic tools

page 33

Optimizing performance

page 35

Troubleshooting

page 37

Understanding the LEDs

page 42

Problems with cartridges

page 46

Other sources of information

page 48

Replacing your tape drive

page 49

ult960_master_internal.fm Page 1 Tuesday, September 21, 2004 4:13 PM

Summary of Contents for C7401A - SureStore Ultrium 230 Tape Drive

Page 1: ...getting started guide hp StorageWorks Ultrium tape drive internal model Ultrium 230i 460i 960i ...

Page 2: ...open this flap for quick start installation poster ...

Page 3: ...1 5 4 ...

Page 4: ...3 2 6 ...

Page 5: ...5 Step 5 Install the drive page 17 Step 6 Attach power and SCSI cables page 19 Step 7 Secure the drive page 21 Step 8 Verify installation page 23 Using the tape drive Your HP StorageWorks Ultrium tape drive page 25 Use the correct media page 27 Register your tape drive page 29 Using HP OBDR page 31 Diagnostic tools page 33 Optimizing performance page 35 Troubleshooting page 37 Understanding the LE...

Page 6: ...ks of HP IBM and Certance previously Seagate Patented under one or more of U S Patents Nos 5 003 307 5 016 009 5 463 390 5 506 580 held by Hi fn Inc Microsoft MS DOS MS Windows Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Hewlett Packard Company shall not be liable for technical or editorial errors or omissions conta...

Page 7: ...an HP Rack Mount Option Kit and is attached to the SCSI bus of the host server via a spare connection on the internal SCSI ribbon cable You will need a properly installed and configured SCSI host bus adapter HBA or a built in SCSI controller on your server with a correctly terminated LVDS compatible ribbon cable with a spare 68 pin high density HD wide SCSI connector For optimum performance your t...

Page 8: ...ure that all fans in your server are in place and operational and make sure that empty bays have the appropriate blanking plates installed so that airflow is maintained Do I need additional items for installation You may also need mounting hardware See above If you do not have a spare suitably rated SCSI connector on your server you must install a new HBA also known as a SCSI card The SCSI bus rat...

Page 9: ...DR on page 31 4 Make sure you have a backup application that supports your HP StorageWorks Ultrium tape drive and download any upgrades or patches if required Drivers Windows users After you connect the tape drive insert the HP StorageWorks Tape CD ROM and follow the link to download the HP driver from our web site www hp com support see Step 8 Verify installation on page 23 Refer to the accompany...

Page 10: ...6 install your product buy media online troubleshoot with L TT learn about your product register your product Figure 1 the HP StorageWorks Tape CD ROM ...

Page 11: ...heck installation as described in this guide and to verify and troubleshoot performance after installation It helps you to Install your product which includes access to drivers an installation check and performance information and tools Learn about your product which includes an online User s Guide and UNIX and OpenVMS Configuration Guides Register you product Buy media online Troubleshoot with HP...

Page 12: ... SCSI connection SCSI ribbon cable 68 pin internal LVD SE connector SCSI HBA SCSI ribbon cable 50 pin internal SE connector Do not use 68 pin internal SE connector Do not use tape drive The example shows an Adaptec 29160 HBA ...

Page 13: ...per bus Yes for up to two 230 drives per bus Ultra 2 LVD Up to 80 MB s No Acceptable Yes one drive only per bus Single ended wide Up to 40 MB s No No Acceptable but it will restrict performance Do not connect to a narrow SCSI bus High Voltage Differential Up to 40 MB s No The drive will not work and you may damage the drive or controller 1 Is there a spare SCSI port on the server s internal SCSI b...

Page 14: ...10 9 13 2 2 4 1 8 NC 2 4 1 8 NC 2 4 1 8 NC 2 4 1 8 NC 2 4 1 8 NC 3 5 Figure 3 checking the SCSI ID Default Example SCSI IDs ...

Page 15: ... devices Caution Static electricity can damage electronic components Always wear an antistatic wriststrap if possible If not to equalize the electromagnetic charges touch a bare metal part of the server such as the back plate before you remove the tape drive from its bag 2 Change the tape drive s SCSI ID if necessary The SCSI ID is set using jumpers on a set of pins at the rear of the drive Move t...

Page 16: ...12 Figure 4b preparing mounting bay in a typical HP Proliant server Figure 4a preparing mounting bay in a typical HP AlphaServer ...

Page 17: ...rm a normal system shutdown and turn off the server and any connected peripherals 3 Remove the cover and front panel from the server as detailed in your server s documentation As you work inside the server you may have to disconnect the SCSI cable or power cable from other devices to maneuver the new drive into place If you have to do this make a note of their position and connections so you can p...

Page 18: ...re 5a attaching mounting rails in a typical HP ProLiant 530 or 570 server Figure 5b attaching mounting screws in a typical HP ProLiant 350 or 370 server M3 mounting screws ML350 M3 offset mounting screws ML370 ...

Page 19: ...ached to the server s drive bay filler panel 1 Use a regular Phillips screwdriver to attach the appropriate rails Use the M3 screws provided with the tape drive as shown in Figure 5a Ensure you do use the M3 screws provided the rails may be attached to the filler panel by screws of a different thread size type and these should not be used If in doubt refer to your HP ProLiant server documentation ...

Page 20: ...16 Figure 6 installing the drive ...

Page 21: ...h the slots in the bay as shown in Figure 6 If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive Do not secure the drive with screws at this point because you may have to move the drive to get the cables into place ...

Page 22: ...18 2 SCSI controller connection SCSI ribbon cable SCSI ribbon cable correctly terminated 2 1 Figure 7 attaching power and SCSI cables tape drive power supply power cable power cable 1 ...

Page 23: ...ra 160 SCSI bus Do not mix drive families Note If you attach your drive to a higher rated SCSI bus the internal SCSI cable should be of the same specification as the SCSI HBA For example if you connect an Ultrium 460 to an Ultra 320 bus make sure that the internal cable supports Ultra 320 Where should the SCSI terminator be Termination must be present at two and ONLY two positions on the SCSI bus ...

Page 24: ...20 Figure 8a securing drive to mounting hardware example shows HP ProLiant ML530 Figure 8b securing drive no mounting hardware example shows HP AlphaServer ES40 server latch plastic rail use M3 screws ...

Page 25: ...are on page 15 The server also incorporates a locking mechanism to hold the tape drive in place 1 Push the server latch down to lock the tape drive into position as shown in Figure 8a 2 Replace the cover on the server No mounting hardware used HP AlphaServer 1 Use the M3 screws provided with the tape drive to secure it in place Check that the holes in the chassis are aligned with the holes in the ...

Page 26: ...22 arrow indicates leading direction affix label here Eject button Figure 9a loading a cartridge Figure 9b unloading a cartridge ...

Page 27: ... ROM also includes a verification procedure Note If you encounter a problem during this verification procedure turn to Troubleshooting on page 37 for help in diagnosing and fixing the problem 4 Carry out a backup and restore test to check that the drive can write data to tape Refer to your backup application documentation for specific instructions Use the blank cartridge supplied with the tape dri...

Page 28: ...nd indicators Ready Drive Error Emergency Reset Eject button Status LEDs Ready Drive Error Status LEDs Emergency Reset Eject button Figure 10a Ultrium 960 and 460 tape drive controls and indicators Tape Error Clean Tape Error Use Cleaning Cartridge ...

Page 29: ...fault has been detected Flashing the drive mechanism has detected a hardware error Tape Error third amber Off no fault has been detected Flashing the tape currently in the drive is faulty This LED could come on for a number of reasons but they all relate to the tape being in error in some way such as unreadable cartridge memory or unsupported tape Do not use the cartridge replace it The LED will g...

Page 30: ...26 Figure 11 write protecting cartridges padlock indicates cartridge is protected ...

Page 31: ...ility WORM data cartridges The HP Ultrium StorageWorks 960 tape drive includes support for both rewriteable and WORM data cartridges Write Once Read Many WORM data cartridges provide for an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge but the user ...

Page 32: ...your tape drive and do not use Ultrium cartridges in other format tape drives table 3 cleaning cartridge compatibility To clean the tape drive HP StorageWorks Ultrium tape drives do not require regular cleaning An Ultrium universal cleaning cartridge is supplied with each tape drive and should only be used when the orange Clean Ultrium 960 and 460 or Use Cleaning Cartridge Ultrium 230 LED is flash...

Page 33: ...To ensure your registration is complete there are a number of questions on the electronic form that are mandatory Other questions are optional However the more you feel able to complete the better we can meet your needs Note HP and its subsidiaries are committed to respecting and protecting your privacy For further information please visit our World Wide Web site www hp com and click on Privacy St...

Page 34: ...30 Figure 12a using HP OBDR step 1 Figure 12b using HP OBDR step 2 Figure 12c using HP OBDR step 3 ...

Page 35: ...OBDR allows you to recover from the following types of system disaster Hard disk failures as long as the replacement hard disk is the same size or larger than the original and uses the same interface for example replace a SCSI hard disk with another SCSI disk Hardware failures where the server is replaced by an identical component File corruption because of an operating system error File corruptio...

Page 36: ...b This activates the HP One Button Disaster Recovery process Release the button as soon as the Ready LED on the front panel flashes in the OBDR sequence This is a repeated pattern of flashing steady on flashing 3 Follow the on screen instructions to set up the operating system see Figure 12c These will vary depending upon the backup software Normally you can accept the default response to all the ...

Page 37: ...ta rates to the drive Verify system performance data rates from the disk subsystem Verify drive cooling 3 At the end of the test you will be given a summary of the test results and recommendations to resolve any issues found Troubleshooting with Library Tape Tools 1 From the HP StorageWorks CD select troubleshoot This will allow you to run Library Tape Tools in standard mode either directly from t...

Page 38: ...es of your disk subsystem are also integrated into Library Tape Tools Use these tests to find the performance bottleneck in your system Performance Assessment Tools For maximum performance your disk sub system needs to be able to supply data at 80 MB second uncompressed for Ultrium 960 drives 30 MB second uncompressed for Ultrium 460 drives and 15 MB second uncompressed for Ultrium 230 drives You ...

Page 39: ...GB hour or compressed data at up to 30 MB s 108 GB hour assuming 2 1 compression To get this performance it is essential that your whole system can deliver this performance In most cases the backup application will provide details of the average time taken at the end of the backup Typical areas where bottlenecks can occur are Disk subsystem A single spindle disk will not be able to deliver good da...

Page 40: ...rives Data and file types The type of data being backed up or restored can affect performance Typically small files incur greater overhead in processing and access than large files Equally data that is not compressible will always limit the speed at which the drive can write read data You will achieve no more than native rates with uncompressible data Examples of files that compress well are plain...

Page 41: ...ctions power or the host bus adapter itself If the device is displayed during boot up but cannot be found in the operating system this is more likely to be a software problem If you encounter a problem during installation and need further clarification refer to the Problems encountered during installation section on page 38 If a problem arises during testing after you have installed the drive refe...

Page 42: ...Tools see page 33 to provide information on your current SCSI settings The HP StorageWorks Ultrium drive has its SCSI ID set to 3 by default This should be left unchanged unless this number is already in use Full instructions on how to change the SCSI ID are given on page 11 Description Further information Correct configuration of the SCSI bus with multiple drives can be a complex area and more he...

Page 43: ... 33 to check whether you have a SCSI host adapter on your system If not you will need to purchase one Description Further information It is unclear whether there is a need to install drivers onto the system and more help is required Detailed information specific to your system can be found on the www hp com go connect web site For support on Windows operating systems drivers can be obtained from t...

Page 44: ... connect the drive to a disk RAID controller as this is not supported You have installed an additional SCSI host bus adapter and its resources are clashing with an existing adapter Remove the new host bus adapter and check the server documentation You have disconnected the power or SCSI cable from the server s boot disk during the drive installation process Check that the cables to all devices are...

Page 45: ...rect SCSI and tape drive drivers are installed Consult the software application s installation notes for details Possible reason Recommended action If the drive does not power up all LEDs are off the power cable may not be connected to the drive properly Check the power cable connection and replace the cable if necessary You can use the power cable from your monitor or another device to check that...

Page 46: ...the Ultrium 230 All references to Clean in the following table should therefore read Use Cleaning Cartridge if you have an Ultrium 230 drive Ultrium 960 and 460 Ultrium 230 1 The green Ready light flashes several times and then remains on if self test passes All other LEDs remain off 2 If the self test fails the Drive Error and Tape Error LEDs flash while the Ready and Clean LEDs are off This cont...

Page 47: ...wer cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off press emergency reset see page 46 or power cycle the drive If it still fails call for service Ready and Clean OFF Drive Error and Tape Error FLASHING The drive has failed to execute power on self test POST Power cycle or reset the drive see page 46 If the err...

Page 48: ... cartridge Make sure that you are using the correct format cartridge an Ultrium data cartridge or Ultrium Universal cleaning cartridge See page 28 Reload the cartridge If the Tape Error LED still flashes or starts flashing during the next backup load a new or known good cartridge If the Tape Error LED is now off discard the suspect tape cartridge If it is still on call for service The tape is ejec...

Page 49: ...the LED sequence If the condition persists call for service Drive Error and Ready ON with Tape Error and Clean OFF Sequence alternates repeatedly The drive has a firmware error Power cycle or reset the drive Upgrade the firmware If the condition persists call for service LED Sequence Cause Action required then ...

Page 50: ...ample under telephones next to monitors or near transformers Do not drop cartridges or handle them roughly Stick labels onto the label area only Do not bulk erase Ultrium format cartridges Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows Day to day storage in plastic container 16 C to 32 C 60 F to 90 F Operation ...

Page 51: ...have a fault Caution Never force the cartridge into the drive 1 Check that the drive has power the power cable is properly connected and the ready LED is on 2 Check that you are using the correct media Only use Ultrium media we recommend the HP Ultrium 800 GB cartridge or 800 GB WORM cartridge for Ultrium 960 drives the HP Ultrium 400 GB cartridge for Ultrium 460 drives and the HP Ultrium 200 GB c...

Page 52: ...The HP web site at www hp com support pat provides access to our free standalone performance assessment tools to check tape performance and test whether your disk sub system can supply data at the optimum transfer rate The HP web site at www hp com go obdr provides detailed information about HP One Button Disaster Recovery How to contact HP You can also use the HP Customer Call Centers for special...

Page 53: ...ve any screws that are holding the tape drive in place 5 Disconnect the drive from the server s power and SCSI cables and slide it carefully out of the mounting bay 6 Put the drive into the packaging that contained the replacement drive 7 Return the faulty drive to your local HP Service Center Instructions on where to return faulty drives will be shipped with the replacement drive Note If you are ...

Page 54: ...50 ...

Page 55: ......

Page 56: ...Q1538 90905 http www hp com support ultrium http www hp com go storagemedia ...

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